Customer Service Jobs in Lawrenceburg, Indiana

Job Title: Customer Service Manager Company: The VanDerbeck Group Location: Petersburg, KY Description: Answers in Genesiswww.answersingenesis.org Customer Service ManagerSummary and Scope:Oversees customer service associates in all aspects of their responsibilities and assists them as needed to create a positive customer experience. Handles daily customer service inquires and complaints that are outside the scope for associates. Maintains adequate coverage in the department reassigning responsibilities as work flows dictates. Motivates the CSR team to meet monthly sales objectives.Oversees group reservation in all aspects of their responsibilities and assists them to help make the group’s visit a positive one. Monitors calls to observe employee’s demeanor, technical accuracy, and conformity to company policies. ObjectivesHire, train and coach CSR team to meet monthly sales and service objectives.Work with other depts (marketing, product development and IT) to create sales promotions and incentives, design new ideas for selling products, using technology to better meet dept goals.Oversee Group Reservation Team ensuring customer satisfaction goals are met or exceeded.Provide Customer Service and Group Reservation relief as needed.Duties and Responsibilities:Manages the day-to-day operations including staffing and coverage. Develops customer service policies and procedures to ensure consistent customer service satisfaction. Motivates customer service associates for “suggestive” selling. Outlines customer service specials, both monthly and special promotions. Coordinates with marketing and product development to ensure customer service has the most up-to-date product information. Reviews all sales sheets, including Answers Magazine, for accuracy and information prior to printing. Keeps customer service updated on all correspondence that offers products—ministry wide. Trains all new customer service associates. Designs new ideas for suggestive selling. Organizes and updates notebooks for customer service associates with suggestive selling ideas. Works with IT on reporting options that will aid customer service in pinpointing customer interests. Provides customer service and group reservations relief as needed. ObjectivesHire, train and coach CSR team to meet monthly sales and service objectives.Work with other depts (marketing, product development and IT) to create sales promotions and incentives, design new ideas for selling products, using technology to better meet dept goals.Oversee Group Reservation Team ensuring customer satisfaction goals are met or exceeded.Provide Customer Service and Group Reservation relief as needed.Education and Experience Requirements:Two or more years of successful sales experience required, telephone sales experience preferred.Two or more years of supervisory experience required, preferably in sales or similar customer service environment.Qualifications:Must be knowledgeable and proficient with computer systems and software including Word and Excel. Professional telephone presence a must In-depth understanding of database functionality.Knowledge of Answers in Genesis products and procedures a plus. Understanding of point of sale software functionality a plus.Qualified candidates forward the following information to Register to View .  No phone calls please.Cover letter and resumeSalvation TestimonyCreation Belief StatementConfirmation of your agreement with AiG Statement of Faith (found at www.answersingenesis.org )

Job Title: Customer Service Representative Company: Tri State Oral and Maxillofaci Location: Hebron, KY Description: High end, professional, Oral and Maxillofacial Surgical Office looking for an energetic customer service representative. Employees must be able to multitask, answer phones, schedule appointments, and manage office responsibilities, all while maintaining a professional demeanor. Seeking someone who enjoys interaction with people. Must have basic computer skills - utilizing Microsoft Word, Windows, and database/scheduling program. We are always willing to train the right employee, experience however is preferred. Website - http://www.tristateoms.com

Job Title: Sales/Customer Service Representative Company: Staples Location: Florence, KY Description: -Receive inbound phone calls from customers to process orders and provide product/pricing information and local store information.-As part of a sales culture, associates suggestively sell products and services through cross-sells and up sells.-Upon completion of additional training, associates will resolve in-depth customer service and delivery related issues.Starting pay ranges from $10.36-$12.12 per hour based on prior call center experienceFull-Time Schedule: 10:30-7pmGreat extras:We offer a comprehensive benefits package including medical, dental, life insurance, 401(k), Employee Stock Purchase Plan, vacation days, personal time, associate discounts, Scholarship program and more!No weekends!No desk sharing!Associate-focused Environment!

Job Title: Customer Service / Call Center Manager Company: Signature Hardware Location: Erlanger, KY Description: Status: Full-time LOCATION: Erlanger, KY Full-time, Salaried, Management position overseeing our Customer Service group. The CSR group consists of 16 hourly Customer Service staff members selling decorative plumbing, lighting, and hardware products in a call center environment. Responsibilities include oversight of staff and the smooth operation of the Customer Service department. **Only candidates with previous experience in Call Center / Customer Service Management need apply.** ESSENTIAL DUTIES: • Coach CSR’s with problem resolution and job performance. • Further develop training program and CSR manual for the Customer Services Group. • Create and devise guidelines that allow the CSR group to resolve issues at first customer contact. • Provide strong leadership to the group promoting professionalism and efficiency. • Conduct Supervisor & staff meetings as appropriate. • Create effective performance evaluations for staff members. • Interface with team members daily. • Apprise Senior Management of issues, as necessary. • Pro-actively seek personal professional development through the use of articles, books, and classes. • Exhibit professionalism, confidentiality, commitment and respect within the organization. • Interview, hire and terminate employees as needed. • Perform other duties as requested by Senior Management. Hours: Monday – Friday 08:30 am – 5:00 pm, and as needed to ensure the smooth operation of the Customer Service Department Pay rate and Benefits: • Position is Full Time and pay will be commensurate with experience. • Quarterly profit sharing bonus (Eligible after 3 months of employment.) • Employer/employee funded 401-K retirement plan after 1 year of employment. • 13 Paid Time Off days per year plus 7 paid holidays. • Employer sponsored Anthem major medical and Met-Life dental plan (Employer pays 80%). (Available after 60 days of employment.) • Long Term disability and Life Insurance Coverage at 2x annual salary. (Employer pays 100%) (Available after 60 days of employment.) • Direct Deposit. TO APPLY, INCLUDE THE FOLLOWING: • Résumé, including salary history, and cover letter outlining relevant experience. Requirements should be sent to Register to View Calls regarding this position will not be accepted. • Minimum 5 - 10 years of Customer Service / Call Center management experience required. • Proven ability to effectively coach, mentor and develop team members. • Ability to effectively manage multiple direct reports, projects simultaneously. • Ability to work independently and be self-directed. • Excellent verbal and written communication skills. • Strong computer proficiencies to include Microsoft Word, Excel and Outlook.

Job Title: 2 Transcription Customer Service Representatives Needed Company: Officeteam Location: Edgewood, KY Description: A large Northern Kentucky healthcare organization is seeking 2 transcription coordinators for a weekend 3 month project. Responsibilities include answering phones, researching transcription/dictation files, and assigning files to transcriptionist. Office Hours are Saturday and Sunday 6 hour shifts between the hours of 7am-8pm.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.1+ year medical office experience, familiarity with EPIC or transcription software a plus.OfficeTeam is the world's leader in specialized administrative staffing, offering job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. We are faster at finding our administrative professionals great job opportunities because our staffing managers connect with nearly 90,000 hiring managers in North America every single week. Additionally, our relationships with top companies in more than 300 locations worldwide ensure you enjoy competitive training, benefits and compensation packages. Don't just take our word for it. In 2008 FORTUNE® magazine again ranked us #1 in our industry on the list of "America's Most Admired Companies" (FORTUNE, March 17, 2008). Nine out of 10 of our clients and candidates would recommend our service to a colleague. Apply now or contact your local OfficeTeam branch at Register to View or visit officeteam.com to find out more about this job and other job opportunities. OfficeTeam is an Equal Opportunity Employer.

Job Title: Client Services Manager- SLED Company: Cisco Systems Location: Cincinnati, OH Description: .

Job Title: CINCINNATI, OH - CLIENT SERVICES MANAGER - WATER Company: AECOM Location: Cincinnati, OH Description: Working at AECOM makes you a member of a global team and an award-winning company. You are supported through a network of connections within your role, your discipline and the regions in which you operate. With 41,000 people in more than 100 countries, AECOM is a leader in all of the key markets that it serves. Our highly capable team provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that enhance and sustain the world’s built, natural and social environments.At AECOM, we are addressing the world's need for clean water. Our water specialists work together worldwide to find innovative and holistic solutions to the water shortage issue. Communities around the globe are challenged to find effective ways to provide dependable water supplies, and to restore the water we use to continue sustaining the natural environment.Our Water Business Line in Cincinnati is seeking a dynamic, aggressive professional to serve as a Client Services Manager providing our clients with superior engineering consulting services.   The Client Services Manager serves as the primary company liaison between our clients, our project teams, and our technical staff in order to develop, implement and monitor processes that drive 100% client satisfaction. This is a rare opportunity with an existing technically advanced group, with a strong backlog and an excellent client base. The successful candidate is an articulate and proactive communicator, experienced in professional engineering services in support of civil and environmental projects, understands the business of consulting engineering and appreciates the importance of complete client satisfaction.  The Client Services Manager will develop a detailed understanding of each client's future direction and consulting engineering requirements.  Qualifications require a proven track record of success working with multiple municipal clients. Position is ideal for a strategic thinker and tactical doer.In addition, the successful candidate will be responsible for designing and implementing business development strategies and successfully leading project teams to win large projects in the Cincinnati market.  Also may be required to assist in other markets throughout Ohio.Must have a proven track record of developing relationships with clients and also leading successful project pursuits. Must have successful current client relationships in relevant market and be capable of continuing to grow business opportunities.  Must demonstrate the ability to attract and retain clients in the area, build backlog, and lead marketing pursuits.Requirements include a BS in Engineering (advanced degrees a plus) and an Ohio Professional Engineering license.  To qualify you will need to have at least ten years of industry experience with municipal and commercial environmental engineering with an emphasis in Water/Wastewater infrastructure projects.   AECOM employees around the world enjoy a wide range of benefits and competitive compensation package.  AECOM is much more than just a place to work.  It's a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide.  It's a place that values the diversity of our areas of practice and our people.  It's what makes AECOM a great place to work and grow.  Come grow with us!  For more information on AECOM, please visit our website at www.aecom.com AECOM is an Equal Opportunity Employer.

Job Title: BILINGUAL CALL CENTER REPRESENTATIVE Company: Adecco Location: Cincinnati, OH Description: Experienced Call Center Representatives Needed ASAPA large, reputable company in Cincinnati, Ohio is in need of superstar call center representatives. You must be capable of handling over 80 inbound calls per day, have a very pleasant phone personality/empathy dealing with customers and be very reliable.*Must have min of 1 year consecutive call center experience. *Directly impact customer retention.*Temp to Hire Opportunity with a Fortune 500 Company. *Must be available for 2 week training 1st shift. Schedule after training: M-F 2:30pm - 11:00pm. * A minimum of one year consecutive call center experience within the last 3 years.* Job stability including no more than three positions in the last five years * Strong communication skills and multitasking abilities* HS diploma required* Must have strong computer skills and type a minimum of 36wpm.

Job Title: Customer Service Representative Company: StarTek Location: Cincinnati, OH Description: StarTek currently has professional opportunities as Work at Home Agents. Working from home has many advantages such as saving traditional work expenses of transportation and auto maintenance, commute time, business clothes, outside lunches, and lower personal productivity.  What is a Work from Home Agent? A Home Based Agents is someone who works from their home office responding to customer inquires gathering, entering and confirming customer information, answering live customer questions via phone, resolving issues, providing customer care, engaging in live chat, responding to email, and handling sales calls with customers. Why StarTek? It's not WHAT we do that makes StarTek different; but rather, HOW we do it. We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We foster a culture of "recognizing possibilities". In our talent search this means we take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company. When you come on board, we then provide you with a full employee development program to include ongoing paid training, coaching, mentoring, and leadership experiences to help you reach your StarTek possibility with ease. Because more and more of the world's largest and best known companies are asking us to help them provide world class customer care services. StarTek's state-of-the-art inbound customer call centers and expert staff bring communications and professionalism to a whole new level. Requirements to be a Work from Home Agent: Fluent in English Reliable Friendly (smiling voice) Mature Self-starter and disciplined; not easily distracted while working at home Professional phone presence Strong work ethic Self-motivated Ability to multitask (Talking to clients while toggling between multiple browser screens) Self-sufficient in solving problem with minimal assistance Ability to work unsupervised Flexible availability to meet client demands Must be willing to puchase a call center grade phone and headset If you are looking to get on board with a company that's really going places, truly values employees, and helps people in the process, StarTek is what you've been looking for. Careers are just more fun here!! Job requirements Additional Experience: Must have at least 1 year (preferably 2-5 years) of customer service experience (preferably call center experience) Education: High School Graduate or GED required. Associates’ degree (AA) from a two-year college or university or equivalent combination of education and experience preferred Equipment Requirement to be a Work from Home Agent Quiet working home office environment (with closed door)free from noise and interruptions Call Center Grade Phone and Headset Landline Phone – No VOIP or Cell Phone A high speed Internet connection (hard-wired such as DSL or Cable – no wireless or satellite) Reliable updated computer meeting the requirements below: Computer Requirements Operating System: Windows XP or Window Vista Web Browser: Microsoft Internet Explorer or higher Maximum Screen Resolution: Minimum 1024X768 Sound Card Optical Drive (CD/DVD) Windows Automatic Update Enabled Number of USB Ports: Minimum 1 RAM Internal: Minimum 0.8 GB Upload Speed: Minimum 410kbps Download Speed: Minimum 1200 Hard Drive Speed: Minimum 20GB Hard Drive Free Space: minimum 5GB Processor Frequency: Minimum 1600MHz

Job Title: Customer Service Supervisor (Horticulture/Landscaping) Company: Shemin Nurseries, Inc Location: Cincinnati, OH Description: Job Function:This position is a member of the operations team and is responsible for the day-to-day activities at the site relative to customer service, shipping, receiving, training and inventory management.  Essential Duties:Ensure a smooth and effective site production process including the loading and shipping of material, receiving and unloading of material, superior product maintenance and implementation of site merchandising.Train all personnel in customer service, safety, product knowledge, and horticulture and operational Best Practices.Ability to provide input on operational variable costs for planning and budgeting.Control inventory accuracies through disciplined, consistent cycle counts.Contribute as a key member of the site management team on issues of improved customer service and cost control.Evaluate customer satisfaction and manage a process of continuous improvement in site customer service.Support all efforts of sales and operational activities.Ensure the proper availability to technical support for customer inquiries and service.Skills & Qualifications:3-5 years minimum of hands on experience in the wholesale/retail nursery or landscape industryIn depth knowledge of horticulture products and industry information; High customer orientationExcellent organizational ability, a high degree of initiativeSolid oral and written communication skills and a team orientationAbility to perform heavy manual tasks under varying weather conditions;Ability to work in adverse weather conditions; both heat and coldMust be physically able to lift up to 75 pounds without assistance (occasionally, regularly, routinely, throughout the course of the work day) Perform functions of position standing approximately 95% of dayBilingual abilities (English/Spanish) a plus; Perform other duties as necessary BS Degree in Horticulture or related field desirable; proficiency with Microsoft Office applications