Customer Service Jobs in Bolingbrook, Illinois

Job Title: Customer Service Associate Company: Ashley Furniture Location: Bolingbrook, IL Description: Customer Service Associate Bolingbrook & Mokena Locations Ashley Home Store is hiring a Customer Service Associate to provide administrative and clerical services in support of the Ashley Furniture HomeStore to execute daily processes and procedures. Promote quality customer service via clear communication and transactional accuracy. Act as a source of support for selling function and sales personnel. Essential Duties and Responsibilities Implement opening and closing procedures Manage telephone traffic. Access inventory information and advise sales associates. Confirm customer credit ratings. Explain financing plans and other terms and condition of a sale. Explain terms for customer pick up or delivery. Complete sales transactions. Enter sale data into computer software including but not limited to credit card machine, hypercom and HOMES/AS400. Create and print price tags as directed. Execute daily checklists. Execute employee purchase policies. Execute all store policies and procedures. Maintain a clean and organized work station. Maintain a professional image. Completes other assignments and special projects as requested. Minimum Qualifications Education Required - High School Diploma or GED Desired Some College course work Experience Customer service experience Knowledge of: Computers Skills and Abilities Excellent/professional communication skills with both internal and external contacts Proficient computer knowledge with Microsoft Tools Skilled at balancing multiple priorities in a fast paced environment Professional telephone skills Understands basic financial terms Highly organized This position is part-time 10 to 20 hours per week. This is a great position for someone looking to earn some extra income, going to school, or just wanting to get out of the house weekend hours are necessary and flexibility during the week is a plus! Interested Candidates Please Indicate which location you are interested in and send resumes to: Register to View

Job Title: Customer Service Rep 2 Company: McKesson Corporation Location: Bolingbrook, IL Description: Create medical supply solutions so well thought out, they give our customers time to focus on what matters - their patients. At McKesson Medical-Surgical, you have the power to integrate customized supply management solutions that enable healthcare professionals to deliver exceptional care. Solutions that optimize supply purchasing and materials management. Giving doctors more time to manage lives, instead of supplies. Join our supportive, collaborative team and make a real difference in your future. That's the power to build your future. >Position Description >Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.  Determines the status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc.  May schedule field service repair calls.  Handles requests for additional company materials.  Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems. >Minimum Requirements >1+ years customer service experience >Education >HS Diploma or Equivalent >Physical Requirements >General Office Demands >Company Statement >McKesson offers a competitive compensation and benefits package. McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information. As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. >Agency Statement >No agencies please.

Job Title: Customer Service Rep - Bolingbrook, IL Company: Labor Ready Location: Bolingbrook, IL Description: Overview: Are you searching for career growth in an exciting industry?  Labor Ready, a TrueBlue company, is now hiring a permanent, full-time Customer Service Representative in your area.  We're a multi-brand, international organization with multiple career paths available!Some of the exciting features of this opportunity include:Career growth.Competitive salary.Tuition Reimbursement.Monthly bonus potential.Excellent benefits package.Fast-paced work environment.In this role, building relationships with both customers and temporary employees is essential as well as assisting branch management with sales and customer service.  This is an excellent opportunity to start learning the management ropes and to define your own career path in either operations or sales. In fact, over half of our Branch Managers were promoted from their former Customer Service Representative roles!  With Labor Ready, the possibilities are endless. The expected work schedule for this position is Monday-Friday, 5:30am-2:00pm and every other weekend. Responsibilities: Responsibilities include:Frequent cold-calling and appointment setting.Call existing customers to generate repeat sales.Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location. Drive temporary workers to and from job sites as needed (mileage compensated).Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits.  Make collection calls to customers.Assist in worker payout and process payroll from completed work tickets. Required Skills and Experience: Successful CSR skills and characteristics:High school diploma or GED required; One year of college or technical training preferred.Must have valid driver's license and a car that can be used for work.2 years sales or appointment setting experience preferred.Highest commitment to quality customer service.Excellent communication skills, both written and verbal.Strong computer skills; Ability to learn and work with new programs.Bilingual language skills a plus. TrueBlue, Inc. is an Equal Opportunity Employer.  We embrace diversity at all levels of our organization and encourage all qualified employees to explore this opportunity. NOTICE REGARDING BACKGROUND CHECKS:Labor Ready will conduct a background check to verify the information contained in your application for employment and to help determine whether you are a suitable candidate for such employment. The background information obtained may include, but is not limited to, information about educational history, prior employment, criminal record, driving record verification and a drug test. If Labor Ready intends to use any information obtained through this background check in whole or in part in making an adverse employment decision, you will be provided with a (1) a copy of your background report and (2) a written summary of your rights under the Fair Credit Reporting Act.

Job Title: Customer Service Professional (Start Date - 03/08/ Company: Allstate Location: Woodridge, IL Description: Schedule: Must be flexible within our operating hours of 6:00am to Midnight and open 365 days a year. One day off during the week and one day off on the weekend.   Job Duties and Responsibilities:  Allstate Insurance Company located in Woodridge, IL is looking for individuals with a great deal of patience, good problem-solving skills, and the ability to gather information and make decisions. You'll answer questions, explain coverage, make changes to policies, sell additional coverage, and do whatever it takes to delight our customers on the first call. Each customer contact brings a new opportunity, keeping the job constantly exciting and rewarding.   After completing our industry leading training and passing the insurance licensing exam, you will be ready to service insurance policies over the phone. Each customer contact offers you a new opportunity to make an impact on our business.    We have a fully paid training program! Becoming a Customer Service Professional is just the beginning.   Important Details: Starting Pay:  $14.35 hourly / $29,848.00 annually. Generous monthly incentive plan. Service Professional Training Hours: 8-10 weeks; Mon - Fri: 9:30am - 6:00pm Please do not contact Allstate.  Once you apply you will receive notification confirming your application.   Other responsibilities include: Commitment to provide outstanding customer service to everyone you contact.  Resolve all Policy Holder's requests and concerns in an efficient and upbeat manner. Educate our Policy Holders on their insurance coverage. Demonstrate an understanding and commitment to first call resolution.  Qualifications:  Requirements: High School Diploma/General Education Diploma (GED) Customer Service experience or Customer Contact (prefer 2 years or more) Excellent computer skills Strong written and verbal communication skills

Job Title: Customer Service Associate (CSA) III Company: MB Financial Bank Location: Darien, IL Description: Job Type: Full-Time Location: 2401 75th Street-DARIEN Last Updated: 02/12/2010 Job Description:Reference: TB12230 Summary: Refers products and services, receives and pays out money, and maintains records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following: Acts as a lead person in the CSA staff working directly with CSM to assist in scheduling, overrides, may act as on site supervisor if CSM is out of the office. Represents the Bank in a courteous and professional manner, by greeting and addressing the customer by name, while providing prompt, efficient, and accurate service when processing customer transactions. Complete knowledge of the duties and responsibilities of a Customer Service Associate (CSA) I and II, and basic knowledge of the duties of other areas of the Retail office such as information desk, safe deposit area, vault, etc. Understand how and where to properly direct customer inquiries and complaints to preserve customer satisfaction. Knowledge of Bank products and services and ability to refer products and services to the appropriate customer. Focus on individual and departmental goals for both sales and referrals to achieve monthly referral goals as established by the CSM. Meet personal goals and promote team goals set by Retail Management. Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customers. Receives checks and cash for deposit, verifies amount, examines checks for endorsements, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals, and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Accepts checks and/or cash for loan payments, TT&L payments, official checks, travelers’ checks, and US Savings bonds, verifies cash, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Knowledge of guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior completing. Comply with over-ride or review decisions for CSA I and II, and signing authority as established by the CSM and/or in accordance with Bank procedures. Responsible for duties assigned by CSM (i.e. reconciliation of travelers’ checks, cash advances, US Savings Bonds sold, etc.) Places holds on accounts for uncollected funds only when required as stated in Bank procedures. Responsible to order CSA’s own daily supply of cash, and verification of incoming cash. Maintain cash drawer limits according to Bank policy. Prepare system blotter to balance currency and coin in cash drawer at end of shift and compare with system totals. Manage CSA’s differences according to Bank policy. Assists CSM in removing, under dual control procedures, transactions from the cash vault, night depository and Automated Teller Machines (ATM), including verifying cash and totals. Assists CSM in performing monthly cash audits of CSAs and balancing of cash vault. Assists CSM in opening and closing schedules, reconciliations, enforcing procedures, and day-to-day operations of the teller line. Assists CSM with tracking, logging and follow-up on referrals. Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as cost-efficient, customer service. Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses. Some branch travel required. Must be flexible to travel to other bank locations as needed. Comply with all Bank policies/procedures and all applicable federal and state laws and regulations. Encourage team environment. LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy. Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associates degree or equivalent from a two year college or technical school; or a high school diploma or general education degree (GED) and one year of bank teller experience. Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software. Certificates and Licenses: No certifications needed. Supervisory Responsibilities: This job may have some supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. We are proud to be an EEO/AA employer M/F/D/V. 20090427

Job Title: Customer Service Representative - Intermediate Company: University of Chicago Medical Center Location: Darien, IL Description: Note: This position is located in Darien, which is a 27 mile drive (Southwest) from our Hyde Park campus. Job Description: The Intermediate Customer Service Representative (ICSR) answers calls professionally and courteously as they work on the UCH Call Center console and transfers calls to the appropriate destination. The ICSR provides paging services (overhead and radio) as well as messaging functions. The ICSR is able to recognize emergency and high priority calls and situations and responds rapidly and according to established prescribed procedures. The ICSR will also serve as interim senior CSR in the absence of a Senior CSR. The ICSR can also be cross-trained to assist with HealthLink calls. Job Qualifications: · High school diploma or equivalent required. · Three or more years experience in using telecommunications systems equipment, familiarity with medical terms preferred. · 6 months or more experience in the UCH Call Center, with specific training to function as interim senior CSR. · Demonstrated working knowledge and experience in using with personal computers; familiarity with Windows application preferred. · Familiarity with database entry and applications. · Excellent interpersonal skills and demonstrated ability to work cooperatively in a team environment. · Ability to sit for long periods of time and to maintain composure under stressful and/or emergency conditions. · Physical and mental dexterity to function at console. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Title: Customer Service Representative Company: University of Chicago Hospital Location: Darien, IL Description: Customer Service Representative- Associate - (GB21593) Branch: Information Systems Department: 370432 - CALL CENTER Employment Type: Full-Time Hours Per Week: 40 Area/Specialty: Customer Service, Medical Terminology Requisition Number: GB21593 Location: IL, Darien Scheduled Days: TBD- flexible Shift Begins and Ends: TBD- flexible Job Description: --- PLEASE READ --- This position is based out of our offices in Darien, IL. Darien is NOT physically part of our main campus in Hyde Park, Chicago. Darien is approximately 30 miles west of Chicago's South Side. --- PLEASE READ --- JOB SUMMARY: The Customer Service Representative answers calls professionally and courteously as they work on the UCH Call Center console and transfers calls to the appropriate destination. The CSR also provides paging services (overhead and 'beeper'), and messaging functions. S/he will address callers' concerns and provide correct information and directions. JOB QUALIFICATIONS: High school diploma or equivalent required Three or more years experience in using telecommunications systems equipment, familiarity with medical terms preferred Demonstrated working knowledge and experience in using with personal computers; familiarity with Windows application preferred. Familiarity with database entry and applications Excellent interpersonal skills and demonstrated ability to work cooperatively in a team environment. Ability to sit for long periods of time and to maintain composure under stressful and/or emergency conditions. Physical and mental dexterity to function at console. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. JOB SUMMARY: The Customer Service Representative answers calls professionally and courteously as they work on the UCH Call Center console and transfers calls to the appropriate destination. The CSR also provides paging services (overhead and 'beeper'), and messaging functions. S/he will address callers' concerns and provide correct information and directions. JOB QUALIFICATIONS: High school diploma or equivalent required Three or more years experience in using telecommunications systems equipment, familiarity with medical terms preferred Demonstrated working knowledge and experience in using with personal computers; familiarity with Windows application preferred. Familiarity with database entry and applications Excellent interpersonal skills and demonstrated ability to work cooperatively in a team environment. Ability to sit for long periods of time and to maintain composure under stressful and/or emergency conditions. Physical and mental dexterity to function at console. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Title: Floater -Northwest / Customer Service Representative: Geographical Support Company: IKON Office Solutions, Inc. Location: Lisle, IL Description: Do you have a flexible schedule, reliable transportation and enjoy new challenges each day? As a Field Support Representative, you will be responsible for providing excellent customer service at our client locations throughout a geographic area. You will be a vital part of our committment to our clients to deliver superb customer service by filling in for absences as well as assisting during the start-up of new accounts. Do you like to do a variety of tasks? Get bored easily? Then we have the answer. Join our Field Customer Service Representative Team and each day will be different from the last. You will be cross-trained on a variety of copying and mailroom equipment providing you with a strong career advancement path. If this sounds like the opportunity you have been searching for, apply online today. Supports the daily operations of one or more IMS locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports. Supports the region's IMS logs and reports, the IMS services during implementation and fills in for absences and vacations throughout the IKON Management Services locations, as well as assists during start-up of new accounts. Responsible for supporting operational objective at all existing customer sites within a geographic territory. This position reports directly to the FSR Manager or the IAM, depending on marketplace personnel configuration. JOB DUTIES AND RESPONSIBILITIES Follows IKON Service Excellence performance requirements. May spend time overseeing the work and answering the questions of Lead Operator and Operator. Mails deliveries to established locations within an account, either between departments or buildings, depending upon location. Performs high volume copying on high-end equipment for customers per their specifications. Uses all other copier/duplicator/binding equipment as needed. Performs shipping and receiving duties. Performs file room functions, including purging of files for archiving. May coordinate work assignments and answer questions for the other operators during completion of in-house and off-site copy jobs. Performs pickup and delivery of overflow jobs, which entails traveling to and from various accounts to the Overflow Copy Center. Schedules workloads in order to meet deadlines. May perform mailroom functions, including sorting and filing of individual sheets of correspondence. Lifts and moves boxes. Assists copier operator as needed. Assists Site Manager in offering suggestions for improvement where existing procedures can be improved. May perform basic maintenance on machines and oversee scheduling of maintenance for IMS vehicles. Performs daily visual inspection of site equipment. Assists in the implementation of new locations and training and directing of new IMS employees. Verifies proper usage records of supplies and equipment are maintained for end-of-month reporting. Sells related services to the client to create higher volumes. Assists in the pricing of copy jobs/orders. Assists in maintaining, through a proactive approach, consistent company accounting and reporting policies within the IMS locations. Assists in implementation of new IMS sites. Fills in for absences or vacations. May order paper, toner and office supplies totaling $50-60K per year. May manage postal meter totaling $30-60K per year. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Requires high school diploma plus 6-12 months of related work experience. Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per IKON Office Solutions policy. Requires experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & related equipment. Requires experience with postage meter and equipment.

Job Title: Customer Service Rep I Company: MB Financial Bank Location: Lisle, IL Description: Job Type: Part-Time Location: 6444 South College Road-LISLE Last Updated: 02/11/2010 Job Description:Reference: RA12231 **THIS IS A 20+ HOUR PER WEEK PART TIME POSITION WITH VARIED HOURS** Summary: Refers products and services, receives and pays out money, and maintains records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following: Complete knowledge of CSA I, II and III, as well as, Personal Banker duties (i.e. cross-selling other bank products). Represents the Bank in a courteous and professional manner, by greeting and addressing the customer by name, while providing prompt, efficient, and accurate service when processing customer transactions. Understand how and where to properly direct customer inquiries and complaints to preserve customer satisfaction. Knowledge of Bank products and services and ability to refer products and services to the appropriate customer. Focus on individual and departmental goals for both sales and referrals to achieve monthly referral goals as established by the CSM. Meet personal goals and promote team goals set by Retail Management. Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customer. Receives checks and cash for deposit, verifies amount, examines checks for endorsements, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Accepts checks and/or cash for loan payments, TT&L payments, official checks, travelers’ checks, and US Savings bonds, verifies cash, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Knowledge of guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior completing. Comply with over-ride or review decisions and signing authority as established by the CSM and/or in accordance with Bank procedures. Places holds on accounts for uncollected funds only when required as stated in Bank procedures. Responsible to order CSA’s own daily supply of cash, and verification of incoming cash. Maintain cash drawer limits according to Bank policy. Prepare system blotter to balance currency and coin in cash drawer at end of shift and compare with system totals. Manage CSA’s differences according to Bank policy. Participates in dual control procedures for removing cash and consignment items from cash vault and removing and processing transactions from the night depository and Automated Teller Machines (ATM), including verifying cash and totals. Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as, cost-efficient, customer service. Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses. Some branch travel required. Must be flexible to travel to other bank locations as needed. Comply with all Bank policies/procedures and all applicable federal and state laws and regulations. LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy. Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associates degree or equivalent from a two year college or technical school; or a high school diploma or general education degree (GED); and one year of related job experience. Management experience is preferred. Language Ability: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math Ability: Ability to add, subtract, multiply, and divide numbers in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software. Certificates and Licenses: No certifications needed. Supervisory Responsibilities: This job may have some supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. We are proud to be an EEO/AA employer M/F/D/V. 20090507

Job Title: Call Center Manager- Confidential Company: SXC Location: Lisle, IL Description: The Manager, Customer Care is a position that is responsible for the hiring, management and development of personnel that serve as the Customer Care Help Desk. This position requires an individual who is capable of establishing goals and implementing guidelines required to present a highly competent call center. This person will also have the ability to effectively communicate with a variety of people, ranging from direct reports to clients, demonstrating a clear understanding of not only the clients' needs, but those of SXC and its staff as well. Continuous work towards the development of the team and its contribution to the company as a whole must be done. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Functions:• Create a monthly staffing schedule, which ensures proper coverage of the Customer Care Help Desk, determined by clients' needs, and statistics provided by the phone system reports.• Conduct periodic meetings with account representatives to discuss any outstanding Customer Care issues and prepare for any future plans or anticipated needs of clients.• Maintain a basic understanding of the phone system to not only ensure optimal performance of the Customer Care Help Desk's phone operation, but to also serve as a backup for elementary functions company wide.• Coordinate training and preparation for associates seeking certification as a pharmacy technician.• Determine the workflow process and organizational structure of the Customer Care Help Desk. • Maintain knowledge of current technologies for Help Desks and Call Centers in order to develop an environment which will best serve our company as well as clients.• Establish goals and standards by which the Customer Care Help Desk operates.• Develop and implement guidelines and procedures by which the Customer Care Help Desk staff should operate.• Assist team in trouble shooting problems.• Investigate client or callers' concerns, and determine and execute the proper plan of action.• Maintain and monitor departmental statistics in order to report the help desk's performance to clients.• Monitor and rank service requests assigned to SXC as the client.• Advise and lend assistance in the planning and coordination of projects assigned to team members.• Assess the skills of each individual team member in order to effectively delegate and prioritize the workload assigned to the department.• Strategic Planning for Call Center Operations and Customer Satisfaction• Other duties as assigned. Supervisory Responsibilities:Directly supervises associate(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; and other associate issues as they arise. Provide management functions and controls to ensure that projects stay on course, on schedule and are completed in a timely, professional manner. This management role includes prioritization, scheduling, personnel assignment, progress monitoring and project reporting. Distribute information about company policies and procedures to associates. Represent SXC management in issues dealing with enforcement of company policies and procedures, and the security and protection of SXC assets. CIAC (Call Industry Advisory Council) certification a plus!Prefer candidate who has experience in PBM (Pharmacy Benefit Management) call center or in healthcare insurance plan call center. If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id Register to View -7972