M Smith Location: La Porte City, IA 50651 ... rmation is present to completely process the orders Contact dealers with questions on their orders to ensure accuracy 1998-2002 Affina Waterloo, Iowa Variety of positions held Customer Service Representative -helping consumers with questions and billing issues pertaining to their Medicare and Supplemental coverage Real Time Monitor -ensuring the service levels for our client was reached, correcting schedules (approving/denyi ng time off), and tracking call times Supervisor- supervising a team of 17, monitoring calls, coaching, and enforcing corrective action. 1991-1996 Black Hawk County Country View Waterloo, Iowa Development ...
97 hits
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S Cannon Location: Shellsburg, IA 52332 ... swering phone calls to assist customers in installing there Secureit software - (antivirus). Also assist if customers are having problems with there computers, and if need be transfer them to technical support for additional assistance. Iowa Title - Apr 07 - Sept 08 Answering phone calls from Client, Attorneys, and Customers regards to there Abstracts and Pricing of there Abstracts, whether the need to update or have a new Abstract. I also bill out for Abstracts. Research to locate where Abstracts are or may have been sent to. We have to be very Quality Driven and to deliver that one call resolution. Aegon - May 06 - Apr 07 Answering incoming calls for Clients or Agents wanting information ...
95 hits
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L Stohler Location: Belle Plaine, IA 52208 ... ople skills in addition to my computer and organizational skills. QUALIFICATIONSSk ills: Typing-60 wpm, 10 Key by touch, alpha/numeric data entry 13,000 ksph. I have 20+ years experience providing administrative support to both upper- and mid- level executives, with all staff included. I also have two years experience as a consultant designing, implementing and maintaining databases using Microsoft Access and ACT software. Frequently I have had access to confidential information; I am astute at perceiving such information and make it a natural part of my job to keep such information to myself. Software: MS Word, MS Excel, MS Access, MS Outlook, MS Outlook Express, ACT Contact Manager ...
93 hits
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J Diggins Location: Marshalltown, IA 50158 ... daily. KEY QUALIFICATIONS: Experience in retail, restaurant, telemarketing, and clerical services. EDUCATION: I graduated high school from Marshalltown Senior High in Marshalltown, IA in 1996. ACCOMPLISHMENTS: I took 8 semesters of typing and computer related classes in high school EMPLOYMENT HISTORY: Iowa Workforce Development Marshalltown, IA 2007 -Resource Assistant -Assisting customers in filling out applications completely and correctly, answering phone calls and transferring them to the correct extension, assisting people with on-line job searches, faxing and receiving faxes, working with Microsoft Explorer, Office Outlook, Word, and Excel for various office and customer ...
91 hits
5.
J Sword Location: Union, IA 50258 ... old Calling Golden CorralUtility May 2006 – November 2006Gurnee, IL Assisted in the clean up of the construction of the restaurant, operated dishwasher, and customer service. Ace PrecisionLaborer June 2004 – February 2005Marshalltown , IA Operated trimming, lathe and CNC machines. Assisted others when asked. GPK Products, Inc.Laborer October 2003 – March 2004Fargo, ND Operated PVC pipe machinery. Assisted others when asked. The Salvation Army ARCProduction Assistant July 2000 – August 2003Waukegan, IL As Production Asst.: Operated 13T truck, Loaded and unloaded truck, delivered product to stores, face to face/phone customer service, dispatching, operated forklift. Assisted others when ask ...
89 hits
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M Danford Location: Cedar Rapids, IA 52402 ... Great ability in handling multiple tasks. Actively listened to what is being said. Ability to create a positive and fun atmosphere. RELEVANT EXPERIENCE: Office Assistant Kirkwood, Cedar Rapids, Iowa 05/-08/06 Professionally answered a 4-line telephone and promptly routed calls. Accurately organized and alphabetized paperwork to reduce filing time. Customer Service Representative APAC, Cedar Rapids, Iowa 03/06-04/06 Assisted clients with applying for Medicare Part D by enrolling them and sending out an enroll packet. Rerouted clients to licensed agents when they had questions or concerns. Swing Manager McDonalds, Cedar Rapids, Iowa 04/03-03/06 Successfully mana ...
87 hits
7.
D Roberts Location: Cedar Rapids, IA 52402 ... rces, administration, and customer services skills will be utilized. Experience 1998–Prese ntRoss Marketing Inc.Cedar Rapids, IA Corporate Office Manager Interview, hire, and train all Administrative Assistants for all 3 centers Enter all data and process payroll using Abra software from 1998 to present for 300+ employees Garnishments/ Child support/ and process unemployment fact finding interviews Assistant to the Director of Human Resources Calculate benefits and data for all employees Conduct yearly benefits meetings Conduct back ground checks/ Schedule interviews for all applicants 1997–1998R oss Marketing Inc.Cedar Rapids, IA ...
85 hits
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C Peters Location: Cedar Rapids, IA 52405 ... tive areas. Expertise includes promoting World Class Quality, performance management, personnel and process development. Proficient in analyzing data trends, effective application of company policies and procedures, providing ethical and motivating leadership. Professional Work History Customer Service Manager, MCI/Verizon Business, Cedar Rapids, Iowa (December 1998-September 2006) Directly manage 4-8 Supervisors and 120-150 representatives in a fast paced environment requiring solid business decisions, flexibility and reliability. Use of effective communication to exceed performance expectations, coach and develop Supervisor skill sets, analyze quality and sales goals and make process sug ...
83 hits
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D Slater Location: Marion, IA 52302 ... us on employee development and projects to improve the companies’ customer service. Looking for a career with a company that can utilize my knowledge, drive and desire to form a cohesive working unit that will benefit not just the company but me as well. Employment March 2007 – Nov 2008yellowbookCe dar Rapids, IA Associate Manager Promoted from Customer Service Associate in Feb 2008 to Associate Manager Preliminary Pages in the Marketing Department. Customer Service position we answered phones and e-mails answering questions and concerns of customers regarding there ads, bills, and services. Handled escalated issues and claims on issues with their ads and researched any issues ...
81 hits
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M Mendizabal Location: Marion, IA 52302 ... Print Shop Data Entry Quality Control E-mail Microsoft Word Ten Key Employee Supervision Outlook Typing Graphics Windows XP & V ista Data Entry Able to multitask Lotus/Lotus Notes Excel Power Point Internet Explorer Mozilla Firefox EXPERIENCE Global Cement May 2009- 2010 Distribution Center SupervisorKept track of daily sales while executing daily reports. Overseeing the finished process while keeping a daily inventory. EDUCATION Rafael Landivar UniversityBachel or: Industrial Engineering specialize in Chain Suppl ...
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