Customer Service Jobs in Iowa

Job Title: Customer Service Rep (302975-797) Company: Medline Industries, Inc. Location: Dubuque, IA Description: 302975-797 Job Description If you want to be part of something special, Medline is the place for you! One of Dubuque's fastest growing companies, Medline has expanded its local office from 25 to over 290 employees in just 9 years. As a Customer Service Representative for Medline you will provide World Class Customer Service to our large customer base in our heavy call volume, fast paced Contact Center. Some responsibilities include the placing, tracking, and maintenance of orders, providing product information, checking inventory status, and facilitating price quotes. We are looking for motivated, excited, and detail-oriented people to fit into our unique environment. Ideally you will have previous contact center experience, very strong computer skills, and strong familiarity with medical terminology. Experience with credit/collections/finance is equally important. A high school diploma or equivalent is required; some college is strongly preferred. Job Location Dubuque, IA, US. Position Type Full-Time/Regular

Job Title: Customer Service Representative I Company: Sedgwick Claims Management Services, Inc Location: Des Moines, IA Description: Job Title: Customer Service Rep I City: Des Moines State/Province: Iowa Position Type: Full Time Description: Customer Service Representative I CLAIM YOUR FUTURE AS A GREAT PERFORMER! Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future." PRIMARY PURPOSE: To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Acts as primary liaison with customer in solving problems related to the application process and service. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status. Enters verbal and written application information that meets both the internal and external customers requirements accurately into the claims management system. Assigns new claims to the appropriate claims handler. Directs customer calls to the correct person at all locations. Participates in and maintains a quality service culture within the Customer Service Team. Supports the total performance management initiative. QUALIFICATIONS Education & LicensingHigh school diploma or GED required. ExperienceOne (1) year customer service experience required, preferably in an inbound call center. Skills & Knowledge Knowledgeable in disability plan eligibility, coverage and benefits Good customer service skills Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick CMS is an Equal Opportunity Employer and a Drug-Free Workplace Additional Information: na

Job Title: Client Service Representative - Loans Company: Fiserv, Inc. Location: West Des Moines, IA Description: POSITION PURPOSE: Provide communications and technical support for client services and problem solving for a specific segment of the Fiserv systems or software. RESPONSIBILITIES: 1. *Under direct supervision, defines and/or resolves simple customer problems with designated product line(s). 2. *Usually the first point of contact through telephone support. 3. *Simulates or recreates customer problems to resolve user operating difficulties. 4. *Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up. 5. *Communicates customer suggestions for enhancements and insures proper handling and follow-up. 6. *Documents problems and corrective procedures. 7. *Works with development personnel to determine problem solutions. 8. *Attends on-going training to achieve level of technical skill needed to solve more complex problems. 9. Performs other duties as required. * Essential Functions The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. POSITION QUALIFICATIONS: Education: High School diploma or equivalent. Job Related Experience: One to three years experience. Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to supervisor. Physical Requirements: Functional Area Skills/Knowledge: Knowledge base focused on job duties and the skills required to complete duties, with basic knowledge of the organization in order to answer questions and a basic level of technical skills. Knowledge of specialized or technical terminology related to assigned product lines. Proficiency with computers and related office equipment. Strong organizational and interpersonal skills, with good detail orientation. Knowledge of FISERV products and systems, with a working knowledge of the financial services industry. Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Job Title: Customer Service Rep Company: Adecco Location: Cedar Rapids, IA Description: Adecco jobs for you Customer Service Rep Location: Cedar Rapids, IA Category: Call Center & Customer Service Status: Temporary/Contract Reference: US_EN_ Register to View 054 Salary: $13 - $13 Hourly Posted: August 31,2009 Steady Work, Established Company, Great Pay ***Local Cedar Rapids Company seeking individuals for call center environment: Accountable for accurate and timely handling of all aspects of customer account maintenance and transactions. Take ownership of assigned portfolios, investigate, research and resolve various questions regarding payment status and recommend solutions to resolve customer issues. Provide excellent customer service. Teamwork environment. Background/drug screen required. 2 weeks of training--8 am to 5 pm/ 1st and 2nd shift positions available (actual shift hrs after training for 2nd shift will be 12 pm to 9 pm Mon-Th 10 pm to 7 pm Fri). To join our team apply on line: eapp.adecco.com zip code: 52722 (critical that you use zip code listed) or call Register to View . Laura Crow 2102 East Kimberly Suite 204 Register to View Close Please name your saved job © 2010 Adecco. All rights reserved. Technical support Privacy policy Terms of use USA Office locator Adecco Worldwide

Job Title: Call Center Supervisor Company: Location: Des Moines, IA Description: Due to growth my client here in Des Moines is looking for an experienced supervisor in an outbound call center environment. You will be responsible for coaching, training, and motivating your team. Requirements: 1-2 years of successful call center management experience Proven Leadership and Coaching skills Experience with Microsoft Office Positive Attitude If you fit this profile please contact me at Register to View or Register to View ask for Jason.

Job Title: Customer Service Rep (30hrs) - Oskaloosa Company: Bank of the West Location: Oskaloosa, IA Description: Bank of the West - Show all jobs for Bank of the West : 26373 Customer Service Rep (30hrs) - Oskaloosa Part Time Regular posted 02/03/2010 Oskaloosa, IA Oskaloosa, IA Requirements Position Summary In store hours. Mon- Friday evenings until 7:00, 2-3 weekends per month. Sat. 9-4, Sun 9-1. Open some holidays. Sales and customer service focused. Computer and money handling experience. Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner. Identifies sales and cross-selling opportunities. Performs routine office and clerical duties. Maintains operational quality and standards. Acts as the customers' first "point-of-contact" with the Bank. Position Accountabilities 1. Ensures positive public perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Provides accurate and timely customer service. 2. Supports the Bank's sales objectives and campaigns by cross-selling basic products, or by referring customers to other Bank employees responsible for closing sales. 3. Adheres to Bank's security and audit procedures. 4. Protects the Bank's financial interests by controlling and balancing the assigned cash drawer and negotiable items received/disbursed. Maintains acceptable balancing record per established standards. 5. Processes customer transactions efficiently and accurately. Follow policies/procedures to minimize losses. 6. Answers telephone inquiries. Directs questions to appropriate Branch personnel. Responds to customer mail inquiries. Researches/resolves customer problems. 7. Performs routine office and clerical duties (i.e., filing signature cards; preparing bank bag for pickup; night deposit, ATM custodian, etc.). 8. Performs other duties as assigned. Job Specifications Req Education or Equivalent Experience . High School or equivalent combination of training and experience Required Experience . 0 - 1 year teller or cash handling experience Field of Experience . Basic knowledge of bank products and services . Able to perform basic branch transactions and processes using branch systems Representative Duties . Process Customer/ATM/Night Drop Deposits . Cash Checks/Savings Withdrawals . Process Consumer Loan Payments . Process Credit Card Cash Advances . Process TT & L Payments . Sell Travelers Cheques, Money Orders, Cashiers Checks . Sell and Redeem Savings Bonds . Place Stop Payments, Special Instructions, and Deposit Holds . CTR/MIL Completion . Complete Wire Transfer Form . Safe Deposit Entrance Procedures . Filing (Signature Cards/Reports) . Prepare Bank Work Bag for Pick Up . Product Knowledge . Referral Tracking System (RTS) . IS

Job Title: Customer Service Representative Company: CarePro Health Services Location: Cedar Rapids, IA Description: Customer Service Representative Customer Service Representative: Sales Floor Position will interview customers and record interview information into computer for customer service by performing the following duties. Assist patients/customers with equipment and supplies to meet their medical needs while providing excellent customer service, as well as aid in adjusting and demonstrating the use of equipment as necessary. Must be detail orientated and enjoy working with patients/customers.Position includes working Saturday mornings on monthly rotation schedule. Education requirements: High school diploma. One to three years related experience. This position also requires competent computer skills in Microsoft Office and the Internet. Insurance experience a plus. Must be detail-oriented with excellent organization skills, good English fundamentals and excellent telephone manner. Position will report to Anna Gamboa, (Supervisor, Intake), CarePro Home Medical Send resume and cover letter to Human Resources by fax to Register to View or email to EOE Category: Customer Service & Support

Job Title: Customer Service Rep (302971-797) Company: Medline Industries, Inc. Location: Dubuque, IA Description: 302971-797 Job Description If you want to be part of something special, Medline is the place for you! One of Dubuque's fastest growing companies, Medline has expanded its local office from 25 to over 290 employees in just 9 years. As a Customer Service Representative for Medline you will provide World Class Customer Service to our large customer base in our heavy call volume, fast paced Contact Center. Some responsibilities include the placing, tracking, and maintenance of orders, providing product information, checking inventory status, and facilitating price quotes. We are looking for motivated, excited, and detail-oriented people to fit into our unique environment. Ideally you will have previous contact center experience, very strong computer skills, and strong familiarity with medical terminology. Experience with credit/collections/finance is equally important. A high school diploma or equivalent is required; some college is strongly preferred. Job Location Dubuque, IA, US. Position Type Full-Time/Regular

Job Title: Assistant Customer Service Mngr (FT) - Bloomfield Company: Bank of the West Location: Bloomfield, IA Description: Bank of the West - Show all jobs for Bank of the West : 26440 Assistant Customer Service Mngr (FT) - Bloomfield Full Time Regular posted 02/09/2010 Bloomfield, IA Requirements Position Summary Responsible for assisting and supporting the Customer Service Manager in customer service, sales and branch operations. Understands, communicates and works to achieve the mission of the Bank. Position Accountabilities - Responsible for fostering growth of relationships within the Bank. Participates in selling and cross-selling Bank products. - Performs operational functions required to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc.). - Assists and relieves in various customer service functions. - Provides superior customer service. Handles customer service problems using established policies/procedures. - May assist Customer Service Manager with branch personnel issues such as employee counseling, balancing and scheduling. - Assists the Customer Service Manager in performing self-audits (i.e., certifications). - Assists in the job training and cross-training of the customer service staff. - Supports Branch management in the branch marketing and sales effort. - Supports Branch management in ensuring that branch personnel comply with all rules and regulations. - Performs other duties as assigned. Job Specifications Required Education or Equivalent Experience - High school diploma or equivalent combination of training and experience Required Experience - Two to four years of branch operations experience including cash handling experience. Field of Experience - High level of knowledge and competency in use of PC-based computer systems. Administrative/Technical Skills - Customer service - Excellent written and verbal communication - Compose letters/memorandums - Operate office equipment - Use of personal computer --> : 26440 Assistant Customer Service Mngr (FT) - Bloomfield Full Time Regular posted 02/09/2010 Bloomfield, IA Requirements Position Summary Responsible for assisting and supporting the Customer Service Manager in customer service, sales and branch operations. Understands, communicates and works to achieve the mission of the Bank. Position Accountabilities - Responsible for fostering growth of relationships within the Bank. Participates in selling and cross-selling Bank products. - Performs operational functions required to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc.). - Assists and relieves in various customer service functions. - Provides superior customer service. Handles customer service problems using established policies/procedures. - May assist Customer Service Manager with branch personnel issues such as employee counseling, balancing and scheduling. - Assists the Customer Service Manager in performing self-audits (i.e., certifications). - Assists in the job training and cross-training of the customer service staff. - Supports Branch management in the branch marketing and sales effort. - Supports Branch management in ensuring that branch personnel comply with all rules and regulations. - Performs other duties as assigned. Job Specifications Required Education or Equivalent Experience - High school diploma or equivalent combination of training and experience Required Experience - Two to four years of branch operations experience including cash handling experience. Field of Experience - High level of knowledge and competency in use of PC-based computer systems. Administrative/Technical Skills - Customer service - Excellent written and verbal communication - Compose letters/memorandums - Operate office equipment - Use of personal computer City: Bloomfield State: IA Zip: 52538 Country: United States of America Job ID: bankofthewest-26440 Job Channel: USA-IA Customer Service Posted: 02/11/10

Job Title: Customer Service Representative Company: AEGON USA Location: Cedar Rapids, IA Description: Customer Service Representative Service Representative - Multiple Positions (TCM) #10057Transamerica Life Insurance Company, an AEGON company, is a leader in the worldwide insurance industry for over 40 years. AEGON is an international pension, insurance and financial services organization.This position will be located in the Transamerica Capital Markets (TCM) division. TCM is one of the nation's leading providers of annuity and life insurance products to banks, wirehouses, broker/dealers and institutional clients. TCM primarily manufactures, administers and services annuity products issued by several AEGON USA operating companies.This position is a call center position. (Job Requisition #10057).Support sales of fixed and variable annuity and life insurance products by delivering exceptional customer service at all times in alignment with the strategic goal to be a market leader in customer service delivery.Will be responsible for performing one or more of the following:Process a variety of tasks associated with annuity and/or life insurance applications. Process incoming internal and external telephone requests for information and service. Process changes to existing policies as well as processing duplicate statements. Research and resolve complex problems related to the various applications, 1035 exchanges and qualified transfers. Research and resolve problems related to distributions, systematic payouts and process complex death claims. Respond to policyholder and agent inquiries and research problems. Compliance with both IMSA Code of Ethics and SEC regulations that require variable financial transactions be processed the same day received.Qualifications:2 to 4 years of customer service and/or office experience, preferably in insurance or a related field. Advanced education preferred. In-depth understanding of fixed/variable annuity and life insurance concepts. Able to use Microsoft Word and Excel. Skills Advantage Work Ready Certificate, Opt. Normal office environment. Fast-paced environment. May be required to lift up to 50 lbs. May be required to work in standing and/or sitting positions. Outgoing personality with the ability to communicate effectively to a variety of audiences. Excellent organizational skills and flexibility to adjust to changes in schedule, while meeting time-sensitive service level standards and deadlines. Excellent verbal and written communication, teamwork and problem resolution skills.The hourly range for this position is $12.00 - $14.00 per hour. These positions may have an incentive opportunity. This position is eligible for the employee referral program. Qualified candidates should apply online at www.aegonusa.jobsReferencing Job #10057 Candidates hired in the Cedar Rapids location are employees of Transamerica Life Insurance Company or AEGON USA Realty Advisors, LLC.We are an EOE and a Supporter of the Skills. Advantage Work Ready Certificate Program.Please visit our website for a list of all current job openings. Category: Customer Service & Support