Customer Service Jobs in Downers Grove, Illinois

Job Title: JTS - Customer Care Professional I - Downers Grove, IL Company: J.P. Morgan Chase Location: Downers Grove, IL Description: Customer Care Professional - DescriptionAs part of JPMorgan Chase, a leading global financial services firm, Chase has locations nationwide to serve our home lending customers with their mortgage or home equity loans. Our Customer Care Professionals are dedicated to providing world class customer service that will maintain and grow a customers relationship with Chase.As a Customer Care Professional, you will have direct phone interaction with customers to answer and resolve servicing questions and complaints about payments, loan documents and terms, taxes and insurance. You will work in an environment requiring you to listen, review multiple computer systems, type and talk to resolve complex customer issues. You will be responsible for offering other Chase products or services to meet the customers needs. Customer Care Professionals must maintain high customer satisfaction and quality scores while meeting efficiency goals and strict schedule and attendance guidelines. You will be responsible for understanding the firms mortgage servicing policies as well as legal compliance regulations.QualificationsMinimum one year previous customer service experience preferred. Strong customer focus is preferred with the ability to answer inquiries, provide information, consult with customers and manage difficult customer interactions.Excellent communication, analytical and problem solving skillsStrong PC skills with the ability to multi-task while on the phoneAbility to work well on a team and focus on results; ability to be adaptable and flexibleHigh school diploma or equivalent requiredJPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

Job Title: Customer Service Rep Company: OTR Trucking Company Location: Downers Grove, IL Description: CUSTOMER SERVICE REP FULL TIME Needed for fast paced trucking company located near Woodridge, IL. Computer and good phone skills a must. Please send resume and salary requirements to& Register to View

Job Title: CUSTOMER SERVICE REPRESENTATIVE II Company: Rangam Consultants Inc Location: Downers Grove, IL Description: We are currently sourcing for a position with our Direct Client and would like to discuss this opportunity with you. Established in 1995, Rangam Consultants is a multiple service provider in the Information Technology, Scientific, Engineering and administrative fields. We have a proven track record for successfully delivering mission critical consulting, support and recruiting services to various government and Fortune 500 clients.The details for this position are as follows: Job Title: CUSTOMER SERVICE REPRESENTATIVE II Job Code: RCI-LON-10544 Job location: 5024 Chase Avenue, Downers Grove, IL 60515  Duration: 12 Months Start Date: ASAP JOB DESCRIPTION: Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.  If interested: Please provide us the following information: 1) Hourly rate on W2 or expected salary _________2) Resume in Word format __________3) Contact information, where we can reach you _________4) Three professional references with their Name, Company Name, Title and Phone # ________5) Your Status (Citizen/EAD/Green Card)______6) Date of Birth (Only Month and Date for use as a unique identifier. We DO NOT need the year. You may provide this over the phone)I look forward to hearing from you. Best regards, Seema SinghRangam Consultants Inc.Somerset NJ 08873Direct No:- Register to View Ext - 217Fax: Register to View Email: Register to View e-mail id: Register to View ALL CURRENT OPEN JOBS Register to View RANGAM CLICK HERE Message Id : #ID#Please refer to job code RCI-LON-10544 when responding to this ad.

Job Title: Call Center Agent Company: Bancsource, Inc. Location: Downers Grove, IL Description: Call Center Agent- Bancsource is the largest independent bank equipment sales and service company in the US. We currently have relationships with over 4000 financial institutions including 18 of the 20 largest ones. Position requires basic computer stills, customer-relations skills and experience, efficient and courteous demeanor, communication skills, positive attitude, attention to detail, and the ability to multi task. Responsibilities will include receiving, dispatching, and escalating service calls, ensuring that a technician is aware of each call.  Receiving and relaying messages to Bancsource personnel. Will learn to update and close out service calls in our system, and will learn to recognize billable calls. Must be able to provide special attention to concerned customers, and ensure that the proper managers/ departments are informed, in order to best meet each customer’s needs. Must be willing to assist on various other tasks that may arise. Agents must also be reliable in attendance, in order to properly perform job duties.

Job Title: Customer Service Representative IV Company: National City Location: Downers Grove, IL Description: As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US. We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility.The successful candidate will have the following qualifications :You as a Senior Mortgage Customer Care Representative will:* Receive inbound calls from Borrowers and Loan Consultant's, make welcome calls to borrowers, retrieve information from various on-line sources in order to answer customer's/loan consultant's inquiries.  Make outbound calls to borrowers relaying approval information to them.* To ensure customer satisfaction and assist processing team in execution of mortgage operations center goals.Other Essential Functions:* Train new customer service hires* Manage a high volume of inbound phone calls* Assist Team manager with day to day funtionsRequirements:* High School Diploma* 2+ years mortgage processing experience or transferable skills* Ability to speak clearly and communicate politely with customers/loan consultants* Ability to interact with internal and external customers with diplomacy and tact in a team environmentPNC is committed to offering you a comprehensive and competitive benefits package. We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment.Options you may be able to consider include:Medical and Dental Coverage Life Insurance Part Time Benefits Education Assistance Paid Training Paid Vacation Competitive Pay Shift Differential 401(k) Flexible Schedules Growth Opportunity Work/Life BalancePNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SOShiftDaylightTotal Hours Per Week40HR Job CodeC03056 CUSTOMER SRV REP IV

Job Title: Customer Service Representative Company: Kforce Professional Staffing Location: Downers Grove, IL Description: As the Seasonal Customer Service Representative, the selected candidate will be responsible for the following activities and tasks: Assist customers with product and gift selection as it relates to the order taking processTalk to customers by telephone to act as a consultant regarding the company's products and gifts in order to close a saleProcess orders using the internal computer applicationsVerify and validate all information provided by the customer prior to submissionAccurately document all actions taken when working within a customer accountRespond to questions regarding existing orders including, but not limited to: delivery status, product substitution approvals, and other issues via email and by telephone as appropriateConsistently achieve key indicators and performance standards as defined by call center managementReview own statistics on a daily basis in order to monitor own progress towards continual improvementProvide customers with quality service by following the scripting in the computer systems; this information is documented during the quality monitoring sessionsRead content from websites regarding a particular order or company policy / procedure and appropriately apply the information to the resolutionParticipate in ongoing on-the-job training which may include attending team meetings, huddles, one-on-one sessions with members of management, peer coaching, refresher training, as well as structured classroom meetingsThe qualified candidate will possess a high school diploma or general education degree; or one to three months of related experience and/or training; or an equivalent combination of education and experience. To perform this job successfully, an individual should be proficient in Microsoft Excel, Microsoft Word and Internet, and must meet the following requirements: Excellent sales skillsClear problem solving skillsExcellent communication skills, both written and oralGood typing / keyboarding skillsTechnical experience with the InternetAbility to handle pressure professionallyGood follow-up skillsAbility to handle multiple projects at onceAbility to make quick decisionsFlexible, receptive to change, and have the ability to adapt quickly to changing business requirementsInbound call center experience is desirableUpon offer a background check and drug screen will be required.

Job Title: Customer Service Assistant Company: Company Confidential Location: Westmont, IL Description: Customer Service Representative for its Westmont, IL Position to start immediately.  Full Time. Pay scale based on experience.RESPONSIBILITIES Responsible for entering and editing orders, order management, shipping, filing, and customer service.  Position also assists in answering incoming calls, ordering office supplies, preparing reports, and running other clerical related errands. Works closely with accounting, shipping and warehouse positions.Ideal Candidate would be outgoing, detail-oriented individual with a minimum of1 year previous order entry or customer service experience from a manufacturingbackground. Must be good with problem solving, be able to thinkon their feet, and work independently. Heavy internal and external contacts, sostrong communication skills are a must. BASIC QUALIFICATIONS High School Degree or Equivalent Fast LearnerExperience with Microsoft Office products is required.Data entry experience Demonstrated initiative and willingness to overcome challengesExcellent verbal and written communication skillsAbility to work independently and effectively in a teamAbility to multi-taskExperience with order management systems   DESIRED QUALIFCATIONS Experience with customer service.Experience working directly with management in support roles.

Job Title: Customer Service Rep - Westmont, IL Company: Labor Ready Location: Westmont, IL Description: Overview: Are you searching for career growth in an exciting industry?  Labor Ready, a TrueBlue company, is now hiring a permanent, full-time Customer Service Representative in your area.  We're a multi-brand, international organization with multiple career paths available!Some of the exciting features of this opportunity include:Career growth.Competitive salary.Tuition Reimbursement.Monthly bonus potential.Excellent benefits package.Fast-paced work environment.In this role, building relationships with both customers and temporary employees is essential as well as assisting branch management with sales and customer service.  This is an excellent opportunity to start learning the management ropes and to define your own career path in either operations or sales. In fact, over half of our Branch Managers were promoted from their former Customer Service Representative roles!  With Labor Ready, the possibilities are endless. The expected work schedule for this position is Monday-Friday, 10:30am-6:00pm and every other weekend. Responsibilities: Responsibilities include:Frequent cold-calling and appointment setting.Call existing customers to generate repeat sales.Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location. Drive temporary workers to and from job sites as needed (mileage compensated).Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits.  Make collection calls to customers.Assist in worker payout and process payroll from completed work tickets. Required Skills and Experience: Successful CSR skills and characteristics:High school diploma or GED required; One year of college or technical training preferred.Must have valid driver's license and a car that can be used for work.2 years sales or appointment setting experience preferred.Highest commitment to quality customer service.Excellent communication skills, both written and verbal.Strong computer skills; Ability to learn and work with new programs.Bilingual language skills a plus. TrueBlue, Inc. is an Equal Opportunity Employer.  We embrace diversity at all levels of our organization and encourage all qualified employees to explore this opportunity. NOTICE REGARDING BACKGROUND CHECKS:Labor Ready will conduct a background check to verify the information contained in your application for employment and to help determine whether you are a suitable candidate for such employment. The background information obtained may include, but is not limited to, information about educational history, prior employment, criminal record, driving record verification and a drug test. If Labor Ready intends to use any information obtained through this background check in whole or in part in making an adverse employment decision, you will be provided with a (1) a copy of your background report and (2) a written summary of your rights under the Fair Credit Reporting Act.

Job Title: Customer Service Rep Company: Labor Ready Location: Westmont, IL Description: Overview:Are you searching for career growth in an exciting industry? Labor Ready, a TrueBlue company, is now hiring a permanent, full-time Customer Service Representative in your area. We're a multi-brand, international organization with multiple career paths available!Some of the exciting features of this opportunity include: * Career growth. * Competitive salary. * Tuition Reimbursement. * Monthly bonus potential. * Excellent benefits package. * Fast-paced work environment.In this role, building relationships with both customers and temporary employees is essential as well as assisting branch management with sales and customer service. This is an excellent opportunity to start learning the management ropes and to define your own career path in either operations or sales. In fact, over half of our Branch Managers were promoted from their former Customer Service Representative roles! With Labor Ready, the possibilities are endless. The expected work schedule for this position is Monday-Friday, 10:30am-6:00pm and every other weekend.Responsibilities:Responsibilities include: * Frequent cold-calling and appointment setting. * Call existing customers to generate repeat sales. * Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. * Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location. * Drive temporary workers to and from job sites as needed (mileage compensated). * Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits. Make collection calls to customers. * Assist in worker payout and process payroll from completed work tickets.

Job Title: Customer Service Representative Company: Glass & Mirror America Location: Westmont, IL Description: Fast paced Westmont office is seeking a qualified Customer Service Representative. Applicants must have a minimum of 2 years experience, along with good communication, computer and phone skills.  Hours are Mon, Tues & Wed 8:00 - 5:00 / Thurs 8:00 - 6:00 and Fri 8:00 - 4:00.  Some Saturdays may be required.  Please fax resume along with a cover letter to Debbie Register to View Register to View or E-Mail to Register to View