Customer Service Jobs in Illinois

Job Title: Pet Products - CSR Company: American Colloid Company Location: Hoffman Estates, IL Description: Company Overview: American Colloid, a subsidiary of AMCOL International, Inc. has an immediate opening for an experienced Customer Service Representative in our Pet Products division. This position will be located in our new corporate headquarters in Hoffman Estates, IL. Position Overview: We provide Private label, Branded and Bulk products sold to everyone from large nationwide retailers to small independent Pet Stores. While this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationship. We strive to provide our customers with prompt and accurate service so as to promote customer loyalty. Job Responsibilities: Ensures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquires. Enter, process, acknowledge and follow-up on customer orders received via e-mail, fax, phone and EDI. Works closely with the Sales teams to understand current pricing and promotions; maintain accurate pricing, promotion and commission information in the Customer Master files. Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues. Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Transportation. Facilitates the overall order management process; this includes accurate ordering, production scheduling and transportation. Experience with rail transportation a PLUS!! Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner. Reports and monitors and provides feedback to customers on complaints and corrective actions. Provides focus on Supply Chain efficiencies to drive costs from the process while maintaining or exceeding the Company standards of over all Customer Service. Requirements: At least 5 years experience as a Customer Service professional for a manufacturing company Excellent Customer Service, written and verbal communication skills A high degree of professionalism Strong collaborative, problem solving and interpersonal skills Great organizational and prioritizing abilities Superior multi-tasking abilities and very detail oriented Proficiency with MS Word, Excel, Outlook and Internet a must; experience with AS400 and EDI a PLUS Must be reliable and able to work independently under minimal supervision Desire to work in a fast paced environment Associates degree preferred Please send salary expectations with all applications Benefits: AMCOL offers a competitive benefits package, including 401(k) savings plan with company match, comprehensive medical and dental coverage, as well as a tuition reimbursement program. AMCOL is a team-oriented, progressive workplace with the opportunity for career advancement.

Job Title: Customer Service Representative Company: HealthSpring, Inc. Location: Chicago, IL Description: Customer Service Representative 1Tracking Code217066-955Job DescriptionAssist members, prospective members, providers, and/or external vendors with member health plan benefit information, claim status, medical authorizations, health plan documents, and/or product information over the phone.? Calls may be inbound or outbound.? Employee may follow a script.? Proficiently able to explain company products.? Documents information into database.? Calls are usually recorded for quality and verification purposes.? May be a member of the Customer Service, Inbound Verification, Telemarketing, Pharmacy, or other department.Required SkillsResponsible for answering benefit questions, resolving issues, and educating callers. Knowledge of products, processes, and systems.? May have to seek guidance for more complex questions, complains, or issues.Required ExperienceMinimum Requirements:?High School graduate; Less than five years of call center / customer service experience in a healthcare setting; Strong data entry skills; PC proficiency; Excellent verbal and written communication skills.Preferred Requirements:? College degree; bi-lingual in some markets.HealthSpring, Inc. is an EOE/AA employer.Job LocationRosemont, IL, US.Position TypeFull-Time/Regular

Job Title: Customer Service Representative Company: CVS Caremark Location: Lincolnshire, IL Description: /g,">");sText=sText.replace(/\'/g,"'");sText=sText.replace(/\"/g,'"');return sText;} function QueryString(key)}} QueryString_Parse();function getCookie(cookieName)} return cookieValue;} function getLocaleId(strSiteId,arrSiteLocaleLangList)}} function strtrim() String.prototype.trim=strtrim; function DecodeQuotes(sText) function DecodeSingleQuotes(sText) function EncodeComma(sText) return strNewText;} function userNameCheck(usernameField) if(usernameField.value.indexOf(' ') > 0) var RegExp1=new RegExp('^[\u0021-\u003b=\u003f-\u007e\u009f-\uffff\s]+$', 'g'); if(!usernameField.value.match(RegExp1)) return true;} function XmlEncodeForEduExp(sText) return strNewText;} function XmlDecodeForEduExp(sText) return strNewText;} function emailCheckNew(emailField,switchTo)~]+ Register to View [a-zA-Z0-9.-]+\\.[a-zA-Z]$', 'g'); if(!emailField.value.match(RegExp1))} if(!checkDBQuoteNew(emailField)) if(bInValidEmail) return true;} function _ClearAllFields(formName) Job details Requisition ID 22926BR Title Customer Service Representative Job Category Customer Service / Administration Employment Status Full Time Location/State/City IL - Lincolnshire Position Summary This position is responsible for understanding and answering questions from program hotlines about complex Specialty programs that have been developed by pharmacy operations, sales, and marketing to drive new business. This position is responsible for collecting the referral and insurance information of new patients referred to the Specialty Pharmacy via telephone, Internet, fax server, mail, and fax. This position is also responsible for maintaining the corporate database of physicians where the current license to practice medicine has been verified. They will be entering the demographic and reimbursement information on all new patients into a database prior to the initiation of therapy. Outstanding customer service with a smile is critical to the success of Customer Service in the Specialty Pharmacy. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Answers all incoming calls with a warm and professional greeting within 15 seconds and accurately and gather relevant information for benefits investigation. · Receive referrals from the branch locations, physicians, and third party payers and then enters then into system within 4 business hours. · Route calls to the appropriate Specialty employees with a professional introduction. · Answer questions from program hotlines and answer questions about complex Specialty programs that have been developed by pharmacy operations, sales, and marketing to drive new business. · Ensure that all Diversions are cleared out of the Customer Service queue within 1 business hour. · Completes Specialty system requests such as Demographic Changes. · Assists enrolling patient into CATS system including diagnosis, demographics, payor information, etc. · Maintains corporate database of physicians where licenses to practice medicine have been verified; verifies licensure of new physicians referring patients to the Specialty Pharmacy for Caremark prior to activating patient in the system. · Understand the complexities of the Caremark Prescription Benefit Management Division to assist callers. · At critical times, complete an override in the PSD system. · Sends receipt acknowledgements to physicians for Referrals. · Directs clinical or reimbursement related questions to the appropriate individual within the Specialty Pharmacy. · Participates in performance improvement activities by collecting data, providing input to the Regional Performance Committee as requested or serving on a task force. · Must track and route PBM transition information to Admissions, Reimbursement, and Managers. · Maintains and builds relationships with key treatment centers and referral sources. · Perform various types of telemarketing activities in an effort to retain old or gain new business. · Perform outbound call projects for client implementations to ensure smooth transition for customers already on therapy. · Create all patient charts within one business day of receipt and maintain tracking spreadsheet. · Run patient download reports and distribute them to key personnel daily. · Receive and route internet enrollment and refill requests received from the Caremark website. · Adhere to Company policies/procedures for HIPAA. · Other duties and projects as required. Education This position requires at least a high school education, one year of experience in a call center and a background in a health care related field is preferred. Computer skills required. Experience This position requires at least a high school education, one year of experience in a call center and a background in a health care related field is preferred. Computer skills required. Qualifications This position must have the ability to articulately communicate with internal and external customers including physician offices or treatment centers and various departments within the Specialty Pharmacy. Must be able to deal effectively with difficult customers. This position must be able to collect data, establish facts, draw conclusions, and solve problems. The ability to resource information from others and to identify potential problems is essential. Must be able to read and interpret policies, procedures and instructions. Knowledge of basic insurance and third party terms

Job Title: Customer Service Representatives Company: Omron Electronics Location: Saint Charles, IL Description: Customer ServiceJOIN A WINNING TEAM!Omron, a leading producer of high quality industrial electronics is a company with a global vision for advanced automation in manufacturing.  Our rapidly growing division has immediate openings for:Customer Service RepresentativesUtilize your excellent communication and problem solving skills to help contribute to our rapidly growing division.  The successful candidate will have 2 to 3 years experience in a fast paced computerized customer service department utilizing an EDI system.  In this position you  will be involved with all customer related issues, handle complaints, and work closely with our sales and production departments.  AS400 experience a plus.  Must be proficient in Microsoft Office applications.We reward our successful employees with a competitive compensation/benefit package.  For immediate consideration please send your resume to: Register to View .

Job Title: Customer Service Representative Company: Cain-Forlaw Company Location: Palatine, IL Description: Job Purpose: TEMPORARY INSIDE SALES POSITION. Begin mid March. This position is open for approximately 12 weeks.  Inside Sales position for RF Electronic Component Manufacturer's Rep Company.   Duties: * Process purchase orders, quotes, and sample requests. * Follow up with customers on all open quotes and leads. * Work as a team with Field Sales Engineers to provide best service to customers. * Attract potential customers by answering product and service questions; suggesting information about other products and services. * Record new opportunity and  follow up information within customized Outlook Program. * Maintains customer records by updating account information.   Skills/Qualifications: Customer Service, Inside Sales experience, electronic component product knowledge, Problem Solving, Market Knowledge, Documentation Skills, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, experience in handling customer inquiries and needs.

Job Title: Bilingual Customer Service Representative Company: Volt Information Sciences Location: Northbrook, IL Description: Click here Bilingual Customer Service Representative Posted on:03/03/10 Job Number: Register to View -20-256462   Add to Cart   Email to a Friend Location: Northbrook, IL Description: Volt Workforce Solutions is looking for a strong Customer Service Representative to join a growing Fortune 500 organization. This individual will be assisting the company's key customers and clients. Responsibilities include: maintain customer relationships by handling questions and concerns with speed, accuracy and professionalism, provides timely response of customer inquiries, supporting the sales team and their client needs, and all other aspects of a customer's needs. This person will have regular contact with all levels of CLIENT personnel, including billing, collections, sales, transportation facilities, and information services. Volt Workforce Solutions is an international leader in offering human resource solutions for our customers. Publicly traded on the New York Stock Exchange (VOL), Volt has been in business for 59 years, has over 300 locations in the United States and Canada, and has operations in over 15 countries across the world. Volt offers industry leading benefits as we strive to be recognized as the employer of choice by our employees. Volt Workforce Solutions is an Equal Opportunity Employer. Requirements: 3-5 years of high-level Customer Service experience is required for the position. Experience within a call center environment is also needed for the role. Strong professionalism, ability to learn quickly, and strong business acumen are all needed for the role. Strong computer skills and the ability to work with many different programs at once is needed for the role. MS Excel proficiency is required and salesforce.com experience is preferred. Must be bilingual in Spanish. Type: CONTRACT Duration: 90 - 120 Days Payrate: $15.00 - $16.00 Hourly DOE Contact: Volt Workforce Solutions 311 S. Wacker Dr., Ste. 2300 Chicago, IL 60606 Phone: Register to View Fax: Register to View Register to View

Job Title: Administrative Assistant/Customer Service Company: Location: Chicago, IL Description: You: ? learn new skills quickly ? enjoy helping customers ? can work independently and contribute to a team ? take pride in your critical thinking skills and look for opportunities to innovate ? demonstrate significant knowledge of Quickbooks ? live within 20 minutes of Dundee & Arlington Heights Road ? are available to start working immediately ? thrive in a fast-paced work environment with lots of change ? have strong computer skills ? Word, Excel, Outlook (special consideration for candidates with ACT! database experience) ? prioritize tasks and objectives and are highly attentive to detail ? have a cheerful, helpful attitude We: ? value our employees ? are a small office, where everyone has multiple job responsibilities ? always have chocolate ? have been successful and have grown the business during tough economic times ? pitch in and help each other when needed ? provide technical and business development advice to several hundred small and mid sized businesses in Illinois and throughout the US ? are always busy, moving quickly, but have fun and have a strong team spirit Job Description: Status: Part-time, 30 hours per week. Hours: Monday ? Friday from 9 AM until 4 PM with 1 hour (unpaid) for lunch. No nights or weekends. Available: Immediately. Ideally the candidate will begin working on March 8 or March 15. Compensation: $12-13 per hour. No health insurance is available. The Administrative Assistant answers calls and follows a complex call-routing and scheduling process, sends invoices and handles accounts receivable and accounts payable, orders office supplies, manages logistics for trade shows and marketing events, places outbound calls for customer service (no selling).

Job Title: Call Center Supervisor Wanted near Navy Pier! Company: Location: Chicago, IL Description: WORK IS MORE FUN ON THE WATER! Entertainment Cruises? subsidiaries, Spirit Cruises, Odyssey Cruises, Mystic Blue Cruises, and Seadog, provides high-energy, 2-3 hour boat excursions in America?s most exciting port cities ?Chicago, Philadelphia, New York, Washington DC, Boston, Baltimore, and Norfolk, VA. Guests come aboard to celebrate the special moments of their life. Our Call Center Sales Supervisors make sure that we create unforgettable memories for our guests and shipmates by ensuring that each cruise is a unique and enjoyable experience by Overseeing the implementation and execution of Call Center sales strategy and tactics ensuring continuous customer satisfaction and maximizing sales. Our call center can have up to 50-80 agents working at one time. Our Sales Supervisor is vital to helping answer questions, coaching & encouraging the agents, being a liaison between our call center and the different cities, and a very positive manager. Some Essential Functions: ? Substantially improve the Team?s usage of all of the sales skills that we teach ? Ensures call center agents receive proper integration and training upon hire ? Ensures adherence to sales script in order to provide the necessary information to each caller in a consistent manner ? Resolves guest problems utilizing strong customer service skills and exercising diplomacy in keeping with company objectives and customer retention ? Ability to coach sales & help the team reach their sales goals. Our people make the difference. O.S.S. (Our Service System) helps us to create the best possible work environment and provide outstanding guest service. Our Company?s shipmates are dynamic, upbeat, and friendly. Our core values emphasize respect for one another, teamwork, innovation, personal responsibility, and honest communication. And above all, our most important obligation is to think and work safely. We recognize our shipmates for a job well done. Our shipmate appreciation program includes weekly heroes and monthly MVP?s. And there is plenty of opportunity to advance. More than 60% of our on-board managers were promoted from within. Our entry-level positions have the opportunity to learn skills that will qualify them for future management positions. ? You must be available Monday ? Sunday, 7:00 am ? 10:00 pm ? Daytime hours, evening hours and weekend hours will be required. ? Must have proven dependability and attendance. ? Must have minimum of 2 years customer service & sales experience preferably in the service industry ? Human Resources/Business Management degree preferred Come be a part of the premier team in this exciting industry. We offer competitive pay, comprehensive benefit package and flexible schedules. Apply online at http://tbe.taleo.net/NA7/ats/careers/requisition.jsp?org=ENTERTAINMENTCRUISES&cws=1&rid=416 Or complete a Spanish application at: http://tbe.taleo.net/NA7/ats/careers/requisition.jsp?org=ENTERTAINMENTCRUISES&cws=5&rid=416 Equal Opportunity Employer

Job Title: Client Services Manager Company: SnagAJob.com Location: Richmond, IL Description: Client Services Manager  We are seeking a Client Services Manager to help manage the company’s growing advertising business. This position will work with a team to ensure that advertiser objectives and financial goals are met, and is responsible for growing and maintaining relationships with clients. This position and the team are vital to the overall company mission and offer a very rewarding opportunity for a candidate with strong analytical and excellent interpersonal skills and a desire to be challenged.  Responsibilities Act as  primary contact for day-to-day account management issues Serve as liaison between lead generation technology vendor and clients Act as  client advocate to ensure campaign success and client satisfaction Partner with clients to develop ways to improve lead quality and campaign results Provide clients with recommendations for improvement Assist Account Managers in growing and renewing client account Assist and support Account Managers in creating account development plans Schedule and launch interactive advertising campaigns in timely and accurate manner, using Doubleclick’s DART for Publishers ad server (DFP) Review all incoming creative for compliance with technical specifications and content restrictions  Correctly implement Flash, HTML, and 3rd party tags to ensure ad server compatibility;         test/QA creative as necessary  Proactively troubleshoot technical issues and provide resolutions to these issues Process creative changes in DFP Create internal and external reports, as necessary Conduct  audits to ensure correct order fulfillment Monitor campaigns to ensure delivery and manage lead generation inventory Maintain client account records and contracts Stay abreast of online lead generation trends and initiative Review and optimize display and lead generation campaignsQualifications ·         Bachelor’s degree and 2 +years experience in online ad traffic/marketing/customer service             role·         Experience working with third party Ad Serving solutions (i.e. DFP/DART, Atlas, OAS, etc.)·         At least 1 year Advertising Operations experience or related digital experience at an Internet             company·         Understanding  of lead generation analytics, processes and optimization preferred·         Conceptual skills with strong detail orientation·         Ability to synthesize large quantities of data and distill into useful information for decision                making.·         Excellent math and quantitative skills; numerically  and analytically inclined·         Ability to work independently with high initiative and self motivation; responsible,              trustworthy, sound judgment·         Relentlessly  challenged by the work itself and the pursuit of goals·         Proficient in Excel at advanced level.  Basic understanding of HTML and Flash·         Excellent verbal and written communication skills  Compensation and Benefits:SnagAJob.com offers a highly competitive compensation and benefits package including medical, dental, life, short and long-term disability insurance, 401k plan, tuition reimbursement, holidays, paid time off (starting with 18 days), casual and fun work environment, and eligibility for performance-based bonuses and stock options.To ApplyTo be immediately and seriously considered for this exceptional opportunity that provides the potential for rapid career growth, send your resume to Register to View . Your responses will be held in the strictest confidence.

Job Title: Client Services Manager Company: Cisco Systems Location: Chicago, IL Description: Flexible Work Option: No