Customer Service Jobs in West Des Moines, Iowa

Job Title: Immediate PART TIME Customer Service Representative Company: OfficeTeam Location: West Des Moines, IA Description: A premier employer in West Des Moines is looking for Immediate PART TIME Customer Service Representatives to join their team in a growing department! The PART TIME hours available are 5p-10pm Monday - Thursday, 5p-9p on Fridays and will work EITHER a Saturday or a Sunday during the weekend. Interested Candidates must be extremely flexible with weekend hours. PART TIME Customer Service Representatives will be taking inbound calls from customers who are going through the foreclosure process. Customers will be calling in to see where they are in the process and if their paperwork has been received. PART TIME Customer Service Representatives must be empathetic to customers? needs due to the nature of the calls. For immediate consideration for the PART TIME Customer Service Representatives, please contact Holly Steffensmeier at Register to View or apply online at www.officeteam.com today!All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Job Title: Client Service Representative - Loans Company: Fiserv, Inc. Location: West Des Moines, IA Description: POSITION PURPOSE: Provide communications and technical support for client services and problem solving for a specific segment of the Fiserv systems or software. RESPONSIBILITIES: 1. *Under direct supervision, defines and/or resolves simple customer problems with designated product line(s). 2. *Usually the first point of contact through telephone support. 3. *Simulates or recreates customer problems to resolve user operating difficulties. 4. *Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up. 5. *Communicates customer suggestions for enhancements and insures proper handling and follow-up. 6. *Documents problems and corrective procedures. 7. *Works with development personnel to determine problem solutions. 8. *Attends on-going training to achieve level of technical skill needed to solve more complex problems. 9. Performs other duties as required. * Essential Functions The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. POSITION QUALIFICATIONS: Education: High School diploma or equivalent. Job Related Experience: One to three years experience. Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to supervisor. Physical Requirements: Functional Area Skills/Knowledge: Knowledge base focused on job duties and the skills required to complete duties, with basic knowledge of the organization in order to answer questions and a basic level of technical skills. Knowledge of specialized or technical terminology related to assigned product lines. Proficiency with computers and related office equipment. Strong organizational and interpersonal skills, with good detail orientation. Knowledge of FISERV products and systems, with a working knowledge of the financial services industry. Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Job Title: CUSTOMER SERVICE REPRESENTATIVE Company: Adecco Location: West Des Moines, IA Description: Adecco Group, a world leader in the recruitment of business professionals, has an opening for a Customer Service Rep at a well-known insurance institution in West Des Moines, IA. This position is temporary. JOB DESCRIPTIONResponsibilities include answering inquiries, processing transactions requested, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.If you are interested in this opportunity or other opportunities available through the Adecco Group, please apply online or call Register to View . The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Adecco Group is an Equal Opportunity Employer.

Job Title: Customer Service Representative Company: Cargill Location: West Des Moines, IA Description: Whatever job youre looking for, you can probably find it at Cargill. Our diverse partnerships across a variety of industries mean countless career opportunities for you. Its your choice. Its your future. And you can make it happen at Cargill.Cargill Grain and Oilseed Supply Chain North America, (GOSCNA), will be hiring a Customer Service Representativeto work closely with the Cargill AgHorizons Sales Team.This Sales teamservices farm customers in the United States and is dedicated to helping farmers prosper. Products and services include grain origination and storage, grain marketing resources,crop input products such as seed and fertilizer, agronomic advice and information services. The CSR role provides office support to mainly Farm Marketers and their targeted customers within a particular FSG (Farm Service Group). A key requirement of this position is professionalism, both on the phone and in the office, attention to detail, accuracy, and ability to work well in a team environment.This position is located in West Des Moines, IA.Principal Accountabilities:50% - Administrative duties:Contract management (entry, confirmation, pricing, amendments, past-dues, etc.)Provide high level administrative support for customer related activitiesAnswer and service incoming customer calls and handle walk in customers where applicableCommunication of settlement detail to relevant teammatesProvide administrative support for grower communication (newsletters, brochures, and direct mail)50% - Assist Farm Marketers in buying grain and selling solutions in order to meet individual, location, and Farm Service Group targeted account goals.

Job Title: BILINGUAL PART TIME Customer Service Specialist Company: OfficeTeam Location: West Des Moines, IA Description: A premier employer in West Des Moines is looking for BILINGUAL PART TIME Customer Service Specialists to join their team in a growing department! The part time hours available are 7:30a -11:30a, 4p-9p or 5p-10p Monday through Wednesday with an option of additional hours on Thursday and Friday. BILINGUAL PART TIME Customer Service Specialists are required to work 3 weekends a month with a Saturday shift of 8a-5p and a Sunday shift from 1p-5p. Training will be a standard 8a-5p shift for the first 2-3 weeks. The BILINGUAL PART TIME Customer Service Specialists will be taking inbound calls from customers who are going through the foreclosure process. Customers will be calling in to see where they are in the process and if their paperwork has been received. BILINGUAL PART TIME Customer Service Specialists need to be empathetic due to the nature of the calls. For immediate consideration for the BILINGUAL PART TIME Customer Service Specialist position, please contact Kelsey Kuebler at Register to View or apply online at www.officeteam.com today!All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Job Title: Customer Service-Call Center Rep - Insurance Company: AppleOne Location: West Des Moines, IA Description: Job Description:This Customer Service-Call Center Rep Position Features: Fun working Environment Great Pay to $27Immediate need for Customer Service-Call Center Rep seeking to work at a stable insurance company. Will be responsible for answering inquires, processing transactions request, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction. Good customer service skills will be keys to success in this organization. Apply for this great position as a customer service-call center rep today! You can view all of our jobs online at http://www.appleone.com/?sc=11&id=500379

Job Title: Customer Service Representative Company: Jason's Deli Location: West Des Moines, IA Description: Come join the team at Jason''s Deli, one of the fastest growing restaurants in the industry! We are looking for friendly, outgoing people who enjoy serving customers! When you work for Jason''s Deli, you don''t just work -- you''re part of a family! Jason''s Deli employees enjoy: Flexible schedule Fun, fast-paced environment Come see what everyone is talking about!!!

Job Title: Customer Service Rep (up to 19hrs) - Hickman Company: Bank of the West Location: Clive, IA Description: The schedule for this position would be Friday's 8:30am to 5:00pm and Saturday's 8:45 am to 12:15pm. You may also have some hours on Monday and Wednesday afternoons.Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner. Identifies sales and cross-selling opportunities. Performs routine office and clerical duties. Maintains operational quality and standards. Acts as the customers' first "point-of-contact" with the Bank.Position Accountabilities- Ensures positive public perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Provides accurate and timely customer service. - Supports the Bank’s sales objectives and campaigns by cross-selling basic products, or by referring customers to other Bank employees responsible for closing sales. - Adheres to Bank’s security and audit procedures.- Protects the Bank's financial interests by controlling and balancing the assigned cash drawer and negotiable items received/disbursed. Maintains acceptable balancing record per established standards.- Processes customer transactions efficiently and accurately. Follow policies/procedures to minimize losses.- Answers telephone inquiries. Directs questions to appropriate Branch personnel. Responds to customer mail inquiries. Researches/resolves customer problems. - Performs routine office and clerical duties (i.e., filing signature cards; preparing bank bag for pickup; night deposit, ATM custodian, etc.).- Performs other duties as assigned.Job SpecificationsRequired Education or Equivalent Experience- High School or equivalent combination of training and experienceRequired Experience- teller or cash handling experience Field of Experience- Working knowledge of bank products and servicesAdministrative/Technical Skills- Customer service skills- Answers telephone and screens calls- Balance figures- Calculator- Filing and typing documents- Operate a ten-key adding machine- Perform math and analysis- Photocopier- Research information- Use fax machine- Detail orientation- Computer terminalPhysical Requirements- Sedentary Work: lifting a maximum of 10 pounds, frequent standing/walkingFlex Tellers can work up to 19 hours per week, depending on the business needs of the branch.

Job Title: Lead Customer Service Representative Company: Owens & Minor Location: Urbandale, IA Description: Responds to inquiries, processing order and handling complaints in a prompt, courteous and effective manner. Researches and processes credits, expediting emergency orders and eliminating back orders. Performs lead role by overseeing/coordinating daily activities and working closely with the Customer Service Manager. ESSENTIAL JOB FUNCTIONS: Works closely with the Customer Service Manager to develop/implement new programs in the department. Acts as liaison between the Customer Service Team and the Customer Service Manager regarding day to day issues. Oversees/coordinates daily activities of teammates engaged in order placement, product information request and problem solving for customers. Authorizes vacation and personal days in the department. Processes/inputs all customer orders and checks computer for product availability. Coordinates special/last-minute shipping requests with the warehouse (expediting any order as necessary). Traces orders as required and notifies customers of any activity concerning their merchandise. Handles return goods authorization process according to procedures and assures proper credit is given to the customer and assures proper pricing on all customer orders. Maintains a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc. in a courteous/efficient manner. Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Takes customer orders by phone or fax. Tracks back orders. Resolves customer complaints and requests for refunds, exchanges and adjustments. Answers customer questions and investigates/corrects errors. Reviews customer orders on hold due to errors; corrects and releases orders to be picked and shipped. Provides customers' pricing on new products and capital equipment. Resolves price problems with customers. Generates all related paperwork and necessary information required for customer work orders and checks all orders for special requests. Researches short pays. Reports customer feedback to management, including any signs of customer dissatisfaction. Oversees all paper work associated with orders and maintains corresponding files. Furnishes shipping and tracing information to customers as required and maintains damage records and back-order logs. Sells excess assets. Follows up with other departments to ensure service standards are met. Participates in team management approach. SUPPLEMENTAL JOB FUNCTIONS: Maintains current price books and catalogs. Reviews print orders to ensure accuracy and completeness. Performs additional duties as directed.

Job Title: Customer Service Specialist - Global Consumer Operations - Marsh - Urbandale, IA Company: Marsh Location: Urbandale, IA Description: Seeking qualified Customer Service Specialists to start March 15, 2010 in 24/7 call center located in Urbandale. Several flexible shifts available. Apply on-line or come to our Career Fair on Wednesday, February 17, 2010, 3:00 p.m. - 7:00 p.m.Marsh Global Consumer12421 Meredith DriveUrbandale, IA 50398Supports existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing.Asks appropriate questions and serves as a resource of information when attempting to retain existing business.Enters all information related to the call for tracking and reporting purposes.Develops relationships with both internal and external customers.Elevates reoccurring issues to management.Other duties as assigned.