Customer Service Jobs in Franklin Park, Illinois

Job Title: CUSTOMER SERVICE REP Company: TCF Bank Location: Schiller Park, IL Description: CUSTOMER SERVICE REP TCF Requisition #: 599021501 Employment Status: Part-time Location: Schiller Park, Illinois 60176-0000 Job Description: With over 450 Branchlocations across 7 states and growing, TCF is looking for outstandingindividuals who want a career in the financial services industry. TCF encouragesopen employee communications and promotes from within whenever possible. Weoffer competitive pay and benefits such as medical, 401(k), life insurance, andpaid time off. Other programs are offered such as health care/dependent carespending accounts, short and long term disability, tuition reimbursement, and anemployee referral reward of $500 -$1000 Honesty, integrity, ethical behavior, and putting TheCustomer First (TCF) is how we've become the 4th fastest growing Bank in theUS. Do you have what it takes tobecome a part of the TCF Team? Now hiring Customer ServiceRepresentatives for ourInboundCallCenterlocated inSchillerParkat 9950WLawrence!!! Areasof Accountability: * Researches and investigates each situation thoroughly to ensureinformation to the customer is accurate, complete and timely. Resolves routineproblems and takes the necessary action to satisfy customers and internaldepartments. * Takes ownership of customer concerns and strives to be the primaryconnection between the customer and our organization. Responds to the customerquestions, inquiries, requests and problems accurately, concisely andappropriately. * Continually portrays and projects a positive and professional image ofTCF. Consistently achieves the established standards of the position. Has athorough knowledge of TCF policy and procedure. Keeps informed of changes inpolicy, procedure and services in order to provide accurate information tocustomers. * Promotes interest in TCF products and services. May be asked to assistcustomers who are unable to communicate with a Call Center Representative due toa language barrier. JobRequirements: ·Highschool diploma or equivalent ·Atleast 6 months customer service experience ·Demonstrated communication and organizationalskills ·Abilityto prioritize work ·PCkeyboarding and Internet experience needed ·Must beable to work retail hours including evenings, weekends &holidays ·Bilingual Spanish preferred TCF Bank is proud to be an EqualOpportunity Employer!

Job Title: Customer Service Associate (CSA) I - 1014 Busse Hwy. Company: MB Financial Bank Location: Park Ridge, IL Description: Job Requisition ID: MO12261 Job Title: Customer Service Associate (CSA) I - 1014 Busse Hwy. Job Type: Part-Time Location: Park Ridge, IL Years Experience: 6 mos. Job Location: 1014 Busse Highway - PARK RIDGE Job Description:Reference: MO12261**THIS IS A 20-25 HOUR PER WEEK PART TIME POSITION WITH VARIED HOURS**Summary: Refers products and services, receives and pays out money, and maintains records of money and negotiable instruments involved in financial transactions by performing the following duties.Essential Duties and Responsibilities include the following: Represents the Bank in a courteous and professional manner, by greeting and addressing the customer by name, while providing prompt, efficient, and accurate service when processing customer transactions.Understand how and where to properly direct customer inquiries and complaints to preserve customer satisfaction.Knowledge of Bank products and services and ability to refer products and services to the appropriate customer.Focus on individual and departmental goals for both sales and referrals to achieve monthly referral goals as established by the CSM.Meet personal goals and promote team goals set by Retail Management.Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customer.Receives checks and cash for deposit, verifies amount, examines checks for endorsements, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures.Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures.Accepts checks and/or cash for loan payments, TT&L payments, official checks, travelers’ checks, and US Savings bonds, verifies cash, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures.Knowledge of guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior completing.Comply with over-ride or review decisions and signing authority as established by the CSM and/or in accordance with Bank procedures.Places holds on accounts for uncollected funds only when required as stated in Bank procedures.Responsible to order CSA’s own daily supply of cash, and verification of incoming cash.Maintain cash drawer limits according to Bank policy.Prepare system blotter to balance currency and coin in cash drawer at end of shift and compare with system totals.Manage CSA’s differences according to Bank policy.Participates in dual control procedures for removing cash and consignment items from cash vault and removing and processing transactions from the night depository and Automated Teller Machines (ATM), including verifying cash and totals.Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as, cost-efficient, customer service.Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses.Some branch travel required. Must be flexible to travel to other bank locations as needed.Comply with all Bank policies/procedures and all applicable federal and state laws and regulations.LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy.Other duties may be assigned. Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience:High school diploma or general education degree (GED); and six months of cash handling experience. Six months of related job experience is preferred. Language Ability:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Math Ability:Ability to add, subtract, multiply, and divide numbers in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software.Certificates and Licenses: No certifications needed.Supervisory Responsibilities: This job has no supervisory responsibilities.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.We are proud to be an EEO/AA employer M/F/D/V. 20090427

Job Title: Customer Service Assistant - Mammography Company: Advocate Health Care Location: Park Ridge, IL Description: To greet persons entering the Radiology Department. To obtain doctors orders from the patients, verify procedure ordered follows with the written doctor?s orders/referrals. Direct patients to the appropriate waiting area. Maintain files, retrieve previous studies from within and outside of the system. Schedule patients for appropriate procedures, giving instructions for preparation for procedures.Accountabilities:1. Responsible for greeting visitors and patients and directing them to the appropriate waiting area for procedures.2. Responsible for scheduling patients for procedures3. Responsible for receiving RIS computer requests.4. Responsible for obtaining previous films for patients examined.5. Responsible for scanning of film folders to reflect current film location utilizing the RIS computer system 100% of the time.6. Responsible for maintaining office supplies and computer equipment7. Assures surgeon charts are prepared for surgeon visits.

Job Title: CUSTOMER SERVICE REPRESENTATIVE- CUSTOM PRODUCTS Company: Kelloggs Location: Elmhurst, IL Description: Kelloggs is looking for a Customer Service Coordinator in Elmhurst, IL. The Customer Service Account Coordinator will support the Custom Products Team, located in Elmhurst, IL. The Coordinator wil be the main customer service contact with assigned accounts. They will help to resolve any billing, logistic or order fulfillment questions. Position Description - Entry and reconciliation of Excel Spreadsheet Data for purposes of Financial Reporting and Analysis - Assists Sr. Director in the performance of administrative duties - Audit of travel expenses - Price File Maintenance - SAP Order Entry - Regular review of production schedules with Production Planners and Business Development Managers - Order and Inventory tracking through the SAP system - Customer Service Interaction with assigned accounts - Backup for other Customer Service personnel

Job Title: PART TIME CUSTOMER SERVICE REP Company: IMPACT SALES, INC. Location: Elmhurst, IL Description: Customer Service Part Time Customer Service Rep Oak Brook based leading Food Broker look for a part time customer service rep with proficiency on computers in Excel & Powerpoint. person will be multi-tasking as a receptionist who requires strong communication/ people skills & also will be involved in order placement, billing, & reconciliation. Please contact Register to View ext. 103 or e-mail Register to View Posting provided by:

Job Title: CSR Call Center, Elmhurst, IL Company: Gerber Collision & Glass Location: Elmhurst, IL Description: CSR Call Center, Elmhurst, IL ? Help Please fill in the information below and use the navigational buttons to continue. Warning: Using your browser's Back and Forward buttons may produce undesirable results. Company Overview Gerber Collision & Glass is an industry leader in customer service and quality collision repair. We are currently looking for qualified body technicians, estimators and customer service representatives that are dedicated to continuing our commitment to providing our customers with the best possible care. Gerber Collision & Glass: highly wreck-omended! Why Gerber? At Gerber Collision & Glass we believe that our employees are our most other innovative benefits. Our Human Resources department is dedicated to maintaining solid employee/management relations. Summary: Employees will be responsible for making follow-up sales calls on all estimates that have been written and not sold (estimates more than two days old) and all estimates scheduled not written (estimates scheduled that are more than one day old). Essential Duties: Run/Print the report of unsold jobs (more than two days old) Run/Print the report of missed estimate appointments (more than one day old) Contact each customer and use appropriate lost opportunity word tracking script (missed estimate vs. unsold job). After initial conversation with customer- If job is sold- conference in repair center to schedule repair drop off date, if estimate appointment is rescheduled handle in the same manner as new appointment. If customer is not ready to commit, make appropriate notes in repair package, including when follow-up call should be made. Create a tracking system to ensure that these follow-up calls valuable asset. With over 40 locations in the United States Gerber is constantly providing our employees with advancement opportunities. Gerber also boast top notch compensation packages; medical, dental and vision insurance; flex spending accounts and are placed on a timely basis. If job cannot be sold- note reason given with the appropriate lost job code. Describe in appropriate detail. Put notes into the management system for all contacts, and describe in detail. Record all activity in excel log. Prepare summary information by location and by estimator. Summarize activity and results each Friday and email to Call Center Manager. Expectations: Cross train new Call Center Sales Representatives as needed. Comply with all company policies and procedures as outlined in the employee handbook. Maintain all appropriate dress code that characterizes professionalism and trust. Take responsibility in your area of employment with Gerber for reporting, making recommendations and correcting situations adverse to the companys best interest. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficient at operating general office equipment. Pleasant telephone voice; professionalism. Microsoft Windows experience preferred. Knowledge of technical/industry processes and language. Proven customer service skills. Ability to effectively function in a team setting. Able to use independent judgment in fulfilling duties. Easily adaptable to a fast paced environment. Good oral and written communication skills; able to speak English fluently (speak clearly and concisely). Able to sit for long periods of time and use/read computer keyboard and screen. Cheerful, helpful attitude. Must be able to type twenty words per minute. Education/Exp.: High School diploma or GED preferred. One to two years prior customer service and/or sales experience required.

Job Title: Inside Sales / Customer Service Representative Company: Illinois Insurance Center, Inc Location: Forest Park, IL Description: Inside Sales / Customer Service RepresentativeCompany:                   Illinois Insurance Center, Inc.Location:                     Forest Park, IllinoisBase Pay:                   Not SpecifiedEmployee Type:          Full –Time/Part-Time EmployeeIndustry:                      Insurance                                Manages Others:        NoJob Type:                    Sales            Customer Service             Insurance Req’d Education:        High SchoolReq’d Experience       At least 1 year Req’d Travel                None Relocation Covered    NoContact:                      Denise Ayala Register to View x230 or Carolynn Pitzaferro x231Inside Sales Rep / Customer Service Rep Illinois Insurance Center is one of the Midwest's fastest growing and most progressive personal lines insurance agencies. We have significantly broadened both our customer base and portfolio of services offered.  Established in 1973, Illinois Insurance Center, Inc. was built on hard work, excellent customer service and reasonable prices. We pride ourselves on our service, which makes us different from the rest. You get the best for less!  Come join our team!  We are currently seeking Energetic & Motivated individuals looking for advancement within our company for the following position:INSIDE PERSONAL LINES SALES REPS-Responsibilities include quoting and selling Personal lines Insurance and providing Customer Service to our current clients.Flexible hours/schedules:Full-time Part-time Days and/or eveningsRequirements for Inside Personal Lines Sales RepresentativeMinimum 1 year experience working in a non standard or standard Insurance Agency  Must have a current Insurance Producers License for the State of Illinois.                      Minimum licensing requirement:  Motor Vehicle                     Preferred:  Property & Casualty, and a Life License Associate’s degree is preferred Excellent communication skills  Strong organizational skills  Ability to perform detailed work in a fast paced environment  Computer Proficient Bilingual- Spanish speaking a plus Compensation/Benefits:Competitive salary and comprehensive benefit package, including:Medical/Dental/Vision/Prescription Insurance Paid Vacation and Sick days Paid Holidays 401K /  Profit Sharing plan Excellent Growth Opportunities Apply online with resume and salary requirements.  Fax: Register to View Email:  Register to View  Visit us online at www.illins.com

Job Title: Customer Service Representative Company: Quest Diagnostics Location: Wood Dale, IL Description: Rep, Customer Service I Job ID: C65580 Company Name: Description: the journey begins with you. There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible. AtQuest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. And did you know we have been recognized as one of the Best Places to Work in Illinois for three years in a row? Currently, we seek aClient Services Representative! Location: Wood Dale, IL Work Hours: 10 AM to 6:30 PM, Tuesday thru Saturday Our Five-Step Selection Process You can complete the first three steps online right now. 1.View a brief video (click below) ? learn about the rewards and demands of the job (8 minutes) 2.Review the job description below. If you meet the experience and skill requirements click ?Submit Now.? 3.Answer a questionnaire online ? determine if you meet the minimum requirements for the position ? summarize your work history, or upload a resume to apply (10 minutes). Qualified candidates will receive an email from us with instructions on step four. Watch your inbox for email messages. 4.Complete an interactive evaluation ? learn more about the job and demonstrate your knowledge and capabilities (60 minutes). After you complete steps 1-4: 5.We will review your application, résumé and evaluation results. If you are selected to continue in the recruiting process, we will contact you for an interview at which time you can share your great talents and qualifications and meet people on our team (2 hours). The first step is up to you. We invite you to view a day in the life of a Quest Diagnostics client service professional. PLEASE CLICK HEREto see aRealistic Job Previewof this important customer focused role! (Raise the volume on your computer and expand the window). After viewing the video, close that window to return to this description.As a Client Services Representative I, you will perform the daily activities as described below: Basic Purpose: Client Service Representative I's handle all customer contact received by telephone, in writing, and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately. Duties and Responsibilities: 1. Handles all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction. 2. Reports laboratory results to clients using established protocols. 3. Documents reporting or call history in the patient's file and maintain appropriate records. 4. Contacts the client to resolve routine matters related to patient testing and result reporting. 5. Uses established protocols for reporting client concerns. 6. Other duties as required to meet the customer requirements. 7. Understands the importance of Quality Service and how it is measured. Education: · High school diploma or equivalent required. Work Experience: · Basic typing and computer skills · Some data entry experience preferred · Customer service background preferred · Medical terminology helpful. Previous Medical or clinical laboratory background preferred Special Requirements: 1. One to two years of additional training in a medical or call center environment preferred. 2. Must be able to handle multiple tasks and work in a fast environment. 3. Must have strong communication skills. 4. Able to speak the English language clearly and effectively communicate to callers and peer group. 5. Ability to handle stressful situations and demonstrate a potential for strong problem solving skills. 6. Must be able to operate basic office equipment. 7. Must be able to demonstrate Integrity and a commitment to values. Key Word Search: clerical clerk doctor assistant office call center laboratory client customer service outbound calls caller client relations Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers? trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Dedicated people improving the health of patients through unsurpassed diagnostic insights." Requirements: Highest Level of Education: High School Diploma or GED Desired Job Type(s): Regular - Full Time Shift: Day Assessment Type: Client Services Job Site: IL,Wood Dale,1355 Mittel Blvd Area(s) of Expertise: CUSTOMER SERVICE - All Work Location(s): ILLINOIS-ALL

Job Title: Customer Service Manager Company: Principal Manufacturing Corp. Location: Broadview, IL Description: Looking for a customer service manager responsible for overseeing the customer service representatives and their daily activities. Requirements:Bachelors Degree5 years automotive manufacturing customer service experience4 years customer service management experienceAbility to communicate to all levels of the company and customers.Proficient in Microsoft OfficeAbility to work autonomously and in a fast paced environmentTS16949 Knowledge preferred

Job Title: 2nd Shift Call Center Manager Company: The Pampered Chef Location: Addison, IL Description: Job Title: Customer Solutions Manager Department: Solution Center Reports To: Director, Customer Solutions Shift/Hours: 2nd Shift General Summary: Manages the 2nd Shift, daily operations of the International Solution Center. Ensures that customer and consultant satisfaction and problem resolution needs are met. Responsibility: Evaluates and counsels Team Supervisor on staff performance standards, coaching opportunities and direction. Ensures proper tracking of individual performance and productivity records. Reviews and approves new hire, disciplinary action, termination and salary increase and promotion recommendations from Team Supervisor and for Team Supervisor positions. Works hours in support of both shifts of coworkers. Serves as strong role model for team in action and speech. Monitors accuracy of response and quality of service to customer and Consultant telephone calls, voice messages, e-mails and correspondence. Provides direction and verbiage for issues needing scripted responses to ensure accuracy and consistency. Helps determines metrics to measure team performance. Is responsible for appraising performance of team, reward, recognize and disciplining as appropriate. Also responsible for maintaining budget for team. Advises and makes recommendations to the Director of problem areas regarding the Solution Center in order to investigate more accurate reporting options, increased productivity and timely responses. Teams with Director of Financial Service & Risk Management to ensure both teams work together to meet performance goals and customer and Consultant objectives. Develops metrics with Director of Financial Service & Risk Management to ensure all policies and processes are win-win for both teams and ultimately for company. Plans and manages daily workflow of department, including order resolution, customer complaints, commissions and adjustments to Team Supervisor and Customer Solutions Rep through communication and partnership with the Manager of Customer Solutions Analysis and the Team Supervisor of Workforce Management. Reviews the progress of work in the department; ensures problems have been resolved. Makes real-time, daily decisions to improve call performance and deliver world-class customer service. Creates urgency within group to improve performance real time. Manages daily operations of handling customer and Consultant communications to ensure that all correspondence and telephone calls receive the proper response. Makes decisions in sensitive areas of handling customer complaints such as those related to the Better Business Bureau (BBB), Attorney General , Direct Sales Association, etc. Responds to escalated calls, emails and written response needing management attention and resolution. Approves policy exceptions as needed with the goal of customer retention and satisfaction. Provides leadership in support of team in best way to resolve issues for Customer, Consultant and company. Deals with personnel issues in a timely and decisive manner. Recommends, drafts and coordinates logistics for targeted communications to Consultants and customers relating to product information or shipping status. Anticipates and plans for field response to avoid problem phone calls. Assists in coordinating the month end closing process, as appropriate. Compiles and reviews proposed policy changes and makes recommendations for change. Is constantly looking for opportunities to improve cycle time improve processes for better service, increase sales performance, keep team focused on goals, Provides constant communication as is appropriate for the team including meetings, e-mails and voicemails to ensure vision of team is clear. Provides regular and frequent feedback on performance to direct reports. Problem solves with peers across the organization as appropriate. Education/Experience · BA/BS required or equivalent company experience as approved by the VP of HR. · Minimum of 5 years Customer Service/Customer contact experience with increasing levels of responsibility. · Minimum 3 years supervisory experience in a call center environment with a staff of 50+ people. Qualifications · Strong verbal and written (performance appraisals, SOPs/Scripts, apology letters, responses to business organizations) communication skills required. · Strong interpersonal skills required; ability to listen to customers and, with diplomacy and empathy, address their concerns towards resolution essential. · Strong ability to build relationships across departments required. · Strong analytical and problem solving skills required. · Strong PC skills required; proficiency with MS Windows, Office, Internet, and Intranet required. · Strong staff supervision skills required; ability to achieve department objectives through the management of others required. · Strong organization skills required. · Ability to multi-task, with the ability to remain focused on multiple high-priority, time sensitive projects required. · Excellent persuasive abilities and the ability to create staff “buy-in" to new processes and procedures required. · Ability to command respect with peers and other coworkers required. · Knowledge of budget process, from proposal to monitoring compliance a plus. · In-depth knowledge of TPC business and order-related processes preferred. Send Resumes to: Register to View (REF: CCJ110)