Customer Service Jobs in Glenview, Illinois

Job Title: Customer Service Manager & Banking Specialist (CSMB) I II III IV V - 9147 Waukeg Company: MB Financial Bank Location: Morton Grove, IL Description: Job Requisition ID: CS12258 Job Title: Customer Service Manager & Banking Specialist (CSMB) I II III IV V - 9147 Waukegan Rd. Job Type: Full-Time Location: Morton Grove, IL Years Experience: 3, 4 Job Location: 9147 Waukegan Road - WAUKEGAN Job Description:Reference: CS12258Summary: Responsible for the administration and coordination of the sales staff of the Banking Center. Provides coaching and feedback to all banking center staff. Responsible for accomplishing sales and service objectives, designated goals and increasing the wallet share of existing client base.Essential Duties and Responsibilities include the following:Complete knowledge of Customer Service Associate I, II and III.Responsible for the development and training of the Customer Service Associates.Provides on-going sales and service coaching, leadership and mentoring.Responsible for designation and proper utilization of over-ride authorities.Assist CSA’s in working with unusual or difficult problems.Monitors and assists CSA’s with balancing computation, approval, overrides and any complex problems that might arise. Resolve CSA discrepancies and accounting differences between CSA’s, Proof Department and Data Processing according to Bank Policy.Assures that auditing controls are observed. Audits CSA’s cash drawers as directed in Bank Policy.Exercising executive and administrative control over the functions of the office, including the implementation of local policy and explanation of organization programs, policies and objectives.Attending to the needs of existing and prospective customers, including answering inquiries regarding accounts and loans and handling customer complaints.Responsible for the development and training of the CSA’s through effective coaching techniques; ensuring customer satisfaction and the achievement of Banking Center goals and objectives.Adhering to the prescribed security controls to protect the Banking Center against criminal and fraudulent operations and unnecessary risk or exposure.Exercising the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations.Conducts monthly sales and coaching meetings and weekly chart sessions with Banking Center staff..Responsible for all tracking and reporting as directed by the Management.Reviews overdrafts as needed, according to Bank policy.Make recommendations to the BCM about possible ways to improve the Banking Center.Work towards achieving goals and objectives with BCM as defined by Retail Strategic and Business Plan.Create and implement action plans when needed to better the quality of service in the Banking Center.Encourage team environment through effective leadership and coaching.Meet goals set by Retail Management.Some branch travel required. Must be flexible to travel to other bank locations as needed.Encourage team environment.Comply with Bank’s policies and procedures.Comply with all applicable federal and state laws and regulations.LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy.Other duties may be assigned. Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience:Associates degree from a two year college; or a high school diploma or general education degree (GED) and four years of banking experience and/or training. Management experience preferred.Language Ability:Demonstrates excellent communication skills both written and verbal. Ability to analyze, and interpret general business periodicals, technical procedures, financial reports, legal documents and governmental regulations. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Can respond to questions from groups of managers, clients, customers and the general public.Math Ability:Ability to add, subtract, multiply and divide numbers in all units of measure, using whole numbers, common fractions and decimals.Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software.Certificates and Licenses: No certifications needed.Supervisory Responsibilities:Directly supervises a number of employees depending on the location. Responsible for the development of staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance and resolving problems.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.We are proud to be an EEO/AA employer M/F/D/V. 20090511

Job Title: Customer Service Representative Company: Omeda Communications Location: Northbrook, IL Description: Omeda, established in 1980, is an industry leader in fulfillment and database management for business to business trade publications and business marketers.  Located in Northbrook, Illinois, Omeda has 130 employees and maintains over 200 custom databases covering over 50 markets.Omeda offers excellent opportunities for organized, detail-oriented individuals looking to excel in the challenging arena of fulfillment and database management, as well as a comprehensive benefits package, and a casual dress work environment. There is an immediate employment opportunity in the Customer Service Department for a Customer Service Representative.  The job responsibilities include; answering customer calls and inputting new information into the computer, filing, faxing, copying and emailing information and various other clerical type functions.The qualified candidate will be computer literate with the ability to type a minimum of 45 wpm.  This individual must have excellent communication skills and be able to articulate clearly in English and email professionally.  Some experience in customer service or a call center environment is a must.  This person must be organized, detail oriented, patient, and good at multi-tasking.

Job Title: Customer Service Representative Company: Anchor Staffing Location: Northbrook, IL Description: Customer Service Representatives (Bilingual) Our client a large financial institution is seeking professional Customer Service Representatives for their busy call center located in the Northbrook area. Qualified candidates will have 1-3 years of experience handling inbound calls, explaining various products and services and offering additional product/services to existing customers, must be comfortable selling additional services which enhance the relationship with the customer. Skills Required · 1-3 Years customers service experience · Sales experience up-selling existing customers on new products and/or services · Banking experience a plus · Must be fluent in Spanish · Excellent communication skills · Computer literate For an immediate interview please contact Anchor Staffing at Register to View or email your resume to Register to View

Job Title: Customer Service Rep. Company: Northbrook Park Dist. Location: Northbrook, IL Description: GeneralCustomer Service Rep.The Northbrook Park district seeks a motivated and experienced part-time person for the Leisure Center office. This position is responsible for answering phones, data entry, cash handling, facility supervision and various office duties as assigned. Candidate must possess strong customer service and computer skills (registration software experience a plus). A High School degree (or equivalent). Experience working in a fast paced office environment required. Max 20 hours per week, Mon. - Fri. with flexible hours, occasional nights, weekends and special events required. $9.30&hour. Submit employment application, letter of interest and list of references to& Register to View send to& Wendy Friedman Northbrook Park District, 3323 Walters Ave., Northbrook, IL 60062.No phone calls please.

Job Title: White Value Stream Team - Customer Care Reps Company: ACME Alliance Location: Northbrook, IL Description: Acme Alliance, LLC located in Northbrook, IL an EOE- M&F&D is looking for a self-motivated individual to join the& White Value Stream Team that as Customer care repsThe individual must have&1. The ability to communicate with customer 2. Ability to prioritize 3. Excellent inter-personal and organization skills 4. Excellent computer skills & Must have Microsoft Office&Outlook experience & Answer customer questions by phone or e-mail & Scheduling & Expediting and Order Entry 5. Experience in a small work environment 6. Scheduling&logistics experience required 7. Enterprise Companies operating system (M2M - Made 2 Manage) 8. Ability to work with complex numbers 9. 50% Data entry and reconciliation; 50% dealing with customers 10. Exposure to Lean Manufacturing and Spanish speaking will be a plusE-mail resume to& Register to View or fax to& Register to View

Job Title: Customer Service Supervisor II, LQ Company: Stericycle Location: Northbrook, IL Description: We are currently seeking a Customer Service Supervisor to be responsible for ensuring the quality and timely response of customer inquiries posted to the customer service department, assuring metrics are met, and that customers enjoy a positive, professional, and complete interaction with all team members. The Supervisor will measure and provide appropriate performance and behavioral feedback to assigned team members. The Supervisor will assist with the design or implementation of continual improvement projects and make recommendations to management to improve customer interaction, employee morale, and streamline processes. Essential Duties and Responsibilities: Oversees the performance of the team, in answering and handling customer calls in a timely manner, receiving through the automated ACD system, mail, or email. Ensures follow-up with customers on a regular basis to ensure that resolution meets their needs. Proactively manages manual or automated Workforce Management and Queue assignments, assuring staffing meets the demands of call volume. As well as performs the customer service function. Coaches and evaluates Customer Service Representative (CSR) performance through call and case monitoring and feedback; provides feedback and guidance for improvement in a timely manner. Understands and directs the team in meeting departmental goals and objectives, including service level standards. Assists Customer Service Representatives and handles inquiries to customer invoices, payments and collections, as outlined by the Customer Service Manager. Understands and directs the team in meeting departmental goals and objectives, including service level standards. Provides feedback to management on ways to increase efficiencies and effectiveness of servicing customer’s needs. Makes recommendations for process and procedure improvement to appropriate management. Assigns and monitors completion of the preparation of reports and distribution of appropriate customers, as requested by field representatives. Trains Customer Service Representatives on all aspects of performing daily tasks and projects.  Provides regular and ad-hoc reporting and assistance to various Stericycle Managers. Accurately administers payroll functions. Performs necessary record-keeping activities and other related duties as required or assigned. JOB REQUIREMENTS: Education and Experience: Education equivalent to graduation from high school or the equivalent in related work experience, demonstrating a good knowledge of regulatory compliance issues within each state.  Three or more years of experience in a customer service/customer retention/sales environment, or the equivalent in related work experience, demonstrating sound judgment and initiative to satisfy customer requirements.  Experience in the supervision or management of a problem resolution call center environment, strongly preferred, and coupled with demonstrated experience in process improvement, project management and quality assurance. Demonstrates sound knowledge of Windows PC, Microsoft Word, Excel, Access and Outlook, CIB, Tower, and Steriworks. Benefits: Excellent benefits including promotional opportunities, medical, dental, vision, life, short and long-term disability, tuition reimbursement, employer matching 401(k), employee stock purchase plan, vacation, holidays and personal days.

Job Title: Sr. Customer Service Rep, LQ MAE Support Company: Stericycle Location: Northbrook, IL Description: We are currently seeking a Sr. Customer Service Representative, LQ MAE Support, to provide timely response of MAE’s inquiries, in regards to large quantity generators, up to and including ARD reports, billing, payments, product orders, etc., and all other aspects of a MAE’s needs coming in via inbox/phone. This position will assist with projects from management and oversees the servicing of MAE/customers requiring special handling. Essential Duties and Responsibilities: Answers and processes MAE’s inquiries for large quantity generators received through the automated ADC system, mail, or email in a timely manner. Handles inquiries on customer invoices, payments, and collections, account reconciliation and consolidation as outlined by the MAE/ Customer Service Manager. Prepares reports and distribute to appropriate customers, as requested by field representatives. Reports weekly activities to the Customer Service Manager. Provides feedback to management on ways to increase efficiencies and the effectiveness of servicing customers’ needs. Performs necessary record-keeping activities. Supports projects required for servicing customers and Stericycle business. Assists with training and providing support for other team members. Performs other related duties as required or requested. JOB REQUIREMENTS: Education and Experience: Education equivalent to graduation from high school, or the equivalent in related work experience, demonstrating customer service and phone skills. Two or more years of work experience, preferably in a customer service or sales environment, or the equivalent in related work experience. Demonstrates general knowledge of Windows PC, Microsoft Word and Excel, and Outlook, CIB, Tower, and BSA. Demonstrates the ability to type a minimum of 40 wpm. Demonstrates general knowledge of gross margin sales tools across all regions and markets. Benefits: Excellent benefits including promotional opportunities, medical, dental, vision, life, short and long-term disability, tuition reimbursement, employer matching 401(k), employee stock purchase plan, vacation, holidays and personal days.

Job Title: Bilingual Customer Service Representative Company: Volt Workforce Solutions Location: Northbrook, IL Description: Must be bilingual in Spanish.

Job Title: Bilingual Customer Service Representative Company: Volt Information Sciences Location: Northbrook, IL Description: Click here Bilingual Customer Service Representative Posted on:03/03/10 Job Number: Register to View -20-256462   Add to Cart   Email to a Friend Location: Northbrook, IL Description: Volt Workforce Solutions is looking for a strong Customer Service Representative to join a growing Fortune 500 organization. This individual will be assisting the company's key customers and clients. Responsibilities include: maintain customer relationships by handling questions and concerns with speed, accuracy and professionalism, provides timely response of customer inquiries, supporting the sales team and their client needs, and all other aspects of a customer's needs. This person will have regular contact with all levels of CLIENT personnel, including billing, collections, sales, transportation facilities, and information services. Volt Workforce Solutions is an international leader in offering human resource solutions for our customers. Publicly traded on the New York Stock Exchange (VOL), Volt has been in business for 59 years, has over 300 locations in the United States and Canada, and has operations in over 15 countries across the world. Volt offers industry leading benefits as we strive to be recognized as the employer of choice by our employees. Volt Workforce Solutions is an Equal Opportunity Employer. Requirements: 3-5 years of high-level Customer Service experience is required for the position. Experience within a call center environment is also needed for the role. Strong professionalism, ability to learn quickly, and strong business acumen are all needed for the role. Strong computer skills and the ability to work with many different programs at once is needed for the role. MS Excel proficiency is required and salesforce.com experience is preferred. Must be bilingual in Spanish. Type: CONTRACT Duration: 90 - 120 Days Payrate: $15.00 - $16.00 Hourly DOE Contact: Volt Workforce Solutions 311 S. Wacker Dr., Ste. 2300 Chicago, IL 60606 Phone: Register to View Fax: Register to View Register to View

Job Title: Customer Service Supervisor - National Accounts Company: Volt Information Sciences Location: Northbrook, IL Description: Click here Customer Service Supervisor - National Accounts Posted on:03/09/10 Job Number: Register to View -20-256800   Add to Cart   Email to a Friend Location: Northbrook, IL Description: Volt Workforce Solutions is looking for a strong Customer Service Supervisor to join a growing Fortune 500 organization. This individual will be supervising a group of customer service representative that assist large, high-level national accounts. Responsibilities include: supervise the daily operations of the customer service department, coach, train, & critique the actions of the CSR's, maintain the correct schedules & coverage according to call volume & workload, maintain customer relationships by handling questions and concerns with speed, accuracy and professionalism. The supervisor will need to be comfortable with handing incoming calls when the volume may be higher than usual. Volt Workforce Solutions is an international leader in offering human resource solutions for our customers. Publicly traded on the New York Stock Exchange (VOL), Volt has been in business for 59 years, has over 300 locations in the United States and Canada, and has operations in over 15 countries across the world. Volt offers industry leading benefits as we strive to be recognized as the employer of choice by our employees. Volt Workforce Solutions is an Equal Opportunity Employer. Requirements: 3-5 years of high-level Customer Service Supervision specializing in large national accounts is required for the position. Strong experience in a call center environment is needed for the role. This individual will need strong communication skills and be comfortable coaching and critiquing CSR's. Strong professionalism, ability to learn quickly, and strong business acumen are all needed for the role. Strong computer skills and the ability to work with many different programs at once is needed. MS Excel proficiency is required and salesforce.com experience is preferred. Type: DIRECT Duration: Direct Payrate: $45,000.00 - $55,000.00 DOE Contact: Volt Workforce Solutions 311 S. Wacker Dr., Ste. 2300 Chicago, IL 60606 Phone: Register to View Fax: Register to View Register to View