Customer Service Jobs in Des Plaines, Illinois

Job Title: Call Center Representative Company: Ajilon Professional Staffing Location: Des Plaines, IL Description: Reliable and Dedicated Customer Service Reps Needed!We are in search of professional, reliable, and hard working Customer Service Representatives. We are looking for all shifts!Main responsibilities include, but are not limited to:~Taking phone calls and assisting customers in a professional manner.~Answering 80-100 inbound calls a day, working in a fast paced environment. ~Order entry: strong data entry skills.~Proficiency in Word and Excel.If you are detail oriented, possess excellent communication skills, are reliable, and have a flawless attendance history with 2-3 years of customer service experience please submit your resume for immediate consideration.

Job Title: Outbound Call Center Rep 11am-8pm Company: Company Confidential Location: Des Plaines, IL Description: Outbound Call Center Representative Our client, wellness program administration organization is seeking an outbound call center representative to enroll participants in wellness and health management programs. PRIMARY RESPONSIBILITIES Initiate high volume of outbound calls to enroll participants. Accurately explain details and benefits of company programs to potential participants. Consistently and accurately document daily activities. Other duties as assigned. KNOWLEDGE AND SKILL REQUIREMENTS Exceptional listening skill. Strong written and verbal communication skills High school diploma or equivalent. Computer literate with the ability to learn customer service software applications. Ability to type a minimum of 40 wpm. 5+ years of call center experience, preferably outbound. Sales or collections experience a plus. WORK SCHEDULE Must be able to work first and second shift hours as early as 8am and 9pm. Must be able work weekend hours.

Job Title: Internal Customer Service Rep (Part-Time, 3rd Shift) - Des Plaines, IL Company: Conway Location: Des Plaines, IL Description: Description of Essential Job FunctionsAvailable to work a variety of shifts, including days, evenings, nights and weekends.This position hasthird shift hours.Communicate effectively with dock supervisors, drivers and other service center personnel.Collect, process, and transport paperwork to/from various locations.Various administrative functions including creating/transmitting reports.Safely work in adverse weather conditions.Safely walk and stand for extended periods of time on various surfaces that may be uneven or slippery.Prompt, daily attendance at assigned work location.Perform other duties as assigned.

Job Title: Technical Call Center Rep - Level 1 Helpdesk Company: AppleOne Location: Des Plaines, IL Description: Job Description:HOURSThe call center is open 7 days a week from 8am until 10pm. Candidates must be able to work any shifts during the call center hours.SUMMARYOur client, a medical services support organization is seeking technical support representatives with technical or troubleshooting experience to assist customers online product registration and troubleshooting. PRIMARY RESPONSIBILITIES Answer phones and respond to customer issues. Respond to trouble tickets via telephone and through live chat. Troubleshoot computer problems. Provide customers with product and service information. Transfer customer calls to appropriate staff when necessary. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Document resolutions for future reference. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned. KNOWLEDGE AND SKILL REQUIREMENTS Exceptional verbal and written communication skills. Demonstrated computer support experience including web portals and MSOffice Experience providing technical support via phone and live chat. Abilities to type accurately at 50+wpm. 3-5 years of helpdesk experience. You can view all of our jobs online at http://www.appleone.com/?sc=11&id=517871

Job Title: Call Center Rep - Bilingual Company: Company Confidential Location: Des Plaines, IL Description: Call Center Service Representative Bilingual Spanish/English 40 Hours/Week, Must be able to work as early as 8am and as late as 9pm including Saturdays. SUMMARY Answer phones to respond to account questions, general customer inquires, application questions, and customer complaints. Project a professional company image through phone interaction. PRIMARY RESPONSIBILITIES Answer high volume inbound calls and respond to customer requests. Place customer orders in computer system. Provide customers with product and service information. Upsell products and services. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned. KNOWLEDGE AND SKILL REQUIREMENTS Basic reading, writing, and arithmetic skills required. Ability to read, write and speak Spanish High school diploma or equivalent. Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. 1-3 years of previous call center experience.

Job Title: Customer Service Associate (CSA) I Company: MB Financial Bank Location: Mount Prospect, IL Description: Job Type: Full-Time Location: 15 E. Prospect Ave.-MT. PROSPECT Last Updated: 02/07/2010 Job Description:Reference: MB12225 **PREFERRED CANDIDATE WILL BE BILINGUAL IN ENGLISH AND SPANISH** Summary: Refers products and services, receives and pays out money, and maintains records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following: Represents the Bank in a courteous and professional manner, by greeting and addressing the customer by name, while providing prompt, efficient, and accurate service when processing customer transactions. Understand how and where to properly direct customer inquiries and complaints to preserve customer satisfaction. Knowledge of Bank products and services and ability to refer products and services to the appropriate customer. Focus on individual and departmental goals for both sales and referrals to achieve monthly referral goals as established by the CSM. Meet personal goals and promote team goals set by Retail Management. Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customer. Receives checks and cash for deposit, verifies amount, examines checks for endorsements, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Accepts checks and/or cash for loan payments, TT&L payments, official checks, travelers’ checks, and US Savings bonds, verifies cash, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Knowledge of guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior completing. Comply with over-ride or review decisions and signing authority as established by the CSM and/or in accordance with Bank procedures. Places holds on accounts for uncollected funds only when required as stated in Bank procedures. Responsible to order CSA’s own daily supply of cash, and verification of incoming cash. Maintain cash drawer limits according to Bank policy. Prepare system blotter to balance currency and coin in cash drawer at end of shift and compare with system totals. Manage CSA’s differences according to Bank policy. Participates in dual control procedures for removing cash and consignment items from cash vault and removing and processing transactions from the night depository and Automated Teller Machines (ATM), including verifying cash and totals. Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as, cost-efficient, customer service. Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses. Some branch travel required. Must be flexible to travel to other bank locations as needed. Comply with all Bank policies/procedures and all applicable federal and state laws and regulations. LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy. Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); and six months of cash handling experience. Six months of related job experience is preferred. Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math Ability: Ability to add, subtract, multiply, and divide numbers in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software. Certificates and Licenses: No certifications needed. Supervisory Responsibilities: This job has no supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. We are proud to be an EEO/AA employer M/F/D/V. 20090427

Job Title: Client Service Associate - Private Wealth Management, Mt Prospect Company: JPMorgan Location: Mt Prospect, IL Description: JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.2 trillion and operations in more than 60 countries. Asset Management provides investment and wealth management services to institutional, high net worth and retail investors and their advisors. For wealthy individuals and families, J.P. Morgan offers personalized financial solutions that integrate investment management, capital markets, trust and banking.      Private Wealth Management is J.P.Morgan's comprehensive wealth management solution for high net worth clients.  Combining the deep capabilities of a leading global financial institution with the intimacy of a boutique firm, Private Wealth Management has 86 offices across the United States.  Our model is designed to preserve and grow our clients' wealth through a disciplined investments approach, estate planning and tailored banking and credit solutions.      Primary Function The Client Service Associate is the primary point of contact for all service related needs of a Private Wealth Management client.  He/she is responsible for establishing, maintaining and building client relationships.  The Client Service Associate works in a team-oriented environment with Bankers, Practice Specialists, Middle Office and operations teams to deliver a seamless and integrated client experience across all Wealth Management and firm products. ·         Provide high quality, high touch service to Private Wealth Management clients across the Wealth Management product offering. ·         Manage daily client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures ·         Research, follow-up and resolve client inquiries and problems through effective interaction with clients, bankers, product partners, branch/operations areas and other staff in a timely and professional manner ·         Manage general account inquiries and maintenance, including but not limited to: transactions, holdings, balance, address changes and signer changes ·         Coordinate and follow through on account inquiry, transaction and maintenance requests across products and services: o        account opening and funding o        USD and foreign currency monetary transactions o        credit draw downs/pay downs o        credit and debit card requests             o        transfer of securities o        corporate action responses o        charitable gift requests o        physical/restricted stock conversion o        statement requests o        tax reporting inquiries o        support of online service  ·         Experience with a wide range of investment products preferred ·         Ability to work both independently and as a team player ·         Excellent communication skills, both written and oral ·         Ability to multi-task and manage priorities effectively ·         Ability to adapt to a rapidly changing business and technology environment ·         Exceptional problem-solving skills ·         Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Internet/Intranet ·         Ability to learn proprietary software and databases     Position Requirements ·         College degree or equivalent financial services/banking industry experience required ·         Series 7 and 63 licenses required for position, and preferred upon hiring, but must be obtained within 120 days of hire ·         Client service experience preferred       JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.   JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

Job Title: Customer Service Representative Company: Omeda Communications Location: Northbrook, IL Description: Omeda, established in 1980, is an industry leader in fulfillment and database management for business to business trade publications and business marketers.  Located in Northbrook, Illinois, Omeda has 130 employees and maintains over 200 custom databases covering over 50 markets.Omeda offers excellent opportunities for organized, detail-oriented individuals looking to excel in the challenging arena of fulfillment and database management, as well as a comprehensive benefits package, and a casual dress work environment. There is an immediate employment opportunity in the Customer Service Department for a Customer Service Representative.  The job responsibilities include; answering customer calls and inputting new information into the computer, filing, faxing, copying and emailing information and various other clerical type functions.The qualified candidate will be computer literate with the ability to type a minimum of 45 wpm.  This individual must have excellent communication skills and be able to articulate clearly in English and email professionally.  Some experience in customer service or a call center environment is a must.  This person must be organized, detail oriented, patient, and good at multi-tasking.

Job Title: Customer Service Representative Company: Anchor Staffing Location: Northbrook, IL Description: Customer Service Representatives (Bilingual) Our client a large financial institution is seeking professional Customer Service Representatives for their busy call center located in the Northbrook area. Qualified candidates will have 1-3 years of experience handling inbound calls, explaining various products and services and offering additional product/services to existing customers, must be comfortable selling additional services which enhance the relationship with the customer. Skills Required · 1-3 Years customers service experience · Sales experience up-selling existing customers on new products and/or services · Banking experience a plus · Must be fluent in Spanish · Excellent communication skills · Computer literate For an immediate interview please contact Anchor Staffing at Register to View or email your resume to Register to View

Job Title: Customer Service Rep. Company: Northbrook Park Dist. Location: Northbrook, IL Description: GeneralCustomer Service Rep.The Northbrook Park district seeks a motivated and experienced part-time person for the Leisure Center office. This position is responsible for answering phones, data entry, cash handling, facility supervision and various office duties as assigned. Candidate must possess strong customer service and computer skills (registration software experience a plus). A High School degree (or equivalent). Experience working in a fast paced office environment required. Max 20 hours per week, Mon. - Fri. with flexible hours, occasional nights, weekends and special events required. $9.30&hour. Submit employment application, letter of interest and list of references to& Register to View send to& Wendy Friedman Northbrook Park District, 3323 Walters Ave., Northbrook, IL 60062.No phone calls please.