Customer Service Jobs in Greenwood, Indiana

Job Title: Customer Service Rep Supvr I Company: Marshall & Ilsley Corporation Location: Greenwood, IN Description: Responsibilities PRIMARY FUNCTION: Coordinate, direct, and assist branch CSR staff to affect maximum customer satisfaction.  Responsible for selection, training, and development of personnel; provide leadership, direction, and guidance to employees in achieving the department's goals and objectives; answer questions and solve problems posed by CSRs; handle operational aspects of the CSR area and provides extraordinary referral and service management.   Establish and maintain good relationships with the branch business partners. BASIC QUALIFICATIONS: High School Diploma or GED 1 ¿ 2 years previous banking experience Cash Handling.

Job Title: Customer Services Rep Spec Company: Lockheed Martin Location: Indianapolis, IN Description: Responds to inbound calls, emails, faxes, live chat and written correspondence from the lending industry on FHA mortgage programs as assigned. Utilizes a Knowledge database to answer questions including those of a technical nature. Enters accurate and detailed information in the database summarizing the agent contact and if a referral was provided. Escalates contacts that cannot be resolved via a warm transfer or through the database system. Handles back-up calls from the general public. Maintains updated knowledge of FHA Mortgage Insurance products and policies.Standard Job DescriptionTakes and processes orders by telephone, internet, and correspondence from customers and representatives; quotes prices and delivery dates; checks stock and expediting information. Provides order status and pricing information to customer. Enters and maintains database records of customer profiles and prepares and maintains status reports. Acts as liaison between customer and factory in expediting orders. Processes and makes adjustments to database for returned goods by entering orders, credits, etc. Within parameters expedites emergency orders upon customer requests. Maintains knowledge of company products and customer service processes.

Job Title: Customer Service Representative Company: Medco Health Solutions Location: Indianapolis, IN Description: Medco Health Solutions, Inc. is a leading health care company serving the needs of more than 60 million people.Medco, the world’s most advanced pharmacy®, provides clinically driven pharmacy services designed to improve the quality of care and lower total health care costs for private and public employers, health plans, labor unions, and government agencies of all sizes, and for individuals served by Medicare Part D Prescription Drug Plans. About one-third of the companies on the Fortune 500 list are Medco clients. In 2009, Medco captured the No. 1 position in Health Care: Pharmacy and Other Services sector on Fortune’s World’s Most Admired Companies list for the second consecutive year. Of all companies surveyed globally, Medco ranked No. 5 in innovation and No.10 in people management. In the health care sector, Medco ranked No. 1 in seven attributes: innovation, people management, use of corporate assets, quality of management, financial soundness, quality of products/services and global competitiveness. It also ranked No. 2 in the categories of long-term investment and social responsibility.Come make a difference at Medco-at the head of the industry and at the heart of health. www.medco.com.We have an exciting new opportunity for Work at Home Customer Service Representatives! The successful candidate will train, transition and work on-site at our new Whitestown, IN facility for approximately 2 to 3 months. After that, the successful candidate will work from home!The Customer Service Representatives main responsibilities are to:• Effectively manage every call in a professional and knowledgeable manner answering questions and resolving problems to their ability.• Effectively manage every call by giving accurate and current information 100% of the time, while educating the customer on their prescription drug benefits.• Correctly transfer appropriate calls to the appropriate personnel.• Other responsibilities/duties as assigned.

Job Title: Outbound Customer Service Representative Company: OfficeTeam Location: Indianapolis, IN Description: Two customer service representatives needed for a project on the south side of Indianapolis. Candidates will be making outbound sales calls and contacting customers of our client. Customer service representatives must have working experience making outbound phone calls.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Job Title: Customer Service Rep I Company: Marshall & Ilsley Corporation Location: Indianapolis, IN Description: Responsibilities PRIMARY FUNCTION: Function as the Bank's primary contact with the public. Work directly with clients, manage a cash drawer, involve the receipt and payment of negotiable instruments, and handle client inquiries or concerns. Recognize situations that suggest a client's need for additional services and refers the client to the appropriate department. BASIC QUALIFICATIONS: 6 months Customer Service Experience

Job Title: CUSTOMER SERVICE REPRESENTATIVE Company: Dayton Freight Lines, Inc Location: Indianapolis, IN Description: Answers the telephone within the 2nd ring, no more than three. * Completes secondary work assignments while consistently being interrupted with the primary work assignment of answering the phones. * Follows company procedure and guidelines at all times. * Assists Service Center Manager to carry through with the Dayton Freight Lines mission. * Assists the caller in a timely manner without rerouting the call to someone else. * Will always follow-up with special customer service situations and requests. * Will accurately take pick-up calls, and ensure the information is given to the dispatcher in a timely manner. * Will provide caller with rate quotes, as well as, a rate quote number and try to secure a pick-up. * Will ensure a timely pick-up for Hot Shipments by accurately filling out a Hot Shipment form and follow up. * Will provide the caller with Proof of Delivery and Bill of Lading copies as requested. * Traces shipments for caller, in a timely manner, and takes the EXTRA STEP to advise the Customer of delivery date/time, thus ensuring A Happy Customer. * Provides the caller with accurate freight charges upon request. * Provides precise messages for the Service Center Manager and Account Managers (sales) and will page the Account Managers in a timely manner. * Makes appointments in a timely manner, as well as, status all appointments. * Secures early delivery appointment for freight. * Ensures extra delivery costs are charged. * Provides assistance for all Drivers in a professional and timely manner. * Refers to the OTSA (On The Spot Answers) whenever possible for questions or additional training. * Maintains busy at all times, seeks help and additional training. * Practices telephone communication techniques as outlined in the Telephone Fundamentals booklet. * Diligently prepares Bill of Ladings and Delivery Receipts for the Imaging department. Other secondary assignments that need to be completed on a daily basis and are assigned from time to time are as follows: * Payroll. * Team Entry. * Undelivered freight report. * Driver Collect report (DRC). * Billing. * Delivery Receipt Entry. * Filing. * Appointments. * Communicates with Service Center Manager and Assistant Service Center Manager on all concern and/or special situations. * Communicates with Administrative Assistant on concerns and/or special situations, training questions, or requests. * Communicates with Dispatch, on a daily basis, regarding all driver situations and questions. * Maintains communication with the Corporate office, Western Region office and all Service Centers for questions and assistance via message switching and/or the telephone. * Maintains a friendly and professional working relationship with Customers, all Co-workers, Drivers, Supervisors, and Account Managers (Sales team). * Communicates with inter-line companies on shipments. * * It is every employee

Job Title: Customer Services Rep III Company: Lockheed Martin Location: Indianapolis, IN Description: Seeking Customer Service Res III (CSR III) for our client in Indianapolis, IN south of the old airport. Please note: the shift is 11:45am to 8:15pm Mon-Fri. CSR III responds to inbound calls, emails, faxes, live chat and written correspondence from the lending industry on FHA mortgage programs as assigned. Utilizes a Knowledge database to answer questions including those of a technical nature. Enters accurate and detailed information in the database summarizing the agent contact and if a referral was provided. Escalates contacts that cannot be resolved via a warm transfer or through the database system. Handles back-up calls from the general public. Maintains updated knowledge of FHA Mortgage Insurance products and policies.Standard Job DescriptionTakes and processes orders by telephone, internet, and correspondence from customers and representatives; quotes prices and delivery dates; checks stock and expediting information. Provides order status and pricing information to customer. Enters and maintains database records of customer profiles and prepares and maintains status reports. Acts as liaison between customer and factory in expediting orders. Processes and makes adjustments to database for returned goods by entering orders, credits, etc. Within parameters expedites emergency orders upon customer requests. Maintains knowledge of company products and customer service processes.

Job Title: Customer Service Professional Company: MajescoMastek Location: Indianapolis, IN Description: Customer Service Professional (CSP) We are seeking a career-minded individual who possesses strong interpersonal and technical skills within a customer-oriented industry. Required Skills* Excellent communication, both verbal and written* Ability to communicate in a clear, concise manner * Flexibility & adaptability * Microsoft Office Word & Excel skills* Team-oriented* Analytical thinking* Problem-solving Education* Associate*s Degree Professional Background* Minimum of three years in Customer Service within an office setting* Minimum of one year in Life InsuranceBrief Job DescriptionThe purpose of this position is to provide support to company representatives and assistance to policyholders. Generally, the CSP will be responsible for answering & resolving complex calls and emails from policyholders and agents regarding policy provisions and/or information related to company requirements and practices, policy status, and policy data. This includes procedures and state regulations related to policy changes, beneficiary questions, assignments, payments, and compliance related questions. In addition, the CSP will process policy change requests, respond to inquiries and complete clerical duties, as needed. The CSP will provide accurate, prompt, and courteous responses, instilling a positive and favorable company image.PLEASE SEND ALL RESPONSES TO: Register to View

Job Title: Customer Service Professional Company: Kelly Services Location: Indianapolis, IN Description: Customer Service Professional          $12.00/ hr to start. $15.00/hr after successful completion of 90 day training period!·         Must be willing to work as early as 7:30am or end as late as 8pm, Monday-Friday.  ·         No Weekends!  37 1/2 hr work week - Long TermEnjoy being part of a group of dedicated professionals who serve thousands of school districts across the nation – meeting the changing needs of educators!  Work with the leading publishers of standardized achievement tests.   Assist teachers and educators - help with account management, ordering processes, shipment tracking, account credits and more…Requirements - minimum experience:·         1+ year recent call center experience (with a formal training program)·         Great personality: outgoing, friendly, positive·         Advanced communication skills, verbal and written·         Able to create, edit, proof and type e-mail correspondence·         Ability to prioritize, organize and focus on details·         Mature  and reliable – great work references·         Flexible, adaptable and readily accepting change·         Polished, articulate team playersAdministrative tasks require intermediate typing, data entry, Microsoft Word, Excel, Outlook e-mail and database skills.   We're offering benefits and a learning environment, free skill enhancement training options, employee discounts, 401(k) enrollment, health insurance & perks/bonus program.  Direct Deposit, E-Pay & More!!  Work for a company that values their employees and offers a career path for customer service professionals!Don’t Miss Out… Click on APPLY NOW!Submit your resume highlighting your call center background, skills and minimum experience requirements.We will contact you and send an invitation to a begin the hiring process online. Kelly Services is an Equal Opportunity Employer.

Job Title: P&C Customer Service Representative Company: Fox and Fox, Inc. Location: Indianapolis, IN Description: Employer Information About Fox and Fox, Inc. We are looking for an experienced licensed P & C customer service rep with experience with AMS360 if possible. View all our jobs Job To handle all servicing and assist in the sales of P&C accounts in accordance with the objectives and procedures outlined in the procedures manuals. Job functions & Responsibilities - AMS360 agency system Request quotations from companies per producers request Handle, or refer to appropriate producer, insured's questions and complaints. Process changes and renewal orders Input applications, renewals, cancellations, and endorsement info. Check new policies and renewals for accuracy before delivery. Process invoices and credits for agency billed business. Post payments Assist department manager with quarterly audits for Quality Control Program. Maintain direct communication with company underwriters. Excecute Bonds Issue certificates and binders Sett-up and maintain all electronic and paper files both active and pending. Process claims Process cold calls Maintain P/L rating package NOTES: US Residents Only