Customer Service Jobs in Schaumburg, Illinois

Job Title: Bi-lingual Customer Service Representative Company: Manpower Location: Schaumburg, IL Description: Manpower, one of the world's largest staffing companies, is currently recruiting bilingual customer service professionals. Successful candidates will enjoy working with the public and have a pleasant speaking voice and personality. Familiarity with general office procedures as well as basic computer knowledge is also required . Excellent communication skills are necessary. Bi-lingual English/Spanish is a must!If you enjoy working with people and are comfortable talking on the phone or answering emails, then don't miss out on this opportunity. If you are interested in hearing more and getting your career started in customer service, apply today for immediate consideration!To be considered for this opportunity, all candidates must complete a prescreening questionnaire. To access this questionnaire, apply on manpowerjobs.com. If you submit a resume through a job board, please follow the directions on the e-mail sent from "noreply" / subject: "Your Manpower Application". Candidates who submit a resume only will not be considered until a completed questionnaire is received.The ideal candidate will be familiar with general office procedures as well as possess computer knowledge and data entry skills. Excellent communication skills are necessary. Bi-lingual, i.e. English/Spanish is a must!Manpower is an Equal Opportunity Employer (EOE/AA)

Job Title: Customer Care Professional - Schaumburg, IL Company: UnitedHealth Group Location: Schaumburg, IL Description: UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.   If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.   By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.   Primary Responsibilities: Initial triage of members, administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team.Manage incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff.Manage the referrals process, processes incoming and outgoing referrals, and prior authorizations.Includes intake, notification and census roles.  At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.Qualifications: 1 year + of call center experience1 year + of professional PC experience1 year + of Outlook and Word experience1 year + of customer service experienceTyping 30 - 35 WPMBilingual (Spanish / English) preferred Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V   UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Title: Customer Care Professional - Schaumburg, I... Company: UnitedHealth Group Location: Schaumburg, IL Description:   Job Code: 322395   OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling. By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals. Primary Responsibilities: Initial triage of members, administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team. Manage incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff. Manage the referrals process, processes incoming and outgoing referrals, and prior authorizations. Includes intake, notification and census roles. At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined. Qualifications: 1 year of call center experience 1 year of professional PC experience 1 year of Outlook and Word experience 1 year of customer service experience Typing 30 - 35 WPM Bilingual (Spanish / English) preferred Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Title: Center Customer Service Coord Company: FedEx Location: Schaumburg, IL Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44935JobTitle: Center Customer Service Coord

Job Title: Customer Service Representative-Innovation Auto Company: The Innovation Group Location: Rolling Meadows, IL Description: RESPONSIBILITIES:* Answer incoming telepone calls and provide outstanding customer service to clients* Accurately enter data and claims informatoi into a proprietary or third party claims system that either comes in via telephone, fax or electronically* Validate information that comes in from clients manually and electronically* Follow up with customers within our set service level agreements * Make outbound phone calls to clients, vendors and third parties to confirm details and schedule appointments* Direct drivers into body shops nationwide or to a third party vendor* Maintain and exceed service levels as set by the company* Provide support to other areas of operation as neededREQUIRED SKILLS:* Professional verbal and written communication skills * Computer literate with the ability to learn new software applications* Ability to type 30+ words per minute* Ability to multitask and deal with multiple situations* Excellent decision-making and conflict-handling skills* Ability work effectively with others* Must possess a positive attitude and a "can-do" demeanor* Honesty, integrity and respect* Spanish-speaking skills a plusWHO WE ARE:The Innovation Group is a leading solution provider to the global insurance industry through the development of flexible combinations of technology enabled outsourcing and supply chain management. We are a global leader in providing collision and risk management solutions for the fleet and insurance industry. Our company is considered a leader regarding our suite of services specializing in direct repair programs and accident and claims management. The rewards of joining Innovation Group include access to a superior benefits package as highlighted below:Security For Today:Medical Insurance        If you are a full time employee, medical coverage is offered to you         and your eligible dependents.Dental Insurance        The plan includes orthodontic services.Vision Insurance        The plan provides for an exam, lenses every 12 months and frames        every 24 months.         Coverage for contact lenses.Short Term/Long Term Disability InsuranceLife InsuranceSecurity For Tomorrow:401k Investment Plan        The plan allows you to save a percentage of your pay in         pre-tax dollars.        Generous company contribution.        You choose how to invest in your account.

Job Title: Floating Customer Service Representative(Teller) Company: Company Confidential Location: Rolling Meadows, IL Description: This position is a part-time regional floating Customer Service Representative position.  The position will report directly to the assigned regional manager.  Assigned floater work location will vary based upon location need within assigned region.  This position will report to the Northwest Regional.  All essential duties & responsibilities listed below apply to Regional Floating Customer Service Representative.  Schedule flexibility is needed. Must have open availability on Mondays, Fridays and Saturdays.GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A Northwest Region Locations: • Barrington, Buffalo Grove, Des Plaines, Des Plaines West, Hoffman Estates, Itasca, Mt. Prospect, Palatine, Prairie Stone, Rolling Meadows, Rosemont, Schaumburg, Schaumburg West, Streamwood, Wheeling.

Job Title: Customer Service Representative Company: TWO MEN AND A TRUCK Location: Streamwood, IL Description: TWO MEN AND A TRUCK is seeking an entry level energetic individual to join our team as a Customer Service Representative. Duties include providing excellent customer service over the phone, scheduling moves, office support, answering phones and emails, data entry and responding to customer inquiries.

Job Title: CUSTOMER SERVICE REPRESENTATIVE Company: BCI ACRYLICS Location: Palatine, IL Description: ?Customer Service Rep? Palatine-based manufacturer seeks exp'd CS rep for cust inquires, order entry, fast paced env. Motivated ind w/a sense of urgency needed. MAS 90/200 exp Email: Register to View Posting provided by:

Job Title: Customer Service Representative Company: Company Confidential Location: Itasca, IL Description: Capsa Solutions is a leader in the design and production of storage, processing and transport products for the healthcare, retail, and light manufacturing markets.   Capsa has an immediate opening at their Itasca, Illinois facility for an experienced Customer Service Representative reporting directly to the Operations Manager.  This position interacts with customers to respond to inquiries about accounts, products and services.  The ideal candidate will possess a sales-oriented attitude with the ability to provide great attention to detail which is critical to this position’s success. This individual will work closely with both the operations and sales teams to ensure that customer expectations are exceeded.   Primary responsibilities include but are not limited to: ·         Answering incoming calls; talking with customers by phone or in writing to ensure the best service possible·         Responding to requests for product information·         Communicating order and shipment notifications·         Successfully handling and resolving customer issues or complaints, including warranty and return issues·         Managing customer pricing and purchase agreements·         Coordinating and ensuring successful customer roll-out projects·         Creating customer quotes and entering sales pipeline opportunities into CRM·         Entering all sales orders·         Supporting our Account Managers in the successful execution of account development plans  The ideal candidate will view this position as an opportunity to advance into sales and will demonstrate a “can do” work attitude.  This individual must have the ability to work independently with minimal supervision as well as manage and perform multiple tasks. An Associate’s Degree is required as well as five (5) or more years of relevant customer service work experience, preferably for a company manufacturing and selling/distributing durable goods.  Solid computer skills utilizing all Microsoft Office products including Word, Excel, Outlook and PowerPoint are a must.  This is an hourly, non-exempt position and compensation is dependent on experience. Capsa offers a challenging and rewarding opportunity for qualified candidates.  To be considered for this position, please submit your resume with salary history by e-mail to: Register to View .   Capsa is a smoke-free/alcohol-free/drug-free environment.  We are also an equal opportunity employer.

Job Title: Technical Customer Service Representative Company: Best Computer Systems, Inc. Location: Bloomingdale, IL Description: Healthcare software company is looking for an individual with a strong technical background with computers, especially in the area of hardware, networking and client/server. Applicant must enjoy working with and solving problems for clients. Must have good oral communication skills. Health benefits and paid vacations available.