Customer Service Jobs in Lincolnshire, Illinois

Job Title: Client Services Manager, Pharmacy Benefits Company: Take Care Health Systems, LLC Location: Deerfield, IL Description: Develop, service and maintain client relationships for assigned accounts. Responsible for the satisfaction and retention of existing client accounts. Serve as primary resource and point of escalation for assigned clients and staff. Develop and implement strategies and policies relating to account management and increasing new business sales. Works with clients to support and understand their overall business objectives and critical success factors including client service and financial expectations. Analyze plan profitability, utilization reports, plan efficiency, and recommends modifications for client programs. Provide appropriate direction, tools and resources to the Client Service team needed to maintain positive client relationships. Responsibilities: Account Management: *Leads the development and implementation of client service programs which directly support both the tactical and strategic service needs of the client and Walgreen Co. objectives. * Identifies opportunities for additional sales in existing accounts. Analyze plan profitability, utilization reports, plan efficiency, and recommends modifications for client programs. * Monitors client volume of demand for services. Analyzes and monitors trends to ensure the continued growth and viability of business operations and to identify areas of improvement. Recommends and implements adjustments to support client needs; presents findings to management. * Identifies and creates new processes to resolve continuing problems. Communicates global issues and escalated client concerns to Client Service Director. * Must be familiar with contractual requirements pursuant and specific to each client including financial arrangements, billing of services, remuneration, and performance and financial guarantees. * Ensures all details concerning the flow of services are maintained on an ongoing basis to meet the expectations of clients and Company. Client Relationship Management: * Focuses on client satisfaction with specific attention in the areas of client service relationship management and problem resolution. * Serves as the first point of contact for any changes to existing client services. Acts as escalation point for operational client issues and works with internal departments to design and implement solutions. * Maintains and strengthens client relationships by ensuring service excellence that meet clients’ needs through proactive client specific planning and proactive service. Monitors and ensures the timely and sufficient resolution of all client issues and requests. * Works to optimize the client and member experience as it relates to operations and service in order to drive high satisfaction, quality and efficiency for both client and Company. * Resolves problems and discrepancies related to existing contracts and plans. Designs solutions and oversees implementation of solutions to meet the customers' needs. * Assists in the preparation of client communications and presentations. Internal Relationship Management: * Develops positive working relationships with other departments and business units within Walgreen Co. to ensure business objectives are being met and service levels are maintained. * Actively participates and represents client services at internal meetings for the development of core business processes and procedures, program development, client requirements and other taskforces to ensure objectives are being met. * Works with management to explore methods and strategies to implement the Company’s communications and outreach initiatives in more cost effective/efficient ways. * Collaborates with Sales, Marketing, Operations, and Systems, and Walgreens market leadership to ensure the best service to clients. * Reports to client services teams and sales leadership on a regular basis regarding the needs associated with, and the status of, each client project. Meets frequently with client project leadership to discuss project progress, special initiatives and issues and to communicate critical updates. Service Compliance: * Holds responsibility for maintaining and updating all SOPs to meet local, state, and federal guidelines associated with client service programs. * Redesigns current accounts to maintain consistent application and compliance as client structures change and applicable laws are updated. * Ensures clients are operating and performing their activities according to SOPs as written and makes recommendations to adjust client activities to meet SOP requirements if they are not in compliance. * Leads the business requirement gathering process to influence the decision making in driving new/updating enhancements to ensure continuity and consistency of service to clients. * Analyzes utilization reports and recommends modifications to ensure compliance to regulation and contract terms. Human Resource Management: * Responsible for appropriate staffing and utilization of resources to include: staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, interpreting and ensuring consistent application of organizational policies. * Champions diversity initiatives within an organization and throughout the company. Experience: Minimum two (2) years in a corporate pharmacy related or sales environment either in sales support or client services position. Knowledge, Skills, and Abilities: Ability to listen and identify client needs and link these to appropriate company services. Excellent communication skills. Proficiency in MS Office applications. Strong analytical skills. Attention to detail and accuracy/integrity of data required. Sense of urgency in responding to and resolving client issues Take Care Health Systems is proud to be an equal opportunity employer of nice people! M/F/V/D

Job Title: Customer Service Representative Company: Stericycle Location: Bannockburn, IL Description: We are currently seeking a Customer Service Representative to provide timely response of customer inquiries up to and including pick-ups, billing, payments, product orders, etc., and all other aspects of a customer’s needs. Essential Duties and Responsibilities: Answers and processes customer inquiries received through the automated ADC system, mail, or email in a timely manner. Handles inquiries on customer invoices, payments, and collections as outlined by the Customer Service Manager. Prepares reports and distributes to appropriate customers, as requested by field representatives. Positions Stericycle products and services when speaking with customers. Provides feedback to management on ways to increase efficiencies and the effectiveness of servicing customer’s needs. Performs necessary record keeping activities. Performs other related duties as required or requested. JOB REQUIREMENTS: Education and Experience: Education equivalent to graduation from high school, or the equivalent in related work experience demonstrating basic customer service and phone skills. Six or more months of general office experience, preferably in a customer service environment, or the equivalent in related work experience. Demonstrates the ability to type a minimum of 40 wpm. Demonstrates general knowledge of Windows PC, Microsoft Word and Excel, and Outlook, CIB, Tower, and BSA.   Benefits: Excellent benefits including promotional opportunities, medical, dental, vision, life, short and long-term disability, tuition reimbursement, employer matching 401(k), employee stock purchase plan, vacation, holidays and personal days.

Job Title: Click here for job details'>Customer Service Associate I Sales/Service-Deerfie Company: PNC Financial Services Group, Inc. Location: Deerfield, IL Description: Auto req ID 66753BR Position Title Customer Service Associate I Sales/Service-Deerfield Northbrook Branch Line of Business Retail Banking - Branch Banking Company PNC Bank NA City IL - Deerfield Building Location Code IL290 - Deerfield Northbrook Branch Job Type Regular Job Status Full Time Job Description As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US. We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility.As a PNC Customer Service Associate, you will be part of successful and growing retail banking organization, one with almost 3 million customers and 1,000 branch offices throughout the Northeast and Middle Atlantic. As a Customer Service Associate, you'll be an essential part of the client experience on the floor, coordinating with every member of a first rate branch bank staff. You'll gain the satisfaction of knowing that you are meeting customers' needs by providing personable, quick service. This position is based in our Deerfield location.Your position reports to the Branch Manager.In a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training. Every day will be different, and you will spend some time on the teller line and other times at a sales and service desk. Your colleagues will count upon your ability to convey features of PNC products to customers and then refer them to the appropriate branch professional for further assistance. PNC is committed to leadership, so you will be backed by state-of-the-industry software, call-desk support, and training resources. You'll have the prestige, security and room-to-grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.The successful candidate will have the following qualifications: High School Diploma or equivalent is required At least 6 months of cash handling experience is required At least 1 year of customer service experience in a financial services, sales or retail industry is preferred Prior experience in being evaluated by customers is preferred Ability to multitask Excellent interpersonal skills and professional manner Strong written and verbal communication skills Computer skills to include ability to work in Windows based applications Able to lift heavy coin as well as stand on feet for a long period of time Able to work evenings and weekends depending on branch needs is requiredPNC is committed to offering you a comprehensive and competitive benefits package. We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment.Options you may be able to consider include: Medical and Dental Coverage Life Insurance Part Time Benefits Education Assistance Paid Training Paid Vacation Competitive Pay Shift Differential 401(k) Flexible Schedules Growth Opportunity Work/Life BalancePNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO Shift Daylight Total Hours Per Week 40 Scheduled Days/Hours Monday - Saturday Travel None HR Job Code C07184 CUST SERV ASSC I SL/SRV

Job Title: Customer Service Associate I Sales/Service-Deerfield Northbrook Branch Company: National City Location: Deerfield, IL Description: As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US. We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility.As a PNC Customer Service Associate, you will be part of successful and growing retail banking organization, one with almost 3 million customers and 1,000 branch offices throughout the Northeast and Middle Atlantic. As a Customer Service Associate, you'll be an essential part of the client experience on the floor, coordinating with every member of a first rate branch bank staff. You'll gain the satisfaction of knowing that you are meeting customers' needs by providing personable, quick service. This position is based in our Deerfield location.Your position reports to the Branch Manager.In a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training. Every day will be different, and you will spend some time on the teller line and other times at a sales and service desk. Your colleagues will count upon your ability to convey features of PNC products to customers and then refer them to the appropriate branch professional for further assistance. PNC is committed to leadership, so you will be backed by state-of-the-industry software, call-desk support, and training resources. You'll have the prestige, security and room-to-grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.The successful candidate will have the following qualifications:High School Diploma or equivalent is required At least 6 months of cash handling experience is required At least 1 year of customer service experience in a financial services, sales or retail industry is preferred Prior experience in being evaluated by customers is preferred Ability to multitask Excellent interpersonal skills and professional manner Strong written and verbal communication skills Computer skills to include ability to work in Windows based applications Able to lift heavy coin as well as stand on feet for a long period of time Able to work evenings and weekends depending on branch needs is requiredPNC is committed to offering you a comprehensive and competitive benefits package. We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment.Options you may be able to consider include:Medical and Dental Coverage Life Insurance Part Time Benefits Education Assistance Paid Training Paid Vacation Competitive Pay Shift Differential 401(k) Flexible Schedules Growth Opportunity Work/Life BalancePNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SOShiftDaylightTotal Hours Per Week40Scheduled Days/HoursMonday - SaturdayTravelNoneHR Job CodeC07184 CUST SERV ASSC I SL/SRV

Job Title: Director, Call Center Operations Company: Stericycle Location: Bannockburn, IL Description: We are currently seeking a Call Center Operations Director to be responsible for leading the execution of strategic and operational plans—this includes driving improvement in customer satisfaction, employee development and retention, and productivity for front office (call center) and back office (offline) functions. The Director will ensure that service goals are consistently met in a primarily inbound Call Center that does some outbound calling. The Director will set the tone for culture, performance, and reputation with a host of key internal and external constituencies. The Director will also interact with leadership to establish best operational practices and execute the vision for and operations of a consolidated call center while supporting the Stericycle service strategy. Assist and manage expense budgets annually and tactically.     Essential Duties and Responsibilities: Direct all operations activities within the Center including scheduling, hiring, training, oversight and improvement of key performance indicators, management of call center software, performance monitoring, agent development and mentoring, and post call customer satisfaction surveys. Responsible for the establishment of and compliance with standard practices and processes across the call center. Also responsible for implementing best operations practices and process improvement. Track and analyze Call Center performance versus service goals; issue regular reports to senior management and business unit customers of performance versus goals and recommended actions. Accountable for call center quality, including assurance activities, across the call centers. Develop and maintain strong relationships with internal business unit customers, whose services provided through the Call Center, conduct regular performance reviews with each business unit and channel customer feedback on a regular basis to improve sales and service. Responsible for the development of and compliance with key performance indicators with the organizational partners. Provide strategic planning for the call center, create buy-in among the staff, and implement process and system improvements. Serve as a liaison between senior leadership and the call center to cascade organizational strategies and goals to the call center. Responsible for supporting the call center in the attainment of key performance indicators metrics such as conversion rate. Responsible for communicating call center performance to region. Responsible Support the execution of the CRM strategy and roadmap and support the development of the DRMS system. Build a team environment through regular contact, communication, and meetings with staff. Ensure that staff is sufficiently trained and managed to accomplish shared goals. Establish training programs to achieve consistent process and performance standards across all call centers. Accountable for developing and sustaining a culture of customer service excellence and higher level of customer satisfaction, including measurement and continuous improvement. Serve as the business lead for and partner with IT to support implementation of technology infrastructure, including the hardware, software, and telephony required. Responsible for future implementations of additional contact channels such as email, direct marketing, and outbound solicitation. Working with HR group, manage all HR issues for the Call Center including interviewing and hiring new employees, modifying or introducing new staff policies or programs, and ensuring staff compliance with all policies and programs. Responsible for designing incentive programs in collaboration with human resources. Develop and implement regular employee incentive and recognition programs and activities. JOB REQUIREMENTS: Education and Experience: Bachelor’s Degree required for the position, Master’s degree preferred. Experience demonstrating strong knowledge of leadership and professional development to assigned direct reports. Minimum of seven to ten years of management experience in a call center environment. Demonstrated ability to formulate and execute business strategy to meet the strategic needs of the organization. Significant inbound call center management experience including operations, performance metrics, continuous improvement, and process excellence. Call center software application knowledge preferred. Excellent verbal and written communication skills required. Excellent computer skills required. Strong communication and organizational skills, previous experience managing contact centers, strong working knowledge of communication channel operations (phone, email and live chat systems), proficient with Excel and Word, strong analytical and communication skills (both written and oral). Benefits: Excellent benefits including promotional opportunities, medical, dental, vision, life, short and long-term disability, tuition reimbursement, employer matching 401(k), employee stock purchase plan, vacation, holidays and personal days.

Job Title: Customer Service Representative - National Accounts Company: Volt Workforce Solutions Location: Bannockburn, IL Description: Customer Service Representative - National AccountsDescription: Volt Workforce Solutions is looking for a strong Customer Service Representative to join a growing Fortune 500 organization. This individual will be assisting large, high-level national accounts. Responsibilities include: maintain customer relationships by handling questions and concerns with speed, accuracy and professionalism, provides timely response of customer inquiries, supporting the national account sales team and their client needs, and all other aspects of a customer's needs. Volt Workforce Solutions is an international leader in offering human resource solutions for our customers. Publicly traded on the New York Stock Exchange (VOL), Volt has been in business for 59 years, has over 300 locations in the United States and Canada, and has operations in over 15 countries across the world. Volt offers industry leading benefits as we strive to be recognized as the employer of choice by our employees. Volt Workforce Solutions is an Equal Opportunity Employer.Requirements: 3-5 years of high-level Customer Service experience specializing in large national accounts is required for the position. Strong experience in supporting field sales representatives and their clients is needed for the role. Strong professionalism, ability to learn quickly, and strong business acumen are all needed for the role. Strong computer skills and the ability to work with many different programs at once is needed fort the role. MS Excel proficiency is required and salesforce.com experience is preferred. Location: Bannockburn, ILType: CONTRACTDuration: 365+ DaysPay Rate: $16.00 - $16.00 Hourly DOEContact:Volt Workforce SolutionsVolt Workforce Solutions311 S. Wacker Dr., Ste. 2300Chicago, IL 60606PH: Register to View FX: Register to View

Job Title: Customer Account Rep Company: United Stationers Inc. Location: Deerfield, IL Description: LagasseSweet is looking for a Customer Account Representative to work at our Deerfield offices.Primary PurposeProcesses orders for large customer accounts. Serves as the internal and external contact point for order issue resolution, order expediting, and warehouse transfers. Ensures that order processing meets fill rate and service level commitments. May provide backup assistance for order entry and customer service activities as needed.Major Responsibilities? Coordinates inbound vendor order expediting, warehouse/inventory transfers, branch activity on order staging and labeling, reporting, backorder release, and fill rate maintenance. Ensures service level commitments with account order processing.? Monitors inventory levels and locations of inventory for assigned company accounts. Ensures inventory levels and locations remain within parameters, and alerts procurement and management when inventory levels fall below acceptable levels.? Processes customer account order. Coordinates the electronic data interchange process for order processing.? As necessary, provides excellent customer service to customer account. Provides back-up assistance with phone calls, the customer account email inbox, and provides assistance to customer service associates.? Understand and demonstrate United Stationers Core Values.? Performs other duties as assigned.Skills/Knowledge Required? Excellent customer service and communication skills, including giving and receiving instructions, counseling customers, and resolving issues and disputes via telephone and e-mail.? Strong problem solving skills.? Intermediate proficiency with MS Office, including Outlook, Word, and Excel.? Intermediate proficiency with order processing and ERP software required. Experience using Trend or a similar system is preferred.? Intermediate proficiency using the Internet and Web browsers to examine products, research customers, and use online ordering, inventory, and procurement tools.Education and Experience? Associate’s degree in general business management, supply chain management, or related field or equivalent training and experience required. Bachelor’s degree preferred.? Two years experience in retail distribution customer service, procurement, and/or order expediting required. Experience working with Staples in a distribution or customer service capacity preferred.''Principals Only''. ''Please note that we are not accepting unsolicited resumes or phone calls from 3rd party recruitment agencies, search firms or consultants at this time.

Job Title: Bi-lingual Spanish Customer Service Representative Company: Career Sources Unlimited, Inc. Location: Deerfield, IL Description: Outstanding opportunity for a Spanish bi-lingual (read/write/translate) customer service representative with 2 to 5 years pf experience. College degree a plus! Must be well spoken, polished and professional and have a strong work ethic and solid work history. Must have strong computer skills with MS Office, accurate typing and the ability to work in a very fast paced environment. This is a great position for a candidate that is looking for a great company that is stable and growing. Must have a positive attitude and possess the ability to learn quickly. Excellent benefits include 401K, full health, tuition reimbursement and a friendly office culture.

Job Title: Bilingual (Spanish) Customer Service Representative Company: Volt Information Sciences Location: Bannockburn, IL Description: Click here Bilingual (Spanish) Customer Service Representative Posted on:01/15/10 Job Number: Register to View -20-254106   Add to Cart   Email to a Friend Location: Bannockburn, IL Description: Work Environment: Call Center. Under immediate direction, maintains sound customer relationships by handling questions and concerns with speed, accuracy and professionalism. Provides timely response of customer inquiries up to and including pick-ups, billing, payments, product orders, etc., and all other aspects of a customer's needs. Key Job Activities: 1) Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated ADC system, mail, or email regarding inquiries on invoices, payments, and collections as outlined by the Customer Service Manager, positioning CLIENT products and services to customers. Must be able to research customer issues and find workable solutions. 2) Provides feedback to management on ways to increase efficiencies and the effectiveness of servicing customer's needs. 3) Performs necessary record keeping activities. 4) Performs other related duties as required or requested. Contacts (Internal/External): Ongoing contact with customers in an effort to resolve problems/issues directed by customers. Regular contact with all levels of CLIENT personnel, including billing, collections, sales, transportation facilities, and information services. Requirements: Candidates should be available to work 8 hour shifts in between the hours of 7AM - 7PM. Shift schedules are subject to change during this time. Only candidates with previous Call Center experience will be considered. Education and Experience Required (including certifications and/or software requirements for the position): High school diploma or GED required. Six or more months of general office experience, preferably in a customer service environment, or the equivalent in related work experience. Demonstrates the ability to type a minimum of 40 wpm. Demonstrates general knowledge of Windows PC, Microsoft Word and Excel, and Outlook, CIB, Tower, and BSA. Demonstrates strong organizational and interpersonal communication skills. Ability to handle complex and demanding situations tactfully when dealing with customers and assist other team members with problem resolutions. Key Competencies Requires research skills to trouble shoot customer problems. Can identify and understand customer needs; quickly gain customer trust and respect maintain effective relationships with customers; takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction. Excellent communication abilities are essential. Can present information in a clear, concise, and organized manner; Practices attentive and active listening skills and can accurately restate the opinions of others. Ability to manage through multiple and competing priorities. Determines the appropriate process to accomplish tasks while eliminating roadblocks, changing work behavior as needed to accommodate changing demands. Demonstrates the ability to follow and implement management and customer detailed instructions accurately and completely. Must be able to exert up to 25 pounds of force occasionally to lift or move objects. Possibility to extend and/or convert to hire!!! Type: CONTRACT Duration: 90 - 120 Days Payrate: 15.00 - 15.00 Hourly DOE Contact: Volt Workforce Solutions 1101 Perimeter Drive, Ste. 610 Schaumburg, IL 60173 Phone: Register to View Fax: Register to View Register to View

Job Title: Customer Service Representative Company: Volt Workforce Solutions Location: Deerfield, IL Description: High School diploma or GED required. 6+ months of customer service experience. Working knowledge of Microsoft Word, Excel and Outlook.