Customer Service Jobs in Marshalltown, Iowa

Job Title: Customer Service Specialist I/MCAB - Global Consumer Operations - Marsh - Newton, IA Company: Marsh Location: Newton, IA Description: Supports existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls.Asks appropriate questions and serves as a resource of information when attempting to retain existing business.Enters all information related to the call for tracking and reporting purposes.Develops relationships with both internal and external customers.Elevates reoccurring issues to management.Other duties as assigned.

Job Title: Call Center Manager Company: Ross marketing Location: Cedar Falls, IA Description: Telemarketing Call Center Manager Cedar Falls, Iowa Facility This position is responsible for managing the operations of a telemarketing call center. The main priority is to positively impact performance while ensuring that all client and company performance standards and guidelines are maintained. Quality, production hours and professionally run operations are the major focus, while working closely with supervisory and corporate staff. Extensive telemarketing experience in a supervisory or management position, with proven team building experience is required. Excelletn written and verbal communication skills, as well as motivational and organizational skills are a must. Join a Winning Team! Send resume to our Corporate office, along with salary requirements. Ross marketing International, LLC Attn: Shannon 1395 Stamy Road Hiawatha, IA 52233 Background checks are conducted on all applicants.

Job Title: Customer Service Representative Company: AFFINA Location: Waterloo, IA Description: Customer Service Representatives respond to incoming contacts from our clients' customers. OUR Business continues to grow!! Apply today! Immediate openings for CSR's and Bilingual CSR's. If you have the personality, the data-entry and PC skills, and the drive. We have the ideal opportunity to put those qualities to good use in a rewarding career. We're AFFINA, and we can do more for your future than you ever thought possible! As a Customer Service Representative on our team, you'll handle inbounds calls to assist customers in one or more of the following industries: Consumer Products, Consumer Electronics, Government or Telecommunication. Depending on the area you're supporting, you'll help customers with product registrations, placing orders, selling products and saving sales - or simply offer basic customer service. AFFINA will provide all the training you'll need. We also have openings for individuals who are fluent in both Spanish and English languages!! AFFINA offers a business casual work environment where you can wear BLUE JEANs any day of the week! Full-time and Part-time openings as well as temp to hire. For consideration qualified candidates must have: HS Diploma or equivalent customer service skills data entry and basic PC skills effective communication skills problem solving skills Internet navigation experience AFFINA offers a comprehensive total compensation package which includes: $8.50 to $9.25 per hour starting wage depending on program $10.50 to $11.25 per hour for Bilingual representatives Premium when scheduled to work Saturday 2 performance reviews in first year with merit increases Medical and Dental Insurance Benefits at competitive rates 401k plan with company match Paid Holidays PTO program for Vacation and personal days - over 8 days of paid time off, jumps to 15 days after 1 year of service. Tuition reimbursement for Business related courses. Visit our website at www.affinacareers.com to complete our online application! Applicants can also apply in person at 131 Tower Park Drive 3rd Floor (next to the Tower) between 8am and 4:30 pm M-F. AFFINA is an EOE M/F/D/V and a Drug Free Work Environment.

Job Title: Customer Service Representative Company: Cargill Location: Des Moines, IA Description: Whatever job you're looking for, you can probably find it at Cargill. Our diverse partnerships across a variety of industries mean countless career opportunities for you. It's your choice. It's your future. And you can make it happen at Cargill.   Cargill Grain and Oilseed Supply Chain North America, (GOSCNA), will be hiring a Customer Service Representative to work closely with the Cargill AgHorizons Sales Team. This Sales team services farm customers in the United States and is dedicated to helping farmers prosper.  Products and services include grain origination and storage, grain marketing resources, crop input products such as seed and fertilizer, agronomic advice and information services.  The CSR role provides office support to mainly Farm Marketers and their targeted customers within a particular FSG (Farm Service Group). A key requirement of this position is professionalism, both on the phone and in the office, attention to detail, accuracy, and ability to work well in a team environment. This position is located in West Des Moines, IA.    Principal Accountabilities:   50% - Administrative duties: Contract management (entry, confirmation, pricing, amendments, past-dues, etc.) Provide high level administrative support for customer related activities Answer and service incoming customer calls and handle walk in customers where applicable Communication of settlement detail to relevant teammates Provide administrative support for grower communication (newsletters, brochures, and direct mail) 50% - Assist Farm Marketers in buying grain and selling solutions in order to meet individual, location, and Farm Service Group targeted account goals.    Skills: Required: Associate's degree  Proven strong ability to work independently Proven strong communication skills Proven ability to accurately and consistently execute complex and detailed processes and procedures Proven influencing skills Proven ability to work effectively across all levels of organization and functions Strong Computer skills Demonstrated problem solving skills Demonstrated ability to prioritize effectively on a day-to-day basis Proven ability to adapt to change Preferred: Grain merchandising knowledge Familiarity with production agriculture Familiarity with Lynx or other ERP applications Cargill is an international producer and marketer of food, agricultural, financial and industrial products and services.  Founded in 1865, the privately held company employs 159,000 people in 68 countries.  Cargill helps customers succeed through collaboration and innovation, and is committed to applying its global knowledge and experience to help meet economic, environmental and social challenges wherever it does business.  For more information, visit www.cargill.com.   Cargill is an equal opportunity employer.   Relocation will not be provided for this position.

Job Title: Customer Service Representative Company: Nationwide Location: Des Moines, IA Description: Nationwide is currently hiring for Customer Service Representatives The Customer Service Representative learns to service property/casualty insurance business via direct (inbound) telephone contact with existing customers/agents in multiple states across multiple channels. Answers questions and provides explanations regarding service requests and coverage, limits and deductibles. Requests necessary forms, follows-up on trailing documents and takes payments. May make limited outbound calls and complete after call work as required to process customer requests. Typically specializes in one line of business. JOB SUMMARY: Learns to service property/casualty insurance business via direct (inbound) telephone and/or Internet contact with current customer and agents in multiple states. Learns to provide counseling regarding insurance needs and product availability. Typically specializes in one line of business. Note: this is an entry level/trainee role; promotion to the band C level is contingent upon successful completion of required formal and on- the-job training, meeting quality standards, and attainment of state licensing where required. JOB RESPONSIBILITIES: 1. Under direct supervision, handles incoming calls and/or e-mails from existing personal lines customers, agents and/or 3rd party insured according to best practices. May do limited outbound calls and follow-up work as required to process customer requests. 2. Learns to answer questions and provide explanations regarding service requests and coverage, limits and deductibles considering customer needs as well as company guidelines. 3. Requests necessary forms and follow-up on receipt of trailing documents. Follows up for necessary documents and payments in order to process customer requests. 4. Assists and contributes to the team's current goals by meeting individual goals. 5. Obtains and maintains current understanding and proficiency in service techniques and product offerings. 6. Performs other duties as assigned. JOB REQUIREMENTS: · Education: High school degree; some undergraduate studies preferred. Ability to obtain state licenses) where required. · Experience: One year related work experience. Prefer experience in the insurance industry or customer service environment. · Knowledge: Knowledge of general business practices and terminology. Prefer familiarity with insurance or customer service concepts. · Skills/Competencies: Strong verbal and interpersonal skills to communicate technical insurance information to customers. Requires the ability to operate personal computer and related business and insurance software. Apply online at http://nationwide.candidatecare.com Candidates Must apply via our web site.

Job Title: Customer Service Associate - Part-time - (Counter/Phones) - Des Moines, IA Company: WW Grainger Location: Des Moines, IA Description: Look what GRAINGER has to offer…Competitive pay!Excellent Benefits!Great work schedule!!The Customer Service Associate works through multiple service channels to consistently provide a high level of customer service, as defined in the Grainger Service Promise.  They navigate customers to solutions that help them get the job done and they drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer.  Grainger’s typical operating hours are Monday through Friday from 7:30 a.m. – 5 p.m. As a part-time employee, you would average 15-20 hours per week during normal business hours. Principal Duties and Responsibilities include:• Executes the Grainger Service Promise and demonstrates, by action, the company Values.• Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person.• Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions.  Asks for the sale and goes after additional sales.• Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.  • Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.• Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.• Accurately picks will call and counter orders.  Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. Audits and purges pick tickets daily to meet BBX standards.• Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.• Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule.• Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.• Meets or exceeds monitoring standards on phones and at counter.• Assists customers with loading product into customer vehicle.• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.• Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses.• Opens and directs mail to proper area.  Performs filing functions for pick tickets, reports, and other documents.• Performs necessary housekeeping duties to maintain a clean, safe and organized working environment. Position Requirements Preferred Education & Experience:• Must be seeking long-term part time employment for a period of 12 to 24 months.• Must be at least 18 years old• High School diploma or equivalent• 1-2 years customer service and sales experience• Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.• Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available.• Demonstrates a commitment to provide superior customer service.• Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.• Must be computer literate and able to learn required software programs including SAP.• Must be able to learn and pass competency assessments specific to industry regulatory requirements.• Able to operate powered industrial equipment as needed.• Professional in appearance, attitude and action.• Must pass a pre-employment drug screen and background check.The Customer Service Associate reports directly to the Assistant Branch Manager or Branch Manager and may take daily direction from Sales Team Leads.  This position has significant daily interaction with customers, other branch team members and members of the Sales staff.  Work is performed in an office and warehouse environment with a moderate noise level and regular distractions.  Most of the time is spent sitting when serving customers on the phone but standing when serving customers at the counter.  Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending.  Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance; the majority of time is spent standing and walking.   Verbal and written communication skills are also needed; regular use of a computer, keyboard and mouse are also required.  Besides offering a comprehensive compensation package, Grainger also provides excellent promotional opportunities. Apply today to express your interest in a great organization!!

Job Title: Call Center Customer Service Rep - $9.67/hr Company: Location: Des Moines, IA Description: Staff Management is currently seeking qualified customer service representatives to work in an inbound Customer Contact Center. The customer service representative provides services to customers ordering skin care and beauty products. Basic responsibilities include: ? Customer retention ? Order taking ? Billing resolution ? Account maintenance and educating customers about product usage. Requirements: ? Minimum education of high school graduate or GED ? Minimum of 6 months Customer Service experience, preferably in Call Center. ? Must be at least 18 years of age or older ? Must be able to pass background investigation ? Ability to successfully complete classroom training program ? Ability to meet program standards for quality, productivity, attendance and scheduled adherence ? Ability to simultaneously use telephone while navigating computer systems. ? Ability to follow procedural guidelines to resolve basic customer inquiries ? Ability to probe customer inquiries in order to offer best solution when there maybe several potential options ? Operating knowledge of PC, windows based environment. Basic computer skills to include use of mouse, navigating between screens and keyboard manipulation. Schedules: ? Must be available to work assigned shift, hours of operation are 24 hours a day, seven days a week including holidays. ? Must be available to work overtime as needed by the business ? Excellent attendance is required. Training is held for 2 weeks, Monday through Friday. Once candidates complete training, a new schedule is assigned. They will not be able to keep the same schedule as the training schedule. We are a 24x7 Call Center and we also work holidays. Candidates need to be flexible to work during any of this timeframe. Most new hire schedules are mid to late shift schedules with 2 weekdays off. Pay Rate: $9.67/hr + benefits offering. Interested candidates please send resume to Register to View

Job Title: Call Center Supervisor Company: Location: Des Moines, IA Description: Due to growth my client here in Des Moines is looking for an experienced supervisor in an outbound call center environment. You will be responsible for coaching, training, and motivating your team. Requirements: 1-2 years of successful call center management experience Proven Leadership and Coaching skills Experience with Microsoft Office Positive Attitude If you fit this profile please contact me at Register to View or Register to View ask for Jason.

Job Title: Searching for a Customer Service Representative Company: Location: Des Moines, IA Description: We are inquiring for a Customer Service Representative to help us with our overall customer service, front desk duties, and incoming call distribution. Main Duties: * Provide customer service support to the sales, marketing and admin departments on daily basis * Create sales and inventory reports in Microsoft Excel using information from a variety of sources * Answer and distribute incoming calls * Make sure that the customer is not only satisfied; but impressed with our product and service * Investigate, handle objections and document calls in contact management system * Must be able to stay organized and have a great attention to details. * Perform other duties as assigned Qualifications: * Excellent communication and customer service skills * 1 year of experience or similar experience desired * Advanced computer proficiency required with Microsoft Office * Comfortable working in a fast paced environment * Great attention to detail, and organizational ability * Strong customer service orientation and communication

Job Title: Customer Service Coordinator Company: Location: Des Moines, IA Description: We are looking for a full-time Customer Service Coordinator to work in our high end hair salon. This position is considered the heart of our business, therefore, we are extremely selective about whom we hire to represent our business. We would like this person to have a friendly personality, be responsible, fashionable, and be able to juggle numerous tasks throughout the day. Prior salon experience is helpful, but not necessary. You must be open minded to learning new things. Please send your resume.