Customer Service Jobs in Burlington, Iowa

Job Title: Customer Service Rep I Galesburg, IL Container Division Company: Smurfit-Stone Container Corporation Location: Galesburg, IL Description: Applicant Home Job Description Job Title: Customer Service Rep I   Galesburg, IL Container Division Job ID: 113253 Location: IL - Galesburg Full/Part Time: Full-Time Regular/Temporary: Regular Job Summary Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered.  Maintains an ongoing relationship with selected customers and sales staff.  Incumbents utilize knowledge of products and product availability to provide a communications link to the customer.  Applies basic skills and procedures for the position within assigned functional area.  Duties and tasks are standardized.  Resolves routine questions and problems.  Works under direct supervision and follows standard procedures to accomplish assigned tasks. Responsibility ·   Provides pricing, availability, and schedule information within established guidelines. ·   Serves as communication link between customers and sales staff to assure responsiveness. ·   Tracks order activity and alerts appropriate staff of any potential delivery problems. ·   Attains pricing for any services and materials required for the manufacturing of customers item that must be manufactured at a different facility. ·   Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact. ·   Checks and approves credit within established limitations and confirms orders. ·   Obtains resolution of routine customer complaints and issues. ·   Tracks warehouse inventories and replenishments. ·   Suggests alternative products or services to meet customer needs. Vision Smurfit-Stone will be recognized as North America's premier packaging company working as ONE team to deliver exceptional value to our customers, employees, shareholders, and the communities in which we do business. Values We will achieve our vision by creating and living a culture that embraces our core values:  Quality, Safety, Customer Satisfaction, Value Creation, Ethical Behavior, Productivity, Environmental Responsibility. Equal Employment Opportunity It is the policy of Smurfit-Stone to provide equal opportunity for all qualified persons and not to discriminate against any employee or applicant for employment because of race, religion, color, sex, sexual orientation, age, national origin, handicap, disability, or because he or she is a disabled veteran or a Vietnam Era Veteran. http://gwbpn10.smurfit.com/psc/psxpus/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBLhttp://wrapguy.careercast.com/textjobs/jobs/smurfit_wkdiversity/f7adbeaa0364216d4f02a962d8745d39.html

Job Title: CUSTOMER SERVICE MANAGER Company: COUNTY MARKET Location: Galesburg, IL Description: COUNTY MARKETCustomer Service ManagerResponsibilities include overseeing all front-end operations including cashier supervision, customer relations, front-end policies and procedures, and labor. Candidates must have excellent customer services skills, prior retail experience, good communication skills, detailed-oriented, and self-motivated. We offer a competitive compensation package. Qualified candidates should contact:Rob Ravel - Store Director1120 N. 6th Street, Monmouth, IL or apply on-line atwww.freshtraditions.com EOE

Job Title: Customer Service Representative - 1, Davenport IA Company: AT&T Location: Davenport, IA Description: Time to broaden your view of communications careers. Welcome to AT&T. Deeper product base. Broader career options. Together at last. Experience it for yourself. Customer Service Representative - 1, Davenport IA Description Don't miss this opportunity to join the company recognized by Fortune magazine as theWorld's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company! Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES: The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required Perform over the counter exchanges of customer defective equipment Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation PHYSICAL REQUIREMENTS: No physical requirements Qualifications Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TESTS: Applicants will be expected to pass any assessment associated with the position. TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice. AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job Title: Customer Service Representative - 1, Davenport IA - Job #: 1003668 Company: AT&T Location: Davenport, IA Description: Location: IA-DAVENPORTSchedule: Full-timeDon't miss this opportunity to join the company recognized by Fortune magazine as theWorld's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity.  As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.GENERAL DUTIES:The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areasMay be required to work in one or multiple queues/skill sets over various customer contact channelsResponsible for improving customer retention through programs and service provided to the customerUtilizes mechanized systems to initiate and complete service orders and handle customer requestsContinually maintain working knowledge of all company products, services and promotionsMake recommendations according to customer's needs on features, accessories, upgrades and rate plansUtilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:Administer system functions on all opening, closing, and balancing procedures to according to finance guidelinesMay sell and provision wireless services, products, features, equipment and accessoriesMay be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as requiredPerform over the counter exchanges of customer defective equipmentEnsure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstationPHYSICAL REQUIREMENTS: No physical requirements

Job Title: Customer Service Representative Company: Kelly Services Location: Davenport, IA Description: Customer Service Representative CSR - job is located in Davenport, Iowa.Responsible for taking phone calls from retail customers.  Must have excellent customer service skills.  Experience with data entry a must.  Must be proficient in typing, grammar and spelling.  Call center atmosphere.  Part time hours Monday through Friday 3:15pm to 7:15pm.  Resume required.  Criminal background and drug testing policy. Kelly Services is an Equal Opportunity Employer.

Job Title: Customer Service Representative Company: AT&T Location: Davenport, IA Description:                                                                     Outstanding Achievement Unites With Unique Outlook. AT&T is redefining the communications industry. New solutions. Innovative thinking. Jump into the forefront of technology.                                                                                                            Now Hiring                                                                                        Customer Service Representatives                                                                                                                  at our                                                                                                 Davenport Call Center. Our Representatives consistently provide excellent customer service, assisting customers with routine requests, questions and concerns and resolving customer issues. Requirements: One year of related experience is preferred and excellent communication skills are required. Strong computer proficiency, along with some technical skills and the ability to work a flexible schedule are also necessary.                                                                                        Diversity is the AT&T way of standing apart. Equal Opportunity Employer. © 2009 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

Job Title: Call Center/Customer Service Rep. Company: volt Location: Davenport, IA Description:   Are you a people person? We are looking for enthusiastic people interested in call center/customer service positions. These positions are temp to hire, and pay 8.50-9.00/hr, with bonuses and benefits available, and we pay weekly. Don't hesitate, contact us today!!!   You must have customer service experience, be able to type 20 wpm, have a high school diploma/GED, and be able to pass a pre-employment drug test and background check.

Job Title: AT&T Customer Service Representative - Davenport, IA Company: AT&T Location: Davenport, IA Description:   Join us as a   CUSTOMER SERVICE REPRESENTATIVE!   Davenport, IA     Our representatives consistently provide excellent customer service, assisting customers with routine requests, questions and concerns, and resolving customer issues.     Requirements: ?  At least 18 years of age ?  6 months experience operating a computer in Windows based environment ?  Availability to work a flexible schedule which includes all hours of call center operation     We offer:  ?  Regular opportunities for pay increases             ?  Good work hours                           ?  Special employee products and service rate plans      ?  Extensive paid training             ?  Medical/Dental/Vision benefits     Apply online at  http://links4att.jobs/26PI  today!

Job Title: Customer Service Rep Company: Midland Scientific Location: Davenport, IA Description: Customer Service Midland Scientific is seeking an experienced CSR whose main job responsibility will be having direct phone contact with clients. We require someone with great communication skills & computer exp. This position's other job responsibilities include entering customer orders & assisting customers with problems or issues. This is a FT position that includes health ins. and 401k. Send resume to Midland Scientific, 4616 Kimmel Dr., Davenport, IA 52802

Job Title: Customer Service Representative 1 Davenport IA Company: AT&T Location: Davenport, IA Description: Customer Service Representative - 1, Davenport IA-1003668DescriptionDon't miss this opportunity to join the company recognized byFortunemagazine as theWorld's Most Admired Telecommunications Companyand ranked #2 onDiversityInc'slist of2009 Top50 Companies for Diversity.As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.GENERAL DUTIES:The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areasMay be required to work in one or multiple queues/skill sets over various customer contact channelsResponsible for improving customer retention through programs and service provided to the customerUtilizes mechanized systems to initiate and complete service orders and handle customer requestsContinually maintain working knowledge of all company products, services and promotionsMake recommendations according to customer's needs on features, accessories, upgrades and rate plansUtilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessoriesESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:Administer system functions on all opening, closing, and balancing procedures to according to finance guidelinesMay sell and provision wireless services, products, features, equipment and accessoriesMay be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as requiredPerform over the counter exchanges of customer defective equipmentEnsure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstationPHYSICAL REQUIREMENTS:No physical requirementsQualificationsRequired Qualifications:At least 18 years of age6 months experience operating a computer in Windows based environmentAvailability to work a flexible schedule which includes all hours of call center operationTESTS:Applicants will be expected to pass any assessment associated with the position.TRAINING:Classroom trainingOn-the-job trainingOn-line trainingSPECIAL JOB REQUIREMENTS:Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be requiredOne year customer service work experience preferred. Excellent communication and computer skillsProvisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice.AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/VJob-Customer ServicePrimary Location-IA-DAVENPORTSchedule-Full-timeEmployee Status-Regular