Customer Service Jobs in Gary, Indiana

Job Title: Customer Resource Specialist Company: University of Phoenix Location: Merrillville, IN Description: Under minimal supervision, this position is accountable for all customer interaction and problem solving, as well as, for bringing successful closure to all service related issues associated with University academic policies, procedures, and standards. This position is accountable for understanding, as well as, applying and interpreting University academic policies, procedures, and services to students, campuses, corporate personnel, and other higher education institutions. Required Knowledge, Skills and Ability: A bachelor's degree in business, education, psychology or related field preferred. Proven experience in a business, education or service environment responding to customer inquiries regarding company policies, procedures, and standards, as described above. Proven knowledge and understanding of University academic policies and procedures strongly preferred. Must have excellent oral, written and interpersonal communication and customer service skills to handle complex and sensitive interactions with internal and external customers, as described above. Must have the ability to acquire and utilize a sound knowledge of company's information systems, as well as, fundamental knowledge of company, services and products, as described above. Must have a working knowledge of personal software packages to create and generate reports, as well as, retrieve and track reporting data, as described above. Must possess excellent organizational skills to display the ability to provide timely, accurate information on a variety of academically oriented subjects, as described above. Must possess excellent communication skills to maintain a positive, professional and helpful attitude with customers. Must demonstrate a minimum typing speed of 35 WPM. Ability to handle a high volume of incoming calls, search the appropriate resources tools for correct and timely information, and maintain a professional demeanor all times. Additional Position Specifications: Evening and weekend student resource center coverage. Additional responsibilities include scheduling of tutoring sessions and workshops for students.

Job Title: Customer Service Rep Company: Verizon Wireless Location: Valparaiso, IN Description: p Responsibilities Looking for a challenging career with unlimited potential for growth? Then it's time to consider Verizon Wireless. We believe in peak performance, and that means more than just striving to be the best – it means being the best. We're a confident and powerful team of individuals who feel part of something special, and drive towards the goals we set high for ourselves. You too? Then you might be perfect for a career as a Verizon Wireless Customer Service Representative. Your ability to listen and truly hear what's being said makes you a certified problem-solver. Always ready to lend a helping hand, you easily share your supportive nature with those around you. You're proud of your past successes and seem to achieve them effortlessly in part because your interpersonal skills are so great. Your dependability and enthusiasm for routinely exceeding expectations make you a perfect fit for a Verizon Wireless Customer Service Representative position. p QualificationsWe're looking for individuals who are great on the phone – that's where you'll do most of your work – and who are serious multi-taskers. If you're adept at working between multiple computer screens and have good technical skills, then you'll thrive in this structured work environment. At least one year of customer service experience is required, and a college degree is preferred. In return for all of your efforts, we'll be very proud to offer you comprehensive benefits that are truly Total Rewards, including: award-winning training, a competitive salary, medical/dental/vision from day one, 401(k), work-life programs, phone discounts, generous tuition assistance, and limitless opportunities for advancement.We are an equal opportunity employer m/f/d/v. It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.

Job Title: CUSTOMER SERVICE REP Company: CONFIDENTIAL Location: Munster, IN Description: CUSTOMER SERVICE Customer Service Rep Needed for fast-paced manufacturing facility. Must be computer literate. Email resume to: Register to View

Job Title: Customer Service Representative Company: Fifth Third Bank Location: Chicago Heights, IL Description:                                                       ** BILINGUAL SPANISH HIGHLY PREFERRED **GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations.ESSENTIAL DUTIES & RESPONSIBILITIES: Customer ServiceA. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential.E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.Bank Operations/TransactionsA. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office.B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary.E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.ReferralsA. Consistently meet or exceed sales referrals as set by management.B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded.SUPERVISORY RESPONSIBILITIES: N/A Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves extensive cash handling, which requires ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires knowledge of retail policies and procedures in order to perform the essential duties. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.

Job Title: Lead Customer Service Representative Company: Fifth Third Bank Location: Harvey, IL Description: GENERAL FUNCTION: Manage a fund of cash and process a variety of commercial, savings, and other transactions for customers and the general public. Function in a Senior Customer Service Representative capacity performing the most complex duties of a CSR, exercising considerable independent judgment. ESSENTIAL DUTIES & RESPONSIBILITIES: Perform daily office responsibilities such as, account transactions, account maintenance, customer correspondence, balancing consistently, and completing delegated reports and projects as scheduled. Handle various branch tasks daily, in addition to customer activity, such as, balance and monitor cash items, credit holdover accounts, prepare statement of condition, order and prepare cash shipments and prepare collection items. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base. Consistently meet or exceed sales goals as set by banking center management for an advanced level of CSR. Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors. Maintain a well-developed working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs. Initiate sales and be capable of effectively cross-selling bank products and services to customers, so that personal and bank goals are consistently met and/or exceeded. Handle complex customer problems with professionalism. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. Maintain a position of trust and responsibility by keeping all customer business confidential. Assist as needed in the opening of new accounts and Safe Deposit Boxes. Perform in the role of training and development personnel for new CSR's and /or existing CSR's as needed; help to identify any other CSR's who are capable of training new staff members. As, Lead, monitor the operation behind the CSR line; delegate work and take issues to management as needed. As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and banking center procedures; assist management in keeping CSR's up-to-date as requested. Lead and motivate CSR team in sales efforts towards reaching banking center goals.df-lj

Job Title: Center Customer Service Coord Company: FedEx Location: Matteson, IL Description: PROMOTE FROM WITHINAt FedEx Kinko’s we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Kinko’s Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2009-42360JobTitle: Center Customer Service Coord

Job Title: Customer Service Representative Company: Company Confidential Location: Matteson, IL Description: GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A

Job Title: Call Center Agent Company: Company Confidential Location: Blue Island, IL Description: We are entering our 21st year in servicing  - businesses, corporations, medical industry, and service organizations. Approximately one-third of our clients are Fortune 500 companies.  Service base is national as well as international. We do not advertise - we do not even appear in the Yellow Pages. Clients come to us on referral.  We always endeavor to hire people who understand how important it is to maintain a level of excellence that cannot be challenged. We provide service to our clients 24 hours a day - 7 days a week. We are looking for hardworking, honest individuals to add to our team. Only the serious need to apply - we are looking to fill these positions immediately.  All shifts are available.Requirements:*60 wpm typing with 95% accuracy*Computer skills: 2 yrs experience with Word Processing Skills*Customer service skills: 2 yrs *Call Center experience: 2 yrs*Excellent communication skills, proper diction, grammar, spelling, attention to detail, verbal communications  telephone skills, listening, data entry skills "this is not an data entry position", professionalism and be able to   multi-task*Bilingual skills a plus*Airline reservation skills a plus also - experience in using Apollo, Sabre or WorldSpan*Flexibility in schedulingBenefits:*Paid vacation*Medical and Dental Benefits*Employee of the Year receives a one week "tropical getaway for two, which includes airfare & accommodationsTo apply for these positions please send resume to include salary history and cover letter to: Register to View or fax it to Register to View

Job Title: Customer Service Associate (CSA) I - 16700 Harlem Ave. Company: MB Financial Bank Location: Tinley Park, IL Description: Job Requisition ID: GF12251 Job Title: Customer Service Associate (CSA) I - 16700 Harlem Ave. Job Type: Full-Time Location: Tinley Park, IL Years Experience: 6 mos. Job Location: 16700 Harlem Avenue - TINLEY PARK CENTRAL Job Description:Reference: GF12251Summary: Refers products and services, receives and pays out money, and maintains records of money and negotiable instruments involved in financial transactions by performing the following duties.Essential Duties and Responsibilities include the following: Represents the Bank in a courteous and professional manner, by greeting and addressing the customer by name, while providing prompt, efficient, and accurate service when processing customer transactions.Understand how and where to properly direct customer inquiries and complaints to preserve customer satisfaction.Knowledge of Bank products and services and ability to refer products and services to the appropriate customer.Focus on individual and departmental goals for both sales and referrals to achieve monthly referral goals as established by the CSM.Meet personal goals and promote team goals set by Retail Management.Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customer.Receives checks and cash for deposit, verifies amount, examines checks for endorsements, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures.Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures.Accepts checks and/or cash for loan payments, TT&L payments, official checks, travelers’ checks, and US Savings bonds, verifies cash, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures.Knowledge of guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior completing.Comply with over-ride or review decisions and signing authority as established by the CSM and/or in accordance with Bank procedures.Places holds on accounts for uncollected funds only when required as stated in Bank procedures.Responsible to order CSA’s own daily supply of cash, and verification of incoming cash.Maintain cash drawer limits according to Bank policy.Prepare system blotter to balance currency and coin in cash drawer at end of shift and compare with system totals.Manage CSA’s differences according to Bank policy.Participates in dual control procedures for removing cash and consignment items from cash vault and removing and processing transactions from the night depository and Automated Teller Machines (ATM), including verifying cash and totals.Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as, cost-efficient, customer service.Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses.Some branch travel required. Must be flexible to travel to other bank locations as needed.Comply with all Bank policies/procedures and all applicable federal and state laws and regulations.LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy.Other duties may be assigned. Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience:High school diploma or general education degree (GED); and six months of cash handling experience. Six months of related job experience is preferred. Language Ability:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Math Ability:Ability to add, subtract, multiply, and divide numbers in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software.Certificates and Licenses: No certifications needed.Supervisory Responsibilities: This job has no supervisory responsibilities.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.We are proud to be an EEO/AA employer M/F/D/V. 20090427

Job Title: Customer Service Manager Company: Fifth Third Bank Location: Michigan City, IN Description: Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Work involves contact with the public, necessitating the ability to present a professional image. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Work involves extensive cash handling, which requires ability to perform basic math functions. Position requires an in-depth knowledge of retail policies, procedures and banking center systems in order to perform duties with minimal supervision, which is usually acquired with minimum of two (2) years of banking center experience. Work requires the ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving. Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Must have the ability to demonstrate a sales initiative. Need to have flexibility in scheduling.