Customer Service Jobs in Hawaii

Job Title: FT Customer Service Rep - Tori Richard Company: Location: Honolulu, HI Description: Location: Honolulu

Job Title: Searching for a CSR Company: Location: Honolulu, HI Description: We are looking for a Customer Service Representative to support our overall customer service, front desk tasks, and incoming phone call distribution. Key Duties: * Provide customer service support to the marketing, sales and administrative teams day to day * Generate sales and inventory reports in Microsoft Excel with information from a variety of sources * Answer and distribute incoming calls * Ensure that the customer impressed with our product and service * Investigate, handle objections and document calls in contact management system * Must be able to multi-task effectively and pay close attention to details. * Demonstrate willingness to learn, develop new skills and take on new responsibilities Qualifications: * Excellent phone and customer service skills * 1 year of experience or similar experience preferred * Advanced computer proficiency required with Microsoft Excel and Word * Comfortable working in a fast paced environment * Multiple tasks handling ability and meet deadlines * Reasoning ability to solve practical problems

Job Title: Customer Service Representative I Company: Hawaii Medical Service Assn. Location: Honolulu, HI Description: JavaScript Warning! Your browser must be configured to support JavaScript before you can apply. Once you have properly configured your browser please try again. The form below WILL NOT submit until JavaScript is enabled. Company: Hawaii Medical Service Assn. Job Title: Customer Service Representative I Exempt or Non-Exempt: Non-Exempt Island: Oahu City: Honolulu Location: HMSA CENTER Employment Type: Full Time Job Summary: Provide benefits and claims information in response to HMSA members' inquiries and, when appropriate, create documentation to direct action for resolution and/or changes required to ensure accurate administration of those members' benefits. Duties and Responsibilities: Identify specific questions, problems or concerns using clarifying questions and research of individual files when contact is initiated by member. Access, interpret and analyze information maintained on computer databases and in resource manuals that requires effective use of keyboard and PC screens. Respond and follow-up to member inquiries in a timely and professional manner. Communicate accurate membership, benefit and claims information in response to inquiries verbally or through written correspondence within established performance standards. Elevate exceptional cases to a specialist or management. Present all information in a manner that represents HMSA and its products favorably. Create, log and track contacts that require further action and maintain pending file to follow-up on resolution of inquiries. Attend meetings, scheduled and special, for benefit or policy updates to ensure accuracy of responses and/or actions. Perform other duties as assigned. Minimum Qualifications: High school diploma or GED with at least six months customer servicing experience. Clear and effective verbal and written communication skills. Basic typing skills and computer knowledge. Strong concentration, listening and problem-solving skills.

Job Title: Customer Service Associate - Part-time - Kaneohe Bay, HI Company: Spherion Location: Kaneohe, HI Description: Company: Spherion Job Title: Customer Service Associate - Part-time - Kaneohe Bay, HI Jobid: spherionstaffing-PCK35341119 Job Location: Kaneohe, HI, 96744, USA Description: PCK353-41119 ABOUT THIS OPPORTUNITY Look what GRAINGER has to offer...Competitive pay, Excellent Benefits and a Great work schedule!! We are seeking a Part-time Customer Service Associate to join our growing team. Grainger's typical operating hours are Monday through Friday from 7 a.m. ? 5 p.m. As a part-time employee, you would average 20-30 hours per week during normal business hours. The Customer Service Associate works through multiple service channels to consistently provide a high level of customer service, as defined in the Grainger Service Promise. They navigate customers to solutions that help them get the job done and they drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer. Principal Duties and Responsibilities include: - Executes the Grainger Service Promise and demonstrates, by action, the company Values. - Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person. - Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales. - Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders. - Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty. - Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory. - Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. Audits and purges pick tickets daily to meet BBX standards. - Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary. - Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule. - Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements. - Meets or exceeds monitoring standards on phones and at counter. - Assists customers with loading product into customer vehicle. - Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems. - Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses. - Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents. - Performs necessary housekeeping duties to maintain a clean, safe and organized working environment. Preferred Education & Experience: - Must be at least 18 years old - High School diploma or equivalent - 1-2 years customer service and sales experience - Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need. - Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available. - Demonstrates a commitment to provide superior customer service. - Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone. - Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development. - Must be computer literate and able to learn required software programs including SAP. - Must be able to learn and pass competency assessments specific to industry regulatory requirements. - Able to operate powered industrial equipment as needed. - Professional in appearance, attitude and action. - Must pass a pre-employment drug screen and background check. The Customer Service Associate reports directly to a Customer Service Manager or Branch Manager and may take daily direction from Sales Team Leads. This position has significant daily interaction with customers, other branch team members and members of the Sales staff. Work is performed in an office and warehouse environment with a moderate noise level and regular distractions. Most of the time is spent sitting when serving customers on the phone but standing when serving customers at the counter. Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance; the majority of time is spent standing and walking. Verbal and written communication skills are also needed; regular use of a computer, keyboard and mouse are also required. Candidates must have the ability to work weekends as needed. Besides offering a comprehensive compensation package, Grainger also provides excellent promotional opportunities. Apply today to express your interest in a great organization!! Grainger is a Fortune 500 company and the leading broad line supplier of facilities maintenance products serving businesses and institutions throughout North America with sales of over $5 billion. Through its network of nearly 600 branches, large distribution network and multiple Web sites, Grainger helps customers save time and money by providing them with the right products to keep their facilities running. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=4 Register to View

Job Title: Customer Care Representative II Company: AmerisourceBergen Corporation Location: Honolulu, HI Description: Work Location: Honolulu, HIShifts: DayPositions Available: 1Position Summary Under moderate supervision of the Customer Service Supervisor or other supervisory/management level position within the facility, is responsible for ensuring customer satisfaction by providing AmerisourceBergen customers with courteous, professional and efficient service at all times. Primary Duties and Responsibilities Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers.Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner.Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number.Communicates with all departments within the Distribution Center as well as field sales associates.Serves as liaison between customers and field sales associates.Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.Complies with all appropriate policies, procedures, safety rules and regulations.Performs related duties as assigned.  Experience and Education Requirements Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate’s degree program, technical vocational training or equivalent combination of experience and education. Normally requires two (2) to four (4) years directly related experience. Minimum Skills, Knowledge and Ability Requirements Strong customer service skillsStrong interpersonal skillsGood decision making skillsGood analytical skillsAbility to communicate effectively both orally and in writingAbility to resolve customer issues quickly and creatively in order to improve customer satisfactionFamiliarity with ABC products, services and pharmaceutical distribution operationsStrong organizational skills; attention to detailBasic knowledge of Microsoft Word, Excel and inventory management system Additional Information Job Code : HRReq004999 Division/Department : AmerisourceBergen Corporation For all regular associates working 30 hours per week or more, we offer an excellent compensation and benefits package including 401(k), medical, dental, vision, employee stock purchase plan, STD, LTD, life insurance, EAP and tuition reimbursement. The successful candidate must pass a pre-employment, post-offer drug screen and extensive background check. Please provide salary history. No third party responses, please. EEO-M/F/D/V

Job Title: FEP Benefit Processor/Customer Service Representative Trainee Company: Hawaii Medical Service Assn. Location: Honolulu, HI Description: JavaScript Warning! Your browser must be configured to support JavaScript before you can apply. Once you have properly configured your browser please try again. The form below WILL NOT submit until JavaScript is enabled. Company: Hawaii Medical Service Assn. Job Title: FEP Benefit Processor/Customer Service Representative Trainee Exempt or Non-Exempt: Non-Exempt Island: Oahu City: Honolulu Location: HMSA CENTER Employment Type: Full Time Job Summary: Receives direction from the FEP Supervisor and other unit staff. The transactions he or she processes can significantly affect FEP claims processing accuracy and timeliness performance and inquiry resolution, and overall customer satisfaction. While his or her primary responsibility will be benefit processing, secondary responsibilities will be as a customer service rep, responding to inquiries that significantly affect FEP accuracy and timeliness performance, and project work. Duties and Responsibilities: Gain experience in routine FEP benefit processing, for all claim types. Complete training on identifying and researching information using multiple references (ie., desktop manuals, databases, web sites). Learn to read and follow pricing instructions and error resolutions based on medical criteria and benefit policies to resolve routine transactions. Complete training on assisting FEP members, providers and other customers by phone, in writing, in person and by email regarding routine eligibility, claims status, benefits, overpayments and refund requests, FEP benefit brochure and PPO provider directory mailings, and other inquiries. Learn to monitor telephone ASA and abandon call rates. Gain experience in routine FEP adjustment claim processing, for all claim types, including refund related transactions. Perform other duties as assigned. Minimum Qualifications: High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience. Good written and verbal communication skills.

Job Title: Customer Service Reps Company: Fun Factory Inc. Location: Honolulu, HI Description: Customer Service RepsJob Title: Customer Service RepsJob Type: Part-TimeLocation: Honolulu, HIJob Description:Requirements:. Mechanical ability. Customer Svc skills. Cash handling exp.. 18 yrs & olderJob responsibilities:. Greeting guests in a warm and welcoming manner. Having basic knowledge of all our games. Assisting in merchandising. Checking games to make sure they are operational. Having prior cash-handling experience. Being able to do basic housekeeping such as mopping, dusting, sweeping and vacuming.. CSR's must be able to work some nights, weekends and holidays.We are seeking ONLY LOCAL HAWAII STATE CANDIDATES at this timeQualified candidates, please click Submit Your Application to apply.

Job Title: Customer Service Representative Company: Location: Honolulu, HI Description: Reputable company seeks Customer Service Representative to join our team. Successful applicant will: * Render excellent customer service to requests from policyholders, representatives and others chiefly by phone * Open and process correspondence * Draw up account analysis illustrating insurance premium amount Level of proficiency needed: * Super mathematics, PC and calculator skills * Excellent communication abilities * Knowledge of insurance policies and an understanding of corporation documentation and systems is an advantage * One year of online database support experience and experience working in identical position * Experience in using online communication tools and using accounting, policy, billing and requests systems * Prefer high school diploma or equivalent

Job Title: Customer Service Associate Company: Location: Aiea, HI Description: Client Services Coordinator & Customer Service Associate We are seeking a positive, motivated and team oriented individual for both FT/PT to join our Sales & Customer service departments. Self motivated, friendly & people oriented. Core Responsibilities/Essential Functions · Provides front-desk support as required including but not limited to answering phones, signing for packages and greeting customers · Order taking & customer service supports · Provide other administrative & general clerical support · Assist with client services issues as needed, and perform other duties as assigned Requirements · Strong interpersonal skills with ability to interact with diverse individuals · Good communication and customer service skills · Attentive to details & good interpersonal skills · Proficient in QuickBooks & MS applications (Word, Excel & Outlook) · Capacity to function with multiple deadlines and priorities $10.00 - $13.00+/hr negotiable and based on experience (plus medial care (includes dental & vision) and other benefits) Office hours are Mon-Fri, 8am-4:30pm Submit Resume: Fax: Register to View or Email: Register to View

Job Title: Customer Service Representative Company: ThyssenKrupp Elevator Location: Honolulu, HI Description: Job Code :CSRHI2Division :WestLocation :Honolulu HI US 96819% of Travel Required :NoneJob Type :Full TimeCareer Level :Experienced (Non-Manager)Education :High School or equivalentSkill :General Skills ->Negotiation, Problem Solving Skills, Understand Complicated Verbal & Written Instructions, Use Conflict Resolution Techniques, Use Interpersonal Communication Techniques, Use Oral or Written Communication Techniques, Willingness to Learn a Variety of DutiesCustomer Service ->Frontline Support, Investigate Customer Complaints, Phone SupportComputer Programs ->Microsoft Excel, Microsoft Outlook, Microsoft WordCategory :Customer Service and Call Center, Administrative and Support ServicesJob Description :DEADLINES,RINGING PHONE,CHANGING PRIORITIES,DETAILS, DETAILS, DETAILS,CAN YOU HANDLE A JOB LIKE THIS?TheHonolulu, HIlocation is seeking an experiencedCustomer ServiceRepresentative. This position is responsible for strengthening relationships with our service/repair customers by following up on service calls & repair work; interacting daily with the Dispatcher, Technicians, Service Manager and/or Supervisors to identify & proactively prevent customer dissatisfaction; insuring that customer concerns about billing issues are resolved in a timely manner & favorable to both sides; identifying potential sales leads & communicating the information to the sales team; and performing additional job duties as assigned. This position is crucial in assisting with customer retention. Job Requirements :A high school diploma or GED is required. A Bachelor’s degree is preferred but equivalent work experience will be considered. Minimum 2-3 years work experience in a direct customer service field is required. Clear & direct communication and problem solving skills are very important. Good administrative & MS Office skills are a must. The ability to multi-task & communicate to upper management is essential. TKE offers a competitive compensation package including an excellent 401(k) plan with immediate vesting & opportunity for long-term career growth. Please no phone calls. EOE.~CB~