Customer Service Jobs in Des Moines, Iowa

Job Title: Professional Call Center Rep. Company: Location: Des Moines, IA Description: Seeking Professional Call Center Representatives. As a Call Center Rep. the employee would be responsible for taking inbound and also making outbound calls. The employee would be responsible for answering customers general questions as well as account based questions while maintaining a professional company image through phone interaction. This position pays $15.00/hr plus benefits. If you are interested in this position please email me directly at Register to View Thank You

Job Title: Customer Service Representative Company: Nationwide Location: Des Moines, IA Description: Nationwide is currently hiring for Customer Service Representatives The Customer Service Representative learns to service property/casualty insurance business via direct (inbound) telephone contact with existing customers/agents in multiple states across multiple channels. Answers questions and provides explanations regarding service requests and coverage, limits and deductibles. Requests necessary forms, follows-up on trailing documents and takes payments. May make limited outbound calls and complete after call work as required to process customer requests. Typically specializes in one line of business. JOB SUMMARY: Learns to service property/casualty insurance business via direct (inbound) telephone and/or Internet contact with current customer and agents in multiple states. Learns to provide counseling regarding insurance needs and product availability. Typically specializes in one line of business. Note: this is an entry level/trainee role; promotion to the band C level is contingent upon successful completion of required formal and on- the-job training, meeting quality standards, and attainment of state licensing where required. JOB RESPONSIBILITIES: 1. Under direct supervision, handles incoming calls and/or e-mails from existing personal lines customers, agents and/or 3rd party insured according to best practices. May do limited outbound calls and follow-up work as required to process customer requests. 2. Learns to answer questions and provide explanations regarding service requests and coverage, limits and deductibles considering customer needs as well as company guidelines. 3. Requests necessary forms and follow-up on receipt of trailing documents. Follows up for necessary documents and payments in order to process customer requests. 4. Assists and contributes to the team's current goals by meeting individual goals. 5. Obtains and maintains current understanding and proficiency in service techniques and product offerings. 6. Performs other duties as assigned. JOB REQUIREMENTS: · Education: High school degree; some undergraduate studies preferred. Ability to obtain state licenses) where required. · Experience: One year related work experience. Prefer experience in the insurance industry or customer service environment. · Knowledge: Knowledge of general business practices and terminology. Prefer familiarity with insurance or customer service concepts. · Skills/Competencies: Strong verbal and interpersonal skills to communicate technical insurance information to customers. Requires the ability to operate personal computer and related business and insurance software. Apply online at http://nationwide.candidatecare.com Candidates Must apply via our web site.

Job Title: Bilingual Customer Service Representative Company: Location: Des Moines, IA Description: A Premier Employer in Des Moines is looking for Full Time Bilingual Customer Service Representatives to join their team. Full Time hours available are between 9a-8p. Training will be 2 to 3 weeks from 8a-5p. Bilingual Customer Service Representatives will be responsible for taking inbound calls from customers who are going through the foreclosure process. Customers will be calling in to see where they are in the process and if their paperwork has been received. Bilingual Customer Service Representatives must be empathetic to customers? needs due to the nature of the calls. For immediate consideration for these Bilingual Customer Service Representative positions please contact an OfficeTeam Recruiter at Register to View or apply online at www.officeteam.com today! Qualifications: Fluent in Spanish Excellent phone etiquette with advanced customer service skills. Proficiency in Microsoft Office 6 months to 1 year recent experience in customer service and/or telemarketing field. Full application to be completed at www.officeteam.com (to include updated work history to match current resume)

Job Title: Call Center Representative Company: Call Center Rep Location: Des Moines, IA Description: As a Call Center Customer Service Representative the employee would be responsible for answering incoming calls by customers as well as making outbound calls.  The Call Center Representative would handle all customer inquiries while maintaing a professional company image through the phone.  This position pays $15.00/hr with great benefits. If you are interested in the position please email me at Register to View Thank You

Job Title: Customer Service Professional, & Sales Company: Location: Des Moines, IA Description: We are looking for bright and energetic individuals, who want a career in Jewelry Sales. Must be 18 and a high school graduate. Must be able to give the best it the world customer experience, and ready to learn the business. No experience in the jewelry field needed. Please apply in person at the Jordan Creek Mall, Zales The Diamond Store, 101 Jordan Creek Pkwy

Job Title: Associate Customer Service Representative Company: PSI Location: Des Moines, IA Description: PSI (www.policy-studies.com), is a rapidly expanding, nationally recognized provider of outsourcing, technology, and consulting services to health and human services organizations.This position assists customers regarding program inquiries and account resolutions in a call center environment. Responsibilities include: • Answering questions, providing information and education on programs and services; • Responding to requests, and/or taking actions on accounts or applications; • Following standard procedures and scripted dialogue to ensure consistency and accuracy; • Facilitating the conversation by soliciting needed information, clarifying responses, and addressing concerns; • Managing customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills and extensive technical program knowledgeThe ideal candidate will typically possess the following: • High school diploma or equivalent and one (1) year of customer service/call center experience.• Experience operating a personal computer and a TTY machine.• Must be able to communicate effectively and professionally, verbally and in writing, to all segments of the population.• Cultural sensitivity, objectivity, and strong communication skills are essential.PSI provides comprehensive benefits including medical, dental and vision coverage, paid time off, paid holidays, 401(k), and more! Talented individuals with a passion for doing socially useful work are encouraged to apply. If you are interested in this position and meet the qualifications, please send your resume and cover letter, including salary requirements.PSI is an Equal Opportunity Employeredu-HS Diploma or equivalent

Job Title: ***Customer Service Rep*** Company: Location: Des Moines, IA Description: Talagy is seeking experienced customer service reps for long term contract assignment. Requirements: ? minimum education of high school graduate or GED ? minimum of 6 months Customer Service experience, preferably in Call Center. ? must be at least 18 years of age or older ? must be able to pass background investigation ? ability to successfully complete classroom training program Desired characteristics: ? demonstrated sales and/or cross selling experience; knowledge of telephone sales techniques specifically with cross selling ? demonstrated strong oral communication including probing and listening skills ? demonstrated skills and problem solving and decision making ? demonstrated ability to establish rapport with customers while maintaining a commitment to customer satisfaction ? demonstrated skill in multi-tasking; listening, and inputting data, probing, providing solutions, navigating through various screens while applying basic customer satisfaction techniques. Training is held for 2 weeks, Monday through Friday. Once candidates complete training, a new schedule is assigned. They will not be able to keep the same schedule as the training schedule. We are a 24x7 Call Center and we also work holidays. Candidates need to be flexible to work during any of this time frame. Most new hire schedules are mid to late shift schedules with 2 weekdays off. Send Resume and Contact: Tina Thompson at Register to View or email Register to View www.talagy.com

Job Title: Customer Service Associate Company: UPS Location: Des Moines, IA Description: UPS is hiring individuals to work as Customer Counter Associates. This work involves contact with customers who are shipping packages. You will check shipping addresses, perform packaging quality inspections and complete sales transactions. Some computer work is also required, including package tracking, package processing and daily records accounting.This is a physical, sometimes fast-paced position that involves lifting, lowering and sliding packages that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs. Part-time employees usually work four to five hours each weekday (Monday through Friday) and typically do not work on weekends or selected holidays. Shift schedules vary between the hours of 8:00 a.m. and 8:00 p.m.

Job Title: Customer Service Representatives Company: Location: Des Moines, IA Description: A Premier employer in West Des Moines is seeking Customer Service Representatives to join their team. Customer Service Representatives will be responding to routine inquiries and questions from customers regarding banking products and financial services. Additional duties include: researching information and transactions on-line, resolving simple to complex problems and inquires and selling additional products. For immediate consideration for the Customer Service Representative position, please contact an OfficeTeam recruiter at Register to View or apply online at www.officeteam.com today! Job Requirements: 6 Months to 1 Year customer service and sales experience Computer knowledge and typing speed of at least 30wpm Previous call center experience Full application to be completed www.officeteam.com

Job Title: Customer Service Representative Company: Safelite AutoGlass Location: Des Moines, IA Description: Safelite AutoGlass, a member of the Belron US family of retail auto glass companies, is the nation's leading provider of auto glass repair and replacement services. As our company continues to experience growth and development, we are searching for people with the skills and passion for success to help us reach our goal of becoming the natural choice for vehicle glass repair and replacement services in the United States. Take a look - we think you'll like what you see!Safelite AutoGlass is looking for a Customer Service Representative to join our team! This position supports all service functions within a facility, including insurance, cash, commercial, wholesale, and repair. Additionally, the Services Representative performs dispatch, confirmation calls, invoicing, cash management, pricing, and all other miscellaneous service activities that occur at a facility.ResponsibilitiesHandles all incoming customer calls: ETA's, service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations. Performs confirmation calls Performs dispatch calls for all technicians Controls deleted work orders Processes credit memos, re-bills and un-billables Reviews referral work orders from the previous night Provides customer service by responding quickly to technician and customer requests, communications, and complaints name="__PXLBN" type="hidden">name="__PXLBV" type="hidden">Requirements1-3 years of telephone operations or business administration Knowledge of customer service and administrative protocols Ability to adjust and respond to a fast-paced operation Skill in telephone operations and business administration Must be able to use keyboard and mouse If interested in this opportunity, please Apply Now via the link below: https://www9.ultirecruit.com/BEL1001/jobboard/NewCandidateExt.aspx?__JobID=1646 Submit your resume by clicking on the Apply Now button. About Us Safelite AutoGlass®, the nation's leading provider of auto glass repair and replacement services, is a member of the Belron US family of retail auto glass companies. Belron® US, a subsidiary of Belron S.A., is a multi-faceted vehicle glass and claims management service organization based in Columbus, Ohio. The company, which has been in business since 1947, is composed of three major business operations that include vehicle glass fulfillment services, operating under the trade names Auto Glass Specialists®, Cindy Rowe Auto GlassTM, Diamond Triumph GlassTM, Elite Auto GlassTM and Safelite AutoGlass®; windshield manufacturing; and Safelite Solutions® which offers fleet and insurance claims management services. With 7,700 associates and more than 300 locations throughout the United States, we are the leaders in the auto glass industry by delivering world-class service to the businesses, clients and customers we serve. What started as a small auto glass replacement shop in Kansas has grown to become the largest national auto glass company built on quality service, products and people. We have a long history of developing our associates and are looking for people who can grow with us. Bring us your energy, skills and passion for success and we'll give you the tools, environment and support to make it all happen. Join America's auto glass and claims management experts! Our Benefits • Competitive Pay• Medical, Dental & Vision Insurance• Life Insurance• Short & Long-Term Disability• 401k• Paid Holidays• Vacation & Personal Time• Tuition Reimbursement• Direct Deposit• Safelite University Training Learn more about US here and also visit US on the web at www.safelite.com. We care about the safety and well-being of our associates and therefore, we utilize criminal background and MVR checks, as well as drug testing as a condition of employment. Belron US is an EOE/DFWP.