Customer Service Jobs in Lisle, Illinois

Job Title: Customer Service Rep I Company: MB Financial Bank Location: Lisle, IL Description: Job Type: Part-Time Location: 6444 South College Road-LISLE Last Updated: 02/11/2010 Job Description:Reference: RA12231 **THIS IS A 20+ HOUR PER WEEK PART TIME POSITION WITH VARIED HOURS** Summary: Refers products and services, receives and pays out money, and maintains records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following: Complete knowledge of CSA I, II and III, as well as, Personal Banker duties (i.e. cross-selling other bank products). Represents the Bank in a courteous and professional manner, by greeting and addressing the customer by name, while providing prompt, efficient, and accurate service when processing customer transactions. Understand how and where to properly direct customer inquiries and complaints to preserve customer satisfaction. Knowledge of Bank products and services and ability to refer products and services to the appropriate customer. Focus on individual and departmental goals for both sales and referrals to achieve monthly referral goals as established by the CSM. Meet personal goals and promote team goals set by Retail Management. Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customer. Receives checks and cash for deposit, verifies amount, examines checks for endorsements, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Accepts checks and/or cash for loan payments, TT&L payments, official checks, travelers’ checks, and US Savings bonds, verifies cash, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Knowledge of guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior completing. Comply with over-ride or review decisions and signing authority as established by the CSM and/or in accordance with Bank procedures. Places holds on accounts for uncollected funds only when required as stated in Bank procedures. Responsible to order CSA’s own daily supply of cash, and verification of incoming cash. Maintain cash drawer limits according to Bank policy. Prepare system blotter to balance currency and coin in cash drawer at end of shift and compare with system totals. Manage CSA’s differences according to Bank policy. Participates in dual control procedures for removing cash and consignment items from cash vault and removing and processing transactions from the night depository and Automated Teller Machines (ATM), including verifying cash and totals. Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as, cost-efficient, customer service. Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses. Some branch travel required. Must be flexible to travel to other bank locations as needed. Comply with all Bank policies/procedures and all applicable federal and state laws and regulations. LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy. Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associates degree or equivalent from a two year college or technical school; or a high school diploma or general education degree (GED); and one year of related job experience. Management experience is preferred. Language Ability: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math Ability: Ability to add, subtract, multiply, and divide numbers in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software. Certificates and Licenses: No certifications needed. Supervisory Responsibilities: This job may have some supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. We are proud to be an EEO/AA employer M/F/D/V. 20090507

Job Title: Customer Service Coordinator Company: Armour-Eckrich Meats Location: Lisle, IL Description: Job DescriptionArmour-Eckrich Meats is looking for a Customer Service Coordinator who will be responsible for the Order Management of customer orders for the assigned area. This includes, but not limited to: order placement, invoice generation following the 'Best Practice' policies of the Company, and the accurate and timely execution of customer order fulfillment.

Job Title: Customer Service Representatives Company: Davis Staffing Location: Lisle, IL Description: Davis Staffing Inc. is hiring customer service representatives for a call center in Lisle, Il. You must have previous inbound call center experience. Atleast 1 to 2 years of actual experience. Good communication skills both oral and written Good computer skills These are long term positions starting at $10.00 an hour with incremental pay increases. Please forward your resume to: Register to View -staffing.com

Job Title: Call Center Manager- Confidential Company: SXC Location: Lisle, IL Description: The Manager, Customer Care is a position that is responsible for the hiring, management and development of personnel that serve as the Customer Care Help Desk. This position requires an individual who is capable of establishing goals and implementing guidelines required to present a highly competent call center. This person will also have the ability to effectively communicate with a variety of people, ranging from direct reports to clients, demonstrating a clear understanding of not only the clients' needs, but those of SXC and its staff as well. Continuous work towards the development of the team and its contribution to the company as a whole must be done. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Functions:• Create a monthly staffing schedule, which ensures proper coverage of the Customer Care Help Desk, determined by clients' needs, and statistics provided by the phone system reports.• Conduct periodic meetings with account representatives to discuss any outstanding Customer Care issues and prepare for any future plans or anticipated needs of clients.• Maintain a basic understanding of the phone system to not only ensure optimal performance of the Customer Care Help Desk's phone operation, but to also serve as a backup for elementary functions company wide.• Coordinate training and preparation for associates seeking certification as a pharmacy technician.• Determine the workflow process and organizational structure of the Customer Care Help Desk. • Maintain knowledge of current technologies for Help Desks and Call Centers in order to develop an environment which will best serve our company as well as clients.• Establish goals and standards by which the Customer Care Help Desk operates.• Develop and implement guidelines and procedures by which the Customer Care Help Desk staff should operate.• Assist team in trouble shooting problems.• Investigate client or callers' concerns, and determine and execute the proper plan of action.• Maintain and monitor departmental statistics in order to report the help desk's performance to clients.• Monitor and rank service requests assigned to SXC as the client.• Advise and lend assistance in the planning and coordination of projects assigned to team members.• Assess the skills of each individual team member in order to effectively delegate and prioritize the workload assigned to the department.• Strategic Planning for Call Center Operations and Customer Satisfaction• Other duties as assigned. Supervisory Responsibilities:Directly supervises associate(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; and other associate issues as they arise. Provide management functions and controls to ensure that projects stay on course, on schedule and are completed in a timely, professional manner. This management role includes prioritization, scheduling, personnel assignment, progress monitoring and project reporting. Distribute information about company policies and procedures to associates. Represent SXC management in issues dealing with enforcement of company policies and procedures, and the security and protection of SXC assets. CIAC (Call Industry Advisory Council) certification a plus!Prefer candidate who has experience in PBM (Pharmacy Benefit Management) call center or in healthcare insurance plan call center. If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id Register to View -7972

Job Title: Call Center Manager - INCREDIBLE CAREER OPPORTUNITY!!! Company: SXC Health Solutions, Inc - Recruiting Resources Location: Lisle, IL Description: INCREDIBLE CAREER OPPORTUNITY!!! SXC is a leader in delivering an innovative mix of technology, critical capabilities and pharmacy benefit services to a wide variety of healthcare payor organizations. . PBMI''s 2009 Rx Benefit Innovation Award. Number 8th on Crain''s Chicago business 2007 fast fifty list. We are engaged in a search for a true "super star" Call Center Manager, that wants to take their career to the next level! We are looking for a proven leader that is a "difference maker" an "innovative problem solver" who stands out of the crowd and looks for and builds teams to reflect the same! If you are searching for that unique career opportunity that offers the chance to "shine" and prove yourself in a highly visible, corporate call center environment, this is your time! In this role, you would be responsible for the hiring, managing and developing of a team that serve as the Help Desk, within a growing, industry leader that is amazingly recession proof! For immediate consideration, please send your resume as an MSWord Doc attachment to: Register to View with "CALL CNTR MGR - LY" in the subject line of your email.

Job Title: Customer Service Representative: Geographical Support Company: IKON Office Solutions, Inc. Location: Lisle, IL Description: Do you have a flexible schedule, reliable transportation and enjoy new challenges each day?As a Field Support Representative, you will be responsible for providing excellent customer service at our client locations throughout a geographic area. You will be a vital part of our commitment to our clients to deliver superb customer service by filling in for absences as well as assisting during the start-up of new accounts.Do you like to do a variety of tasks? Get bored easily?Then we have the answer. Join our Field Customer Service Representative Team and each day will be different from the last. You will be cross-trained on a variety of copying, mail room equipment and telephone reception providing you with a strong career advancement path. If this sounds like the opportunity you have been searching for, apply online today. POSITION PROFILE Supports the daily operations of one or more IMPS locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports. Supports the region's IMS logs and reports, the IMS services during implementation and fills in for absences and vacations throughout the IKON Management Services locations, as well as assists during start-up of new accounts. Responsible for supporting operational objective at all existing customer sites within a geographic territory. This position reports directly to the FSR Manager or the IAM, depending on marketplace personnel configuration. JOB DUTIES AND RESPONSIBILITIES Follows IKON Service Excellence performance requirements. May spend time overseeing the work and answering the questions of Lead Operator and Operator. Mails deliveries to established locations within an account, either between departments or buildings, depending upon location. Performs high volume copying on high-end equipment for customers per their specifications. Uses all other copier/duplicator/binding equipment as needed. Performs shipping and receiving duties. Performs file room functions, including purging of files for archiving.May coordinate work assignments and answer questions for the other operators during completion of in-house and off-site copy jobs.Performs pickup and delivery of overflow jobs, which entails traveling to and from various accounts to the Overflow Copy Center. Schedules workloads in order to meet deadlines. May perform mailroom functions, including sorting and filing of individual sheets of correspondence. Lifts and moves boxes. Assists copier operator as needed. Telephone and reception experience. Assists Site Manager in offering suggestions for improvement where existing procedures can be improved. May perform basic maintenance on machines and oversee scheduling of maintenance for IMS vehicles. Performs daily visual inspection of site equipment.Assists in the implementation of new locations and training and directing of new IMS employees. Verifies proper usage records of supplies and equipment are maintained for end-of-month reporting. Sells related services to the client to create higher volumes. Assists in the pricing of copy jobs/orders. Assists in maintaining, through a proactive approach, consistent company accounting and reporting policies within the IMS locations. Assists in implementation of new IMS sites. Fills in for absences or vacations. May order paper, toner and office supplies totaling $50-60K per year. May manage postal meter totaling $30-60K per year. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Requires high school diploma plus 6-12 months of related work experience.Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per IKON Office Solutions policy.Requires experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & related equipment. Requires experience with postage meter and equipment. Requires high school diploma plus 6-12 months of related work experience.Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per IKON Office Solutions policy.Requires copy, mail and reception experience. Requires experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & related equipment. Requires experience with postage meter and equipment. Apply On-line IKON is an Equal Opportunity Employer, M/F/D/V.

Job Title: Customer Service Representative Company: Staff Management Location: Lisle, IL Description: Turn your dependability into solid income   Staff Management, the country's leading provider of on-premise staffing and management solutions, is looking for excellent Customer Service Reps to work at our client location in Lisle, IL (near Naperville, just off I-88).   • Up to $10.25 per hour-eligible for pay increases after training and 90 days • Hiring Full and Part-time positions; Flexible Schedules • Inbound call center-hours of operation M-F 6am-10pm Sat/Sun 8am-5pm • Must have High school Diploma/GED and be at least 18 yrs old • Close to public transit.    Apply Online: http://sm.peoplescout.com/jobs/EntryServle t?job=S48&media=AS6   Media Code: AS6   Job Code: S48

Job Title: Manager of Customer Care Company: The LaSalle Network Location: Lisle, IL Description: The LaSalle Network is presently recruiting for a manager of customer care for a large pharmacy benefit management client located in the western Chicago suburbs. The manager of customer care will oversee the operations of a 180 seat call center, managing inbound and outbound calls from pharmacies and consumer members. The ideal candidate will have healthcare industry experience and a proven track record of call center management, ideally with experience in a turnaround or start up environment. The manager of customer care will be responsible for the hiring, management and development of personnel that serve at the Customer Care Help Desk. This position requires an individual who is capable of establishing goals and implementing guidelines required to present a highly competent and efficient call center. Manager of Customer Care Responsibilities: * Create a monthly staffing schedule, which ensures proper coverage of the Customer Care Help Desk, determined by clients' needs, and statistics provided by the phone system reports * Conduct periodic meetings with account representatives to discuss any outstanding Customer Care issues and prepare for any future plans or anticipated needs of clients * Maintain a basic understanding of the phone system to not only ensure optimal performance of the Customer Care Help Desk's phone operation, but to also serve as a backup for elementary functions company wide * Coordinate training and preparation for associates seeking certification as a pharmacy technician * Determine the workflow process and organizational structure of the Customer Care Help Desk * Maintain knowledge of current technologies for help desks and call centers in order to develop an environment which will best serve the company as well as their clients * Establish goals and standards by which the Customer Care Help Desk operates * Develop and implement guidelines and procedures by which the Customer Care Help Desk staff should operate * Assist team in troubleshooting problems * Investigate client or caller concerns, and determine and execute the proper plan of action * Maintain and monitor departmental statistics in order to report help desk performance to clients * Monitor and rank service requests assigned to the company * Advise and lend assistance in the planning and coordination of projects assigned to team members * Assess the skills of each individual team member in order to effectively delegate and prioritize the workload assigned to the department * Perform strategic planning for call center operations and customer satisfaction * Directly supervise associate(s) - interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; and other associate issues as they arise * Distribute information about company policies and procedures to associates. Represent management in issues dealing with enforcement of company policies and procedures, and the security and protection of company assets.

Job Title: Customer Service Coordinator (664) Company: Armour-Eckrich Meats LLC Location: Lisle, IL Description: 664 Job Description Are you someone who enjoys working in a fast-paced environment that values firm decision-making and leadership? Then join our growing company! Armour-Eckrich Meats, a division of Smithfield Foods, is a respected and well-known company who provides premium-quality meat products to families across the United States. We are building our Lisle headquarters, and are seeking highly motivated, enthusiastic individuals to join our team. SummaryThe Customer Service Representative is responsible for the Order Management of customer orders for the assigned area.  This includes, but not limited to: order placement, invoice generation following the 'Best Practice' policies of the Company, and the accurate and timely execution of customer order fulfillment. Responsibilities include, but are not limited to:•Communications with both internal and external customers via phone, e-mail or EDI. •Receive and accurately manage customer orders from placement to invoice. •Maintain a professional and courteous relationship with the customers to ensure a full understanding of their needs to enable effective and cost efficient service and programs for both parties. •To act as liaison between external and internal customers. This is to include, but not limited to Sales, Accounting, Inventory Planning, Plant Operations, Transportation, and Business Development. •Monitoring of all orders in the area of responsibility to ensure timely and accurate communication of any issues. •Provide timely resolution of both internal and external issues that may impede the service expectations of the customer. •Key point of contact for all disciplines in the order fulfillment process with Sales and the Customer. •Provide focus on Supply Chain efficiencies to drive costs from the process while maintaining or exceeding the Company standards of over all Customer Service. Required Skills •Strong communication skills.•Demonstrated inter-personal skills.  •Ability to make decisions that will service both the customer and the Company while understanding the cost impact to profitability. •Strong organizational skills. •Strong analytical/problem solving skills.•Ability to work in a fast paced environment.•Proficient in Outlook, Excel, Work, PowerPoint. Required Experience Minimum:•High school diploma or equivalent.•2 - 4 years experience in Customer Service, Sales or related functions required. Preferred:•Associates Degree in Business, Logistics or Finance.•Experience in the Grocery Industry.•SAP experience preferred or similiar type of software experience. Bi-lingual a plus.   Job Location Lisle, IL, US. Position Type Full-Time/Regular

Job Title: Call Center Manager Company: SXC Location: Lisle, IL Description: The Manager, Customer Care is a position that is responsible for the hiring, management and development of personnel that serve as the Customer Care Help Desk. This position requires an individual who is capable of establishing goals and implementing guidelines required to present a highly competent call center. This person will also have the ability to effectively communicate with a variety of people, ranging from direct reports to clients, demonstrating a clear understanding of not only the clients' needs, but those of SXC and its staff as well. Continuous work towards the development of the team and its contribution to the company as a whole must be done. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Functions:• Create a monthly staffing schedule, which ensures proper coverage of the Customer Care Help Desk, determined by clients' needs, and statistics provided by the phone system reports.• Conduct periodic meetings with account representatives to discuss any outstanding Customer Care issues and prepare for any future plans or anticipated needs of clients.• Maintain a basic understanding of the phone system to not only ensure optimal performance of the Customer Care Help Desk's phone operation, but to also serve as a backup for elementary functions company wide.• Coordinate training and preparation for associates seeking certification as a pharmacy technician.• Determine the workflow process and organizational structure of the Customer Care Help Desk. • Maintain knowledge of current technologies for Help Desks and Call Centers in order to develop an environment which will best serve our company as well as clients.• Establish goals and standards by which the Customer Care Help Desk operates.• Develop and implement guidelines and procedures by which the Customer Care Help Desk staff should operate.• Assist team in trouble shooting problems.• Investigate client or callers' concerns, and determine and execute the proper plan of action.• Maintain and monitor departmental statistics in order to report the help desk's performance to clients.• Monitor and rank service requests assigned to SXC as the client.• Advise and lend assistance in the planning and coordination of projects assigned to team members.• Assess the skills of each individual team member in order to effectively delegate and prioritize the workload assigned to the department.• Strategic Planning for Call Center Operations and Customer Satisfaction• Other duties as assigned. Supervisory Responsibilities:Directly supervises associate(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; and other associate issues as they arise. Provide management functions and controls to ensure that projects stay on course, on schedule and are completed in a timely, professional manner. This management role includes prioritization, scheduling, personnel assignment, progress monitoring and project reporting. Distribute information about company policies and procedures to associates. Represent SXC management in issues dealing with enforcement of company policies and procedures, and the security and protection of SXC assets. CIAC (Call Industry Advisory Council) certification a plus!Prefer candidate who has experience in PBM (Pharmacy Benefit Management) call center or in healthcare insurance plan call center. If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id Register to View -8372