Customer Service Jobs in Joliet, Illinois

Job Title: Metro Customer Service Mgr 1 -Lemont, IL Company: U.S. Bancorp Location: Lemont, IL Description: Manages the branch and supervision of non-exempt branch staff. This includes interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions. Ensures branch meets customer service goals and achieves business results by developing, motivating, and rewarding employees; communicates performance goals and results; recognizes performance; provides coaching and training. Coordinates operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits. Handles customer questions, concerns, and complaints as escalated by branch staff or otherwise as needed. Ensures assigned branch location complies with or satisfies legal and regulatory requirements established.Your Career is Here.

Job Title: Customer Service Rep I Company: MB Financial Bank Location: Lemont, IL Description: Job Type: Full-Time Location: 1151 State Street-LEMONT Last Updated: 02/24/2010 Job Description:Reference: MD12245 Summary: Refers products and services, receives and pays out money, and maintains records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following: Complete knowledge of CSA I, II and III, as well as, Personal Banker duties (i.e. cross-selling other bank products). Represents the Bank in a courteous and professional manner, by greeting and addressing the customer by name, while providing prompt, efficient, and accurate service when processing customer transactions. Understand how and where to properly direct customer inquiries and complaints to preserve customer satisfaction. Knowledge of Bank products and services and ability to refer products and services to the appropriate customer. Focus on individual and departmental goals for both sales and referrals to achieve monthly referral goals as established by the CSM. Meet personal goals and promote team goals set by Retail Management. Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customer. Receives checks and cash for deposit, verifies amount, examines checks for endorsements, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Accepts checks and/or cash for loan payments, TT&L payments, official checks, travelers’ checks, and US Savings bonds, verifies cash, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Knowledge of guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior completing. Comply with over-ride or review decisions and signing authority as established by the CSM and/or in accordance with Bank procedures. Places holds on accounts for uncollected funds only when required as stated in Bank procedures. Responsible to order CSA’s own daily supply of cash, and verification of incoming cash. Maintain cash drawer limits according to Bank policy. Prepare system blotter to balance currency and coin in cash drawer at end of shift and compare with system totals. Manage CSA’s differences according to Bank policy. Participates in dual control procedures for removing cash and consignment items from cash vault and removing and processing transactions from the night depository and Automated Teller Machines (ATM), including verifying cash and totals. Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as, cost-efficient, customer service. Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses. Some branch travel required. Must be flexible to travel to other bank locations as needed. Comply with all Bank policies/procedures and all applicable federal and state laws and regulations. LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy. Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associates degree or equivalent from a two year college or technical school; or a high school diploma or general education degree (GED); and one year of related job experience. Management experience is preferred. Language Ability: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math Ability: Ability to add, subtract, multiply, and divide numbers in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software. Certificates and Licenses: No certifications needed. Supervisory Responsibilities: This job may have some supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. We are proud to be an EEO/AA employer M/F/D/V. 20090507

Job Title: Customer Service Associate Company: Ashley Furniture Location: Bolingbrook, IL Description: Customer Service Associate Bolingbrook & Mokena Locations Ashley Home Store is hiring a Customer Service Associate to provide administrative and clerical services in support of the Ashley Furniture HomeStore to execute daily processes and procedures. Promote quality customer service via clear communication and transactional accuracy. Act as a source of support for selling function and sales personnel. Essential Duties and Responsibilities Implement opening and closing procedures Manage telephone traffic. Access inventory information and advise sales associates. Confirm customer credit ratings. Explain financing plans and other terms and condition of a sale. Explain terms for customer pick up or delivery. Complete sales transactions. Enter sale data into computer software including but not limited to credit card machine, hypercom and HOMES/AS400. Create and print price tags as directed. Execute daily checklists. Execute employee purchase policies. Execute all store policies and procedures. Maintain a clean and organized work station. Maintain a professional image. Completes other assignments and special projects as requested. Minimum Qualifications Education Required - High School Diploma or GED Desired Some College course work Experience Customer service experience Knowledge of: Computers Skills and Abilities Excellent/professional communication skills with both internal and external contacts Proficient computer knowledge with Microsoft Tools Skilled at balancing multiple priorities in a fast paced environment Professional telephone skills Understands basic financial terms Highly organized This position is part-time 10 to 20 hours per week. This is a great position for someone looking to earn some extra income, going to school, or just wanting to get out of the house weekend hours are necessary and flexibility during the week is a plus! Interested Candidates Please Indicate which location you are interested in and send resumes to: Register to View

Job Title: Customer Service Rep - Bolingbrook, IL Company: Labor Ready Location: Bolingbrook, IL Description: Overview: Are you searching for career growth in an exciting industry?  Labor Ready, a TrueBlue company, is now hiring a permanent, full-time Customer Service Representative in your area.  We're a multi-brand, international organization with multiple career paths available!Some of the exciting features of this opportunity include:Career growth.Competitive salary.Tuition Reimbursement.Monthly bonus potential.Excellent benefits package.Fast-paced work environment.In this role, building relationships with both customers and temporary employees is essential as well as assisting branch management with sales and customer service.  This is an excellent opportunity to start learning the management ropes and to define your own career path in either operations or sales. In fact, over half of our Branch Managers were promoted from their former Customer Service Representative roles!  With Labor Ready, the possibilities are endless. The expected work schedule for this position is Monday-Friday, 5:30am-2:00pm and every other weekend. Responsibilities: Responsibilities include:Frequent cold-calling and appointment setting.Call existing customers to generate repeat sales.Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location. Drive temporary workers to and from job sites as needed (mileage compensated).Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits.  Make collection calls to customers.Assist in worker payout and process payroll from completed work tickets. Required Skills and Experience: Successful CSR skills and characteristics:High school diploma or GED required; One year of college or technical training preferred.Must have valid driver's license and a car that can be used for work.2 years sales or appointment setting experience preferred.Highest commitment to quality customer service.Excellent communication skills, both written and verbal.Strong computer skills; Ability to learn and work with new programs.Bilingual language skills a plus. TrueBlue, Inc. is an Equal Opportunity Employer.  We embrace diversity at all levels of our organization and encourage all qualified employees to explore this opportunity. NOTICE REGARDING BACKGROUND CHECKS:Labor Ready will conduct a background check to verify the information contained in your application for employment and to help determine whether you are a suitable candidate for such employment. The background information obtained may include, but is not limited to, information about educational history, prior employment, criminal record, driving record verification and a drug test. If Labor Ready intends to use any information obtained through this background check in whole or in part in making an adverse employment decision, you will be provided with a (1) a copy of your background report and (2) a written summary of your rights under the Fair Credit Reporting Act.

Job Title: Customer Service Rep 2 Company: McKesson Corporation Location: Bolingbrook, IL Description: Create medical supply solutions so well thought out, they give our customers time to focus on what matters - their patients. At McKesson Medical-Surgical, you have the power to integrate customized supply management solutions that enable healthcare professionals to deliver exceptional care. Solutions that optimize supply purchasing and materials management. Giving doctors more time to manage lives, instead of supplies. Join our supportive, collaborative team and make a real difference in your future. That's the power to build your future. >Position Description >Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.  Determines the status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc.  May schedule field service repair calls.  Handles requests for additional company materials.  Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems. >Minimum Requirements >1+ years customer service experience >Education >HS Diploma or Equivalent >Physical Requirements >General Office Demands >Company Statement >McKesson offers a competitive compensation and benefits package. McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information. As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. >Agency Statement >No agencies please.

Job Title: Call Center Representative Company: Aerotek Location: Bolingbrook, IL Description: A large company located in Bolingbrook is looking to hire a Call Center Representative.This position requires one to be responsible for:- Making sure products are shipped and arrive to their destination on time- Handle inbound and outbound calls from hospitals, clinics, and general public regarding medical supplies.- Bilingual PreferredFor quickest consideration contact Sean at Register to View Required Skills: DATA ENTRY, INBOUND/OUTBOUND CUSTOMER SERVICE, MEDICAL TERMINOLOGY, BILINGUALJoin Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Job Title: Customer Service Manager & Banking Specialist (CSMB) I II III IV V Company: MB Financial Bank Location: Aurora, IL Description: Job Type: Full-Time Location: 2992 Indian Trail Road-AURORA Last Updated: 02/24/2010 Job Description:Reference: JF12242 Summary: Responsible for the administration and coordination of the sales staff of the Banking Center. Provides coaching and feedback to all banking center staff. Responsible for accomplishing sales and service objectives, designated goals and increasing the wallet share of existing client base. Essential Duties and Responsibilities include the following: Complete knowledge of Customer Service Associate I, II and III. Responsible for the development and training of the Customer Service Associates. Provides on-going sales and service coaching, leadership and mentoring. Responsible for designation and proper utilization of over-ride authorities. Assist CSA’s in working with unusual or difficult problems. Monitors and assists CSA’s with balancing computation, approval, overrides and any complex problems that might arise. Resolve CSA discrepancies and accounting differences between CSA’s, Proof Department and Data Processing according to Bank Policy. Assures that auditing controls are observed. Audits CSA’s cash drawers as directed in Bank Policy. Exercising executive and administrative control over the functions of the office, including the implementation of local policy and explanation of organization programs, policies and objectives. Attending to the needs of existing and prospective customers, including answering inquiries regarding accounts and loans and handling customer complaints. Responsible for the development and training of the CSA’s through effective coaching techniques; ensuring customer satisfaction and the achievement of Banking Center goals and objectives. Adhering to the prescribed security controls to protect the Banking Center against criminal and fraudulent operations and unnecessary risk or exposure. Exercising the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Conducts monthly sales and coaching meetings and weekly chart sessions with Banking Center staff.. Responsible for all tracking and reporting as directed by the Management. Reviews overdrafts as needed, according to Bank policy. Make recommendations to the BCM about possible ways to improve the Banking Center. Work towards achieving goals and objectives with BCM as defined by Retail Strategic and Business Plan. Create and implement action plans when needed to better the quality of service in the Banking Center. Encourage team environment through effective leadership and coaching. Meet goals set by Retail Management. Some branch travel required. Must be flexible to travel to other bank locations as needed. Encourage team environment. Comply with Bank’s policies and procedures. Comply with all applicable federal and state laws and regulations. LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy. Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associates degree from a two year college; or a high school diploma or general education degree (GED) and four years of banking experience and/or training. Management experience preferred. Language Ability: Demonstrates excellent communication skills both written and verbal. Ability to analyze, and interpret general business periodicals, technical procedures, financial reports, legal documents and governmental regulations. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Can respond to questions from groups of managers, clients, customers and the general public. Math Ability: Ability to add, subtract, multiply and divide numbers in all units of measure, using whole numbers, common fractions and decimals. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software. Certificates and Licenses: No certifications needed. Supervisory Responsibilities: Directly supervises a number of employees depending on the location. Responsible for the development of staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance and resolving problems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. We are proud to be an EEO/AA employer M/F/D/V. 20090511

Job Title: CUSTOMER SERVICE REPRESENTATIVE Company: Advocate Health Care Location: Aurora, IL Description: Provides customer service to patients by receiving incoming telephone calls for the purpose of scheduling patient appointments and taking messages for the providers. Answer calls and provides service related to customer/patient, telephone inquiries related to appointment scheduling. Documents, provider messages in the EMR system. This position is mainly a Customer Service Rep position but is also crossed-trained as a receptionist. Flexibility to cover both areas is required in this position. Hours: 20 hours a week, M-F, must be flexible. Hours may vary within the work week (i.e., 7-4pm, 8-5pm and 8:30-5:30p). Willingness to extend hours/days on occasion to help cover during vacations, staffing needs.Job #: 30-05-070-14

Job Title: Customer Service Professional (Start Date - 03/08/ Company: Allstate Location: Woodridge, IL Description: Schedule: Must be flexible within our operating hours of 6:00am to Midnight and open 365 days a year. One day off during the week and one day off on the weekend.   Job Duties and Responsibilities:  Allstate Insurance Company located in Woodridge, IL is looking for individuals with a great deal of patience, good problem-solving skills, and the ability to gather information and make decisions. You'll answer questions, explain coverage, make changes to policies, sell additional coverage, and do whatever it takes to delight our customers on the first call. Each customer contact brings a new opportunity, keeping the job constantly exciting and rewarding.   After completing our industry leading training and passing the insurance licensing exam, you will be ready to service insurance policies over the phone. Each customer contact offers you a new opportunity to make an impact on our business.    We have a fully paid training program! Becoming a Customer Service Professional is just the beginning.   Important Details: Starting Pay:  $14.35 hourly / $29,848.00 annually. Generous monthly incentive plan. Service Professional Training Hours: 8-10 weeks; Mon - Fri: 9:30am - 6:00pm Please do not contact Allstate.  Once you apply you will receive notification confirming your application.   Other responsibilities include: Commitment to provide outstanding customer service to everyone you contact.  Resolve all Policy Holder's requests and concerns in an efficient and upbeat manner. Educate our Policy Holders on their insurance coverage. Demonstrate an understanding and commitment to first call resolution.  Qualifications:  Requirements: High School Diploma/General Education Diploma (GED) Customer Service experience or Customer Contact (prefer 2 years or more) Excellent computer skills Strong written and verbal communication skills

Job Title: 3rd Shift Service Assurance Rep. (Call Center) Naperville IL Company: Allied Barton Location: Naperville, IL Description:   At AlliedBarton, quality starts and ends with our Security Officers. It?s their professionalism; competence and commitment that make the difference. AlliedBarton?s Security Officers serve and secure the people; homes and businesses of our communities.The ideal CSR for this career position MUST possess the following: Must have at minimum an Associates degree or equivalent related education Must have superior computer skills and the ability to learn new computer skills Ability to neatly document important details in a timely manner Must be able to quickly grasps and retain new information quickly Must be able to multi-task without errors Must have superior communication skills Must be a team player and able to carry out directives with little supervision Must be able to protect confidential employee information * Security experience is preferred * If you feel you meet the above qualifications, you must complete an on-line application. ONLY qualified applicants should apply. Only qualified applicants will be contacted. NO CALLS PLEASE!  The non-negotiable rate of pay for this position is $12.50.  We sincerely appreciate your interest in employment with AlliedBarton and look forward to speaking with you.  Naperville Recruiting TeamPatrol facility or man post as instructed and serve as a general security presence and visible deterrent to crime and client rule infractions; detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, client or employees at the site. Report all incidents, accidents or medical emergencies. Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings. Security Officer Basic Qualifications: ? Must be at least 18 years of age or older as required by applicable law or contractual requirements.? Must have a high school diploma or GED, or at least 10 years of verifiable employment history.? At least one verifiable employer. ? No criminal convictions as specified under AlliedBarton guidelines.? Ability to communicate effectively both orally and in writing in the English language for the purpose of public interaction and report writing.? Authorized to work in the United States.? Ability to perform essential functions of the position with or without reasonable accommodation.? Negative result on pre-employment drug screen.? Successful completion of AlliedBarton?s Security Officer Basic Course exam. ? Ability to maintain satisfactory attendance and punctuality standard.? Neat and professional appearance.? Friendly and professional demeanor. ? Ability to provide quality customer service.? Ability to handle typical and crisis situations efficiently and effectively at client site.Security Officer Basic Qualifications: ?Requires excellent communication, interpersonal and organizational skills. ?Professional appearance and demeanor and an outgoing personality.?Stellar customer service skills; must be able to relate well to diverse groups of people.?Previous hotel or concierge experience preferred.?Must be able to climb stairs, lift and carry up to 35lbs, walk, stand and/or sit up to 8 hrs. per day.?Must be able to work effectively both in and outdoors during all weather conditions.? Must be at least 18 years of age or older as required by applicable law or contractual requirements.? Must have a high school diploma or GED, or at least 10 years of verifiable employment history.? At least one verifiable employer. ? No criminal convictions as specified under AlliedBarton guidelines.? Ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing.? Authorized to work in the United States.? Ability to perform essential functions of the position with or without reasonable accommodation.? Negative result on pre-employment drug screen.? Successful completion of AlliedBarton?s Security Officer Basic Course exam. ? Ability to maintain satisfactory attendance and punctuality standard.? Neat and professional appearance.? Friendly and professional demeanor. ? Ability to provide quality customer service.? Ability to handle typical and crisis situations efficiently and effectively at client site. AlliedBarton Security Services is the industry?s premier provider of highly trained security personnel to many industries including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial institutions, and shopping centers. Our more than 50,000 employees and 100 offices service a client base of several thousand which includes approximately 200 Fortune 500 companies nationwide. AlliedBarton has been American owned and managed since 1957.   As the first security services company selected as one of Training magazine?s Top 125 training companies for three consecutive years, AlliedBarton offers on-the-job, web-based and ongoing training programs for security officers, support and management personnel. For more information visit  www.greatsecurityjobs.com AlliedBarton is an Equal Opportunity Employer M/F/D/V.