Customer Service Jobs in Fishers, Indiana

Job Title: V-Cust Service Rep ACCD-DPC Company: Stanley Works Location: Fishers, IN Description: Job Summary:Provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiate and/or implement corrective action as needed in order to provide a level of customer service necessary to support the achievement of defined corporate and department goals. Provide system maintenance for order related files.Organizational Relationship:This position reports directly to the Operations Manager, National Accounts. This position will work closely with the CSO’s/ISO’s, Pricing, Product Support, Planners, Shipping and dealers. Key Result Area: Customer Satisfaction 50%; Customer Assistance 30%; Order Entry Processing 10%; Team Support 10%.Specific Responsibilities:1. Receive, process and verify the accuracy of orders from customers utilizing the company’s software system and customer purchase orders.2. Initiate required action for response to customer service request for order changes, including the maintenance of order information files. Communicate changes to the appropriate personnel.3. Receive inquiries from and/or contact the company’s field offices to resolve a variety of order related issues.4. Operate a computer workstation to obtain and extract order information. Provide Customer Service management with the data for inclusion in various scheduled and special reports.5. Perform assigned system maintenance to various electronic order files.6. Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service department.7. Prepare, generate and distribute daily reports and order acknowledgments to appropriate personnel as necessary.8. Provide administrative support related to the preparation of invoices for shipments of finished goods and customer samples.9. Provide back-up support to other group members in the performance of job duties as necessary.10. Performs duties and responsibilities as described in the quality system.11. Perform other related duties as assigned by management.Knowledge/Skills/Abilities:? Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills.? Working knowledge of SAP or ERP systems preferred.? Knowledge of BEST products? Ability to solve problems? Skills or experience with MRP and SABLE? Ability to professionally handle difficult customers? Ability to be customer service orientated? Ability to handle multiple tasks Education/Experience: • High school education or equivalent• 5 years experience in customer service with increasing responsibilities • Associate’s degree helpful Key Dimensions: • Financial Scope:• N/A • Personal:• Work Standards• Collaboration• Stress Tolerance• Building Customer Loyalty• Customer Focus Functional Requirements: • Must be able to manipulate a computer keyboard.• Must be able to verbally communicate via telephone.• Must have good vision with the ability to adjust to focus and use close vision, with or without correction.At Stanley, we offer an outstanding array of benefits and a competitive salary that upholds our commitment to excellent employee care. EOE Stanley Security Solutions is an Affirmative Action/Equal Opportunity Employer (AA/EOE) and encourages applications from women and minorities.

Job Title: Customer Service Rep I Company: Marshall & Ilsley Corporation Location: Noblesville, IN Description: Responsibilities PRIMARY FUNCTION: Function as the Bank's primary contact with the public. Work directly with clients, manage a cash drawer, involve the receipt and payment of negotiable instruments, and handle client inquiries or concerns. Recognize situations that suggest a client's need for additional services and refers the client to the appropriate department. BASIC QUALIFICATIONS: 6 months Customer Service Experience

Job Title: Medical Customer Service Reps EOB/billing experience Required Company: Kelly Services Location: Carmel, IN Description: Medical Customer Service Reps EOB/billing experience Required Call Center Representatives needed to answer incoming calls from patients who have questions regarding medical bills, Explanation of Benefits (EOBs), and billing issues.Job Responsibilities:Taking inbound calls from patients in a small call center environment Responding to patient billing issues EOB and invoice questions, may require call-backs to customers Process email and fax inquiries during slow call periodsSkills Required:1-2 years of Call Center ExperienceMedical office experience with EOB and medical billingCustomer Service Skills Task Oriented 35 wpm and above average data entry skills Basic Microsoft applications Adapt to a changing environment Bilingual/Spanish Pay differential!!2 shifts available 10:30a-7p and 8a-5p Kelly Services is an Equal Opportunity Employer.

Job Title: Customer Service Representative - CSC Company: Dealer Services Corporation Location: Carmel, IN Description:  Dealer Services Corporation was founded by leaders in the floor plan lending industry.  It is the mission of Dealer Services Corporation to provide quality products, financing and services to the dealer body of North America, delivering these products with the highest level of service and integrity.  DSC’s Field teams represent the company’s foundation.  Currently we are interviewing for a Customer Service Representative for our Corporate Headquarters located in Carmel, IN.  Qualified candidates should possess a mix of proven skills and abilities from their career which include:  Proven Organization Skills ( High degree needed) Ability to manage multiple, competing demands Ability to quickly adapt to change and random spikes in work load Solid communication skills with a strong appreciation for high customer service levels A strong appreciation for “business flow” and accuracy Task oriented with a strong initiative to complete daily work load Personal drive toward individual performance while embracing team goals / atmosphere Possesses a respect for company based policies and procedures Bilingual (English/Spanish) preferred Possess high energy, maintain a positive and upbeat attitude  Position Summary and Balance of expectations The CSR handles the day to day responsibilities of collections as it relates to collection calls, lot audits, problem dealers and tracking of potential losses.  It is essential that the CSR assists customers through professional, friendly and fast service.  Also, the Branch Manager must be updated on progression of goals. Essential Duties and Responsibilities: Input new loan transactions in a timely manner as generated by customer base and third party vendors. Daily data input and system coding of loan documentation / collateral title. Daily management of collateral title to ensure state requirements are met. Track daily payments and release of titles for funding and/or upon payoff. Coordinate customer application volume and contracts packet with an established daily follow up. Daily solicitation of customers for new loan transactions. Make focused customer service calls to potential and existing DSC customers. Work with Universal Sources on floor planning, tracking, follow up and reporting. Organize and track branch goals as designed by Branch Manager/Director of Operations. As volume dictates and as assigned, assist customer service center with other various responsibilities as outlined by supervisor.  Job Knowledge, Skills and Abilities:     In the area of CommunicationsAbility to communicate at all socioeconomic levels (employees and customers) to maximize results. Basic skills of negotiation. Must possess excellent customer service attitude/skills with the ability to be aggressive when necessary. Ability to make Sales CallsIn the area of TechnologyAbility to use Microsoft Excel, Word and Outlook at a satisfactory pace. Job responsibilities listed are subject to change for this full time hourly position. Please submit resume with salary history or salary requirements.  Responses without salary history or salary requirements will not be considered.

Job Title: Customer Service Representative - up to $18.50 per hour Company: V.A.C.S. Location: Carmel, IN Description: Customer Service Representatives (Rep) needed for call center, office, and at home positions. CUSTOMER SERVICE REPRESENTATIVE - up to $18.50 per hour Voice Applied Customer Service Nationwide Staffing Solutions is looking for Entry Level to Experienced Level applicants that wish to explore our network of opportunities in the Customer Service Industry. Compensation in the Customer Service Industry is typically between $12.50 and $18.50 per hour based on previous experience and level of education. There are call center, retail office, and telecommuting(at-home) positions available within our network of opportunities. Many of the positions available offer above average compensation and benefits with rapid opportunity for advancement! JOB DESCRIPTION Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: 1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. 2. May be required to work in one or multiple queues/skill sets over various customer contact channels. 3. Responsible for improving customer retention through programs and service provided to the customer 4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. 5. Continually maintain working knowledge of all company products, services and promotions. 6. Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans. PHYSICAL REQUIREMENTS No physical requirements.BASIC QUALIFICATIONS - HS Diploma/GED or equivalent - At least 17 years of age - 6 months experience operating a computer in Windows based environmentTRAINING -Classroom training. -On-the-job training. -On-line training. COMPENSATION Voice Applied Customer Service is proud to be an Equal Opportunity Employer, Drug Free Work Place. Earnings are based on previous experience. Earnings range from $12.50 - $18.50 per hour Competitive salary and great benefits (medical, dental, vision, 401(k) Tuition Reimbursement and much more). To Apply for the above position through Voice Applied Customer Service and to gain access to our network of opportunities, please click "Get Started" below to be taken to our Human Resource Website. > n> n> n> n> n> n> n> n> n> n> n>

Job Title: Customer Services Rep Spec Company: Lockheed Martin Location: Indianapolis, IN Description: Responds to inbound calls, emails, faxes, live chat and written correspondence from the lending industry on FHA mortgage programs as assigned. Utilizes a Knowledge database to answer questions including those of a technical nature. Enters accurate and detailed information in the database summarizing the agent contact and if a referral was provided. Escalates contacts that cannot be resolved via a warm transfer or through the database system. Handles back-up calls from the general public. Maintains updated knowledge of FHA Mortgage Insurance products and policies.Standard Job DescriptionTakes and processes orders by telephone, internet, and correspondence from customers and representatives; quotes prices and delivery dates; checks stock and expediting information. Provides order status and pricing information to customer. Enters and maintains database records of customer profiles and prepares and maintains status reports. Acts as liaison between customer and factory in expediting orders. Processes and makes adjustments to database for returned goods by entering orders, credits, etc. Within parameters expedites emergency orders upon customer requests. Maintains knowledge of company products and customer service processes.

Job Title: Customer Service Representative Company: Medco Health Solutions Location: Indianapolis, IN Description: Medco Health Solutions, Inc. is a leading health care company serving the needs of more than 60 million people.Medco, the world’s most advanced pharmacy®, provides clinically driven pharmacy services designed to improve the quality of care and lower total health care costs for private and public employers, health plans, labor unions, and government agencies of all sizes, and for individuals served by Medicare Part D Prescription Drug Plans. About one-third of the companies on the Fortune 500 list are Medco clients. In 2009, Medco captured the No. 1 position in Health Care: Pharmacy and Other Services sector on Fortune’s World’s Most Admired Companies list for the second consecutive year. Of all companies surveyed globally, Medco ranked No. 5 in innovation and No.10 in people management. In the health care sector, Medco ranked No. 1 in seven attributes: innovation, people management, use of corporate assets, quality of management, financial soundness, quality of products/services and global competitiveness. It also ranked No. 2 in the categories of long-term investment and social responsibility.Come make a difference at Medco-at the head of the industry and at the heart of health. www.medco.com.We have an exciting new opportunity for Work at Home Customer Service Representatives! The successful candidate will train, transition and work on-site at our new Whitestown, IN facility for approximately 2 to 3 months. After that, the successful candidate will work from home!The Customer Service Representatives main responsibilities are to:• Effectively manage every call in a professional and knowledgeable manner answering questions and resolving problems to their ability.• Effectively manage every call by giving accurate and current information 100% of the time, while educating the customer on their prescription drug benefits.• Correctly transfer appropriate calls to the appropriate personnel.• Other responsibilities/duties as assigned.

Job Title: Outbound Customer Service Representative Company: OfficeTeam Location: Indianapolis, IN Description: Two customer service representatives needed for a project on the south side of Indianapolis. Candidates will be making outbound sales calls and contacting customers of our client. Customer service representatives must have working experience making outbound phone calls.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Job Title: Customer Service Rep I Company: Marshall & Ilsley Corporation Location: Indianapolis, IN Description: Responsibilities PRIMARY FUNCTION: Function as the Bank's primary contact with the public. Work directly with clients, manage a cash drawer, involve the receipt and payment of negotiable instruments, and handle client inquiries or concerns. Recognize situations that suggest a client's need for additional services and refers the client to the appropriate department. BASIC QUALIFICATIONS: 6 months Customer Service Experience

Job Title: CUSTOMER SERVICE REPRESENTATIVE Company: Dayton Freight Lines, Inc Location: Indianapolis, IN Description: Answers the telephone within the 2nd ring, no more than three. * Completes secondary work assignments while consistently being interrupted with the primary work assignment of answering the phones. * Follows company procedure and guidelines at all times. * Assists Service Center Manager to carry through with the Dayton Freight Lines mission. * Assists the caller in a timely manner without rerouting the call to someone else. * Will always follow-up with special customer service situations and requests. * Will accurately take pick-up calls, and ensure the information is given to the dispatcher in a timely manner. * Will provide caller with rate quotes, as well as, a rate quote number and try to secure a pick-up. * Will ensure a timely pick-up for Hot Shipments by accurately filling out a Hot Shipment form and follow up. * Will provide the caller with Proof of Delivery and Bill of Lading copies as requested. * Traces shipments for caller, in a timely manner, and takes the EXTRA STEP to advise the Customer of delivery date/time, thus ensuring A Happy Customer. * Provides the caller with accurate freight charges upon request. * Provides precise messages for the Service Center Manager and Account Managers (sales) and will page the Account Managers in a timely manner. * Makes appointments in a timely manner, as well as, status all appointments. * Secures early delivery appointment for freight. * Ensures extra delivery costs are charged. * Provides assistance for all Drivers in a professional and timely manner. * Refers to the OTSA (On The Spot Answers) whenever possible for questions or additional training. * Maintains busy at all times, seeks help and additional training. * Practices telephone communication techniques as outlined in the Telephone Fundamentals booklet. * Diligently prepares Bill of Ladings and Delivery Receipts for the Imaging department. Other secondary assignments that need to be completed on a daily basis and are assigned from time to time are as follows: * Payroll. * Team Entry. * Undelivered freight report. * Driver Collect report (DRC). * Billing. * Delivery Receipt Entry. * Filing. * Appointments. * Communicates with Service Center Manager and Assistant Service Center Manager on all concern and/or special situations. * Communicates with Administrative Assistant on concerns and/or special situations, training questions, or requests. * Communicates with Dispatch, on a daily basis, regarding all driver situations and questions. * Maintains communication with the Corporate office, Western Region office and all Service Centers for questions and assistance via message switching and/or the telephone. * Maintains a friendly and professional working relationship with Customers, all Co-workers, Drivers, Supervisors, and Account Managers (Sales team). * Communicates with inter-line companies on shipments. * * It is every employee