Customer Service Jobs in Davenport, Iowa

Job Title: Customer Service Representative Company: Kelly Services Location: Davenport, IA Description: Customer Service Representative CSR - job is located in Davenport, Iowa.Responsible for taking phone calls from retail customers.  Must have excellent customer service skills.  Experience with data entry a must.  Must be proficient in typing, grammar and spelling.  Call center atmosphere.  Part time hours Monday through Friday 3:15pm to 7:15pm.  Resume required.  Criminal background and drug testing policy. Kelly Services is an Equal Opportunity Employer.

Job Title: Customer Service Representative 1 Davenport IA Company: AT&T Location: Davenport, IA Description: Customer Service Representative - 1, Davenport IA-1003668DescriptionDon't miss this opportunity to join the company recognized byFortunemagazine as theWorld's Most Admired Telecommunications Companyand ranked #2 onDiversityInc'slist of2009 Top50 Companies for Diversity.As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.GENERAL DUTIES:The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areasMay be required to work in one or multiple queues/skill sets over various customer contact channelsResponsible for improving customer retention through programs and service provided to the customerUtilizes mechanized systems to initiate and complete service orders and handle customer requestsContinually maintain working knowledge of all company products, services and promotionsMake recommendations according to customer's needs on features, accessories, upgrades and rate plansUtilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessoriesESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:Administer system functions on all opening, closing, and balancing procedures to according to finance guidelinesMay sell and provision wireless services, products, features, equipment and accessoriesMay be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as requiredPerform over the counter exchanges of customer defective equipmentEnsure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstationPHYSICAL REQUIREMENTS:No physical requirementsQualificationsRequired Qualifications:At least 18 years of age6 months experience operating a computer in Windows based environmentAvailability to work a flexible schedule which includes all hours of call center operationTESTS:Applicants will be expected to pass any assessment associated with the position.TRAINING:Classroom trainingOn-the-job trainingOn-line trainingSPECIAL JOB REQUIREMENTS:Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be requiredOne year customer service work experience preferred. Excellent communication and computer skillsProvisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice.AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/VJob-Customer ServicePrimary Location-IA-DAVENPORTSchedule-Full-timeEmployee Status-Regular

Job Title: Call Center/Customer Service Rep. Company: volt Location: Davenport, IA Description:   Are you a people person? We are looking for enthusiastic people interested in call center/customer service positions. These positions are temp to hire, and pay 8.50-9.00/hr, with bonuses and benefits available, and we pay weekly. Don't hesitate, contact us today!!!   You must have customer service experience, be able to type 20 wpm, have a high school diploma/GED, and be able to pass a pre-employment drug test and background check.

Job Title: Customer Service Representative Company: AT&T Location: Davenport, IA Description:                                                                     Outstanding Achievement Unites With Unique Outlook. AT&T is redefining the communications industry. New solutions. Innovative thinking. Jump into the forefront of technology.                                                                                                            Now Hiring                                                                                        Customer Service Representatives                                                                                                                  at our                                                                                                 Davenport Call Center. Our Representatives consistently provide excellent customer service, assisting customers with routine requests, questions and concerns and resolving customer issues. Requirements: One year of related experience is preferred and excellent communication skills are required. Strong computer proficiency, along with some technical skills and the ability to work a flexible schedule are also necessary.                                                                                        Diversity is the AT&T way of standing apart. Equal Opportunity Employer. © 2009 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

Job Title: AT&T Customer Service Representative - Davenport, IA Company: AT&T Location: Davenport, IA Description:   Join us as a   CUSTOMER SERVICE REPRESENTATIVE!   Davenport, IA     Our representatives consistently provide excellent customer service, assisting customers with routine requests, questions and concerns, and resolving customer issues.     Requirements: ?  At least 18 years of age ?  6 months experience operating a computer in Windows based environment ?  Availability to work a flexible schedule which includes all hours of call center operation     We offer:  ?  Regular opportunities for pay increases             ?  Good work hours                           ?  Special employee products and service rate plans      ?  Extensive paid training             ?  Medical/Dental/Vision benefits     Apply online at  http://links4att.jobs/26PI  today!

Job Title: Customer Service Rep Company: Midland Scientific Location: Davenport, IA Description: Customer Service Midland Scientific is seeking an experienced CSR whose main job responsibility will be having direct phone contact with clients. We require someone with great communication skills & computer exp. This position's other job responsibilities include entering customer orders & assisting customers with problems or issues. This is a FT position that includes health ins. and 401k. Send resume to Midland Scientific, 4616 Kimmel Dr., Davenport, IA 52802

Job Title: Customer Service Representative - 1, Davenport IA - Job #: 1003668 Company: AT&T Location: Davenport, IA Description: Location: IA-DAVENPORTSchedule: Full-timeDon't miss this opportunity to join the company recognized by Fortune magazine as theWorld's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity.  As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.GENERAL DUTIES:The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areasMay be required to work in one or multiple queues/skill sets over various customer contact channelsResponsible for improving customer retention through programs and service provided to the customerUtilizes mechanized systems to initiate and complete service orders and handle customer requestsContinually maintain working knowledge of all company products, services and promotionsMake recommendations according to customer's needs on features, accessories, upgrades and rate plansUtilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:Administer system functions on all opening, closing, and balancing procedures to according to finance guidelinesMay sell and provision wireless services, products, features, equipment and accessoriesMay be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as requiredPerform over the counter exchanges of customer defective equipmentEnsure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstationPHYSICAL REQUIREMENTS: No physical requirements

Job Title: Rental Sales Agent - Customer Service - Moline Airport Company: National Car Rental and Alamo Rent A Car Location: Moline, IL Description: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National and Alamo has an exciting opportunity for a Rental Sales Agent.  The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.  Responsibilities: Use company approved sales and service techniques when determining customer needsOffer optional products to meet customer wants and needs.Prepare all rental and return documents accurately and completely.Qualify each customer using our company rental requirement guidelines.Provide customers assistance with directions, maps, local area information, appropriate service information, etc.Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.Ensure that the return date and time on the rental agreement is accurate.Review all charges at the time of vehicle return.Prepare the Rental Agreement Folder with all required information.Answer the phones to assist customers in a friendly, helpful and prompt manner.Assist customers by effectively resolving all customer service issues.Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Qualifications: Must be at least 18 years old High School Diploma or G.E.D. required, some college preferred Must have a minimum of 1 year of recent sales experience (within the last 3 years) Must have a valid Driver's License with no more than 2 moving violations or at-fault accidents on driving record in the past 3 years Must have no alcohol related driving convictions on driving record in the past 5 years Must be authorized to work in the U.S. and not require sponsorship now or in the futureMust be available weekends and holidaysMust be available to work the following shift:  Saturday-Wednesday 3pm-12am.

Job Title: Customer Service Representative Lead - Moline, IL-319316 Company: UnitedHealth Group Location: Moline, IL Description: Job Category:Customer ServiceReference Code:319316Position Type:Full-time, Regular UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans? Customer Service Representative Lead - Moline, IL-319316UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.DescriptionUnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. When you work with UnitedHealthcare, what you do matters. It's that simple...and it's that challenging. In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Primary Responsibilities: Provide expertise and customer service support to members, customers, and/or providers Direct phone-based customer interaction to answer and resolve a wide variety of inquiries Ability to take up to 100 inbound calls per day Monitors delegated customer service issues to ensure timely and accurate resolution Applies appropriate communication techniques when responding to customers, particularly in stressful situations Informs and educates new customers regarding billing/invoicing set up and billing/payment procedures Places outgoing phone calls to complete follow-up on customer service requests as necessary Respond to customer service inquiries in writing as necessary Processes member terminations (i.e. phone dis-enrollment) Maintain timely, accurate documentation for all appropriate transactions Consistently meets established productivity, schedule adherence, and quality standards Proactively seeks to further develop billing and accounts receivable competencies Ensure quality customer service for internal and external customers Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.Qualifications Qualifications: 6 months of customer service experience analyzing and solving customer problems Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications Spanish bilingual is preferred An education level of at least a high school diploma or GED OR 10 years of equivalent working experience Billing experience is preferred Authorization to work in the United States Available to work 40 hours per week anytime within the operating hours of the site Prior stable work experience Ability to navigate a computer while on the phone Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product Ability to remain focused and productive each day though tasks may be repetitive Physical Requirements and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to representatives talking, computers, printers, and floor activity Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Title: Customer Service Rep I Galesburg, IL Container Division Company: Smurfit-Stone Container Corporation Location: Galesburg, IL Description: Applicant Home Job Description Job Title: Customer Service Rep I   Galesburg, IL Container Division Job ID: 113253 Location: IL - Galesburg Full/Part Time: Full-Time Regular/Temporary: Regular Job Summary Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered.  Maintains an ongoing relationship with selected customers and sales staff.  Incumbents utilize knowledge of products and product availability to provide a communications link to the customer.  Applies basic skills and procedures for the position within assigned functional area.  Duties and tasks are standardized.  Resolves routine questions and problems.  Works under direct supervision and follows standard procedures to accomplish assigned tasks. Responsibility ·   Provides pricing, availability, and schedule information within established guidelines. ·   Serves as communication link between customers and sales staff to assure responsiveness. ·   Tracks order activity and alerts appropriate staff of any potential delivery problems. ·   Attains pricing for any services and materials required for the manufacturing of customers item that must be manufactured at a different facility. ·   Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact. ·   Checks and approves credit within established limitations and confirms orders. ·   Obtains resolution of routine customer complaints and issues. ·   Tracks warehouse inventories and replenishments. ·   Suggests alternative products or services to meet customer needs. Vision Smurfit-Stone will be recognized as North America's premier packaging company working as ONE team to deliver exceptional value to our customers, employees, shareholders, and the communities in which we do business. Values We will achieve our vision by creating and living a culture that embraces our core values:  Quality, Safety, Customer Satisfaction, Value Creation, Ethical Behavior, Productivity, Environmental Responsibility. Equal Employment Opportunity It is the policy of Smurfit-Stone to provide equal opportunity for all qualified persons and not to discriminate against any employee or applicant for employment because of race, religion, color, sex, sexual orientation, age, national origin, handicap, disability, or because he or she is a disabled veteran or a Vietnam Era Veteran. http://gwbpn10.smurfit.com/psc/psxpus/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBLhttp://wrapguy.careercast.com/textjobs/jobs/smurfit_wkdiversity/f7adbeaa0364216d4f02a962d8745d39.html