Customer Service Jobs in Kailua, Hawaii

Job Title: Customer Service Representative Company: Location: Kailua, HI Description: We're a busy medical billing office looking for an energetic & friendly person with excellent customer service skills to join our billing department. In this entry level position you will be communicating with patients, hospital staff, doctors, and insurance carriers to obtain insurance information, collect payment, resolve questions and billing complaints, and respond to insurance and patient correspondence. We are looking for someone with clear verbal & written communication and telephone skills. Ability to meet established priorities and deadlines is a must. Good typing skills and working knowledge of Excel & Word. Must be flexible and adaptable to new and changing work challenges. Prior experience in a medical billing office preferred or at least two years customer service experience.

Job Title: Customer Service Associate - Part-time - Kaneohe Bay, HI Company: Spherion Location: Kaneohe, HI Description: Company: Spherion Job Title: Customer Service Associate - Part-time - Kaneohe Bay, HI Jobid: spherionstaffing-PCK35341119 Job Location: Kaneohe, HI, 96744, USA Description: PCK353-41119 ABOUT THIS OPPORTUNITY Look what GRAINGER has to offer...Competitive pay, Excellent Benefits and a Great work schedule!! We are seeking a Part-time Customer Service Associate to join our growing team. Grainger's typical operating hours are Monday through Friday from 7 a.m. ? 5 p.m. As a part-time employee, you would average 20-30 hours per week during normal business hours. The Customer Service Associate works through multiple service channels to consistently provide a high level of customer service, as defined in the Grainger Service Promise. They navigate customers to solutions that help them get the job done and they drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer. Principal Duties and Responsibilities include: - Executes the Grainger Service Promise and demonstrates, by action, the company Values. - Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person. - Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales. - Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders. - Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty. - Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory. - Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. Audits and purges pick tickets daily to meet BBX standards. - Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary. - Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule. - Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements. - Meets or exceeds monitoring standards on phones and at counter. - Assists customers with loading product into customer vehicle. - Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems. - Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses. - Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents. - Performs necessary housekeeping duties to maintain a clean, safe and organized working environment. Preferred Education & Experience: - Must be at least 18 years old - High School diploma or equivalent - 1-2 years customer service and sales experience - Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need. - Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available. - Demonstrates a commitment to provide superior customer service. - Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone. - Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development. - Must be computer literate and able to learn required software programs including SAP. - Must be able to learn and pass competency assessments specific to industry regulatory requirements. - Able to operate powered industrial equipment as needed. - Professional in appearance, attitude and action. - Must pass a pre-employment drug screen and background check. The Customer Service Associate reports directly to a Customer Service Manager or Branch Manager and may take daily direction from Sales Team Leads. This position has significant daily interaction with customers, other branch team members and members of the Sales staff. Work is performed in an office and warehouse environment with a moderate noise level and regular distractions. Most of the time is spent sitting when serving customers on the phone but standing when serving customers at the counter. Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending. Employees in this position must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance; the majority of time is spent standing and walking. Verbal and written communication skills are also needed; regular use of a computer, keyboard and mouse are also required. Candidates must have the ability to work weekends as needed. Besides offering a comprehensive compensation package, Grainger also provides excellent promotional opportunities. Apply today to express your interest in a great organization!! Grainger is a Fortune 500 company and the leading broad line supplier of facilities maintenance products serving businesses and institutions throughout North America with sales of over $5 billion. Through its network of nearly 600 branches, large distribution network and multiple Web sites, Grainger helps customers save time and money by providing them with the right products to keep their facilities running. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=4 Register to View

Job Title: Customer Relations Representative Company: Kaiser Permanente Location: Honolulu, HI Description: Under indirect supervision, receives & services telephone & walk-in inquiries. Maintains patient/guarantor & insurance information on KP computer systems. Acts as Kaiser Permanente representative. Researches & resolves account inquiries & maintains current knowledge of Kaiser Health Plan benefits & policies & government programs & commercial insurances billing requirements. Essential Functions: - Receives & responds to inquiries from patients, insurance carriers, employers, Kaiser employees & external agencies in a prompt, courteous & business-like manner. Obtains & documents necessary information. Answers questions & resolves billing issues. Maintains positive customer relations through effective communication, written correspondence & follow-up - Greets, assists, & responds to face-to-face customers in a prompt, courteous & business-like manner. Utilizes telephone equipment (Automated Call Distribution equipment) &/or tools to ensure adequate handling of phone calls. Ensures adequate telephone coverage to support volume of incoming telephone calls - Receives & receipts payments received for receivables via face-to-face customer contact, phone receipt of credit card information or credit card information by correspondence & forward to Data Entry to prepare bank deposit & cash jacket - Gathers & enters pertinent account information (i.e., patient demographic information, insurance information.) Completes account reconciliation, correct billings &/or payment allocations. Documents accurate & complete account notes in tracking system for all account activity - Researches documents & all other available sources to determine validity of refunds, adjustment or write-offs. Prepares refunds, adjustment & write-off requests. Submits request to Data Entry to process - Manages credit balance report & insures credits allocations & refunds are resolved within standards - Tracks & validates co-pay maximum requests. Coordinates with Health Plan Claims as necessary & issues co-pay max cards & reports - Maintains open communication with patients, insurance carriers, external agencies, & others within Kaiser Permanente to assure proper & adequate exchange/interpretation of data & information - In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors - This position consistently supports compliance & the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy & confidentiality of information, protecting the assets of the organization, acting with ethics & integrity, reporting non-compliance, & adhering to the applicable federal, state & local laws & regulations, accreditation & licenser requirements (if applicable) & Kaiser Permanente's policies & procedures - Performs other duties & accepts responsibility as assigned - Additional essential functions as listed in the complete job description Qualifications: Basic Qualifications: - Two years of customer service experience - One year of medical billing and collections experience - Type 40 wpm - 10-key by touch - Associate's degree in English, business or related field - Demonstrated ability to motivate debtors to pay - Demonstrated knowledge of and skill in adaptability, conflict resolution, customer service, interpersonal relations, multi-task oriented, oral communication, problem solving, teamwork, and written communication - Demonstrated knowledge of and skill in word processing, spreadsheet, and Database PC application(s) - Talking to co-workers, customers, outside vendors, and on the telephone - Reading, writing, speaking and understanding English - Training/giving and receiving instructions - Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness Preferred Qualifications: - Certified Coding Specialist (CCS) by the American Health Information Management Association (AHIMA) or Certified Professional Coder (CPC) by the American Association of Professional Coders (AAPC) - Bachelor's degree in English, business or related field - Customer service experience in healthcare or HMO - Medicare/Medicaid/HMO billing and collections experience - Experience utilizing ACD (automated call distribution) phone system or multi-line phone system - Familiarity of with KPHC-Resolute (Professional Billing and Hospital Billing)

Job Title: Customer Service Rep - Fluent in other languages preferred Company: Location: Honolulu, HI Description: Job Summary Provide benefits and claims information in response to AlohaCare members' inquiries and, when appropriate, create documentation to direct action for resolution and/or changes required to ensure accurate administration of those members' benefits for both QUEST and Medicare. Responds to inquires regarding eligibility, claims, benefits and assists members in choosing as well as assigning their PCP (Primary Care Provider), handle customer complaints, research discrepancies, conduct surveys, field and screen calls for various AlohaCare departments, document and follow up on all complains and/or grievances and other duties as called for with "aloha." Must have excellent communication skills to convey information about AlohaCare QUEST and Medicare plans verbally and in writing with accuracy and clarity, while meeting the department standards in call intake and productivity. Required Competencies and Qualifications ? Previous experience in healthcare customer service and/or in a Call Center or customer service setting ? Pleasant and responsive telephone manner, with the ability to communicate information with clarity and patience to all members of the Hawaii community ? Ability to handl approximately 60-70 calls per day ? Ability to work under pressure with grace and professionalism ? Basic computer competency ? Reliability and initiative ? Good judgment and common sense ? Ability to take direction in a positive manner ? Flexibility and desire to continue to improve customer service skills ? Strong concentration, listening and problem-solving skills ? Clear and effective verbal and written communication skills ? High school diploma required Additional Job Requirements ? Able to sit in front a computer screen for extended period of time ? Ability to remain calm and professional in difficult situations ? Business hours are from 8 a.m. - 5 p.m., Monday through Friday. Must be available to work until 8 p.m. Monday through Friday to assst the Medicare population we serve ? Able to meet strict attendance guidelines. Must be at work on time and be dependable If you are looking for new and exciting challenges and want to make a difference in your community please apply for positions directly through our website or you can mail or fax your resume and cover letter to (Follow up calls will not be necessary as all COMPLETED resumes will be processed): Register to View Alohacare.org

Job Title: Call-Center Agents Company: Location: Honolulu, HI Description: JOB FAIR SATURDAY 03/06/10 10:00 AM ? 12:00 NOON Immediate FT and PT opportunities: CALL-CENTER AGENTS ? FT GROUPS AGENTS ? FT JAPANESE/ENGLISH CALL CENTER AGENT ? FT CHINESE/ENGLISH CALL CENTER AGENT - FT Competitive rates, great benefits and more. Stop by and apply ? we do immediate interviews. NO TANK TOPS, SHORTS, SLIPPERS. 680 Iwilei Road, Ground Floor EEO

Job Title: Trilingual Japanese/Korean/English Customer Service Reps Company: Location: Honolulu, HI Description: Travel Corporation is recruiting upbeat individuals for the position of Customer Service Representative! Full-time positions available! Start immediately! Duties: Assist visitors in a call center environment, answer travel related questions, etc. Must have a pleasant speaking voice and be fluent in Japanese and English, fluency in Korean is helpful. Must be proficient in basic computer software, (MS Word, Excel, and e-mail programs). Must be able to work occassional evenings and weekends as needed! Prior customer service experience and a professional appearance and demeanor are also required. Call us today at 521-4300 to set up an appointment for an interview! Or e-mail your resume to Register to View

Job Title: Customer Service Representative - Urgent Opening Company: Location: Honolulu, HI Description: Our company offers an excellent chance for an individual to learn the Consumer Finance Business and get experience that can be used for a life everywhere destiny lead you. EXPERIENCE AND DEMANDS: - Communicative Person - Office Experience Preffered - Customer Service Qualification - Excellent Telephone Skills - Experience in Typing and Data Entry - PC programs and Internet Experience - Basic Math and Grammar Knowledge. If you have the aforementioned characteristics and qualification and prefer acting in a bustling milieu with a lot of client cooperation then you will like this activity.

Job Title: CUSTOMER SERVICE REPRESENTATIVE, DELIVERY DRIVERS Company: HFM FOOD SERVICE Location: Honolulu, HI Description: HFM FoodService, one of Hawaii's leading food distributors, is seeking qualified individuals for the following positions:CUSTOMER SERVICE REPRESENTATIVE - Inside SalesMust possess good telephone and communication skills, 10-key, data entry experience and computer literate. Able to work a flexible full-time work schedule as needed or required. Experience and knowledge of food and food product preferred but not required. Resume only.DELIVERY DRIVERSFull-time positions for our Oahu, Big Island and Maui divisions.Must possess the following: clean abstract with CDL A or B license with Hazmat endorsement, good working knowledge of local streets and locations, great customer service skills, and able to do heavy lifting. Knowledge of food products and/or food industry preferred but not required. Must be able to pass PUC requirements.Send or fax resume with completed self-identification survey to or you may apply in person at:716 Umi Street Honolulu, Hawaii 96819Monday - Friday, 8:30 a.m. - 3:30 p.m., Facsimile: Register to View (Download application form and self-identification survey at www.hfmfoodservice.com ) EOE/AAE No phone calls please From Honolulu Star-Bulletin/MidWeek

Job Title: Customer Service Specialist Company: Amerian Red Cross Hawaii State Chapter Location: Honolulu, HI Description: Customer Service Specialist AmCustomer Service SpecialistAmerican Red CrossHawaii State Chapter (Kauai) Temp. p/t position until 4/23/10 w/possible extension. M-F 19 hrs/wk.Organize scheduled training classes, support instructors, answer inquiries, provide information on services, register customers & perform other administrative duties. Min. 1-yr. related customer service & office work experience. Proficient using MS Word & MS Outlook required and using spreadsheet & database software desirable. Type 40 wpm.Submit resume and application to: Register to View or mail toAttn: HR, 4155 Diamond Head Rd., Honolulu, HI 96816 or fax to 734-7784 by 4pm on 2/17/10. EOE

Job Title: Customer Service Representatives Company: OfficeTeam Location: Honolulu, HI Description: Downtown marketing company seeking temporary Customer Service Representatives to conduct a public opinion survey.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.