Customer Service Jobs in Harlan, Iowa

Job Title: Customer Service Representative (302664-773) Company: ZC Sterling Location: Harlan, IA Description: 302664-773 Job Description JOB SUMMARY: Responsible for answering inbound customer service calls regarding supplemental insurance products. PRIMARY DUTIES AND RESPONSIBILITIES: Delivers timely, accurate customer service Responsible for receiving inbound calls Ensures the highest level of customer satisfaction Meets and maintains productivity and quality standards Able to meet and maintain availability standards, schedule adherence and attendance guidelines Required Skills Excellent customer service skills Organizational and problem solving skills Ability to work in a fast paced environment Demonstrated initiative Maintains a supportive, positive attitude Analytical ability at a level sufficient to understand and resolve client/customer requests and concerns Strong verbal and written communication skills Ability to handle escalated calls Ability to prioritize effectively, and successfully complete multiple tasks within assigned deadlines Ability to work in a team environment, resolve problems and receive constructive feedback Ability to follow a set work schedule and adapt to changes as necessary Required Experience High school diploma or equivalent Prefer a minimum of 1-2 years as a telephone and/or online customer service representative Excellent customer service skills Proficiency with a computer Ability to type 5000 keystrokes per hour required Job Location Harlan, IA, US. Position Type Full-Time/Regular

Job Title: Customer Service Representative - Part Time (302660-773) Company: ZC Sterling Location: Harlan, IA Description: 302660-773 Job Description JOB SUMMARY: Responsible for the development of valuable leads for insurance and insurance related products. PRIMARY DUTIES AND RESPONSIBILITIES: Place and receive outbound and inbound calls related to the development of insurance leads. Update the database with accurate customer information. Participate in ongoing training and development. Assist in the training of newly hired Welcome Callers. Other duties as assigned.  Required Skills Able to handle multiple tasks in a sometimes stressful environment. Able to operate keyboard and telephone, and view computer screen. Ability to alternately sit and stand for long periods of time. Able to maintain regular / punctual attendance. Ability to work with others in a team environment. Required Experience At least 18 years of age. High school diploma or equivalent. Sales / Customer Service experience preferred. Bilingual in both Spanish and English a plus. Excellent verbal communication skills. Job Location Harlan, IA, US. Position Type Part-Time

Job Title: Customer Service Representative (302637-773) Company: ZC Sterling Location: Harlan, IA Description: 302637-773 Job Description JOB SUMMARY: Responsible for answering inbound customer service calls regarding supplemental insurance products. PRIMARY DUTIES AND RESPONSIBILITIES: Delivers timely, accurate customer service Responsible for receiving inbound calls Ensures the highest level of customer satisfaction Meets and maintains productivity and quality standards Able to meet and maintain availability standards, schedule adherence and attendance guidelines Required Skills Excellent customer service skills Organizational and problem solving skills Ability to work in a fast paced environment Demonstrated initiative Maintains a supportive, positive attitude Analytical ability at a level sufficient to understand and resolve client/customer requests and concerns Strong verbal and written communication skills Ability to handle escalated calls Ability to prioritize effectively, and successfully complete multiple tasks within assigned deadlines Ability to work in a team environment, resolve problems and receive constructive feedback Ability to follow a set work schedule and adapt to changes as necessary Required Experience High school diploma or equivalent Prefer a minimum of 1-2 years as a telephone and/or online customer service representative Excellent customer service skills Proficiency with a computer Ability to type 5000 keystrokes per hour required ZC Sterling is an equal opportunity employer. It is the policy of ZC Sterling that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry. Job Location Harlan, IA, US. Position Type Full-Time/Regular

Job Title: Customer Service Representative - Unlicensed (302566-773) Company: ZC Sterling Location: Harlan, IA Description: 302566-773 Job Description ZC Sterling Corporation is a leading provider of specialty insurance and technology-enabled solutions for the mortgage and homebuilder industries. The company provides hazard insurance tracking and outsourcing services, voluntary homeowners insurance, customized real estate tax services and customer care solutions for lenders, mortgage servicing organizations and homebuilders nationwide. ZC Sterling is headquartered in Atlanta with operations in California, Florida, Iowa, Nebraska, New Mexico, North Carolina and Texas. Under the direction of the Supervisor of the Customer Service Department, this position is responsible for the processing of a high volume of incoming and outgoing phone calls. To provide exceptional customer service to our policy holders and external customers, escrow title offices, insurance companies, and mortgage lenders on non-coverage related matters. Position Summary: Under the direction of the Manager of the Customer Service Department, this position is responsible for the processing of a high volume of incoming and outgoing phone calls; provide exceptional customer service to our policy holders and external customers like escrow title offices, insurance companies, and mortgage lenders on “non-coverage related matters”. Duties and Responsibilities: Review and distribute incoming mail, email and faxes Process requests for mortgagee changes Arrange, research and resolve “returned mail” issues Retrieve voice messages from department voice mail and distribute to licensed agents to ensure prompt response to inquiries Provide general clerical functions Required Skills Excellent verbal and written communication skills Ability to handle the volume of incoming calls Ability to provide friendly customer service and resolve customer issues Good organizational skills and attention to detail Team player Intermediate knowledge of Microsoft Word and Excel Dependable, self-motivated and able to take direction Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, read, listen and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee may occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Working Conditions: Work is performed primarily in a standard office environment, but may involve exposure to moderate noise levels from high-speed printers and other peripherals. Work involves operation of personal computer equipment for six to eight hours daily. Required Experience High School diploma or GED plus at least two years of job experience in a service oriented position or call center Minimum of 5000 keystrokes per hour   ZC Sterling is an equal opportunity employer. It is the policy of ZC Sterling that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry. Job Location Harlan, IA, US. Position Type Full-Time/Regular

Job Title: EXCITING OPPORTUNITY FOR EXPERIENCED CUSTOMER SERVICE SPECIALISTS! Company: Noll Human Resource Services  Location: Bellevue, NE Description: New project for Large Financial firm located in Bellevue, NE is needing 6 experienced Customer Service Specialists to join their growing team!!  Work Monday-Friday 8a-4:30p. Business casual dress environment!!! Excellent communication skills-both written and oral Ability to multi-task Outstanding customer service skills Must be able to type 35wpm and 5,000kph data-entry Proficient in Excel, Word & Outlook MUST BE ABLE TO PASS A PRE-EMPLOYMENT CREDIT AND CRIMINAL BACKGROUND CHECK!!!!! To apply, email resume to Register to View or fax to 334-7333, ATTN: Mikaila ******ONLY BEST FIT CANDIDATES WILL RECEIVE A RESPONSE******* Modify / Close Posting

Job Title: Customer Service Representative **Updated Schedule** Company: Bellevue University  Location: Bellevue, NE Description: Bellevue University offers quality liberal arts and career-oriented programs at undergraduate and graduate levels to a diverse student body through both in-class and online venues.  The Enrollment Management department is currently seeking an energetic individual for the position of Customer Service Representative. This position will be responsible for receiving calls on a multi-line phone system, responding to inquiries and/ or directing to the appropriate department or staff person. This position is accountable for supporting the department’s procedures and policies.  The incumbent will be preparing packets for mailing and/or distributing materials. The position assists with data entry in creating and maintaining student records in the database. To qualify for this exciting opportunity a High School Diploma or equivalent required; some college coursework preferred.  Excellent human relations, customer service and interpersonal communication skills required. Strong verbal and written communication skills required. Experience handling a multi-line phone system is strongly preferred. The ideal candidate will be dependable, organized and detail oriented. Knowledge and experience with Microsoft Office (Word, Excel, Outlook, and Internet) is desired. The incumbent must have the ability to maintain a strict level of confidentiality in the handling of account and student information. Hours:  Monday-Thursday (1:00p.m.-10:00p.m.); Friday (8:00a.m.-5:00p.m.).  Bellevue University is a fast-paced, fast-growing institution accredited to offer bachelor and master degrees and degree-completion programs online, as well as within a 250-mile radius of Omaha. Benefits (health, dental, vision, tuition, etc.) are available with this position. Visit our home page at http:www.bellevue.edu for more information. Modify / Close Posting

Job Title: Assistant Director, Customer Service Company: Bellevue University  Location: Bellevue, NE Description: Bellevue University is a recognized leader in providing quality business, liberal arts and career-oriented programs at undergraduate and graduate levels to a diverse student body through in-class and online venues.  The University has established itself as an important national force for quality, growth, and innovation in traditional, accelerated and online programs while emphasizing teaching excellence, Cyber-active learning, and interactive education. Due to our continued growth, our Information Technology Services department is searching for a knowledgeable individual to fill our Assistant Director, Customer Service position.  We are looking for an individual who can effectively communicate to understand how the clients needs can be met through an IT solution! The Assistant Director, Customer Service is responsible for providing leadership, planning, operations, relating to service delivery across the breadth of information technology offerings.  This position is responsible for supporting business process design and improvement, through tracking service responses for incidents and feature requests, developing technical specifications for new development, developing specifications for business intelligence programming, report development, and documentation of IT services and processes. The incumbent manages the delivery team (business analysts and report developers) and serves as the liaison between internal IT customers, and the IT development and systems teams. The Assistant Director develops, maintains, and executes a communication plan for the ITS department that ensures internal and external stakeholders are kept informed regarding product status and changes. To qualify for this exciting opportunity a Bachelor’s degree in Computer Science/Information Systems, Business Administration, or related discipline is required.  The ideal candidate will have five (5) years experience in customer service that relates to IT with at least four (4) years management experience.  You will also need the following: Experience and knowledge of ERP systems, business process management, customer care, and how to use technology and applications to solve business problems is essential.  Excellent written and verbal communication skills combined with the ability to listen to and understand information and ideas presented through customer contact. Demonstrated problem solving skills and ability to make sound and accurate decisions. Demonstrated skill in business process development, formulating policy, and developing and implementing new strategies. Skill in budget preparation and fiscal management. Ability to perform various tasks simultaneously and work in a fast-paced environment, while producing optimal outcomes.  Flexibility and the ability to operate under stressful, time-sensitive deadlines. Excellent customer service orientation required and ability to facilitate resolution to questions and concerns with internal and external customers. Must be able to maintain a high degree of confidentiality. Bellevue University is a fast-paced, fast-growing institution accredited to offer bachelor, master and PhD degrees, and degree-completion programs online, as well as within a 250-mile radius of Omaha, Nebraska.  A full benefits (health, dental, vision, 403b match, tuition remission, paid vacation/sick, etc.) package is available with this position.  For more information about Bellevue University, please check out our home page at http:www.bellevue.edu. Modify / Close Posting

Job Title: Customer Service Representative Company: GP Direct Mail  Location: Omaha, NE Description: Established direct mail company is searching for the right candidate to join our customer service team. This position supports customers and sales staff by coordinating production information between multiple departments, and verifying the accuracy of all information entered into the system. It involves cross-training with several departments to develop a clear understanding of the processes from marketing concept-to-printing through mail delivery. Job Functions Include: · Accurate and timely communication with customers and internal departments to ensure customers expectation are achieved. · Review estimates to assure correct materials are specified and available for timely completion of orders. · Review client artwork and data files, and communicate with national customers timely receipt of information to ensure project maintain its place in the production process schedule. · Create new order forms for repeat orders and revise existing order forms to accurately communicate changes to other departments. This requires someone with a very high level of detail and organization with the ability to analyze, identify, and ensure information provided is complete and accurate. The ability to multi-task and effectively communicate without stress is essential. They should enjoy interaction with the entire company, national customers, and possess excellent computer skills. Experience in the mailing and printing industry is preferred, or experience in related industries including, marketing agencies, and data management companies will be considered. Knowledge of direct marketing and USPS requirements helpful. We offer an excellent compensation package that includes competitive salary, health and dental insurance, vacation, and tuition reimbursement. Our goal is to hire and retain talented people. NO phone calls please. We are an equal opportunity employer Modify / Close Posting

Job Title: Uk Auth Customer Service Representative Company: First Data  Location: Omaha, NE Description: Job Duties: Agents will process calls for the following products: FDI - UK Voice Authorization: Handle incoming Voice Authorization, address verification, and bank phone number requests from merchants. Hot Calls: Receive calls from merchant processors that require us to perform a security check on the cardholder. Candidate Requirements: High school education or equivalent preferred. Six months to one year previous customer service experience. Ability to respond to customer inquiries quickly and professionally. Excellent written and verbal communication skills. Strong computer skills including proficiency with keyboarding/typing. Ability to work in a fast paced environment. Overnight and early morning hours available. Requires sufficient knowledge to comfortably sell or promote products, and services. Typically requires a high school education or equivalent and one to three years of experience, preferably call center or customer service experience. Modify / Close Posting

Job Title: CUSTOMER SERVICE ASSISTANT Company: Catholic Mutual Group  Location: Omaha, NE Description: Catholic Mutual Group was established in 1889 and is the recognized leader in providing commercial property and casualty coverage to the Catholic Church in the United States. To learn more about our non-profit organization, please visit our website at www.catholicmutual.org. Customer Service Assistant Responsibilities: Will provide excellent customer service and a high level of quality to serve our clients. Handles phone communication for the department, types endorsement request forms, reviews the accuracy of endorsement requests received from the service offices, send completed certificates of coverage. Types proposals, memos, itineraries, request forms, etc. Maintains databases, files, photocopies, binds proposals, etc. Customer Service Assistant Requirements: High School diploma or equivalent. Two years clerical experience with customer service experience preferred. Proficiency with Microsoft Word and Excel required. Benefits: 36 hour work week with Friday afternoons off 14 paid holidays and generous vacation and sick/personal accruals. Two retirement plans (defined benefit pension plan and defined contribution 403b plan) Paid life and A.D.& D. insurance (5 X annual salary) Short and long term disability leave Above average medical/dental/vision group insurance plan Free parking and beautiful office environment Catholic Mutual is an equal opportunity employer Modify / Close Posting