Customer Service Jobs in Urbandale, Iowa

Job Title: Lead Customer Service Representative Company: Owens & Minor Location: Urbandale, IA Description: Responds to inquiries, processing order and handling complaints in a prompt, courteous and effective manner. Researches and processes credits, expediting emergency orders and eliminating back orders. Performs lead role by overseeing/coordinating daily activities and working closely with the Customer Service Manager. ESSENTIAL JOB FUNCTIONS: Works closely with the Customer Service Manager to develop/implement new programs in the department. Acts as liaison between the Customer Service Team and the Customer Service Manager regarding day to day issues. Oversees/coordinates daily activities of teammates engaged in order placement, product information request and problem solving for customers. Authorizes vacation and personal days in the department. Processes/inputs all customer orders and checks computer for product availability. Coordinates special/last-minute shipping requests with the warehouse (expediting any order as necessary). Traces orders as required and notifies customers of any activity concerning their merchandise. Handles return goods authorization process according to procedures and assures proper credit is given to the customer and assures proper pricing on all customer orders. Maintains a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc. in a courteous/efficient manner. Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Takes customer orders by phone or fax. Tracks back orders. Resolves customer complaints and requests for refunds, exchanges and adjustments. Answers customer questions and investigates/corrects errors. Reviews customer orders on hold due to errors; corrects and releases orders to be picked and shipped. Provides customers' pricing on new products and capital equipment. Resolves price problems with customers. Generates all related paperwork and necessary information required for customer work orders and checks all orders for special requests. Researches short pays. Reports customer feedback to management, including any signs of customer dissatisfaction. Oversees all paper work associated with orders and maintains corresponding files. Furnishes shipping and tracing information to customers as required and maintains damage records and back-order logs. Sells excess assets. Follows up with other departments to ensure service standards are met. Participates in team management approach. SUPPLEMENTAL JOB FUNCTIONS: Maintains current price books and catalogs. Reviews print orders to ensure accuracy and completeness. Performs additional duties as directed.

Job Title: Customer Service Rep (up to 19hrs) - Hickman Company: Bank of the West Location: Clive, IA Description: The schedule for this position would be Friday's 8:30am to 5:00pm and Saturday's 8:45 am to 12:15pm. You may also have some hours on Monday and Wednesday afternoons.Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner. Identifies sales and cross-selling opportunities. Performs routine office and clerical duties. Maintains operational quality and standards. Acts as the customers' first "point-of-contact" with the Bank.Position Accountabilities- Ensures positive public perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Provides accurate and timely customer service. - Supports the Bank’s sales objectives and campaigns by cross-selling basic products, or by referring customers to other Bank employees responsible for closing sales. - Adheres to Bank’s security and audit procedures.- Protects the Bank's financial interests by controlling and balancing the assigned cash drawer and negotiable items received/disbursed. Maintains acceptable balancing record per established standards.- Processes customer transactions efficiently and accurately. Follow policies/procedures to minimize losses.- Answers telephone inquiries. Directs questions to appropriate Branch personnel. Responds to customer mail inquiries. Researches/resolves customer problems. - Performs routine office and clerical duties (i.e., filing signature cards; preparing bank bag for pickup; night deposit, ATM custodian, etc.).- Performs other duties as assigned.Job SpecificationsRequired Education or Equivalent Experience- High School or equivalent combination of training and experienceRequired Experience- teller or cash handling experience Field of Experience- Working knowledge of bank products and servicesAdministrative/Technical Skills- Customer service skills- Answers telephone and screens calls- Balance figures- Calculator- Filing and typing documents- Operate a ten-key adding machine- Perform math and analysis- Photocopier- Research information- Use fax machine- Detail orientation- Computer terminalPhysical Requirements- Sedentary Work: lifting a maximum of 10 pounds, frequent standing/walkingFlex Tellers can work up to 19 hours per week, depending on the business needs of the branch.

Job Title: Team Manager - Call Center Company: Sears Holdings Location: West Des Moines, IA Description: Job Title Team Manager - Call Center Business Home Services - Customer Care Network State/City IA West Des Moines Job Description Builds customer loyalty by providing excellent customer service through the coaching and development of call center or web center customer service and sales agents. Responsibilities include coaching for improvement, monitoring and managing performance. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and change management. Country United States Responsibilities/Skills/Experience Requirements RESPONSIBILITIES: Directly supervises a team of call center or web center agents in a sales and/or service environment. Provides and documents performance feedback through side-by-side coaching, performance reviews and goal setting, quality monitoring, and deficiency management. Supports and communicates business goals, quality standards, processes and procedures, and policies. Administers motivational programs that include incentives, contests, and team performance programs. Participates in the interviewing process and makes hiring recommendations. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace; consults Department Manager and/or HR for guidance as needed. May handle escalated customer issues. // REQUIREMENTS: Supervisory or demonstrated team leadership experience required. Call center and/or sales experience preferred. Proficiency in office software required, MS Word/Excel preferred. Willingness to relocate for future promotional opportunities preferred. Initial work schedule 3:00pm-12:00am. Requisition ID 77849BR Preferred Minimum Education Bachelors Level Degree Travel Requirements On Occasion (Less than 5%)

Job Title: Customer Service Representative Company: Jason's Deli Location: West Des Moines, IA Description: Come join the team at Jason''s Deli, one of the fastest growing restaurants in the industry! We are looking for friendly, outgoing people who enjoy serving customers! When you work for Jason''s Deli, you don''t just work -- you''re part of a family! Jason''s Deli employees enjoy: Flexible schedule Fun, fast-paced environment Come see what everyone is talking about!!!

Job Title: Customer Service-Call Center Rep - Insurance Company: AppleOne Location: West Des Moines, IA Description: Job Description:This Customer Service-Call Center Rep Position Features: Fun working Environment Great Pay to $27Immediate need for Customer Service-Call Center Rep seeking to work at a stable insurance company. Will be responsible for answering inquires, processing transactions request, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction. Good customer service skills will be keys to success in this organization. Apply for this great position as a customer service-call center rep today! You can view all of our jobs online at http://www.appleone.com/?sc=11&id=500379

Job Title: Client Service Representative - Loans Company: Fiserv, Inc. Location: West Des Moines, IA Description: POSITION PURPOSE: Provide communications and technical support for client services and problem solving for a specific segment of the Fiserv systems or software. RESPONSIBILITIES: 1. *Under direct supervision, defines and/or resolves simple customer problems with designated product line(s). 2. *Usually the first point of contact through telephone support. 3. *Simulates or recreates customer problems to resolve user operating difficulties. 4. *Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up. 5. *Communicates customer suggestions for enhancements and insures proper handling and follow-up. 6. *Documents problems and corrective procedures. 7. *Works with development personnel to determine problem solutions. 8. *Attends on-going training to achieve level of technical skill needed to solve more complex problems. 9. Performs other duties as required. * Essential Functions The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. POSITION QUALIFICATIONS: Education: High School diploma or equivalent. Job Related Experience: One to three years experience. Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to supervisor. Physical Requirements: Functional Area Skills/Knowledge: Knowledge base focused on job duties and the skills required to complete duties, with basic knowledge of the organization in order to answer questions and a basic level of technical skills. Knowledge of specialized or technical terminology related to assigned product lines. Proficiency with computers and related office equipment. Strong organizational and interpersonal skills, with good detail orientation. Knowledge of FISERV products and systems, with a working knowledge of the financial services industry. Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Job Title: Customer Service Representative Company: Cargill Location: West Des Moines, IA Description: Whatever job youre looking for, you can probably find it at Cargill. Our diverse partnerships across a variety of industries mean countless career opportunities for you. Its your choice. Its your future. And you can make it happen at Cargill.Cargill Grain and Oilseed Supply Chain North America, (GOSCNA), will be hiring a Customer Service Representativeto work closely with the Cargill AgHorizons Sales Team.This Sales teamservices farm customers in the United States and is dedicated to helping farmers prosper. Products and services include grain origination and storage, grain marketing resources,crop input products such as seed and fertilizer, agronomic advice and information services. The CSR role provides office support to mainly Farm Marketers and their targeted customers within a particular FSG (Farm Service Group). A key requirement of this position is professionalism, both on the phone and in the office, attention to detail, accuracy, and ability to work well in a team environment.This position is located in West Des Moines, IA.Principal Accountabilities:50% - Administrative duties:Contract management (entry, confirmation, pricing, amendments, past-dues, etc.)Provide high level administrative support for customer related activitiesAnswer and service incoming customer calls and handle walk in customers where applicableCommunication of settlement detail to relevant teammatesProvide administrative support for grower communication (newsletters, brochures, and direct mail)50% - Assist Farm Marketers in buying grain and selling solutions in order to meet individual, location, and Farm Service Group targeted account goals.

Job Title: Customer Service Associate Company: UPS Location: Des Moines, IA Description: UPS is hiring individuals to work as Customer Counter Associates. This work involves contact with customers who are shipping packages. You will check shipping addresses, perform packaging quality inspections and complete sales transactions. Some computer work is also required, including package tracking, package processing and daily records accounting.This is a physical, sometimes fast-paced position that involves lifting, lowering and sliding packages that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs. Part-time employees usually work four to five hours each weekday (Monday through Friday) and typically do not work on weekends or selected holidays. Shift schedules vary between the hours of 8:00 a.m. and 8:00 p.m.

Job Title: Customer Service Representative Company: Cargill Location: Des Moines, IA Description: Whatever job you're looking for, you can probably find it at Cargill. Our diverse partnerships across a variety of industries mean countless career opportunities for you. It's your choice. It's your future. And you can make it happen at Cargill.   Cargill Grain and Oilseed Supply Chain North America, (GOSCNA), will be hiring a Customer Service Representative to work closely with the Cargill AgHorizons Sales Team. This Sales team services farm customers in the United States and is dedicated to helping farmers prosper.  Products and services include grain origination and storage, grain marketing resources, crop input products such as seed and fertilizer, agronomic advice and information services.  The CSR role provides office support to mainly Farm Marketers and their targeted customers within a particular FSG (Farm Service Group). A key requirement of this position is professionalism, both on the phone and in the office, attention to detail, accuracy, and ability to work well in a team environment. This position is located in West Des Moines, IA.    Principal Accountabilities:   50% - Administrative duties: Contract management (entry, confirmation, pricing, amendments, past-dues, etc.) Provide high level administrative support for customer related activities Answer and service incoming customer calls and handle walk in customers where applicable Communication of settlement detail to relevant teammates Provide administrative support for grower communication (newsletters, brochures, and direct mail) 50% - Assist Farm Marketers in buying grain and selling solutions in order to meet individual, location, and Farm Service Group targeted account goals.    Skills: Required: Associate's degree  Proven strong ability to work independently Proven strong communication skills Proven ability to accurately and consistently execute complex and detailed processes and procedures Proven influencing skills Proven ability to work effectively across all levels of organization and functions Strong Computer skills Demonstrated problem solving skills Demonstrated ability to prioritize effectively on a day-to-day basis Proven ability to adapt to change Preferred: Grain merchandising knowledge Familiarity with production agriculture Familiarity with Lynx or other ERP applications Cargill is an international producer and marketer of food, agricultural, financial and industrial products and services.  Founded in 1865, the privately held company employs 159,000 people in 68 countries.  Cargill helps customers succeed through collaboration and innovation, and is committed to applying its global knowledge and experience to help meet economic, environmental and social challenges wherever it does business.  For more information, visit www.cargill.com.   Cargill is an equal opportunity employer.   Relocation will not be provided for this position.

Job Title: Customer Service Representative Company: Nationwide Location: Des Moines, IA Description: Nationwide is currently hiring for Customer Service Representatives The Customer Service Representative learns to service property/casualty insurance business via direct (inbound) telephone contact with existing customers/agents in multiple states across multiple channels. Answers questions and provides explanations regarding service requests and coverage, limits and deductibles. Requests necessary forms, follows-up on trailing documents and takes payments. May make limited outbound calls and complete after call work as required to process customer requests. Typically specializes in one line of business. JOB SUMMARY: Learns to service property/casualty insurance business via direct (inbound) telephone and/or Internet contact with current customer and agents in multiple states. Learns to provide counseling regarding insurance needs and product availability. Typically specializes in one line of business. Note: this is an entry level/trainee role; promotion to the band C level is contingent upon successful completion of required formal and on- the-job training, meeting quality standards, and attainment of state licensing where required. JOB RESPONSIBILITIES: 1. Under direct supervision, handles incoming calls and/or e-mails from existing personal lines customers, agents and/or 3rd party insured according to best practices. May do limited outbound calls and follow-up work as required to process customer requests. 2. Learns to answer questions and provide explanations regarding service requests and coverage, limits and deductibles considering customer needs as well as company guidelines. 3. Requests necessary forms and follow-up on receipt of trailing documents. Follows up for necessary documents and payments in order to process customer requests. 4. Assists and contributes to the team's current goals by meeting individual goals. 5. Obtains and maintains current understanding and proficiency in service techniques and product offerings. 6. Performs other duties as assigned. JOB REQUIREMENTS: · Education: High school degree; some undergraduate studies preferred. Ability to obtain state licenses) where required. · Experience: One year related work experience. Prefer experience in the insurance industry or customer service environment. · Knowledge: Knowledge of general business practices and terminology. Prefer familiarity with insurance or customer service concepts. · Skills/Competencies: Strong verbal and interpersonal skills to communicate technical insurance information to customers. Requires the ability to operate personal computer and related business and insurance software. Apply online at http://nationwide.candidatecare.com Candidates Must apply via our web site.