Customer Service Jobs in Glen Ellyn, Illinois

Job Title: Customer Service Associate II-Wheaton Branch Company: The PNC Financial Services Group, Inc Location: Wheaton, IL Description: As a PNC Customer Service Associate, you will be part of successful and growing retail banking organization, one with almost 3 million customers and 1,000 branch offices throughout the Northeast and Middle Atlantic. As a Customer Service Associate, you'll be an essential part of the client experience on the floor, coordinating with every member of a first rate branch bank staff. You'll gain the satisfaction of knowing that you are meeting customers' needs by providing personable, quick service. This position is based in our Wheaton Branch location. Your position reports to the Branch Manager.In a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training. Every day will be different, and you will spend some time on the teller line and other times at a sales and service desk. Your colleagues will count upon your ability to convey features of PNC products to customers and then refer them to the appropriate branch professional for further assistance. PNC is committed to leadership, so you will be backed by state-of-the-industry software, call-desk support, and training resources. You'll have the prestige, security and room-to-grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.The successful candidate will have the following qualifications:High School Diploma or equivalent is required At least 6 months of cash handling experience is required At least 1 year of customer service experience in a financial services, sales or retail industry is preferred Prior experience in being evaluated by customers is preferred Ability to multitask Excellent interpersonal skills and professional manner Strong written and verbal communication skills Computer skills to include ability to work in Windows based applications Able to lift heavy coin as well as stand on feet for a long period of time Able to work evenings and weekends depending on branch needs is requiredPNC is committed to offering you a comprehensive and competitive benefits package. We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment.Options you may be able to consider include:Medical and Dental Coverage Life Insurance Part Time Benefits Education Assistance Paid Training Paid Vacation Competitive Pay Shift Differential 401(k) Flexible Schedules Growth Opportunity Work/Life BalancePNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SOShiftDaylightTotal Hours Per Week40TravelNoneHR Job CodeC07185 CUST SERV ASSC II SL/SRV

Job Title: Project Manager, Client Services Company: Aspect Software Location: Lombard, IL Description: Overview: Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center.  Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit http://www.aspect.com /.  Job Description:As a member of the our Unified Communication/Microsoft Office Communication Server practice, the role will be to manage all aspects of client projects as well as help build the UC/OCS practice.  Qualified individuals will have a solid understanding of IT infrastructure and new development deployments.  Must be able to work independently and assume ultimate responsibility for customer satisfaction during the implementation process.  Individuals in this role will be called upon to communicate with and manage architect and deployment-level resources.  Client project management responsibilities include:Leading project delivery team for the life of the project durationFacilitating client projectsUpdate and manage project plans Provide appropriate status to internal and external recipientsResponsible for backend project administration including, but not limited to, weekly revenue recognition and forecast reportsBuild upon customer relationshipUnderstand customer’s business needs and look for additional selling opportunities on existing projectsIn Addition to client project management responsibilities, the applicant will be expected to participate in activities outside direct client project management to contribute to the continued growth of UC/OCS practice. Qualifications: BA/BS degree with specialization in computer science or similar training.   Equivalent work experience (over 5 years) is acceptable. PMI certificationSkilled in the use of standard project management tools, such as MS Project.Experience in resource planning and scheduling.Ability to interface with customers, vendors, and partners at all organizational levels.Demonstrated successful experience in expense management (P&L) and project-level budgeting.Excellent written and verbal communication skills are necessary.Acts with sense of urgency.Functional use of MS Office; word, excel, and PowerPoint, and the ability to learn and utilize resource tools specific to Aspect.Must be a team player.Key competencies include decision making and problem solving; resource management; conflict management; leadership; and planning, prioritizing and goal setting.Minimum of five (5) years experience in project management over technical projectsManaging MS Exchange, MS Active Directory and MS Office Communication Server deployments is highly desirable.Knowledge of financial analysis desirable.

Job Title: Customer Service Representative Company: MKS Location: Oakbrook Terrace, IL Description: Customer Service RepresentativeLocation: Oakbrook Terrace, IllinoisJob Code: 09001# of openings: 1DescriptionAt MKS, being a Customer Service Representative allows you to use the full breadth of your technicalknowledge and skills. This is not your average technical support position! As a member of the MKS Global Customer Care team, you will provide technical support to customers, prospects, partners and consultants.As a member of this global support organization, you will be collaborating with support colleagues worldwide in providing world-class customer support to all clients. You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals. You will be able to consult on installation and implementation issues, test code, recommend improvements, and contribute to product development based on your direct customer interaction. Other possibilities include opportunity to write scripts, test product functionality, as well as option travel to customer sites (not required).Minimum Qualifications:To join the team, you must be comfortable in a technical environment and be able to discuss obscure product behavior/features with customers and possess a demonstrated ability to analyze and solve problems. There are also account management duties involved with this role; proven communication and organizational skills are a must.· A desire to work directly with the customers and a strong commitment to customer satisfaction· Excellent written and oral communication skills· 1-3 years technical support experience, preferably software support· Experience with web-related technologies such as HTML, XML and web servers· University degree or college diploma in a relevant field, or an equivalent amount of experience in a related field· Experience with database technologies (MS SQL, Oracle, DB2)· Familiarity with client/server based software applications· Experience working with multiple platforms including Windows and variants of Unix/LinuxNice to have:· Knowledge of Software Configuration Management/Application Lifecycle Management tools· AS400 and mainframe environment experience· Solid understanding of object oriented theories is an asset· UNIX system administration experience is nice to have· Background in Networking, andNISis highly desirableAbout MKSMKS Inc., the global application lifecycle management (ALM) technology leader, enables software engineering and IT organizations to seamlessly manage their worldwide software development activities. With its flagship product, MKS Integrity, MKS offers support for all software development activities through a single enterprise application, resulting in better global collaboration and higher productivity. MKS supports customers worldwide with offices across North America, Europe and Asia. For more information about MKS, visit our Web site athttp://www.mks.com.

Job Title: Customer Service Assistant Manager Company: Laser Quest Location: Downers Grove, IL Description: Job requirements Minimum Age 18+ years old Additional Minimum High School Graduate 1-3 years Experience in Retail, Hospitality or Entertainment Industry and a minimum of 1 year experience in a supervisory role Excellent communications skills Customer service orientation Integrity, Energy and Enthusiasm Problem solving skills Excellent work ethic Outgoing, friendly personality Supervisory experience Flexibility required - Night and weekend work required

Job Title: Call Center Agent Company: Bancsource, Inc. Location: Downers Grove, IL Description: Call Center Agent- Bancsource is the largest independent bank equipment sales and service company in the US. We currently have relationships with over 4000 financial institutions including 18 of the 20 largest ones. Position requires basic computer stills, customer-relations skills and experience, efficient and courteous demeanor, communication skills, positive attitude, attention to detail, and the ability to multi task. Responsibilities will include receiving, dispatching, and escalating service calls, ensuring that a technician is aware of each call.  Receiving and relaying messages to Bancsource personnel. Will learn to update and close out service calls in our system, and will learn to recognize billable calls. Must be able to provide special attention to concerned customers, and ensure that the proper managers/ departments are informed, in order to best meet each customer’s needs. Must be willing to assist on various other tasks that may arise. Agents must also be reliable in attendance, in order to properly perform job duties.

Job Title: JTS - Customer Care Professional I - Downers Grove, IL Company: J.P. Morgan Chase Location: Downers Grove, IL Description: Customer Care Professional - DescriptionAs part of JPMorgan Chase, a leading global financial services firm, Chase has locations nationwide to serve our home lending customers with their mortgage or home equity loans. Our Customer Care Professionals are dedicated to providing world class customer service that will maintain and grow a customers relationship with Chase.As a Customer Care Professional, you will have direct phone interaction with customers to answer and resolve servicing questions and complaints about payments, loan documents and terms, taxes and insurance. You will work in an environment requiring you to listen, review multiple computer systems, type and talk to resolve complex customer issues. You will be responsible for offering other Chase products or services to meet the customers needs. Customer Care Professionals must maintain high customer satisfaction and quality scores while meeting efficiency goals and strict schedule and attendance guidelines. You will be responsible for understanding the firms mortgage servicing policies as well as legal compliance regulations.QualificationsMinimum one year previous customer service experience preferred. Strong customer focus is preferred with the ability to answer inquiries, provide information, consult with customers and manage difficult customer interactions.Excellent communication, analytical and problem solving skillsStrong PC skills with the ability to multi-task while on the phoneAbility to work well on a team and focus on results; ability to be adaptable and flexibleHigh school diploma or equivalent requiredJPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

Job Title: Customer Service Rep Company: OTR Trucking Company Location: Downers Grove, IL Description: CUSTOMER SERVICE REP FULL TIME Needed for fast paced trucking company located near Woodridge, IL. Computer and good phone skills a must. Please send resume and salary requirements to& Register to View

Job Title: Customer Service Representative Company: Kforce Professional Staffing Location: Downers Grove, IL Description: As the Seasonal Customer Service Representative, the selected candidate will be responsible for the following activities and tasks: Assist customers with product and gift selection as it relates to the order taking processTalk to customers by telephone to act as a consultant regarding the company's products and gifts in order to close a saleProcess orders using the internal computer applicationsVerify and validate all information provided by the customer prior to submissionAccurately document all actions taken when working within a customer accountRespond to questions regarding existing orders including, but not limited to: delivery status, product substitution approvals, and other issues via email and by telephone as appropriateConsistently achieve key indicators and performance standards as defined by call center managementReview own statistics on a daily basis in order to monitor own progress towards continual improvementProvide customers with quality service by following the scripting in the computer systems; this information is documented during the quality monitoring sessionsRead content from websites regarding a particular order or company policy / procedure and appropriately apply the information to the resolutionParticipate in ongoing on-the-job training which may include attending team meetings, huddles, one-on-one sessions with members of management, peer coaching, refresher training, as well as structured classroom meetingsThe qualified candidate will possess a high school diploma or general education degree; or one to three months of related experience and/or training; or an equivalent combination of education and experience. To perform this job successfully, an individual should be proficient in Microsoft Excel, Microsoft Word and Internet, and must meet the following requirements: Excellent sales skillsClear problem solving skillsExcellent communication skills, both written and oralGood typing / keyboarding skillsTechnical experience with the InternetAbility to handle pressure professionallyGood follow-up skillsAbility to handle multiple projects at onceAbility to make quick decisionsFlexible, receptive to change, and have the ability to adapt quickly to changing business requirementsInbound call center experience is desirableUpon offer a background check and drug screen will be required.

Job Title: Customer Service Representative IV Company: National City Location: Downers Grove, IL Description: As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US. We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility.The successful candidate will have the following qualifications :You as a Senior Mortgage Customer Care Representative will:* Receive inbound calls from Borrowers and Loan Consultant's, make welcome calls to borrowers, retrieve information from various on-line sources in order to answer customer's/loan consultant's inquiries.  Make outbound calls to borrowers relaying approval information to them.* To ensure customer satisfaction and assist processing team in execution of mortgage operations center goals.Other Essential Functions:* Train new customer service hires* Manage a high volume of inbound phone calls* Assist Team manager with day to day funtionsRequirements:* High School Diploma* 2+ years mortgage processing experience or transferable skills* Ability to speak clearly and communicate politely with customers/loan consultants* Ability to interact with internal and external customers with diplomacy and tact in a team environmentPNC is committed to offering you a comprehensive and competitive benefits package. We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment.Options you may be able to consider include:Medical and Dental Coverage Life Insurance Part Time Benefits Education Assistance Paid Training Paid Vacation Competitive Pay Shift Differential 401(k) Flexible Schedules Growth Opportunity Work/Life BalancePNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SOShiftDaylightTotal Hours Per Week40HR Job CodeC03056 CUSTOMER SRV REP IV

Job Title: CUSTOMER SERVICE REPRESENTATIVE II Company: Rangam Consultants Inc Location: Downers Grove, IL Description: We are currently sourcing for a position with our Direct Client and would like to discuss this opportunity with you. Established in 1995, Rangam Consultants is a multiple service provider in the Information Technology, Scientific, Engineering and administrative fields. We have a proven track record for successfully delivering mission critical consulting, support and recruiting services to various government and Fortune 500 clients.The details for this position are as follows: Job Title: CUSTOMER SERVICE REPRESENTATIVE II Job Code: RCI-LON-10544 Job location: 5024 Chase Avenue, Downers Grove, IL 60515  Duration: 12 Months Start Date: ASAP JOB DESCRIPTION: Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.  If interested: Please provide us the following information: 1) Hourly rate on W2 or expected salary _________2) Resume in Word format __________3) Contact information, where we can reach you _________4) Three professional references with their Name, Company Name, Title and Phone # ________5) Your Status (Citizen/EAD/Green Card)______6) Date of Birth (Only Month and Date for use as a unique identifier. We DO NOT need the year. You may provide this over the phone)I look forward to hearing from you. Best regards, Seema SinghRangam Consultants Inc.Somerset NJ 08873Direct No:- Register to View Ext - 217Fax: Register to View Email: Register to View e-mail id: Register to View ALL CURRENT OPEN JOBS Register to View RANGAM CLICK HERE Message Id : #ID#Please refer to job code RCI-LON-10544 when responding to this ad.