Customer Service Jobs in Lansing, Illinois

Job Title: CUSTOMER SERVICE REP Company: CONFIDENTIAL Location: Munster, IN Description: CUSTOMER SERVICE Customer Service Rep Needed for fast-paced manufacturing facility. Must be computer literate. Email resume to: Register to View

Job Title: Customer Service Representative Company: Fifth Third Bank Location: Chicago Heights, IL Description:                                                       ** BILINGUAL SPANISH HIGHLY PREFERRED **GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations.ESSENTIAL DUTIES & RESPONSIBILITIES: Customer ServiceA. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential.E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.Bank Operations/TransactionsA. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office.B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary.E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.ReferralsA. Consistently meet or exceed sales referrals as set by management.B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded.SUPERVISORY RESPONSIBILITIES: N/A Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves extensive cash handling, which requires ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires knowledge of retail policies and procedures in order to perform the essential duties. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.

Job Title: Lead Customer Service Representative Company: Fifth Third Bank Location: Harvey, IL Description: GENERAL FUNCTION: Manage a fund of cash and process a variety of commercial, savings, and other transactions for customers and the general public. Function in a Senior Customer Service Representative capacity performing the most complex duties of a CSR, exercising considerable independent judgment. ESSENTIAL DUTIES & RESPONSIBILITIES: Perform daily office responsibilities such as, account transactions, account maintenance, customer correspondence, balancing consistently, and completing delegated reports and projects as scheduled. Handle various branch tasks daily, in addition to customer activity, such as, balance and monitor cash items, credit holdover accounts, prepare statement of condition, order and prepare cash shipments and prepare collection items. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base. Consistently meet or exceed sales goals as set by banking center management for an advanced level of CSR. Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors. Maintain a well-developed working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs. Initiate sales and be capable of effectively cross-selling bank products and services to customers, so that personal and bank goals are consistently met and/or exceeded. Handle complex customer problems with professionalism. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. Maintain a position of trust and responsibility by keeping all customer business confidential. Assist as needed in the opening of new accounts and Safe Deposit Boxes. Perform in the role of training and development personnel for new CSR's and /or existing CSR's as needed; help to identify any other CSR's who are capable of training new staff members. As, Lead, monitor the operation behind the CSR line; delegate work and take issues to management as needed. As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and banking center procedures; assist management in keeping CSR's up-to-date as requested. Lead and motivate CSR team in sales efforts towards reaching banking center goals.df-lj

Job Title: Call Center Agent Company: Company Confidential Location: Blue Island, IL Description: We are entering our 21st year in servicing  - businesses, corporations, medical industry, and service organizations. Approximately one-third of our clients are Fortune 500 companies.  Service base is national as well as international. We do not advertise - we do not even appear in the Yellow Pages. Clients come to us on referral.  We always endeavor to hire people who understand how important it is to maintain a level of excellence that cannot be challenged. We provide service to our clients 24 hours a day - 7 days a week. We are looking for hardworking, honest individuals to add to our team. Only the serious need to apply - we are looking to fill these positions immediately.  All shifts are available.Requirements:*60 wpm typing with 95% accuracy*Computer skills: 2 yrs experience with Word Processing Skills*Customer service skills: 2 yrs *Call Center experience: 2 yrs*Excellent communication skills, proper diction, grammar, spelling, attention to detail, verbal communications  telephone skills, listening, data entry skills "this is not an data entry position", professionalism and be able to   multi-task*Bilingual skills a plus*Airline reservation skills a plus also - experience in using Apollo, Sabre or WorldSpan*Flexibility in schedulingBenefits:*Paid vacation*Medical and Dental Benefits*Employee of the Year receives a one week "tropical getaway for two, which includes airfare & accommodationsTo apply for these positions please send resume to include salary history and cover letter to: Register to View or fax it to Register to View

Job Title: Center Customer Service Coord Company: FedEx Location: Matteson, IL Description: PROMOTE FROM WITHINAt FedEx Kinko’s we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Kinko’s Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2009-42360JobTitle: Center Customer Service Coord

Job Title: Customer Service Representative Company: Company Confidential Location: Matteson, IL Description: GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A

Job Title: Insurance Agency - Customer Service Representative - Personal Lines Company: Company Confidential Location: Evergreen Park, IL Description: Qualifications:  Prior Personal Lines CSR experience preferred.  Computer knowledge of windows based programs and Applied Systems software preferred.  Good oral and written communication skills a must.  Ideal candidate will possess experience with Customer Service, product knowledge, quality focus, problem solving, market knowledge, documentation skills, phone skills, resolving conflict and multi-tasking abilities.   Compensation/Benefits:  Negotiable.

Job Title: Customer Resource Specialist Company: University of Phoenix Location: Merrillville, IN Description: Under minimal supervision, this position is accountable for all customer interaction and problem solving, as well as, for bringing successful closure to all service related issues associated with University academic policies, procedures, and standards. This position is accountable for understanding, as well as, applying and interpreting University academic policies, procedures, and services to students, campuses, corporate personnel, and other higher education institutions. Required Knowledge, Skills and Ability: A bachelor's degree in business, education, psychology or related field preferred. Proven experience in a business, education or service environment responding to customer inquiries regarding company policies, procedures, and standards, as described above. Proven knowledge and understanding of University academic policies and procedures strongly preferred. Must have excellent oral, written and interpersonal communication and customer service skills to handle complex and sensitive interactions with internal and external customers, as described above. Must have the ability to acquire and utilize a sound knowledge of company's information systems, as well as, fundamental knowledge of company, services and products, as described above. Must have a working knowledge of personal software packages to create and generate reports, as well as, retrieve and track reporting data, as described above. Must possess excellent organizational skills to display the ability to provide timely, accurate information on a variety of academically oriented subjects, as described above. Must possess excellent communication skills to maintain a positive, professional and helpful attitude with customers. Must demonstrate a minimum typing speed of 35 WPM. Ability to handle a high volume of incoming calls, search the appropriate resources tools for correct and timely information, and maintain a professional demeanor all times. Additional Position Specifications: Evening and weekend student resource center coverage. Additional responsibilities include scheduling of tutoring sessions and workshops for students.

Job Title: Customer Service Representative Company: Company Confidential Location: Orland Park, IL Description: Orland Park insurance office had immediate opportunity for an experienced Customer Service Representative.  Qualified candidates will have minimum two years customer service, sales or office experience.  Must have excellent written and verbal communication skills, be computer literate, and enjoy a fast paced team environment.  Responsibilities include:    Answering phones, typing, filing, quoting, mail, customer correspondence. Prior insurance or sales experience is a plus. Please send resume and salary requirements to: Register to View

Job Title: CUSTOMER SERVICE REPRESENTATIVE NEEDED FOR BUSY METAL RETAILER Company: Metal Supermarkets Corporation Location: Bedford Park, IL Description: CUSTOMER SERVICE REPRESENTATIVEAbout UsMetal Supermarkets is the world’s largest distributor of small quantity metals, with 80 franchised and company-owned stores operating in the USA, Canada and Europe.  Metal Supermarkets supplies a wide variety of metals to the maintenance industry, machine shops, fabricators and hobbyists.  Our commitment to providing the highest level of service is reflected in our policy of fast delivery, cut to size orders and no minimum order size. About the OpportunityWe have an immediate opening in our Bedoford Park location.  As Customer Service Representative you will be responsible for driving sales of products and value added services by providing the highest level of service to our customers. ResponsibilitiesSupporting the achievement of sales/budget targets, by providing consistent superior service ensuring that all customer needs are determined and satisfied Accurately process customer orders and quotes based on material and size specifications maintaining a professional business relationship Update customer information in our database Perform other duties as requested  Qualifications2+ years of exceptional sales & customer service experience in the metal industry preferred  Must have excellent communications skills - verbal/written Motivated and enthusiastic team contributor Ability to work under pressure, multi-task and meet deadlines Proficient computer skills - MS Outlook etc High school diploma Knowledge of measuring instruments – i.e.: tape measure and dial calipers Physically able to frequently lift/move metal product weighing 50 -75 lbs Must have a valid driver’s license with clean abstract Forklift certified a definite asset Metal Supermarkets provides a competitive compensation package including salary, benefits paid holidays/vacation, tuition reimbursement and incentive plan.  Please send your resume and cover letter in to Nicole Nassif– Regional Manager Register to View   Please be sure to include your salary expectations!