Customer Service Jobs in Hillside, Illinois

Job Title: CUSTOMER SERVICE REPRESENTATIVE- CUSTOM PRODUCTS Company: Kelloggs Location: Elmhurst, IL Description: Kelloggs is looking for a Customer Service Coordinator in Elmhurst, IL. The Customer Service Account Coordinator will support the Custom Products Team, located in Elmhurst, IL. The Coordinator wil be the main customer service contact with assigned accounts. They will help to resolve any billing, logistic or order fulfillment questions. Position Description - Entry and reconciliation of Excel Spreadsheet Data for purposes of Financial Reporting and Analysis - Assists Sr. Director in the performance of administrative duties - Audit of travel expenses - Price File Maintenance - SAP Order Entry - Regular review of production schedules with Production Planners and Business Development Managers - Order and Inventory tracking through the SAP system - Customer Service Interaction with assigned accounts - Backup for other Customer Service personnel

Job Title: PART TIME CUSTOMER SERVICE REP Company: IMPACT SALES, INC. Location: Elmhurst, IL Description: Customer Service Part Time Customer Service Rep Oak Brook based leading Food Broker look for a part time customer service rep with proficiency on computers in Excel & Powerpoint. person will be multi-tasking as a receptionist who requires strong communication/ people skills & also will be involved in order placement, billing, & reconciliation. Please contact Register to View ext. 103 or e-mail Register to View Posting provided by:

Job Title: CSR Call Center, Elmhurst, IL Company: Gerber Collision & Glass Location: Elmhurst, IL Description: CSR Call Center, Elmhurst, IL ? Help Please fill in the information below and use the navigational buttons to continue. Warning: Using your browser's Back and Forward buttons may produce undesirable results. Company Overview Gerber Collision & Glass is an industry leader in customer service and quality collision repair. We are currently looking for qualified body technicians, estimators and customer service representatives that are dedicated to continuing our commitment to providing our customers with the best possible care. Gerber Collision & Glass: highly wreck-omended! Why Gerber? At Gerber Collision & Glass we believe that our employees are our most other innovative benefits. Our Human Resources department is dedicated to maintaining solid employee/management relations. Summary: Employees will be responsible for making follow-up sales calls on all estimates that have been written and not sold (estimates more than two days old) and all estimates scheduled not written (estimates scheduled that are more than one day old). Essential Duties: Run/Print the report of unsold jobs (more than two days old) Run/Print the report of missed estimate appointments (more than one day old) Contact each customer and use appropriate lost opportunity word tracking script (missed estimate vs. unsold job). After initial conversation with customer- If job is sold- conference in repair center to schedule repair drop off date, if estimate appointment is rescheduled handle in the same manner as new appointment. If customer is not ready to commit, make appropriate notes in repair package, including when follow-up call should be made. Create a tracking system to ensure that these follow-up calls valuable asset. With over 40 locations in the United States Gerber is constantly providing our employees with advancement opportunities. Gerber also boast top notch compensation packages; medical, dental and vision insurance; flex spending accounts and are placed on a timely basis. If job cannot be sold- note reason given with the appropriate lost job code. Describe in appropriate detail. Put notes into the management system for all contacts, and describe in detail. Record all activity in excel log. Prepare summary information by location and by estimator. Summarize activity and results each Friday and email to Call Center Manager. Expectations: Cross train new Call Center Sales Representatives as needed. Comply with all company policies and procedures as outlined in the employee handbook. Maintain all appropriate dress code that characterizes professionalism and trust. Take responsibility in your area of employment with Gerber for reporting, making recommendations and correcting situations adverse to the companys best interest. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficient at operating general office equipment. Pleasant telephone voice; professionalism. Microsoft Windows experience preferred. Knowledge of technical/industry processes and language. Proven customer service skills. Ability to effectively function in a team setting. Able to use independent judgment in fulfilling duties. Easily adaptable to a fast paced environment. Good oral and written communication skills; able to speak English fluently (speak clearly and concisely). Able to sit for long periods of time and use/read computer keyboard and screen. Cheerful, helpful attitude. Must be able to type twenty words per minute. Education/Exp.: High School diploma or GED preferred. One to two years prior customer service and/or sales experience required.

Job Title: Customer Service Manager Company: Principal Manufacturing Corp. Location: Broadview, IL Description: Looking for a customer service manager responsible for overseeing the customer service representatives and their daily activities. Requirements:Bachelors Degree5 years automotive manufacturing customer service experience4 years customer service management experienceAbility to communicate to all levels of the company and customers.Proficient in Microsoft OfficeAbility to work autonomously and in a fast paced environmentTS16949 Knowledge preferred

Job Title: Customer Service Manager & Banking Specialist (CSMB) I II III IV V - 401 N. LaGr Company: MB Financial Bank Location: La Grange Park, IL Description: Job Requisition ID: BD12218 Job Title: Customer Service Manager & Banking Specialist (CSMB) I II III IV V - 401 N. LaGrange Rd. Job Type: Full-Time Location: LA GRANGE PARK, IL Years Experience: Job Location: Job Description:Reference: BD12218 Summary: Responsible for the administration and coordination of the sales staff of the Banking Center. Provides coaching and feedback to all banking center staff. Responsible for accomplishing sales and service objectives, designated goals and increasing the wallet share of existing client base. Essential Duties and Responsibilities include the following: Complete knowledge of Customer Service Associate I, II and III. Responsible for the development and training of the Customer Service Associates. Provides on-going sales and service coaching, leadership and mentoring. Responsible for designation and proper utilization of over-ride authorities. Assist CSA’s in working with unusual or difficult problems. Monitors and assists CSA’s with balancing computation, approval, overrides and any complex problems that might arise. Resolve CSA discrepancies and accounting differences between CSA’s, Proof Department and Data Processing according to Bank Policy. Assures that auditing controls are observed. Audits CSA’s cash drawers as directed in Bank Policy. Exercising executive and administrative control over the functions of the office, including the implementation of local policy and explanation of organization programs, policies and objectives. Attending to the needs of existing and prospective customers, including answering inquiries regarding accounts and loans and handling customer complaints. Responsible for the development and training of the CSA’s through effective coaching techniques; ensuring customer satisfaction and the achievement of Banking Center goals and objectives. Adhering to the prescribed security controls to protect the Banking Center against criminal and fraudulent operations and unnecessary risk or exposure. Exercising the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Conducts monthly sales and coaching meetings and weekly chart sessions with Banking Center staff.. Responsible for all tracking and reporting as directed by the Management. Reviews overdrafts as needed, according to Bank policy. Make recommendations to the BCM about possible ways to improve the Banking Center. Work towards achieving goals and objectives with BCM as defined by Retail Strategic and Business Plan. Create and implement action plans when needed to better the quality of service in the Banking Center. Encourage team environment through effective leadership and coaching. Meet goals set by Retail Management. Some branch travel required. Must be flexible to travel to other bank locations as needed. Encourage team environment. Comply with Bank’s policies and procedures. Comply with all applicable federal and state laws and regulations. LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy. Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associates degree from a two year college; or a high school diploma or general education degree (GED) and four years of banking experience and/or training. Management experience preferred. Language Ability: Demonstrates excellent communication skills both written and verbal. Ability to analyze, and interpret general business periodicals, technical procedures, financial reports, legal documents and governmental regulations. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Can respond to questions from groups of managers, clients, customers and the general public. Math Ability: Ability to add, subtract, multiply and divide numbers in all units of measure, using whole numbers, common fractions and decimals. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software. Certificates and Licenses: No certifications needed. Supervisory Responsibilities: Directly supervises a number of employees depending on the location. Responsible for the development of staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance and resolving problems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. We are proud to be an EEO/AA employer M/F/D/V. 20090511

Job Title: Technical Call Center Representative - Burr Ridge, IL Company: Company Confidential Location: Willowbrook, IL Description: Call Center Service Representative - Technical SUMMARY Our client, an educational products company located in Burr Ridge, IL is seeking call center representatives with technical experience for to assist students and teachers with online products. PRIMARY RESPONSIBILITIES Answer phones and respond to customer issues. Respond to trouble tickets via telephone and through email. Troubleshoot computer problems. Provide customers with product and service information. Transfer customer calls to appropriate staff when necessary. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Document resolutions for future reference. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned. KNOWLEDGE AND SKILL REQUIREMENTS Exceptional verbal and written communication skills. High school diploma or equivalent. Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 40 wpm. 3+ years of call center experience, preferably in a technical environment.

Job Title: Customer Service Associate II Sales/Service-Burr Ridge Branch Company: PNC Financial Services Group, Inc. Location: Burr Ridge, IL Description: Auto req ID 69076BR Position Title Customer Service Associate II Sales/Service-Burr Ridge Branch Line of Business Retail Banking - Branch Banking Company PNC Bank NA City IL - Burr Ridge Building Location Code IL392 - Burr Ridge Job Type Regular Job Status Full Time Job Description As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US. We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility.As a PNC Customer Service Associate, you will be part of successful and growing retail banking organization, one with almost 3 million customers and 1,000 branch offices throughout the Northeast and Middle Atlantic. As a Customer Service Associate, you'll be an essential part of the client experience on the floor, coordinating with every member of a first rate branch bank staff. You'll gain the satisfaction of knowing that you are meeting customers' needs by providing personable, quick service. This position is based in our Burr Ridge branch location. Your position reports to the Branch Manager.In a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training. Every day will be different, and you will spend some time on the teller line and other times at a sales and service desk. Your colleagues will count upon your ability to convey features of PNC products to customers and then refer them to the appropriate branch professional for further assistance. PNC is committed to leadership, so you will be backed by state-of-the-industry software, call-desk support, and training resources. You'll have the prestige, security and room-to-grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.The successful candidate will have the following qualifications: High School Diploma or equivalent is required At least 6 months of cash handling experience is required At least 1 year of customer service experience in a financial services, sales or retail industry is preferred Prior experience in being evaluated by customers is preferred Ability to multitask Excellent interpersonal skills and professional manner Strong written and verbal communication skills Computer skills to include ability to work in Windows based applications Able to lift heavy coin as well as stand on feet for a long period of time Able to work evenings and weekends depending on branch needs is requiredPNC is committed to offering you a comprehensive and competitive benefits package. We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment.Options you may be able to consider include: Medical and Dental Coverage Life Insurance Part Time Benefits Education Assistance Paid Training Paid Vacation Competitive Pay Shift Differential 401(k) Flexible Schedules Growth Opportunity Work/Life BalancePNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO Shift Daylight Total Hours Per Week 40 HR Job Code C07185 CUST SERV ASSC II SL/SRV

Job Title: Inside Sales / Customer Service Representative Company: Illinois Insurance Center, Inc Location: Forest Park, IL Description: Inside Sales / Customer Service RepresentativeCompany:                   Illinois Insurance Center, Inc.Location:                     Forest Park, IllinoisBase Pay:                   Not SpecifiedEmployee Type:          Full –Time/Part-Time EmployeeIndustry:                      Insurance                                Manages Others:        NoJob Type:                    Sales            Customer Service             Insurance Req’d Education:        High SchoolReq’d Experience       At least 1 year Req’d Travel                None Relocation Covered    NoContact:                      Denise Ayala Register to View x230 or Carolynn Pitzaferro x231Inside Sales Rep / Customer Service Rep Illinois Insurance Center is one of the Midwest's fastest growing and most progressive personal lines insurance agencies. We have significantly broadened both our customer base and portfolio of services offered.  Established in 1973, Illinois Insurance Center, Inc. was built on hard work, excellent customer service and reasonable prices. We pride ourselves on our service, which makes us different from the rest. You get the best for less!  Come join our team!  We are currently seeking Energetic & Motivated individuals looking for advancement within our company for the following position:INSIDE PERSONAL LINES SALES REPS-Responsibilities include quoting and selling Personal lines Insurance and providing Customer Service to our current clients.Flexible hours/schedules:Full-time Part-time Days and/or eveningsRequirements for Inside Personal Lines Sales RepresentativeMinimum 1 year experience working in a non standard or standard Insurance Agency  Must have a current Insurance Producers License for the State of Illinois.                      Minimum licensing requirement:  Motor Vehicle                     Preferred:  Property & Casualty, and a Life License Associate’s degree is preferred Excellent communication skills  Strong organizational skills  Ability to perform detailed work in a fast paced environment  Computer Proficient Bilingual- Spanish speaking a plus Compensation/Benefits:Competitive salary and comprehensive benefit package, including:Medical/Dental/Vision/Prescription Insurance Paid Vacation and Sick days Paid Holidays 401K /  Profit Sharing plan Excellent Growth Opportunities Apply online with resume and salary requirements.  Fax: Register to View Email:  Register to View  Visit us online at www.illins.com

Job Title: Customer Service Associate II Sales/Service- Riverside Company: PNC Location: Riverside, IL Description: Auto req ID 66548BR Position Title Customer Service Associate II Sales/Service- Riverside Line of Business Retail Banking - Branch Banking Company PNC Bank NA City IL - Riverside Building Location Code IL383 - Riverside Job Type Regular Job Status Full Time Job Description As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US. We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility. As a PNC Customer Service Associate, you will be part of successful and growing retail banking organization, one with almost 3 million customers and 1,000 branch offices throughout the Northeast and Middle Atlantic. As a Customer Service Associate, you'll be an essential part of the client experience on the floor, coordinating with every member of a first rate branch bank staff. You'll gain the satisfaction of knowing that you are meeting customers' needs by providing personable, quick service. This position is based in ourRiverside branchlocation. Your position reports to the Branch Manager. In a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training. Every day will be different, and you will spend some time on the teller line and other times at a sales and service desk. Your colleagues will count upon your ability to convey features of PNC products to customers and then refer them to the appropriate branch professional for further assistance. PNC is committed to leadership, so you will be backed by state-of-the-industry software, call-desk support, and training resources. You'll have the prestige, security and room-to-grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment. The successful candidate will have the following qualifications: * High School Diploma or equivalent is required * At least 6 months of cash handling experience is required * At least 1 year of customer service experience in a financial services, sales or retail industry is preferred * Prior experience in being evaluated by customers is preferred * Ability to multitask * Excellent interpersonal skills and professional manner * Strong written and verbal communication skills * Computer skills to include ability to work in Windows based applications * Able to lift heavy coin as well as stand on feet for a long period of time * Able to work evenings and weekends depending on branch needs is required PNC is committed to offering you a comprehensive and competitive benefits package. We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment. Options you may be able to consider include: * Medical and Dental Coverage * Life Insurance * Part Time Benefits * Education Assistance * Paid Training * Paid Vacation * Competitive Pay * Shift Differential * 401(k) * Flexible Schedules * Growth Opportunity * Work/Life Balance PNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO Shift Daylight Total Hours Per Week 40 HR Job Code C07185 CUST SERV ASSC II SL/SRV

Job Title: Part-time Customer Service Rep-Oakbrook, rotating shifts Company: Exelon Location: Oak Brook, IL Description: Part-time Customer Service Representative for ComEd. The position requires strong computer skills and communication skills. Previous customer service in a high volume customer-oriented industry strongly preferred. Ability to work rotating shifts (including third shift) required. To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated With a Call Center Environment, Successful Interviews, and a typing proficiency test at 35WPM, in addition to interviewing for the position.  This is a part-time position based in the Call Center in Oakbrook, IL. The Call Center in Oakbrook is based on a 24/7 operation.  This position will require rotating shifts (including third shift) and rotating days off, which schedules changing based on business need.  We ask that  candidates only apply that can adhere to working the required schedule as described above. Equal Employment Statement Exelon is proud to be an Equal Opportunity Employer.