J Hensley Location: Des Moines, IA 50316 ... nd exceeded sales goals as well as maintained outbound call volumes and criteria set forth by management nine consecutive months. Initiated process improvements for direct reports throughout a newly acquired department and developed plans to decrease and eventually cease outdated backlog. Developed and maintained discrepancy tracking procedures for high volume medical supply warehouse. ________________ ________________ ________________ ________________ ________________ ________________ ____________ PROFESSIONAL EXPERIENCE March 2003 - Present Operations Manager Wells Fargo Financial- Des Moines, Iowa Β· Designed plan for centralization of US Consumer Sales Finance docu ...
97 hits
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D Eaves Location: Des Moines, IA 50316 ... I have intermediate skill in Lotus, Microsoft, ADOBE, Excel, all major Windows, 10-key, Quicken, and all required office duties. I am an expeditious learner that can pull my own weight and that is not afraid of new challenges. EXPERIENCE Wells Fargo, Jordan Creek, Iowa 2008 - 2009 Collection Agent I received inbound and outbound calls from customers that had issues with their credit cards. My job was to take payments or to find a solution to issues, such as setup payment plans or get the necessary help that they need to stay out of debt. As a Collection Agent, we also had goals to meet everyday in order to receive incentives. I was a "Top Performer" every week. I always managed to stay with ...
95 hits
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M Allen Location: Des Moines, IA 50310 ... o dealt face to face with customers solving problems as they occurred. EDUCATION: GED 1998 DMACC Computer classes 2001 Des Moines Register EMPLOYMENT HISTORY: March 2006-June 2007, Customer Service, French Way Cleaners. Answered phones, assisted customers and solved problems that occurred, tagged in laudry and dry cleaning, and computerized laundry invoices. October 2000-Dec 2003 Customer Service, Access Direct Customer relations for AOL, solving problems on the phone on using AOL, opened new accounts and verified accounts. December 2003 - August 2004 Bartender/waitre ss, Chicago Speakeasy Mixed drink ...
93 hits
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B Mccabe Location: Des Moines, IA 50313 ... urphy & Associates / American Administrators West Des Moines, IA October 1995 to November 2006 Clerical Support Specialist Job duties include: Repricing claims, prepping claims for imaging, distributing faxes, backing up the receptionist. Reconciling report for repricing payments, talking with insured's and providers about insurance claims, taking the calls for disputes making sure insured's are satisfied. Compressor Controls Corp. Urbandale, IA 1994 - 1995 Inventory Control Clerk Job duties include: Taking inventory on parts for a gas pipelines, putting kits together, shipping and receiving, driving a forklift, calling on businesses about ordering pa ...
91 hits
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A Stoll Location: Des Moines, IA 50317 ... h is a key characteristic in customer service. Education 2005-2006 Van Meter Community Van Meter, IA General High School Diploma Work Experience Wells Fargo-aerotek temp agency 2006-present Des Moines, IA Sending out Loan Mortgage Documents Using two monitors Copying and pasting from one to the other Computer work Supreme Getting information by SS#’s Typing in phone numbers Word Excel Data entry Outlook Explorer/E-netwo rk Target/Starbucks 2006-present Altoona, IA Cashier Making drinks Routine cleaning Washing dishes Cleaning tables PSCI-telemarketi ng 2006 Des Moines, IA Calling people trying to get donations for: Handicapped children Iowa state police officers Iowa sta ...
89 hits
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K Lowe Location: Des Moines, IA 50317 ... ion with the opportunity for promotion WORK EXPERIENCE 8/28/06 - 11/6/06 Sammons Group West Des Moines, IA Annuity Specialist Handled all inbound and outgoing calls in call center. Service customer annuity and problem solve with agent information. Process address and beneficiary changes. 5/27/02 - 8/25/06 American Equity West Des Moines, IA Annuity Analyst Process new business applications, review applications, customer service calls and mail transfer paperwork to transfer company. Sent out beneficiary change ...
87 hits
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J Peterson Location: Urbandale, IA 50322 ... Access Iowa, Urbandale, Iowa 50322Office Manager/Office Assistant 1/07 - 4/08 Word, Excel, Scheduling, 4 lines of phone, monthly reports/weekly reports, accounts receivables, ordering, customer service.Professi onal Hearing Aid Center, Urbandale, Iowa 50322Administrat ive Assistant 5/96 - 12/06Data entry, scheduling, accounts receivable/payab les, payroll, phones, customer service, ordering supplies, monthly statementsDiscov ery Zone, Des Moines, Iowa 50310Administrat ive Assistant 11/94 - 5/96Responsible for reservations, scheduling, ordering supplies, phones, customer service, interview-hire and train new employeesBob Brown Leasing, Inc. Des Moines, Iowa 50310Assistant Bookkeeper/Se ...
85 hits
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C Remetch Location: Des Moines, IA 50266 ... positive environment is to an employee’s performance. This company will allow a dedicated, loyal member of their operating team to be flexible and independent in order to increase the company’s bottom line and productivity. REASON FOR NEW DIRECTION I have thrived in the Customer Service field for many years. My most recent employer has decided to re-locate the entire Customer Service Department to the corporate office in Scottsdale, Arizona. I am seeking long-term employment within an organization that has a strong future. WORK EXPERIENCE AND ACCOMPLISHMENTS Bell Automotive ProductsUrbandal e, IA Customer Service/Product Tech Support 2004-2007 Order Entry Inbound/Outbound Sal ...
83 hits
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K Grimm Location: Ankeny, IA 50023 ... sentative or office support. I am interested in a position with your firm and have enclosed my resume for your review and consideration. As a team member, I can provide: Efficiency, reliability, and accuracy. Honesty and the ability to look at challenges as opportunities. Knowledge of general office procedures and related computer software. Excellent written and oral communication skills. A passion to learn new skills and enhance current skills. Ability to work independently or as a team player. A knack for establishing good rapport with clients/customer s. Effective communication in todays growing entrepreneurial culture is a critical aspect to the s ...
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M Carson Location: Urbandale, IA 50323 ... munication Skills + Professional Telephone Presence + Over Ten Years in Technical Support Positions + Ten Years Representing Employers to Fortune 500 Clientele + Well-Developed, Effective and Detail-Oriented Listening Skills + Fifteen Years as a Skilled Financial and Advertising Typographer + Exceeding Expectations of Customers, both Internal and External + Positive, Professional, Service-Oriented and Pro-Active Attitude I provided clear and concise communication to customers of all experience and skill levels... Beyond my technical abilities, I earned recognition as an effective communicator who always went the "extra mile" to ensure that our client ...
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