G Ketchum Location: Rolling Meadows, IL 60008 ... r Satisfaction / e-Commerce / Cross-Functional Teams / Call Centers / Sales Management Designed and implemented systems that improved bottom line, service delivery, and productivity for Fortune 500 United Airlines. Enhanced operations through strategic conversion of business requirements to automated applications. Built and led top performing teams focused on surpassing objectives while complying with operational standards. Created processes that improved efficiency and customer satisfaction. Managed up to 500 employees and budgets exceeding $5M. Accomplishments at UAL included: Improved response to employee issues by developing a service call center Developed and implemented a cost-ef ...
97 hits
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S Bindal Location: Arlington Heights, IL 60004 ... perience in Telecommunicatio ns and Electric utility industries in various capacities such as, New Product Development, Vendor Management, Process Improvement, Systems Integration, Program and Project Management. Consulted with customers for gathering, finalizing requirements, roadmaps and delivery of the final products. Effectively managed varied size teams of 2 to 35 people. Excellent analytical, and communications skills. Experienced in working in SEI CMM level 3 and ISO 9001 certified organizations. Managed projects and programs with multidisciplinar y teams spread across globally distributed organizations. Permanent Resident of USA. PMP Certified. EDUCATION ALLIANT ...
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K Habighurst Location: Arlington Heights, IL 60004 ... omer Service RepAssistant Teacher Keywords Assistant Teacher (n, Customer Service Rep Employment History Goddard School, Schaumburg, IL., March 2006 to present Assistant Teacher Supervisor: Sue, 847-413-8777 Caring for children ages 6 weeks to 5 years old Assisting the Lead Teacher with all the responsibilities Guarenteed the safety of the children Teaching them their ABC’s and 123’s Teaching them Basic Spanish and sign Language Teaching them how to share with other children, teaching them how to eat with a spoon and fork WalMart, Rolling Meadows, IL, October 2003 to March 2006 Customer Service Rep Supervisor: Sandy, 847-734-0448 Helping customers with their purchases and findin ...
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R Jurkowski Location: Arlington Heights, IL 60004 ... nt Associate, Account Executive and Senior Sales Associate. Relevant Experience: 9/97 – presentBaxter Credit Union, Vernon Hills, IL 11/06 – presentDirector of Member Service Developing, educating and communicating service metrics across the organization. Directing operations for Member Relations contact center, Bilingual Sales and Service call center, Research and Disputes help desk, Organizational Floaters, and Private Banking department. Designing and implementing workflow management system to drive process improvement, increase productivity and consistency throughout the organization. Designing and implementing Net Promoter Score program to evaluate and drive organi ...
91 hits
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J Bugajski Location: Arlington Heights, IL 60004 ... evelopment of a production work team. Quick learner with a diverse background in the credit and financial industries. Known for follow-through, determination, and creative problem solving for internal and external customers. Works well individually, contributing effectively to team goals while promoting quality in a customer service environment as a liaison. Always open to new challenges when resolving issues. PROFESSIONAL EXPERIENCE EXPERIAN, Schaumburg, IL2007 to 2008 A global leader in providing information, analytical tools and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions. Sr. Client Support Associate, Schaumb ...
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P Lundell Location: Arlington Heights, IL 60004 ... ok, Propriety Systems DB SCHENKER 4/2008-5/2009 Sr. Air Export Customer Service Representative Responsible for taking pick up requests Quoting clients via phone. Answering questions relating to the export of shipments. Contacting overseas stations regarding shipments not clearing customs in a timely manner as well as tracing shipments via internet and direct communication with carriers Contacting carriers to ascertain if they offer flights into countries Contacting carriers regarding bookings. Experience with AOGs Contacting overseas stations regarding release of shipments ...
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L Sison Location: Palatine, IL 60067 ... l. com CALL CENTER MANAGEMENT Results-oriented management professional with P & L experience overseeing sales and marketing operations in various industries, including call center facilities and pharmaceuticals. BSBA and an MBA. Excellent employee supervisory skills including recruitment...tr aining... goal setting/motivati on... team building... performance reviews... conflict resolution. Exceptional writing and management reporting skills including day-to-day analysis of performance results, as well as planning and resource allocation. Strong computer skills including Microsoft Office systems and predictive dialer operations ...
85 hits
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J Lacaria Location: Palatine, IL 60067 ... kills. EMPLOYMENT HISTORY: 10/2008 – PRESENT:ASSURE HOME HEALTHCARE, SKOKIE, IL Receptionist/Ass istant Answer the phone and direct the caller to the appropriate destination. Take a message if necessary or transfer the caller to designated voice mail. Open, sort, and distribute incoming correspondence, including faxes. Fax all out going correspondence. File medical records, daily activity logs and what ever needs to be filed. 04/1990 – 12-2006:NATIONAL BEAUTY SERVICE, CHICAGO, IL Administrative Assistance Coordinate and direct office services, such as records, personnel and retrieve corporate documents and records. Interpret administrative and operating policies a ...
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S Dreyer Location: Palatine, IL 60067 ... ffective training and development solutions. Thrives in diverse work environment. Reputation for timely, quality, thorough work that exceeds business and customer expectations. Go to person for proofing, editing and offering insight resulting in polished training and communication deliverables. Expertise in: Training and Development Project Management Meeting/Event/Co nference Planning Customer Service Internal Communications Diversity Training Platform Teaching Cash Handling and Balancing Restaurant Management Professional Experience DENNY'S RESTAURANTS Senior Human Resources Project Manager, Palatine, IL2006 2008 Managed and led a variety of operations teams o ...
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R Hilgenberg Location: Palatine, IL 60067 ... bilities : Tracked and Traced all trucks nationwide. Very Multi-tasked position. Handled a variety of duties, including a lot of customer service with customers of ours, problem solving, such as damaged freight, trucks not making their deliveries on time and computer work. Established relationships with all of our clients. Prepaid Legal 2006-2007 Title: Business Prospector - Independent ContractorRespon sibilities: Hired people to work for Prepaid Legal and trained until they were comfortable to be on their own. Multi-task position, handling several different duties including looking up resumes, proofreading, setting appointments for meeting for new hires. Worked closely wit ...
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