Customer Service Jobs in Lenexa, Kansas

Job Title: Customer Care Specialist Company: Sprint Location: Lenexa, KS Description: As a Customer Service Representative II you will provide first or second level inbound telephone support for customers by troubleshooting, investigating and resolving customers' questions and challenges with Sprint's products and services with an objective of resolving each issue on the first call. You will be expected to provide empathetic, courteous, quality customer service in an accurate and timely manner in accordance with Sprint protocols as well as maintaining a positive, problem-solving approach in the spirit of cooperation in the team environment. Clear communication via e-mail and the telephone using proper spelling and grammar to proactively resolve customer issues is imperative. Some of the challenges you may encounter include the features within handset models, billing, network coverage and technical issues, rate plans, account changes, etc. The representative will be responsible for interviewing the customers to collect relevant information and leading the customers through diagnostic procedures to determine the source of the issues and problems, escalating more complex problems to other support areas appropriate. Additional responsibilities may include: • Logging and tracking calls in a computer database, and maintaining history records and related problem documentation.• Researching, documenting, and proposing new methods or modifications to existing methods of customer support processes.• Managing workload effectively and providing accurate accounting of work and time allocation. • Reporting on variances as necessary.Preferred qualifications include: • Ability to work a flexible schedule nights and weekends• Call activity for this position may be monitored for quality assurance.• Successful completion of the Customer Service Rep assessment• Successful completion of a drug and background investigation">">Basic qualifications include: • High school diploma or equivalent • One year related customer service experience• Previous sales experience selling or suggesting additional products to a customer • Experience in an environment requiring simultaneous listening, interpreting, typing and computer use skills• Availability to work in an environment requiring strict attendance• Experience operating a computer in a Windows based environment">">At Sprint, we're more than just talk. We are leading the way with cutting-edge technology, like the first 4G network in the United States and our unmatched push-to-talk service. What will you add to the list? Bring your energy, ideas and the uniqueness that makes you who you are. Own your career at Sprint and we'll help you achieve your goals. Raise your hand, send your resume, step up and do work that matters.

Job Title: Customer Service Rep. Company: NCO Location: Lenexa, KS Description: Financial ServicesNCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle.  NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.  Principle Responsibilities           Communicate via inbound and outbound telephone calls with consumers.Provide prompt resolution to customer inquiries by providing appropriate and accurate information.Accurately document and update records in required systems.Follow up in a timely manner to ensure customer satisfaction.Understand all programs, systems, and procedures necessary to perform job effectively.Communicate feedback and progress to management.Maintain diplomacy and tact when dealing with upset or escalated calls.Escalate customer complaints and/or calls through the appropriate channel to management.Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations as directed by management or during training.Knowledge, understanding, and compliance with NCO policies and procedures.Provide feedback to management concerning possible problems or areas of improvement.Make recommendations to implement improved processes.Perform other duties as assigned by management.   High School Diploma or General Educational Development (GED) certificate.Previous customer service and/or call center experience preferred.Bi-lingual (Spanish) a plus.Ability to maintain the highest level of confidentiality.Proficient personal computer skills, including Microsoft Office.Excellent interpersonal, written, and oral communication skills.Ability to work in a team fostered environment.Ability to work in a multi-tasked environment.Ability to prioritize and organize work.Ability to adapt to a flexible schedule.   We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.   Work Environment: Office environment Ability to lift and / or move 20 pounds M/F/H/V/EOE/AA

Job Title: Customer Service Rep I Company: Marshall & Ilsley Corporation Location: Leawood, KS Description: Responsibilities PRIMARY FUNCTION: Function as the Bank's primary contact with the public. Work directly with clients, manage a cash drawer, involve the receipt and payment of negotiable instruments, and handle client inquiries or concerns. Recognize situations that suggest a client's need for additional services and refers the client to the appropriate department. BASIC QUALIFICATIONS: 6 months Customer Service Experience

Job Title: Customer Service Reps Needed! Company: OfficeTeam Location: Overland Park, KS Description: OfficeTeam currently in need of customer service representatives for our Clients located in Johnson County and South Kansas City! CSR's will primarily be responsible for inbound/outbound calls, troubleshooting customer issues, but may also distribute faxes, post outgoing mail, filing and other misc. general clerical duties as assigned. Positions may range from 1 month and longer. Typical hours 8a-5pm. Please apply directly at www.officeteam.com today!All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Job Title: Call Center Representative Position Company: Celeritas Technologies Location: Overland Park, KS Description: Call Center Representative Position CeleritasWorks™, LLC is an enterprise-class IT consulting and GIS development company headquartered in Kansas City. In addition to core IT consulting services, Celeritas offers patented and copyrighted web-based solutions for the Underground Damage Prevention marketplace. This position will support the pipeline awareness and damage prevention programs that are managed across the United States.  These efforts fulfill state and federal compliance regulations for the pipeline industry.Qualifications of a successful candidate for this position include:§        A level of knowledge typically gained through a college degree and/ or 3+ years of relevant job experience.§        Possess organizational skills with the ability to prioritize and manage various tasks without losing focus of the end goal.§        The ability to perform under little or no supervision.§        Experience in, and demonstration of, effective written and oral communications with peers and management.§        Moderate to Advanced understanding of various computer programs; i.e. Word, Excel, PowerPoint, Outlook.§        High individual initiative with the willingness to learn additional responsibilities and grow within this position.§        Excellent attendance record required.§        Attention to detail Primary Responsibilities:§        Break down of primary job tasks are: o       60% outbound/ inbound call processing (ability to efficiently and effectively initiate 60+ outbound calls per day)o       30% data management/ entryo       10% basic administrative functions- organizing, sorting, filing, hard copy document processing. §        Standard business hours.

Job Title: Customer Service Representative I - Fayetteville, NC Company: AT&T Location: Overland Park, KS Description: Job Description Customer Service Representative I - Fayetteville, NC-1003995 Description Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!  WAGE RATE: $9.52-$12.87 Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES: The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required Perform over the counter exchanges of customer defective equipment Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation PHYSICAL REQUIREMENTS:  No physical requirements Qualifications Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TESTS: Applicants will be expected to pass any assessment associated with the position. TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS:  Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice. AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.  EOE/AA/M/F/D/V Job - Customer Service Primary Location - NC-FAYETTEVILLE Schedule - Full-time Employee Status - Regular

Job Title: Customer Service Representative Company: Aerotek Location: Overland Park, KS Description: Our client in Overland Park, KS is looking for qualified customer service representatives. Candidates will be responsible for placing calls to patients and physicians, so a background with medical terminology is preferred. Candidates will need to take a typing test and a Microsoft Windows test. This is Monday - Friday, 8:00 AM- 5:00 PM.Candidates will also be required to pass a background check and drug screen.

Job Title: Customer Service Rep I Company: Marshall & Ilsley Corporation Location: Shawnee Mission, KS Description: Job Title: Customer Service Rep IJob ID: 929068Location: Shawnee Mission, KS 66216Full/Part Time: Part-TimeRegular/Temporary: Regular Responsibilities PRIMARY FUNCTION: Function as the Bank's primary contact with the public. Work directly with clients, manage a cash drawer, involve the receipt and payment of negotiable instruments, and handle client inquiries or concerns. Recognize situations that suggest a client's need for additional services and refers the client to the appropriate department. BASIC QUALIFICATIONS: 6 months Customer Service Experience Other Information Hours needed Tuesday, Wednesday, Thursday 12-5pm and Every Saturday 7:45-12:15

Job Title: Customer Service Representative Company: U-Haul International, Inc Location: Olathe, KS Description: A Customer Service Representative will perform various duties including: levels inspection, cleaning rental equipment, dispensing propane, maintaining the facility and lot in a clean condition, serving customers in person and on the telephone, and using the computer to prepare rental contracts and invoices. Requirements: *Valid drivers license and a good driving record *Ability to operate motor vehicles with both types of transmission (automatic or standard)

Job Title: Customer Service Associate Company: Farmers Insurance Exchange Location: Olathe, KS Description: Job ID: 13692Location: KS - OlatheRelocation Provided: NoneEducation Required: High School DiplomaExperience Required: NonePosition Description: At Farmers, our vision of providing world-class personal insurance and financial solutions is a reality through the on-going dedication and commitment of our employees. Our desire to excel is reflected in our tireless efforts to evaluate and incorporate new technologies and services. Customer Service AssociatesCustomer Service Associates will be trained to handle our customers' first report of claims. Qualifications include a high school diploma or GED and a commitment to outstanding customer service. In addition, you must be able to type 35 wpm and have practical PC workplace experience. Problem solving and excellent verbal and written communication skills are essential. Our preferred candidates must be willing to work flexible schedules including days, evenings, weekends and holidays. EXTRA INCENTIVE PAY FOR BILINGUAL CANDIDATES.Starting Salary is $27,500.Farmers offers an outstanding benefits package including: Our outstanding benefits package includes Base Pay, Short Term Incentive Plan, a 401K plan; a Company funded retirement plan, tuition assistance (including 100% of books), medical, dental and vision insurance.For consideration, please go to www.farmers.com and click on the Careers option to apply.Position Attributes:Enter preferred skills and abilities..