Customer Service Jobs in Honolulu, Hawaii

Job Title: Customer Service Representative Company: Location: Honolulu, HI Description: Reputable company seeks Customer Service Representative to join our team. Successful applicant will: * Render excellent customer service to requests from policyholders, representatives and others chiefly by phone * Open and process correspondence * Draw up account analysis illustrating insurance premium amount Level of proficiency needed: * Super mathematics, PC and calculator skills * Excellent communication abilities * Knowledge of insurance policies and an understanding of corporation documentation and systems is an advantage * One year of online database support experience and experience working in identical position * Experience in using online communication tools and using accounting, policy, billing and requests systems * Prefer high school diploma or equivalent

Job Title: Call Center Representative Company: Hawaii Medical Service Assn. Location: Honolulu, HI Description: JavaScript Warning! Your browser must be configured to support JavaScript before you can apply. Once you have properly configured your browser please try again. The form below WILL NOT submit until JavaScript is enabled. Company: Hawaii Medical Service Assn. Job Title: Call Center Representative Exempt or Non-Exempt: Non-Exempt Island: Oahu City: Honolulu Location: HMSA CENTER Employment Type: Full Time - Regular-On-Contract Job Summary: To respond to telephone and written inquiries from providers timely and accurately to expedite claims processing activities, help providers manage patient care balancing cost and quality, ensure appropriate utilization and access to care and reduce providersâ?? administrative burdens. Duties and Responsibilities: Respond to provider inquiries via telephone or in writing relative to eligibility, claims status (including expediting claims payment), provider payment report for routine and non-routine inquiries. Educate providers requiring more persuasion on proper completing of claims information and program procedures. Perform telephone contact with providers to obtain missing, discrepant or incomplete claim information. Receive, research and refer to appropriate area providersâ?? grievances and complaints on non-compliant patients, high risk catastrophic cases and special needs cases. Provide walk-in servicing. Perform other duties as needed. Minimum Qualifications: High school diploma or general education degree (GED) and minimum of six months experience or training in customer servicing. Good verbal and written communication skills. Knowledge of Microsoft Office programs.

Job Title: FT Customer Service Rep - Tori Richard Company: Location: Honolulu, HI Description: Location: Honolulu

Job Title: Call Center Representative Needed! Company: Location: Honolulu, HI Description: Job Title: Call Center Representative Industry: HealthCare Temporary/Possible Temp-to-Hire position Hours: Mon ? Fri, 7:30am ? 4:15pm Location: Honolulu Description: o Respond to telephone and written inquiries from providers to expedite claims processing activities o Help providers manage patient care balancing cost and quality o Educate providers requiring more persuasion on proper completing of claims information and program procedures o Perform telephone contact with providers to obtain missing, discrepant or incomplete claim information o Receive, research and refer to appropriate area prodiders? grievances and complaints on non-compliant patients, high risk catastrophic cases and special needs cases o Perform other duties as needed Requirements: ? Typing: 35WPM ? Phone servicing experience ? Good verbal and written communication skills. ? Ability to read, comprehend and interpret documents such as letters and correspondence, procedure manual. ? Ability to communicate clearly and effectively. ? MS Word, Excel, & Outlook experience preferred ? Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. ? Ability to deal with standardized situations with only occasional variables. Preferred: ? Phone Servicing experience ? MS Word, Excel & Outlook experience ? Fax and copier experience Pay Rate:$10-11/hr Interested Applicants: Please visit us online at: Http://www.StaffingSolutionsofHawaii.com and click on Online Employment Application! Benefits: Staffing Solutions of Hawaii offers a competitive benefit package. The following benefits are provided when all eligibility requirements are met: *Medical Coverage *Discounted Dental Plan *Holiday Pay *Longevity Bonus *Temporary Disability *Flexible Work Schedules ?and More.

Job Title: FEP Benefit Processor/Customer Service Representative Trainee Company: Hawaii Medical Service Assn. Location: Honolulu, HI Description: JavaScript Warning! Your browser must be configured to support JavaScript before you can apply. Once you have properly configured your browser please try again. The form below WILL NOT submit until JavaScript is enabled. Company: Hawaii Medical Service Assn. Job Title: FEP Benefit Processor/Customer Service Representative Trainee Exempt or Non-Exempt: Non-Exempt Island: Oahu City: Honolulu Location: HMSA CENTER Employment Type: Full Time Job Summary: Receives direction from the FEP Supervisor and other unit staff. The transactions he or she processes can significantly affect FEP claims processing accuracy and timeliness performance and inquiry resolution, and overall customer satisfaction. While his or her primary responsibility will be benefit processing, secondary responsibilities will be as a customer service rep, responding to inquiries that significantly affect FEP accuracy and timeliness performance, and project work. Duties and Responsibilities: Gain experience in routine FEP benefit processing, for all claim types. Complete training on identifying and researching information using multiple references (ie., desktop manuals, databases, web sites). Learn to read and follow pricing instructions and error resolutions based on medical criteria and benefit policies to resolve routine transactions. Complete training on assisting FEP members, providers and other customers by phone, in writing, in person and by email regarding routine eligibility, claims status, benefits, overpayments and refund requests, FEP benefit brochure and PPO provider directory mailings, and other inquiries. Learn to monitor telephone ASA and abandon call rates. Gain experience in routine FEP adjustment claim processing, for all claim types, including refund related transactions. Perform other duties as assigned. Minimum Qualifications: High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience. Good written and verbal communication skills.

Job Title: Customer Service Representative Company: ThyssenKrupp Elevator Location: Honolulu, HI Description: Job Code :CSRHI2Division :WestLocation :Honolulu HI US 96819% of Travel Required :NoneJob Type :Full TimeCareer Level :Experienced (Non-Manager)Education :High School or equivalentSkill :General Skills ->Negotiation, Problem Solving Skills, Understand Complicated Verbal & Written Instructions, Use Conflict Resolution Techniques, Use Interpersonal Communication Techniques, Use Oral or Written Communication Techniques, Willingness to Learn a Variety of DutiesCustomer Service ->Frontline Support, Investigate Customer Complaints, Phone SupportComputer Programs ->Microsoft Excel, Microsoft Outlook, Microsoft WordCategory :Customer Service and Call Center, Administrative and Support ServicesJob Description :DEADLINES,RINGING PHONE,CHANGING PRIORITIES,DETAILS, DETAILS, DETAILS,CAN YOU HANDLE A JOB LIKE THIS?TheHonolulu, HIlocation is seeking an experiencedCustomer ServiceRepresentative. This position is responsible for strengthening relationships with our service/repair customers by following up on service calls & repair work; interacting daily with the Dispatcher, Technicians, Service Manager and/or Supervisors to identify & proactively prevent customer dissatisfaction; insuring that customer concerns about billing issues are resolved in a timely manner & favorable to both sides; identifying potential sales leads & communicating the information to the sales team; and performing additional job duties as assigned. This position is crucial in assisting with customer retention. Job Requirements :A high school diploma or GED is required. A Bachelor’s degree is preferred but equivalent work experience will be considered. Minimum 2-3 years work experience in a direct customer service field is required. Clear & direct communication and problem solving skills are very important. Good administrative & MS Office skills are a must. The ability to multi-task & communicate to upper management is essential. TKE offers a competitive compensation package including an excellent 401(k) plan with immediate vesting & opportunity for long-term career growth. Please no phone calls. EOE.~CB~

Job Title: CUSTOMER SERVICE REPRESENTATIVE, DELIVERY DRIVERS Company: HFM FOOD SERVICE Location: Honolulu, HI Description: HFM FoodService, one of Hawaii's leading food distributors, is seeking qualified individuals for the following positions:CUSTOMER SERVICE REPRESENTATIVE - Inside SalesMust possess good telephone and communication skills, 10-key, data entry experience and computer literate. Able to work a flexible full-time work schedule as needed or required. Experience and knowledge of food and food product preferred but not required. Resume only.DELIVERY DRIVERSFull-time positions for our Oahu, Big Island and Maui divisions.Must possess the following: clean abstract with CDL A or B license with Hazmat endorsement, good working knowledge of local streets and locations, great customer service skills, and able to do heavy lifting. Knowledge of food products and/or food industry preferred but not required. Must be able to pass PUC requirements.Send or fax resume with completed self-identification survey to or you may apply in person at:716 Umi Street Honolulu, Hawaii 96819Monday - Friday, 8:30 a.m. - 3:30 p.m., Facsimile: Register to View (Download application form and self-identification survey at www.hfmfoodservice.com ) EOE/AAE No phone calls please From Honolulu Star-Bulletin/MidWeek

Job Title: Customer Service Representative Company: Kaiser Permanente Location: Honolulu, HI Description: Here in Hawaii, the spirit of aloha permeates our daily actions and interactions. It's a welcoming spirit, and one that's alive and well at Kaiser Permanente Hawaii. Since 1958, we have proudly served our island communities as ohana. Today, each of us-from our financial professionals and IT team members to our RNs and physicians on the frontline of care-contributes to that ongoing mission. If you're looking to be a part of our rich heritage of care, this is the place to put your beliefs into practice.Under indirect supervision, services maintains all group accounts. Promotes increased enrollment. Collaborates w/ health plan to establish rapport w/ new group accounts. Supports collaborates w/ team members clinic operations to effectively service all other group accounts. Enrolls individuals, student plans, self employed plans, conversions into Kaiser Permanente health plan. Explains program to potential enrollees. Ensures effective transition of members losing eligibility. Gathers, reviews, compiles, records membership information. Processes membership reinstatement cobra accounts. Enters member data in system. Collaborates w/ other teams on issues requiring shared accountability /or decision making.Essential Functions:• Obtains health plan information from applicant or employer by telephone or personal contact; provides advice; explains problems pertaining to benefits, application, status, eligibility, coverage conversion, senior plan benefits, service, or treatment complaints applicant membership privileges; refers difficult problems to supervisor or designee• Services new existing groups by telephone, personal contact, mail; provides group representatives members w/ information pertaining to benefits, enrollment, coverage, eligibility, billing, Medicare integration, Senior Plan, COBRA, TEFRA, Prepaid Health Insurance Act, applicable legislative changes• Promotes increase enrollment; presents advantages of Kaiser program over other carriers to assigned commercial group accounts by telephone• Informs members of new products services; identifies meets customer needs in collaboration w/ team clinics• Provides Kaiser membership information to prospective members by telephone; acts as ombudsperson for enrollees; assists members w/ benefits service-related questions concerns; assists provides explanation to members who have special needs/requests pertaining to health plan products services• Participates in all large open-season activities, new member orientation sessions other program functions as necessary• Gathers, reviews, compiles records data information for variety of routine or special reports, forms, studies, records statistics; composes types correspondence, records forms as required• Assists w/ small group enrollment; prepares group contracts for initial enrollments, contract revisions contract renewals• Receives handles all telephone calls correspondence pertaining to customer service• Receives, researches acts upon complaints problems of group representatives employee members regarding services or plan administration; records group member complaints; performs follow-up on complaints; refers to other team members as necessary; consults w/ appropriate team member or other appropriate information sources; compiles confidential /or routine data on all written /or oral complaints; enters data prepares complaint reports for communication to affected parties• Determines resolution/action on member complaints, discrepancies /or status in collaboration w/ team; performs follow-up on all difficult unusual problems, including verbal written responses to members or other program departments; ensures timely response on all member/group complaints• Additional listed in job description

Job Title: Searching for a CSR Company: Location: Honolulu, HI Description: We are looking for a Customer Service Representative to support our overall customer service, front desk tasks, and incoming phone call distribution. Key Duties: * Provide customer service support to the marketing, sales and administrative teams day to day * Generate sales and inventory reports in Microsoft Excel with information from a variety of sources * Answer and distribute incoming calls * Ensure that the customer impressed with our product and service * Investigate, handle objections and document calls in contact management system * Must be able to multi-task effectively and pay close attention to details. * Demonstrate willingness to learn, develop new skills and take on new responsibilities Qualifications: * Excellent phone and customer service skills * 1 year of experience or similar experience preferred * Advanced computer proficiency required with Microsoft Excel and Word * Comfortable working in a fast paced environment * Multiple tasks handling ability and meet deadlines * Reasoning ability to solve practical problems

Job Title: Customer Service Representatives Company: OfficeTeam Location: Honolulu, HI Description: Downtown marketing company seeking temporary Customer Service Representatives to conduct a public opinion survey.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.