Customer Service Jobs in Idaho Falls, Idaho

Job Title: Store Managers and Customer Service Reps Needed! Better than Retail Hours! Company: EZCORP Location: Idaho Falls, ID Description: EZCORP is a market leader in the specialty consumer finance industry dedicated to satisfying the short-term cash needs of consumers who find themselves both cash and credit constrained.The Company, through its subsidiaries, provides these consumers convenient options to obtain short-term cash – through a non-recourse pawn loan collateralized by personal property, a short-term unsecured loan, the purchase of the customer's merchandise or fee based credit services for customers seeking loans. The company also sells used merchandise, consisting primarily of collateral forfeited as a result of its pawn lending operations, to consumers seeking good value. About Us EZCORP is a market leader in the specialty consumer finance industry, providing the cash and credit-constrained consumer with convenient options for short-term cash. The company operates over 600 storefronts in 17 states under the EZPAWN, EZMONEY Loan Services, EZMONEY Payday Loans and EZ Loan Services, EZ Payday Advance brand names. EZCORP is headquartered in Austin, Texas, and traded on NASDAQ under the ticker symbol EZPW. Our Vision: EZCORP Will Be The Preferred Provider Of Short-Term Cash To The Cash And Credit Constrained Consumer - Neighborhood By Neighborhood. EZ Loan Services is currently accepting applications for Store Manager and Customer Service Representative Positions. If you are highly motivated individual with great customer service skills, and want to make a difference in someone’s life we need YOU on OUR team! We Offer: · Growing Company · Flexible Hours · Competitive Wages · 401K · Progressive career path · Medical Insurance · Dental Insurance · Vision Insurance · 5 Personal days per year · Vacation · Life Insurance · Paid Training Requirements of Store Manager and Customer Service Representative: · High School diploma or GED required and minimum of one-year supervisory experience; or equivalent combination of education and experience. · Demonstrated knowledge of and responsibility for financial services, to include the ability to read and understand P& L statements. · Experience in revenue-generating capability. · Demonstrated supervisory proficiency in hiring, counseling, and coaching to include conducting performance management sessions. · Ability to meet EZMONEY's driving expectations and proof of valid driver's license and insurance. Store Managers and CSRs both work a 40 hour work week and we are closed on Sundays, so if you are tired of working retail hours apply today! You will also enjoy many of our great benefits! Apply today at www.ezmoneyjobs.com

Job Title: Customer Service Associate Company: Convergys Location: Pocatello, ID Description: Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Occasionally use decision-support tools to answer questions. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. Offer solutions to issues that are often non-standard/non-routine and require some clarification. Maintain broad knowledge of client products and services. Education & Professional Certifications: High school diploma or equivalent experience. Candidate Profile: Knowledge of basic computer operations. Willingness to rotate shifts, as needed. Ability to learn. Courteous with strong customer service orientation. Dependable with proficient attention to detail. Good listening and responding skills. Must be flexible with the ability to adapt to changes quickly and think conceptually. Possess insight into self and others. Solid problem solving skills. Some technical knowledge. Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees. See above To Apply for this position, please CLICK HERE Contact Information: Convergys Send this job to a friend View all "Convergys" jobs Location: Pocatello, ID 83201 Status: Full Time, Employee Job Category: Customer Support/Client Care Career Level: Manager (Manager/Supervisor of Staff)