Customer Service Jobs in Champaign, Illinois

Job Title: ATT CUSTOMER SERVICE REP I, Rantoul, IL Company: AT&T Location: Rantoul, IL Description: Time to broaden your view of communications careers. Welcome to AT&T. Deeper product base. Broader career options. Together at last. Experience it for yourself. ATT CUSTOMER SERVICE REP I, Rantoul, IL DescriptionDon't miss this opportunity to join the company recognized by Fortune magazine as theWorld's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company! Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES: The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required Perform over the counter exchanges of customer defective equipment Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation PHYSICAL REQUIREMENTS: No physical requirements QualificationsRequired Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TESTS: Applicants will be expected to pass any assessment associated with the position. TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice. AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job Title: ATT CUSTOMER SERVICE REP I Company: AT&T Location: Rantoul, IL Description: Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity.     As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!   Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.   GENERAL DUTIES :   The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:   GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories   ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required Perform over the counter exchanges of customer defective equipment Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation PHYSICAL REQUIREMENTS:  No physical requirements Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation   TESTS: Applicants will be expected to pass any assessment associated with the position.     TRAINING: Classroom training On-the-job training On-line training   SPECIAL JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills     Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice.   AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.  EOE/AA/M/F/D/V

Job Title: Customer Service Representative Company: AT&T Location: Rantoul, IL Description: Career Possibilities Join Cutting-Edge Products   Ready for AT&T? Visible career paths. Trend-setting technologies.  Together in one dynamic environment.  Experience it for yourself.   Join us as a CUSTOMER SERVICE REPRESENTATIVE.   Our Representatives consistently provide excellent customer service, assisting customers with routine requests, questions and concerns and resolving customer issues.   Requirements: One year of related experience is preferred and excellent communication skills are required.  Strong computer proficiency, along with some technical skills and the ability to work a flexible schedule are also necessary.   CLICK HERE TO APPLY!   Diversity is the AT&T way of standing apart. Equal Opportunity Employer. © 2010 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

Job Title: ATT CUSTOMER SERVICE REP I Rantoul IL Company: AT&T Location: Rantoul, IL Description: ATT CUSTOMER SERVICE REP I, Rantoul, IL-1004601DescriptionDon't miss this opportunity to join the company recognized byFortunemagazine as theWorld's Most Admired Telecommunications Companyand ranked #2 onDiversityInc'slist of2009 Top50 Companies for Diversity.As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.GENERAL DUTIES:The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areasMay be required to work in one or multiple queues/skill sets over various customer contact channelsResponsible for improving customer retention through programs and service provided to the customerUtilizes mechanized systems to initiate and complete service orders and handle customer requestsContinually maintain working knowledge of all company products, services and promotionsMake recommendations according to customer's needs on features, accessories, upgrades and rate plansUtilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessoriesESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:Administer system functions on all opening, closing, and balancing procedures to according to finance guidelinesMay sell and provision wireless services, products, features, equipment and accessoriesMay be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as requiredPerform over the counter exchanges of customer defective equipmentEnsure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstationPHYSICAL REQUIREMENTS:No physical requirementsQualificationsRequired Qualifications:At least 18 years of age6 months experience operating a computer in Windows based environmentAvailability to work a flexible schedule which includes all hours of call center operationTESTS:Applicants will be expected to pass any assessment associated with the position.TRAINING:Classroom trainingOn-the-job trainingOn-line trainingSPECIAL JOB REQUIREMENTS:Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be requiredOne year customer service work experience preferred. Excellent communication and computer skillsProvisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice.AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/VJob-Customer ServicePrimary Location-IL-RANTOULSchedule-Full-timeEmployee Status-Regular

Job Title: Customer Service Rep - P/T Company: Con-Way Freight Location: Danville, IL Description: * Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing. Includes handling parts and some lifting. * Attention to detail including recognizing and resolving documentation errors. * Process over, short and damaged freight and related documentation for customer resolution. * Assist customers via phone, email and fax with inquiries including but not limited to tracking shipments, billing and/or invoicing questions. * Occasional standing and walking in non-climate controlled area for several hours at a time. * Perform other duties as assigned. * Prompt, daily attendance at assigned work location. Qualifications: * Excellent time management, organizational and multi-tasking skills. * Previous customer service experience. * Shop experience is a plus. 10-key skills * Proficient with Microsoft Office Suite (Excel, Word, Outlook, and 10-key skills). * Excellent written and verbal communication skills. * Ability to work independently and/or in a team environment.

Job Title: Customer Service Rep - Decatur, IL Company: Labor Ready Location: Decatur, IL Description: Overview: Are you searching for career growth in an exciting industry?  Labor Ready, a TrueBlue company, is now hiring a permanent, full-time Customer Service Representative in your area.  We're a multi-brand, international organization with multiple career paths available!Some of the exciting features of this opportunity include:Career growth.Competitive salary.Tuition Reimbursement.Monthly bonus potential.Excellent benefits package.Fast-paced work environment.In this role, building relationships with both customers and temporary employees is essential as well as assisting branch management with sales and customer service.  This is an excellent opportunity to start learning the management ropes and to define your own career path in either operations or sales. In fact, over half of our Branch Managers were promoted from their former Customer Service Representative roles!  With Labor Ready, the possibilities are endless. Candidate must have flexible schedule and will be required to work some weekends. 32 hours per week. Responsibilities: Responsibilities include:Frequent cold-calling and appointment setting.Call existing customers to generate repeat sales.Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location. Drive temporary workers to and from job sites as needed (mileage compensated).Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits.  Make collection calls to customers.Assist in worker payout and process payroll from completed work tickets. Required Skills and Experience: Successful CSR skills and characteristics:High school diploma or GED required; One year of college or technical training preferred.Must have valid driver's license and a car that can be used for work.2 years sales or appointment setting experience preferred.Highest commitment to quality customer service.Excellent communication skills, both written and verbal.Strong computer skills; Ability to learn and work with new programs.Bilingual language skills a plus. TrueBlue, Inc. is an Equal Opportunity Employer.  We embrace diversity at all levels of our organization and encourage all qualified employees to explore this opportunity. NOTICE REGARDING BACKGROUND CHECKS:Labor Ready will conduct a background check to verify the information contained in your application for employment and to help determine whether you are a suitable candidate for such employment. The background information obtained may include, but is not limited to, information about educational history, prior employment, criminal record, driving record verification and a drug test. If Labor Ready intends to use any information obtained through this background check in whole or in part in making an adverse employment decision, you will be provided with a (1) a copy of your background report and (2) a written summary of your rights under the Fair Credit Reporting Act.

Job Title: Customer Service Representative Company: Express Employment Professionals Decatur IL Location: Decatur, IL Description: Customer Service Representative! A parts distribution center/service center in Decatur, IL has an immediate need for a Customer Service Representative. The company provides parts and service to the industrial floor scrubbing industry with a customer base that spans North America. This is a great opportunity with a small but rapidly expanding operation. This is a long-term, evaluation-hire (temp-to-hire) position in a casual, friendly environment with a team atmosphere. The starting pay will be $10.00/hr. - $11.00/hr. with an increase when hired at the end of the evaluation period. A full benefit package includes paid holidays and vacation, 401K, and major medical coverage. Hours are 8:00AM – 5:00PM Monday through Friday. ***** Immediate Need ***** Job Responsibilities Key responsibilities for this job include:• Answering incoming customer inquiry calls• Determining parts and services the customer requires• Entering order information• Scheduling service repair calls if needed• Setting up new customers Skills and Experience The successful candidate must be professional, personable and have excellent phone etiquette. Past telephone customer service is a big plus. Data entry and typing skills are very important and will be evaluated based on both speed and accuracy. Proficiency in the basics of Microsoft Office Word and Excel will be needed. Benefits The positions will be evaluation hire (temp-to-hire). The positions are long-term and the company offers a full compliment of benefits. These include major medical insurance, paid holidays, paid vacation, and 401K. Qualities Required Key qualities include:• Excellent communication skills• Ability to work in a team environment• Organized• Strong attention to detail and accuracy• Ability to function in a fast paced environment• Desire to provide the highest levels customer service Contact Information• Express Employment Professionals • phone: Register to View • e-mail: Register to View • on line application: www.expresspros.comcustomer service, telemarketing, call center, teller, bank teller, answering, enter order, switchboard, telephone, MS Word, MS Excel, data entry, typing, clerk, AP clerk, AR clerk, receptionist, reception

Job Title: Customer Service Rep Company: Ameren Corporation Location: Decatur, IL Description: Under direct but not constant supervision, perform customer service work in a telephone contact center environment. Must be able to work at the direction of others along with the ability to use good business judgment when handling non-standard situations as defined in training materials. Participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures. Needs to influence others with positive attitude with a focus on teamwork and cooperation. Responsibilities include developing performance and technical skills to perform the following duties: Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc. Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc. Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action. Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc. Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc. Respond promptly to emergency situations and document pertinent information. Actively contribute to team and contact center assignments including various overtime assignments. The Contact Contact Center operates 24/7/365 with a wide range of work shifts determined by union seniority. Qualifications: Education High School diploma or equivalent. Bachelor¿s or Associate's degree preferred. Experience Excellent math and computer skills. Customer service experience in banking, telephone, collections or other related area preferred. Other Must pass the Edison Electric Institute Customer Service Representative (CSR) aptitude tests.

Job Title: CUSTOMER SERVICE REPRESENTATIVE Company: Adecco Location: Decatur, IL Description: Ability to develop excellent customer service relationships with clients in a busy sales environment/ data entry of customer files and orders, preparation of general correspondence and updates using word, excel, outlook, monitor credits and remittances.Prior customer service experience required. Candidates must be proficient in the use of Word,Excel,Outlook and possess the ability to learn other computer applications. Strong data entry background needed as well as excellent written and verbal communication skills and a general understanding of credits and remits.

Job Title: Customer Service Agent Company: Location: Bloomington, IL Description: Bloomington Company seeks Customer Service Agent. Ideal candidate will have working knowledge of Windows-based order systems, process merchandise orders from e-mail, fax, and mail, examines records, and must have the ability for effective problem-solving.