Customer Service Jobs in Cedar Falls, Iowa

Job Title: Call Center Manager Company: Ross marketing Location: Cedar Falls, IA Description: Telemarketing Call Center Manager Cedar Falls, Iowa Facility This position is responsible for managing the operations of a telemarketing call center. The main priority is to positively impact performance while ensuring that all client and company performance standards and guidelines are maintained. Quality, production hours and professionally run operations are the major focus, while working closely with supervisory and corporate staff. Extensive telemarketing experience in a supervisory or management position, with proven team building experience is required. Excelletn written and verbal communication skills, as well as motivational and organizational skills are a must. Join a Winning Team! Send resume to our Corporate office, along with salary requirements. Ross marketing International, LLC Attn: Shannon 1395 Stamy Road Hiawatha, IA 52233 Background checks are conducted on all applicants.

Job Title: Customer Service Representative Company: AFFINA Location: Waterloo, IA Description: Customer Service Representatives respond to incoming contacts from our clients' customers. OUR Business continues to grow!! Apply today! Immediate openings for CSR's and Bilingual CSR's. If you have the personality, the data-entry and PC skills, and the drive. We have the ideal opportunity to put those qualities to good use in a rewarding career. We're AFFINA, and we can do more for your future than you ever thought possible! As a Customer Service Representative on our team, you'll handle inbounds calls to assist customers in one or more of the following industries: Consumer Products, Consumer Electronics, Government or Telecommunication. Depending on the area you're supporting, you'll help customers with product registrations, placing orders, selling products and saving sales - or simply offer basic customer service. AFFINA will provide all the training you'll need. We also have openings for individuals who are fluent in both Spanish and English languages!! AFFINA offers a business casual work environment where you can wear BLUE JEANs any day of the week! Full-time and Part-time openings as well as temp to hire. For consideration qualified candidates must have: HS Diploma or equivalent customer service skills data entry and basic PC skills effective communication skills problem solving skills Internet navigation experience AFFINA offers a comprehensive total compensation package which includes: $8.50 to $9.25 per hour starting wage depending on program $10.50 to $11.25 per hour for Bilingual representatives Premium when scheduled to work Saturday 2 performance reviews in first year with merit increases Medical and Dental Insurance Benefits at competitive rates 401k plan with company match Paid Holidays PTO program for Vacation and personal days - over 8 days of paid time off, jumps to 15 days after 1 year of service. Tuition reimbursement for Business related courses. Visit our website at www.affinacareers.com to complete our online application! Applicants can also apply in person at 131 Tower Park Drive 3rd Floor (next to the Tower) between 8am and 4:30 pm M-F. AFFINA is an EOE M/F/D/V and a Drug Free Work Environment.

Job Title: Customer Service Representative Company: Unspecified Location: Waverly, IA Description: We need people with a common purpose and an uncommon commitment to help build the new CUNA Mutual – a dynamic and growing company with a culture of performance, high standards, and defined values. Our company’s history is founded on an unparalleled commitment to the markets we serve. Today, our people are engaged, rewarded for performance, and making a difference for our customers and our community. And our future is based on our people – people driven to deliver value through innovation, involvement, and hard work. Common PurposeUncommon CommitmentThink CUNA Mutual We are seeking motivated individuals to work in the fast-paced Waverly, IA office as Full-Time Service Representatives. This position will represent CUNA Mutual to our members using excellent customer service skills and product expertise. Qualified individuals will handle a large volume of calls educating individuals and providing assistance with questions, problems or changes to their policies/certificates, as well as, identify and generate leads to sales representatives in a timely, clear and customer focused manner. Position Requirements: Effective oral and written communication skills with advanced customer service telephone skills Basic understanding of PC applications, comfort with multiple software systems and keyboarding skills Flexibility, ability to handle change and a spirit of cooperation Analytical and problem solving skills with the ability to resolve conflict Previous call center experience is preferred Spanish/English bilingual individuals as well as applicants with Life & Health licenses and/or FINRA Series 6 or 7 registrations will be highly considered. In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded. To apply, create a career notification agent, and learn more about how CUNA Mutual delivers relevant products – via our Insurance, Services, and Asset Management businesses – to customers around the globe, visit our website at: www.cunamutual.jobs EOE

Job Title: Customer Service Manager Company: Schwans Home Service, Inc Location: Hampton, IA Description: MANAGEMENT Schwan's Home Service, Inc. Employment Open House When: Thursday, March 18, 2010 from 11:00 a.m. - 7:00 p.m. Where: AmericInn of Hampton 702 Central Ave. W. (Hwy 3) Hampton, IA 50441 Reserve your Seat by Calling Register to View . Seeking: Customer Service Manager - Route Sales * Earn $32,000 - $38,000 a year base wages plus commission * Pre-established and Growing Customer Base * Comprehensive Benefit Options * Sales and Management Training * Paid Vacation * Retirement Savings Program * Employee Discount on Company Products * Tuition Reimbursement to Qualified Candidates. Schwan's Home Service is an equal opportunity employer.

Job Title: Customer Service Representative - Cedar Rapids Company: U.S. Cellular Location: Marion, IA Description: Responsible for handling a large volume of inbound phone calls regarding cellular service and strives to provide one-call resolution" for problems and irregularities identified by customers. Provides feedback to the company as to ways to improve efficiency and customer service.Responsibilities: Responds to inbound customer calls in a professional manner, addressing customer issues, assuring that market quality standards are met. Researches and resolves a wide variety of customer questions/issues. Handles multiple tasks (i.e. talking with customers while accessing information and/or input in computer). Adapts to the needs of individual caller (i.e. dissatisfied, first-time users, etc). Offers alternatives and options to satisfy customer concerns. Recognizes opportunities to offer enhanced services (i.e. accessories or calling features). Provides customers timely and accurate information reflecting a positive and customer oriented image of the organization. Maintains a courteous and pleasant demeanor while speaking with external and internal customers. Achieves individual performance goals targeted by the organization. Processes customer requests and where applicable, processes credits/adjustments to customer accounts. Enters comments on customer contacts and follow-up dates where required. Assists in other tasks as needed or assigned. Qualifications: High school diploma or state equivalency certification required; college degree preferred. Minimum of two years customer service experience. Cellular experience preferred. Experience with Windows-based PCs, including general office software knowledge required. Ability to remain flexible and adaptable in a fast-paced environment required. Effective organizational and interpersonal skills required. Excellent verbal and written communication skills required. Available to work Full-Time. Afternoons, Evenings,and Weekends. Available for 6 weeks of training, Monday-Friday, 9:00am-6:00pm.

Job Title: Customer Service Representative Company: Location: Cedar Rapids, IA Description: Representatives will answer incoming phone calls and email correspondence from customers that have shipping or billing related questions or need general company information. Customer Service will also answer incoming phone calls and emails from customers with product questions or that need to place an order. The ideal candidate will be upbeat with excellent written and oral communication skills, ability to work in a fast paced environment, and have exceptional attention to detail. Previous customer service phone experience is preferred. Candidates will need to work well in a team environment. Customer-related email correspondence experience is a plus. Microsoft Windows and basic computer and Internet knowledge is required.

Job Title: Commercial Lines Customer Service Representative Company: MRINetwork Location: Cedar Rapids, IA Description: Our client is a well known insurance company in Cedar Rapids and they are searching for a Commercial Lines Customer Service Representative who can join their busy team.  This person will support existing customers and their sales staff by preparing insurance documentation, preparing client letters, finalizing contract details, and research customer inquiries. This person is a key member of the team not only helping to complete insurance documentation but by forging long term relationships with their customers.  As a result our client is searching for a professional, caring individual who can provide thorough and consistent follow up to their clientsA successful candidate must have:Must have a minimum of 4 years working with Commercial Insurance providing strong customer serviceMust have Commercial Lines licenseStrong computer skills especially with Word and Excel Proven history of multi-tasking, detail orientation and strong customer follow throughThis person will work in a fun filled team environment and be rewarded for their hard work!  If you are looking for a company who really cares about their staff and their customers APPLY NOW!

Job Title: Customer Service reps. needed. Company: Location: Cedar Rapids, ia Description: Our company seeking for part-time sales/customer services representation. Set yourself up for success and work from your home office, part-time or full-time. We offer a contract, focused support and the attitude to enable you to build a secure future. Please contact me by email: Register to View Salary/Wage: $1,500-$2,500/month Education: Any level Status: Full-time, Part-time, Temp/Contract Shift: Days and Nights • Location: Cedar Rapids, Des Moines, Dubuque, Iowa City, Quad Cities, Sioux City • Post ID: 3123780

Job Title: Customer Service Representative Wanted for Telephone Surveys Company: Location: Cedar Rapids, ia Description: Our company is hiring additional Customer Service Representatives (CSRs) to complete surveys for a national client. You will be calling small retail locations over the phone, asking several brief questions and recording the responses in our software program. Shifts are available from 6am EST to 9pm PST Sunday through Saturday and we would prefer that you are available at least 20 hours per week. This is a very simple survey taking position and is ideal for anyone that can commit to working and wants to earn an extra income. The ideal candidates will have a professional and polite manner over the phone, a phone line with unlimited long distance, a computer with Internet access running Microsoft Explorer and the ability to talk with contacts and properly record responses. You are paid every week based upon the number of completed surveys and can expect to earn between $8.00 and $12.00 per hour based upon performance. Please send your resume and hours of availability via email to Register to View Salary/Wage: Varies - See Description Education: NA Status: Full-time, Part-time Shift: Days, Nights and Weekends • Location: Cedar Rapids, Des Moines, Quad Cities • Post ID: 3019544

Job Title: Part Time Rental Sales Agent - Customer Service Company: National Car Rental and Alamo Rent A Car Location: Cedar Rapids, IA Description: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National and Alamo has an exciting opportunity for a Rental Sales Agent.  The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.  Responsibilities: Use company approved sales and service techniques when determining customer needsOffer optional products to meet customer wants and needs.Prepare all rental and return documents accurately and completely.Qualify each customer using our company rental requirement guidelines.Provide customers assistance with directions, maps, local area information, appropriate service information, etc.Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.Ensure that the return date and time on the rental agreement is accurate.Review all charges at the time of vehicle return.Prepare the Rental Agreement Folder with all required information.Answer the phones to assist customers in a friendly, helpful and prompt manner.Assist customers by effectively resolving all customer service issues.Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Qualifications: Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 2 years of commission or incentive based sales experienceMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)Must be authorized to work in the U.S. and not require sponsorship now or in the future.Must be able to work the following shift/schedule: Saturday and Sunday 8am-6pm and Tuesday/Friday 12pm-6pm