Customer Service Jobs in Aurora, Illinois

Job Title: Customer Service Manager & Banking Specialist (CSMB) I II III IV V Company: MB Financial Bank Location: Aurora, IL Description: Job Type: Full-Time Location: 2992 Indian Trail Road-AURORA Last Updated: 02/24/2010 Job Description:Reference: JF12242 Summary: Responsible for the administration and coordination of the sales staff of the Banking Center. Provides coaching and feedback to all banking center staff. Responsible for accomplishing sales and service objectives, designated goals and increasing the wallet share of existing client base. Essential Duties and Responsibilities include the following: Complete knowledge of Customer Service Associate I, II and III. Responsible for the development and training of the Customer Service Associates. Provides on-going sales and service coaching, leadership and mentoring. Responsible for designation and proper utilization of over-ride authorities. Assist CSA’s in working with unusual or difficult problems. Monitors and assists CSA’s with balancing computation, approval, overrides and any complex problems that might arise. Resolve CSA discrepancies and accounting differences between CSA’s, Proof Department and Data Processing according to Bank Policy. Assures that auditing controls are observed. Audits CSA’s cash drawers as directed in Bank Policy. Exercising executive and administrative control over the functions of the office, including the implementation of local policy and explanation of organization programs, policies and objectives. Attending to the needs of existing and prospective customers, including answering inquiries regarding accounts and loans and handling customer complaints. Responsible for the development and training of the CSA’s through effective coaching techniques; ensuring customer satisfaction and the achievement of Banking Center goals and objectives. Adhering to the prescribed security controls to protect the Banking Center against criminal and fraudulent operations and unnecessary risk or exposure. Exercising the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Conducts monthly sales and coaching meetings and weekly chart sessions with Banking Center staff.. Responsible for all tracking and reporting as directed by the Management. Reviews overdrafts as needed, according to Bank policy. Make recommendations to the BCM about possible ways to improve the Banking Center. Work towards achieving goals and objectives with BCM as defined by Retail Strategic and Business Plan. Create and implement action plans when needed to better the quality of service in the Banking Center. Encourage team environment through effective leadership and coaching. Meet goals set by Retail Management. Some branch travel required. Must be flexible to travel to other bank locations as needed. Encourage team environment. Comply with Bank’s policies and procedures. Comply with all applicable federal and state laws and regulations. LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy. Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associates degree from a two year college; or a high school diploma or general education degree (GED) and four years of banking experience and/or training. Management experience preferred. Language Ability: Demonstrates excellent communication skills both written and verbal. Ability to analyze, and interpret general business periodicals, technical procedures, financial reports, legal documents and governmental regulations. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Can respond to questions from groups of managers, clients, customers and the general public. Math Ability: Ability to add, subtract, multiply and divide numbers in all units of measure, using whole numbers, common fractions and decimals. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software. Certificates and Licenses: No certifications needed. Supervisory Responsibilities: Directly supervises a number of employees depending on the location. Responsible for the development of staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance and resolving problems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. We are proud to be an EEO/AA employer M/F/D/V. 20090511

Job Title: CUSTOMER SERVICE REPRESENTATIVE Company: Advocate Health Care Location: Aurora, IL Description: Provides customer service to patients by receiving incoming telephone calls for the purpose of scheduling patient appointments and taking messages for the providers. Answer calls and provides service related to customer/patient, telephone inquiries related to appointment scheduling. Documents, provider messages in the EMR system. This position is mainly a Customer Service Rep position but is also crossed-trained as a receptionist. Flexibility to cover both areas is required in this position. Hours: 20 hours a week, M-F, must be flexible. Hours may vary within the work week (i.e., 7-4pm, 8-5pm and 8:30-5:30p). Willingness to extend hours/days on occasion to help cover during vacations, staffing needs.Job #: 30-05-070-14

Job Title: Customer Service Rep I Company: MB Financial Bank Location: Warrenville, IL Description: Job Type: Full-Time Location: 28W571 Battavia Road-WARRENVILLE Last Updated: 03/02/2010 Job Description:Reference: FH12247 Summary: Refers products and services, receives and pays out money, and maintains records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following: Complete knowledge of CSA I, II and III, as well as, Personal Banker duties (i.e. cross-selling other bank products). Represents the Bank in a courteous and professional manner, by greeting and addressing the customer by name, while providing prompt, efficient, and accurate service when processing customer transactions. Understand how and where to properly direct customer inquiries and complaints to preserve customer satisfaction. Knowledge of Bank products and services and ability to refer products and services to the appropriate customer. Focus on individual and departmental goals for both sales and referrals to achieve monthly referral goals as established by the CSM. Meet personal goals and promote team goals set by Retail Management. Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customer. Receives checks and cash for deposit, verifies amount, examines checks for endorsements, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Accepts checks and/or cash for loan payments, TT&L payments, official checks, travelers’ checks, and US Savings bonds, verifies cash, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures. Knowledge of guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior completing. Comply with over-ride or review decisions and signing authority as established by the CSM and/or in accordance with Bank procedures. Places holds on accounts for uncollected funds only when required as stated in Bank procedures. Responsible to order CSA’s own daily supply of cash, and verification of incoming cash. Maintain cash drawer limits according to Bank policy. Prepare system blotter to balance currency and coin in cash drawer at end of shift and compare with system totals. Manage CSA’s differences according to Bank policy. Participates in dual control procedures for removing cash and consignment items from cash vault and removing and processing transactions from the night depository and Automated Teller Machines (ATM), including verifying cash and totals. Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as, cost-efficient, customer service. Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses. Some branch travel required. Must be flexible to travel to other bank locations as needed. Comply with all Bank policies/procedures and all applicable federal and state laws and regulations. LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy. Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associates degree or equivalent from a two year college or technical school; or a high school diploma or general education degree (GED); and one year of related job experience. Management experience is preferred. Language Ability: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math Ability: Ability to add, subtract, multiply, and divide numbers in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software. Certificates and Licenses: No certifications needed. Supervisory Responsibilities: This job may have some supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. We are proud to be an EEO/AA employer M/F/D/V. 20090507

Job Title: 3rd Shift Service Assurance Rep. (Call Center) Naperville IL Company: Allied Barton Location: Naperville, IL Description:   At AlliedBarton, quality starts and ends with our Security Officers. It?s their professionalism; competence and commitment that make the difference. AlliedBarton?s Security Officers serve and secure the people; homes and businesses of our communities.The ideal CSR for this career position MUST possess the following: Must have at minimum an Associates degree or equivalent related education Must have superior computer skills and the ability to learn new computer skills Ability to neatly document important details in a timely manner Must be able to quickly grasps and retain new information quickly Must be able to multi-task without errors Must have superior communication skills Must be a team player and able to carry out directives with little supervision Must be able to protect confidential employee information * Security experience is preferred * If you feel you meet the above qualifications, you must complete an on-line application. ONLY qualified applicants should apply. Only qualified applicants will be contacted. NO CALLS PLEASE!  The non-negotiable rate of pay for this position is $12.50.  We sincerely appreciate your interest in employment with AlliedBarton and look forward to speaking with you.  Naperville Recruiting TeamPatrol facility or man post as instructed and serve as a general security presence and visible deterrent to crime and client rule infractions; detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, client or employees at the site. Report all incidents, accidents or medical emergencies. Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings. Security Officer Basic Qualifications: ? Must be at least 18 years of age or older as required by applicable law or contractual requirements.? Must have a high school diploma or GED, or at least 10 years of verifiable employment history.? At least one verifiable employer. ? No criminal convictions as specified under AlliedBarton guidelines.? Ability to communicate effectively both orally and in writing in the English language for the purpose of public interaction and report writing.? Authorized to work in the United States.? Ability to perform essential functions of the position with or without reasonable accommodation.? Negative result on pre-employment drug screen.? Successful completion of AlliedBarton?s Security Officer Basic Course exam. ? Ability to maintain satisfactory attendance and punctuality standard.? Neat and professional appearance.? Friendly and professional demeanor. ? Ability to provide quality customer service.? Ability to handle typical and crisis situations efficiently and effectively at client site.Security Officer Basic Qualifications: ?Requires excellent communication, interpersonal and organizational skills. ?Professional appearance and demeanor and an outgoing personality.?Stellar customer service skills; must be able to relate well to diverse groups of people.?Previous hotel or concierge experience preferred.?Must be able to climb stairs, lift and carry up to 35lbs, walk, stand and/or sit up to 8 hrs. per day.?Must be able to work effectively both in and outdoors during all weather conditions.? Must be at least 18 years of age or older as required by applicable law or contractual requirements.? Must have a high school diploma or GED, or at least 10 years of verifiable employment history.? At least one verifiable employer. ? No criminal convictions as specified under AlliedBarton guidelines.? Ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing.? Authorized to work in the United States.? Ability to perform essential functions of the position with or without reasonable accommodation.? Negative result on pre-employment drug screen.? Successful completion of AlliedBarton?s Security Officer Basic Course exam. ? Ability to maintain satisfactory attendance and punctuality standard.? Neat and professional appearance.? Friendly and professional demeanor. ? Ability to provide quality customer service.? Ability to handle typical and crisis situations efficiently and effectively at client site. AlliedBarton Security Services is the industry?s premier provider of highly trained security personnel to many industries including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial institutions, and shopping centers. Our more than 50,000 employees and 100 offices service a client base of several thousand which includes approximately 200 Fortune 500 companies nationwide. AlliedBarton has been American owned and managed since 1957.   As the first security services company selected as one of Training magazine?s Top 125 training companies for three consecutive years, AlliedBarton offers on-the-job, web-based and ongoing training programs for security officers, support and management personnel. For more information visit  www.greatsecurityjobs.com AlliedBarton is an Equal Opportunity Employer M/F/D/V.

Job Title: Customer Service Representative Company: Company Confidential Location: Naperville, IL Description: *Part time position with benefits. GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A

Job Title: Customer Service Associate (CSA) I - 380 W. Diehl Rd. Company: MB Financial Bank Location: Naperville, IL Description: Job Requisition ID: CA12253 Job Title: Customer Service Associate (CSA) I - 380 W. Diehl Rd. Job Type: Part-Time Location: Naperville, IL Years Experience: 6 mos. Job Location: 380 W. Diehl Road - NAPERVILLE Job Description:Reference: CA12253**THIS IS A 20 HOUR PER WEEK PART TIME POSITION WITH VARIED HOURS**Summary: Refers products and services, receives and pays out money, and maintains records of money and negotiable instruments involved in financial transactions by performing the following duties.Essential Duties and Responsibilities include the following: Represents the Bank in a courteous and professional manner, by greeting and addressing the customer by name, while providing prompt, efficient, and accurate service when processing customer transactions.Understand how and where to properly direct customer inquiries and complaints to preserve customer satisfaction.Knowledge of Bank products and services and ability to refer products and services to the appropriate customer.Focus on individual and departmental goals for both sales and referrals to achieve monthly referral goals as established by the CSM.Meet personal goals and promote team goals set by Retail Management.Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customer.Receives checks and cash for deposit, verifies amount, examines checks for endorsements, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures.Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures.Accepts checks and/or cash for loan payments, TT&L payments, official checks, travelers’ checks, and US Savings bonds, verifies cash, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures.Knowledge of guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior completing.Comply with over-ride or review decisions and signing authority as established by the CSM and/or in accordance with Bank procedures.Places holds on accounts for uncollected funds only when required as stated in Bank procedures.Responsible to order CSA’s own daily supply of cash, and verification of incoming cash.Maintain cash drawer limits according to Bank policy.Prepare system blotter to balance currency and coin in cash drawer at end of shift and compare with system totals.Manage CSA’s differences according to Bank policy.Participates in dual control procedures for removing cash and consignment items from cash vault and removing and processing transactions from the night depository and Automated Teller Machines (ATM), including verifying cash and totals.Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as, cost-efficient, customer service.Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses.Some branch travel required. Must be flexible to travel to other bank locations as needed.Comply with all Bank policies/procedures and all applicable federal and state laws and regulations.LIVE the Bank’s Mission Statement and PRACTICE the Bank’s Corporate Strategy.Other duties may be assigned. Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience:High school diploma or general education degree (GED); and six months of cash handling experience. Six months of related job experience is preferred. Language Ability:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Math Ability:Ability to add, subtract, multiply, and divide numbers in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills: To perform this job successfully, an individual should have knowledge of Word and Excel spreadsheet software.Certificates and Licenses: No certifications needed.Supervisory Responsibilities: This job has no supervisory responsibilities.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is blkLargely required to stand for extended periods of time. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.We are proud to be an EEO/AA employer M/F/D/V. 20090427

Job Title: Associate Supervisor, Call Center Company: Nicor Inc. Location: Naperville, IL Description: Nicor National is a subsidiary of Nicor Inc. that provides a wide range of products and services bringing comfort and reliability to tens of thousands of residential and commercial customers. In addition to energy management and warranty plans and programs, Nicor National offers a complete menu of heating and air conditioning products and services through its wholly-owned companies. Position ProfileThe Associate Supervisor, Call Center, is responsible for meeting daily client inbound/outbound customer service and sales goals, while meeting our customer satisfaction expectations. This person will be responsible for supervising 10-15 account representatives and call center activities, as it pertains to sales, productivity, attendance and quality of their respective team members.Position Responsibilities: * Supervise 10-15 account representatives * Provide daily coaching and feedback to maximize account representatives performance * Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques * Conduct weekly account representative monitoring and coaching * Conduct performance appraisals * Conduct weekly tailgate meetings with team * Communicate results and client feedback to Sales Operations Manager * Ensure an environment of continuous improvement * Ensure Company & Departmental goals are achieved * Ensure customer service excellence and quality * Model Nicor National Values in all interpersonal communication

Job Title: Call Center Manager Company: Company Confidential Location: West Chicago, IL Description: INCREDIBLE CAREER OPPORTUNITY!!! We are engaged in a confidential search for a true "super star" Call Center Manager, that wants to take their career to the next level! We are looking for a proven leader that is a "difference maker" an "innovative problem solver" who stands out of the crowd and looks for and builds teams to reflect the same! If you are searching for that unique career opportunity that offers the chance to "shine" and prove yourself in a highly visible, corporate call center environment, this is your time!In this role, you would be responsible for the hiring, managing and developing of a team that serve as the Help Desk, within a growing, industry leader that is amazingly recession proof!   RESPONSIBILITIES INCLUDE: • Establish goals and standards for Help Desk operations. • Determine workflow process and organizational structure of the Help Desk. • Maintain knowledge of current technologies for Help Desks and Call Centers in order to develop an environment which will best serve our company as well as clients. • Mangage monthly staffing schedule, ensuring proper coverage of Help Desk.• Conduct periodic meetings with account reps to discuss any outstanding Help Desk issues and prepare for any future plans or anticipated needs of clients.• Maintain a basic understanding of the phone system to not only ensure optimal performance of the Help Desk's phone operation, but to also serve as a backup for elementary functions company wide. • Develop and implement guidelines and procedures by which the Help Desk staff should operate.• Assist team in trouble shooting problems.• Investigate client or callers' concerns, and determine and execute the proper plan of action.• Maintain and monitor departmental statistics in order to report the help desk's performance to clients.• Monitor and rank service requests assigned to the company as the client.• Advise and support in the planning and coordination of projects assigned to team members.• Assess the skills of each individual team member in order to effectively delegate and prioritize the workload assigned to the department.• Strategic Planning for Call Center Operations and Customer Satisfaction. Requirements Positive, upbeat demeanor with strong operations call center background!Strongly prefer candidate with experience in call center or in healthcare insurance plan call center.Creative,  "out-of-the-box" thinker, who has a proven track record of being able to motivate people in a positive fashion.Ability to establish goals and implement guidelines required to present a highly competent call center. Must have ability to effectively communicate with a variety of people, ranging from direct reports to clients, demonstrating a clear understanding of not only the clients' needs, but those of  staff as well. Innovative leader who  works continuously towards the development of the team and its contribution to the company as a whole.

Job Title: Customer Service Associate II-Wheaton Branch Company: The PNC Financial Services Group, Inc Location: Wheaton, IL Description: As a PNC Customer Service Associate, you will be part of successful and growing retail banking organization, one with almost 3 million customers and 1,000 branch offices throughout the Northeast and Middle Atlantic. As a Customer Service Associate, you'll be an essential part of the client experience on the floor, coordinating with every member of a first rate branch bank staff. You'll gain the satisfaction of knowing that you are meeting customers' needs by providing personable, quick service. This position is based in our Wheaton Branch location. Your position reports to the Branch Manager.In a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training. Every day will be different, and you will spend some time on the teller line and other times at a sales and service desk. Your colleagues will count upon your ability to convey features of PNC products to customers and then refer them to the appropriate branch professional for further assistance. PNC is committed to leadership, so you will be backed by state-of-the-industry software, call-desk support, and training resources. You'll have the prestige, security and room-to-grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.The successful candidate will have the following qualifications:High School Diploma or equivalent is required At least 6 months of cash handling experience is required At least 1 year of customer service experience in a financial services, sales or retail industry is preferred Prior experience in being evaluated by customers is preferred Ability to multitask Excellent interpersonal skills and professional manner Strong written and verbal communication skills Computer skills to include ability to work in Windows based applications Able to lift heavy coin as well as stand on feet for a long period of time Able to work evenings and weekends depending on branch needs is requiredPNC is committed to offering you a comprehensive and competitive benefits package. We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment.Options you may be able to consider include:Medical and Dental Coverage Life Insurance Part Time Benefits Education Assistance Paid Training Paid Vacation Competitive Pay Shift Differential 401(k) Flexible Schedules Growth Opportunity Work/Life BalancePNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SOShiftDaylightTotal Hours Per Week40TravelNoneHR Job CodeC07185 CUST SERV ASSC II SL/SRV

Job Title: Floater -Northwest / Customer Service Representative: Geographical Support Company: IKON Office Solutions, Inc. Location: Lisle, IL Description: Do you have a flexible schedule, reliable transportation and enjoy new challenges each day? As a Field Support Representative, you will be responsible for providing excellent customer service at our client locations throughout a geographic area. You will be a vital part of our committment to our clients to deliver superb customer service by filling in for absences as well as assisting during the start-up of new accounts. Do you like to do a variety of tasks? Get bored easily? Then we have the answer. Join our Field Customer Service Representative Team and each day will be different from the last. You will be cross-trained on a variety of copying and mailroom equipment providing you with a strong career advancement path. If this sounds like the opportunity you have been searching for, apply online today. Supports the daily operations of one or more IMS locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports. Supports the region's IMS logs and reports, the IMS services during implementation and fills in for absences and vacations throughout the IKON Management Services locations, as well as assists during start-up of new accounts. Responsible for supporting operational objective at all existing customer sites within a geographic territory. This position reports directly to the FSR Manager or the IAM, depending on marketplace personnel configuration. JOB DUTIES AND RESPONSIBILITIES Follows IKON Service Excellence performance requirements. May spend time overseeing the work and answering the questions of Lead Operator and Operator. Mails deliveries to established locations within an account, either between departments or buildings, depending upon location. Performs high volume copying on high-end equipment for customers per their specifications. Uses all other copier/duplicator/binding equipment as needed. Performs shipping and receiving duties. Performs file room functions, including purging of files for archiving. May coordinate work assignments and answer questions for the other operators during completion of in-house and off-site copy jobs. Performs pickup and delivery of overflow jobs, which entails traveling to and from various accounts to the Overflow Copy Center. Schedules workloads in order to meet deadlines. May perform mailroom functions, including sorting and filing of individual sheets of correspondence. Lifts and moves boxes. Assists copier operator as needed. Assists Site Manager in offering suggestions for improvement where existing procedures can be improved. May perform basic maintenance on machines and oversee scheduling of maintenance for IMS vehicles. Performs daily visual inspection of site equipment. Assists in the implementation of new locations and training and directing of new IMS employees. Verifies proper usage records of supplies and equipment are maintained for end-of-month reporting. Sells related services to the client to create higher volumes. Assists in the pricing of copy jobs/orders. Assists in maintaining, through a proactive approach, consistent company accounting and reporting policies within the IMS locations. Assists in implementation of new IMS sites. Fills in for absences or vacations. May order paper, toner and office supplies totaling $50-60K per year. May manage postal meter totaling $30-60K per year. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Requires high school diploma plus 6-12 months of related work experience. Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per IKON Office Solutions policy. Requires experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & related equipment. Requires experience with postage meter and equipment.