Customer Service Jobs in Northbrook, Illinois

Job Title: Customer Service Rep. Company: Northbrook Park Dist. Location: Northbrook, IL Description: GeneralCustomer Service Rep.The Northbrook Park district seeks a motivated and experienced part-time person for the Leisure Center office. This position is responsible for answering phones, data entry, cash handling, facility supervision and various office duties as assigned. Candidate must possess strong customer service and computer skills (registration software experience a plus). A High School degree (or equivalent). Experience working in a fast paced office environment required. Max 20 hours per week, Mon. - Fri. with flexible hours, occasional nights, weekends and special events required. $9.30&hour. Submit employment application, letter of interest and list of references to& Register to View send to& Wendy Friedman Northbrook Park District, 3323 Walters Ave., Northbrook, IL 60062.No phone calls please.

Job Title: Customer Service Representative Company: Anchor Staffing Location: Northbrook, IL Description: Customer Service Representatives (Bilingual) Our client a large financial institution is seeking professional Customer Service Representatives for their busy call center located in the Northbrook area. Qualified candidates will have 1-3 years of experience handling inbound calls, explaining various products and services and offering additional product/services to existing customers, must be comfortable selling additional services which enhance the relationship with the customer. Skills Required · 1-3 Years customers service experience · Sales experience up-selling existing customers on new products and/or services · Banking experience a plus · Must be fluent in Spanish · Excellent communication skills · Computer literate For an immediate interview please contact Anchor Staffing at Register to View or email your resume to Register to View

Job Title: Customer Service Supervisor - National Accounts Company: Volt Workforce Solutions Location: Northbrook, IL Description: Job Description:Volt Workforce Solutions is looking for a strong Customer Service Supervisor to join a growing Fortune 500 organization. This individual will be supervising a group of customer service representative that assist large, high-level national accounts. Responsibilities include: supervise the daily operations of the customer service department, coach, train, & critique the actions of the CSR's, maintain the correct schedules & coverage according to call volume & workload, maintain customer relationships by handling questions and concerns with speed, accuracy and professionalism. The supervisor will need to be comfortable with handing incoming calls when the volume may be higher than usual. Volt Workforce Solutions is an international leader in offering human resource solutions for our customers. Publicly traded on the New York Stock Exchange (VOL), Volt has been in business for 59 years, has over 300 locations in the United States and Canada, and has operations in over 15 countries across the world. Volt offers industry leading benefits as we strive to be recognized as the employer of choice by our employees. Volt Workforce Solutions is an Equal Opportunity Employer.Job Requirements:3-5 years of high-level Customer Service Supervision specializing in large national accounts is required for the position. Strong experience in a call center environment is needed for the role. This individual will need strong communication skills and be comfortable coaching and critiquing CSR's. Strong professionalism, ability to learn quickly, and strong business acumen are all needed for the role. Strong computer skills and the ability to work with many different programs at once is needed. MS Excel proficiency is required and salesforce.com experience is preferred.

Job Title: Sr. Customer Service Rep, LQ MAE Support Company: Stericycle Location: Northbrook, IL Description: We are currently seeking a Sr. Customer Service Representative, LQ MAE Support, to provide timely response of MAE’s inquiries, in regards to large quantity generators, up to and including ARD reports, billing, payments, product orders, etc., and all other aspects of a MAE’s needs coming in via inbox/phone. This position will assist with projects from management and oversees the servicing of MAE/customers requiring special handling. Essential Duties and Responsibilities: Answers and processes MAE’s inquiries for large quantity generators received through the automated ADC system, mail, or email in a timely manner. Handles inquiries on customer invoices, payments, and collections, account reconciliation and consolidation as outlined by the MAE/ Customer Service Manager. Prepares reports and distribute to appropriate customers, as requested by field representatives. Reports weekly activities to the Customer Service Manager. Provides feedback to management on ways to increase efficiencies and the effectiveness of servicing customers’ needs. Performs necessary record-keeping activities. Supports projects required for servicing customers and Stericycle business. Assists with training and providing support for other team members. Performs other related duties as required or requested. JOB REQUIREMENTS: Education and Experience: Education equivalent to graduation from high school, or the equivalent in related work experience, demonstrating customer service and phone skills. Two or more years of work experience, preferably in a customer service or sales environment, or the equivalent in related work experience. Demonstrates general knowledge of Windows PC, Microsoft Word and Excel, and Outlook, CIB, Tower, and BSA. Demonstrates the ability to type a minimum of 40 wpm. Demonstrates general knowledge of gross margin sales tools across all regions and markets. Benefits: Excellent benefits including promotional opportunities, medical, dental, vision, life, short and long-term disability, tuition reimbursement, employer matching 401(k), employee stock purchase plan, vacation, holidays and personal days.

Job Title: Customer Service Supervisor II, LQ Company: Stericycle Location: Northbrook, IL Description: We are currently seeking a Customer Service Supervisor to be responsible for ensuring the quality and timely response of customer inquiries posted to the customer service department, assuring metrics are met, and that customers enjoy a positive, professional, and complete interaction with all team members. The Supervisor will measure and provide appropriate performance and behavioral feedback to assigned team members. The Supervisor will assist with the design or implementation of continual improvement projects and make recommendations to management to improve customer interaction, employee morale, and streamline processes. Essential Duties and Responsibilities: Oversees the performance of the team, in answering and handling customer calls in a timely manner, receiving through the automated ACD system, mail, or email. Ensures follow-up with customers on a regular basis to ensure that resolution meets their needs. Proactively manages manual or automated Workforce Management and Queue assignments, assuring staffing meets the demands of call volume. As well as performs the customer service function. Coaches and evaluates Customer Service Representative (CSR) performance through call and case monitoring and feedback; provides feedback and guidance for improvement in a timely manner. Understands and directs the team in meeting departmental goals and objectives, including service level standards. Assists Customer Service Representatives and handles inquiries to customer invoices, payments and collections, as outlined by the Customer Service Manager. Understands and directs the team in meeting departmental goals and objectives, including service level standards. Provides feedback to management on ways to increase efficiencies and effectiveness of servicing customer’s needs. Makes recommendations for process and procedure improvement to appropriate management. Assigns and monitors completion of the preparation of reports and distribution of appropriate customers, as requested by field representatives. Trains Customer Service Representatives on all aspects of performing daily tasks and projects.  Provides regular and ad-hoc reporting and assistance to various Stericycle Managers. Accurately administers payroll functions. Performs necessary record-keeping activities and other related duties as required or assigned. JOB REQUIREMENTS: Education and Experience: Education equivalent to graduation from high school or the equivalent in related work experience, demonstrating a good knowledge of regulatory compliance issues within each state.  Three or more years of experience in a customer service/customer retention/sales environment, or the equivalent in related work experience, demonstrating sound judgment and initiative to satisfy customer requirements.  Experience in the supervision or management of a problem resolution call center environment, strongly preferred, and coupled with demonstrated experience in process improvement, project management and quality assurance. Demonstrates sound knowledge of Windows PC, Microsoft Word, Excel, Access and Outlook, CIB, Tower, and Steriworks. Benefits: Excellent benefits including promotional opportunities, medical, dental, vision, life, short and long-term disability, tuition reimbursement, employer matching 401(k), employee stock purchase plan, vacation, holidays and personal days.

Job Title: Customer Service Representative Company: Omeda Communications Location: Northbrook, IL Description: Omeda, established in 1980, is an industry leader in fulfillment and database management for business to business trade publications and business marketers.  Located in Northbrook, Illinois, Omeda has 130 employees and maintains over 200 custom databases covering over 50 markets.Omeda offers excellent opportunities for organized, detail-oriented individuals looking to excel in the challenging arena of fulfillment and database management, as well as a comprehensive benefits package, and a casual dress work environment. There is an immediate employment opportunity in the Customer Service Department for a Customer Service Representative.  The job responsibilities include; answering customer calls and inputting new information into the computer, filing, faxing, copying and emailing information and various other clerical type functions.The qualified candidate will be computer literate with the ability to type a minimum of 45 wpm.  This individual must have excellent communication skills and be able to articulate clearly in English and email professionally.  Some experience in customer service or a call center environment is a must.  This person must be organized, detail oriented, patient, and good at multi-tasking.

Job Title: Bilingual Customer Service Representative Company: Volt Information Sciences Location: Northbrook, IL Description: Click here Bilingual Customer Service Representative Posted on:03/03/10 Job Number: Register to View -20-256462   Add to Cart   Email to a Friend Location: Northbrook, IL Description: Volt Workforce Solutions is looking for a strong Customer Service Representative to join a growing Fortune 500 organization. This individual will be assisting the company's key customers and clients. Responsibilities include: maintain customer relationships by handling questions and concerns with speed, accuracy and professionalism, provides timely response of customer inquiries, supporting the sales team and their client needs, and all other aspects of a customer's needs. This person will have regular contact with all levels of CLIENT personnel, including billing, collections, sales, transportation facilities, and information services. Volt Workforce Solutions is an international leader in offering human resource solutions for our customers. Publicly traded on the New York Stock Exchange (VOL), Volt has been in business for 59 years, has over 300 locations in the United States and Canada, and has operations in over 15 countries across the world. Volt offers industry leading benefits as we strive to be recognized as the employer of choice by our employees. Volt Workforce Solutions is an Equal Opportunity Employer. Requirements: 3-5 years of high-level Customer Service experience is required for the position. Experience within a call center environment is also needed for the role. Strong professionalism, ability to learn quickly, and strong business acumen are all needed for the role. Strong computer skills and the ability to work with many different programs at once is needed for the role. MS Excel proficiency is required and salesforce.com experience is preferred. Must be bilingual in Spanish. Type: CONTRACT Duration: 90 - 120 Days Payrate: $15.00 - $16.00 Hourly DOE Contact: Volt Workforce Solutions 311 S. Wacker Dr., Ste. 2300 Chicago, IL 60606 Phone: Register to View Fax: Register to View Register to View

Job Title: Bilingual Customer Service Representative Company: Volt Workforce Solutions Location: Northbrook, IL Description: Must be bilingual in Spanish.

Job Title: White Value Stream Team - Customer Care Reps Company: ACME Alliance Location: Northbrook, IL Description: Acme Alliance, LLC located in Northbrook, IL an EOE- M&F&D is looking for a self-motivated individual to join the& White Value Stream Team that as Customer care repsThe individual must have&1. The ability to communicate with customer 2. Ability to prioritize 3. Excellent inter-personal and organization skills 4. Excellent computer skills & Must have Microsoft Office&Outlook experience & Answer customer questions by phone or e-mail & Scheduling & Expediting and Order Entry 5. Experience in a small work environment 6. Scheduling&logistics experience required 7. Enterprise Companies operating system (M2M - Made 2 Manage) 8. Ability to work with complex numbers 9. 50% Data entry and reconciliation; 50% dealing with customers 10. Exposure to Lean Manufacturing and Spanish speaking will be a plusE-mail resume to& Register to View or fax to& Register to View

Job Title: Client Services Manager, Pharmacy Benefits Company: Take Care Health Systems, LLC Location: Deerfield, IL Description: Develop, service and maintain client relationships for assigned accounts. Responsible for the satisfaction and retention of existing client accounts. Serve as primary resource and point of escalation for assigned clients and staff. Develop and implement strategies and policies relating to account management and increasing new business sales. Works with clients to support and understand their overall business objectives and critical success factors including client service and financial expectations. Analyze plan profitability, utilization reports, plan efficiency, and recommends modifications for client programs. Provide appropriate direction, tools and resources to the Client Service team needed to maintain positive client relationships. Responsibilities: Account Management: *Leads the development and implementation of client service programs which directly support both the tactical and strategic service needs of the client and Walgreen Co. objectives. * Identifies opportunities for additional sales in existing accounts. Analyze plan profitability, utilization reports, plan efficiency, and recommends modifications for client programs. * Monitors client volume of demand for services. Analyzes and monitors trends to ensure the continued growth and viability of business operations and to identify areas of improvement. Recommends and implements adjustments to support client needs; presents findings to management. * Identifies and creates new processes to resolve continuing problems. Communicates global issues and escalated client concerns to Client Service Director. * Must be familiar with contractual requirements pursuant and specific to each client including financial arrangements, billing of services, remuneration, and performance and financial guarantees. * Ensures all details concerning the flow of services are maintained on an ongoing basis to meet the expectations of clients and Company. Client Relationship Management: * Focuses on client satisfaction with specific attention in the areas of client service relationship management and problem resolution. * Serves as the first point of contact for any changes to existing client services. Acts as escalation point for operational client issues and works with internal departments to design and implement solutions. * Maintains and strengthens client relationships by ensuring service excellence that meet clients’ needs through proactive client specific planning and proactive service. Monitors and ensures the timely and sufficient resolution of all client issues and requests. * Works to optimize the client and member experience as it relates to operations and service in order to drive high satisfaction, quality and efficiency for both client and Company. * Resolves problems and discrepancies related to existing contracts and plans. Designs solutions and oversees implementation of solutions to meet the customers' needs. * Assists in the preparation of client communications and presentations. Internal Relationship Management: * Develops positive working relationships with other departments and business units within Walgreen Co. to ensure business objectives are being met and service levels are maintained. * Actively participates and represents client services at internal meetings for the development of core business processes and procedures, program development, client requirements and other taskforces to ensure objectives are being met. * Works with management to explore methods and strategies to implement the Company’s communications and outreach initiatives in more cost effective/efficient ways. * Collaborates with Sales, Marketing, Operations, and Systems, and Walgreens market leadership to ensure the best service to clients. * Reports to client services teams and sales leadership on a regular basis regarding the needs associated with, and the status of, each client project. Meets frequently with client project leadership to discuss project progress, special initiatives and issues and to communicate critical updates. Service Compliance: * Holds responsibility for maintaining and updating all SOPs to meet local, state, and federal guidelines associated with client service programs. * Redesigns current accounts to maintain consistent application and compliance as client structures change and applicable laws are updated. * Ensures clients are operating and performing their activities according to SOPs as written and makes recommendations to adjust client activities to meet SOP requirements if they are not in compliance. * Leads the business requirement gathering process to influence the decision making in driving new/updating enhancements to ensure continuity and consistency of service to clients. * Analyzes utilization reports and recommends modifications to ensure compliance to regulation and contract terms. Human Resource Management: * Responsible for appropriate staffing and utilization of resources to include: staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, interpreting and ensuring consistent application of organizational policies. * Champions diversity initiatives within an organization and throughout the company. Experience: Minimum two (2) years in a corporate pharmacy related or sales environment either in sales support or client services position. Knowledge, Skills, and Abilities: Ability to listen and identify client needs and link these to appropriate company services. Excellent communication skills. Proficiency in MS Office applications. Strong analytical skills. Attention to detail and accuracy/integrity of data required. Sense of urgency in responding to and resolving client issues Take Care Health Systems is proud to be an equal opportunity employer of nice people! M/F/V/D