Customer Service Jobs in Smyrna, Georgia

Job Title: Medical Information Call Center Manager Company: UCB Pharma Location: Smyrna, GA Description: SUMMARY   Manage all aspects of UCB's Medical Information Call Center activities to ensure accurate, tailored, and fair balanced information is communicated in response to unsolicited medical/scientific inquiries in a timely manner and with a focus on high quality customer service.   MAJOR ACCOUNTABILITIES   Management Responsibilities Manage Medical Information (MI) Associates to ensure accurate, timely, fair and balanced information is communicated in response to unsolicited Medical Information inquiries. Develop, implement, and maintain a training program for the MI Associates. Oversee staffing and personnel cross-training plans to maintain Medical Information Call Center coverage consistent with department and company needs. Monitor, analyze, and communicate internal and external customer feedback to the Associate Director Medical Information.  This includes trending of issues and generating reports for management to highlight issues and opportunities for improvement. Monitor and review activities of MI Associates to ensure the MI Call Center is in compliance with company policies and procedure. Ensure all incoming calls are responded to within the same business day by telephone and within 2 days for written correspondence or in accordance departmental goals and/or policies. Periodically review call volume and response time in accordance departmental goals and/or policies. Work collaboratively with internal stakeholders such as Drug Safety, Customer Service, and Quality Assurance to ensure non-medical information requests are appropriately handled.  Provide support to the Associate Director Medical Information in responding to internal/external audit requests.   Medical Information Call Center Responsibilities Receive incoming medical information inquiries via telephone, e-mail, or fax, from the medical community, patients, and caregivers regarding all UCB products across all therapeutic areas (marketed and investigational) Document all incoming inquiries into the medical information database system Respond to medical/scientific inquiries in a timely manner utilizing approved materials (e.g., Prescribing Information, FAQs, Standard Response Letters) Escalate appropriate inquiries to the Medical Information Specialists or Associate Director of Medical Information Document incoming reports of adverse events (AE) and/or product complaints (PC) and triage the information and/or call to Drug Safety or Quality Assurance in accordance with Standard Operating Procedures and/or policies. Document and triage other non-medical information inquires as appropriate (e.g., customer service, corporate communications, investor relations, etc.) Provide medical inquiry support to field force including fulfillment of Standard Response Letters Identify recurring questions that do not have an approved response Utilize advanced customer service skills to meet or exceed customer expectations Regularly meet with Medical Information Specialists to share product information Gather and share customer insights with Medical Information Specialists / Associate Director Medical Information Maintain relevant product and disease state knowledge regarding UCB's products Maintain knowledge of policies and procedures including Standard Operating Procedures, protocols, best practices, and FDA regulations EDUCATION   MSN, MHA, or R.Ph degree (or higher) in related medical field with sound knowledge of biomedical sciences and therapeutic principals (licensed professional with advanced degree preferred).    EXPERIENCE   3-5 years of management experience 1-3 years of Call Center experience Scientific background in CNS and/or immunology helpful. 2-4 years Medical Information or Pharmaceutical related experience preferred.   SPECIFIC SKILLS   Strong people management and leadership skills; ability to effectively lead and motivate a highly talented, group of employees Knowledge and competence with databases (specifically IRMS) preferred Advanced phone call handling techniques Ability to understand Proficiency in use of PC applications.  Ability to work effectively in a team environment. Ability to plan, organize, prioritize, and execute multiple tasks within assigned objectives. Demonstrated ability to understand, analyze, summarize, and communicate medical/scientific information on multiple levels (e.g., to MDs, PharmDs, patients, and caregivers). Position requires professional demeanor, team orientation, self-motivation, and ability to influence customers both externally and internally.

Job Title: Customer Service Representative Company: Procore Solutions Location: Marietta, GA Description: ProCore Solutions is currently hiring for Customer Service Representatives to work 3pm-12am (midnight). Must be able to work weekends with a day off during the week. Mandatory training will be for 4 weeks; Monday-Friday 12pm-9pm These positions are currently long term temporary positions to start on Monday April 5, 2010. JOB TITLE: Customer Service Representative JOB REQUIREMENTS: High School Graduate/Equivalent. Georgia Work Ready Silver Certification or better. A minimum of 1 year previous experience as a Call Center Representative or related customer service experience. Strong interpersonal skills. Works well independently and in a team environment. Excellent listening, oral and written communication skills. Detail oriented; strong analytical skills. Ability to type a minimum of 35 words per minute. Flexible with regards to work schedule (some evenings and/or weekends may be needed). Awareness and understanding of various Call Center related software. Experience with Microsoft Office applications. DUTIES/RESPONSIBILITIES: Receive inbound calls from utility customers regarding bill inquiries. Assist customers with accounts (answering questions, setting up payment arrangements, new service and/or reconnections). Resolves customer telephone inquires in such a manner to assure quality assurance standards are maintained. Accurately notates customer accounts, according to established procedures. Effectively offers value added products and services to customers; initiates appropriate service orders. Maintains accurate knowledge of procedures, products, processes, etc. Effectively utilizes help file to find answers to customer account questions. Participates in new hire training classes and other cross-training classes as needed. Makes recommendations to management to improve current processes and procedures. Keeps Supervisors and Manager informed on issues or immediate needs that may impact the department. Provide assistance and backup during high call volume and after hours service outages as needed. Please e-mail resumes to Register to View or visit our website at www.procoresolutions.com

Job Title: Sr. Customer Service Associate Company: Fabric.com Location: Marietta, GA Description:   Overview: Job Overview Fabric.com, a wholly-owned subsidiary of Amazon.com, Inc. based in Marietta, Georgia, is seeking bright, articulate, detail-oriented applicants with a desire to help us exceed our customers’ expectations.  A Fabric.com Customer Service Representative is a critical part of our mission to deliver timely, accurate and professional customer service to all of our customers.  This vital position requires an action-orientated, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems. Representatives communicate with customers via email, telephone and Live Chat. We utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.   A successful Customer Service Representative will have the following skills:   Computer Skills Ability to use a desktop computer systemFamiliarity with Windows XP, Microsoft Outlook, and Internet ExplorerExcellent typing skillsDemonstrable understanding of the Fabric.com website, and competitor websites   Communication Skills Ability to communicate correctly and clearly with both internal and external customersExcellent documentation skillsGood comprehension skills-- ability to clearly understand and state the issues customers presentGood composition skills-- ability to compose a grammatically correct, concise, and accurate written response   Problem Solving Skills Effective problem solving skills Ability to approach problems logicallyAbility to demonstrate learning and decision making skillsStrong time management skillsAction oriented and self disciplinedOrganized and detail orientedAbility to effectively prioritize work time to ensure productivity and department standards for time spent   Customer Focus Excellent customer service skillsAbility to empathize with and prioritize customer needsDemonstrable interpersonal skillsDemonstrable conflict resolution and negotiating skillsAbility to determine customer needs and provide appropriate solutions  Qualifications: The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.  We also require a high school diploma, plus one or more years experience in related positions.

Job Title: Customer Service Representative - 3rd Party Delivery and Logistics Company: 3PD, Inc Location: Marietta, GA Description: 3PD is the fastest growing logistics company in North America! JOB DESCRIPTIONCustomer Support Representative Full Time Evenings and Saturday Shift.Summary: This position is responsible for handling inquiries, requests and service concerns for 3PD customers, clients and business partners.  The CSR diagnoses, researches and resolves issues using available computer systems and other resources.  The CSR may also handle duties related to planning and scheduling deliveries and delivery routes. Afternoons, evenings and Saturday shift with hours ranging between 1 PM and 10 PM. Bilingual English/ Spanish is strongly desired. Responsibilities include:Providing assistance by telephone to customers and business partners concerning orders, returns, shipments and products. Diagnosing and resolving problems or issues within the established Level of Service. Providing excellent customer service at all times. Handling customer complaints and concerns in a professional manner. Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders. Developing delivery schedules and route plans to facilitate rapid and efficient deliveries to customers. Receiving and entering phone and fax orders. Processing changes to or cancel orders/back orders Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.). Initiate tracers with carriers. Initiate file maintenance for corrections to computer’s customer file Completing forms and determining necessary changes for service requested. Soliciting sale of new or additional services. Obtaining customer feedback information. Other duties may be assigned to meet business needs. Required Knowledge Basic knowledge of business computer use is required:  Internet/World Wide Web, E-mail and Microsoft Office or other business software. Required Skills Typing, personal computers use and telephones use. Ability to perform routine mathematical calculations. Ability to interpret and follow technical instructions in diagram form. Strong customer service skills; ability to diffuse client frustrations. Good, clear and concise verbal and written communications skills. Ability to communicate to customers, co-workers and management in a professional/courteous manner. Ability to follow written and verbal instructions. Ability to work independently in a rapidly changing environment. Ability to handle stressful situations resulting from high volume of phone calls, technical problems, frustrated customers and changes in departmental priorities or procedures. Ability to be seated at a computer workstation for extended periods. Required Experience One year experience in a customer service-oriented is strongly desired. Experience in a call center environment is a plus. Experience working with personal computers and business applications is required. Required Education or Certification  High school diploma or GED is required.Please submit wage requirements with resume. 3PD is an Equal Opportunity Employer & Drug Free Workplace.

Job Title: Bilingual Customer Service Representative in Marietta- Earn $20K-$25K! Company: TitleMAX, Inc. Location: Marietta, GA Description: TitleMax  Bilingual Customer Service RepresentativeEnglish/Spanish$20K-$25KMarietta, GA If you are looking for a fast growing company that pays great and actually values your quality of life, then this is the position for you!Highest retail pay with the least retail work hours.  Tired of working all weekend? TitleMax wants you to spend time with your family! No Sundays!If you are looking for even more opportunity to move up the success ladder, then TitleMax is for you.  We offer rapid career progression--our Regional Managers make $200k plus! Do you have what it takes?Customer service and sales experience Rent-to-own, consumer finance, car rental, collections or automotive background Clean driving record, car and insurance Credit and criminal background check required Bilingual (English/Spanish) required   TitleMax is an Equal Opportunity Employer.

Job Title: Bilingual Customer Service Representative in Marietta- Earn Company: TitleMax Location: Marietta, GA Description: TitleMax Bilingual Customer Service Representative English/Spanish $20K-$25K Marietta, GA If you are looking for a fast growing company that pays great and actually values your quality of life, then this is the position for you! Highest retail pay with the least retail work hours. Tired of working all weekend? TitleMax wants you to spend time with your family! No Sundays! If you are looking for even more opportunity to move up the success ladder, then TitleMax is for you. We offer rapid career progression--our Regional Managers make $200k plus! Do you have what it takes? Customer service and sales experience Rent-to-own, consumer finance, car rental, collections or automotive background Clean driving record, car and insurance Credit and criminal background check required Bilingual (English/Spanish) required TitleMax is an Equal Opportunity Employer.

Job Title: Customer Service Representative Company: Standard Parking Corporation Location: Atlanta, GA Description:   Customer Service Representative     RESPONSIBILITIES   Basic Function: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.   •           Assists customers in making payment to fully automated revenue control equipment •           Helps customers with parking services and facilitates the expedient flow of traffic through the facility •           Leads programs to improve client and customer satisfaction •           Assists in the management of the day-to-day activities of the assigned location. •           Monitors parkers in pay-in lanes •           Interacts with customers in a friendly and professional manner •           Provides assistance to customers that have forgotten where they parked their vehicle. •           Performs other necessary functions as assigned. •           Conducts garage and facility audits as required by management. •           Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct. •           Makes change (if required) for customers before transactions. •           Quotes prices for parking services. •           Gives directions to customers to various locations in the city. •           Resolves customer complaints independently or with the aid of a supervisor. •           Answers telephone in a prompt and courteous manner (if required). •           Maintains cleanliness of facility and picks up trash in the surrounding area. •           Presents themselves professionally (neat appearance and in uniform) at all times while at work. •           Arrives to work on time for scheduled shifts. •           Completes any other duties that may be assigned by the supervisor.     REQUIREMENTS   Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   •           Education Required: High School Diploma or an equivalent combination of experience and education •           Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology. •           Superior communication skills verbal and written. •           Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. •           Must be able to stand for up to 8 hours. •           Must be willing to work a flexible schedule.   Mathematical skills – ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.   Language skills – Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.   Reasoning ability – ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.   Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.   Judgment - Exhibits sound and accurate judgment.   Other skills and abilities – ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.   Work Environment -The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   •           The noise level in the work environment is usually moderate to loud. •           The exposure level in the work environment to vehicle emissions is moderate to high •           The exposure level in the work environment to extreme hot/cold temperatures is moderate to high. •           The work environment is subject to all weather conditions including, but not limited to, precipitation and wind. •           The exposure level in the work environment to bright sunlight and nighttime working conditions is high.   Physical demands – the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.       ________________________________________

Job Title: Customer Service Associate II - PRN Company: Kaiser Permanente Location: Atlanta, GA Description: No matter what your job title, the work you do at Kaiser Permanente Georgia supports the health and well-being of our Atlanta-area members. That’s because each of us—from our financial professionals and IT team members to our RNs and physicians on the front line of care—shares a commitment to providing the best possible care experience. Come build a rewarding career in an environment that supports your success. Join us and put your beliefs into practice.This position will increase customer satisfaction and retention by: providing Health Plan customers with assistance and information regarding the utilization of Kaiser Permanente facilities, interpretation of benefits and services, status of post-service claims, and investigating inquiries about service related concerns.This position is responsible for continuously responding to, resolving, and following up in a timely manner to inquiries regarding claims payment from providers and customers.The role requires that the individual meets or exceeds performance standards in an effort to provide quality service to customers and providers of Kaiser Permanente.Essential Functions:• Treats all callers with respect, maintaining professional demeanor and helpful disposition at all times. Represent the organizational voice of service and quality to the customer.• Ability to manage difficult callers and appropriately escalate when necessary, while effectively communicating compassion that Kaiser Permanente has for each customer.• Take phone calls from customers, including providers, regarding all aspects of claims payment: receipt of claims, coordination of benefits, copay amounts, payment amounts and dates, status of authorizations, receipt of bill, and interim bills paid and amounts.• Accurately interpret, explain and clarify benefits, eligibility and delivery system services.• Maintain up-to-date and thorough understanding of claims processing guidelines and health Plan benefits by studying literature and participating in training.• Resolve issues at the lowest possible level, become an organizational %22expert%22 regarding Health Plan benefits and details.• Document each customer phone call (inquiry) and track data gathering through completion or close of call. 100% call documentation.• Work cooperatively with other departments to resolve issues.• Understand, interpret, and act on a variety of statistical measurements of individual and call center performance. Self-direct own work based on analysis of statistics on self-performance. Pro-actively identify ways Kaiser Permanente could improve customer service. Seek opportunities for service recovery.• Assist internal customers in carrying out special projects and studies related to Customer Service.• Participate in scheduled meetings to enhance departmental performance and teamwork.• Take phone calls from providers regarding provider. Understand and demonstrate %22first call ownership%22 no matter who the resolution resides with.• Perform research that looks for root causes and inform leadership of trends.• Accurately document, with all pertinent information, and correctly route resolution.• Meet or exceed minimum quality and production performance standards as defined by management.• Ability to perform multiple duties in a heavy workload environment.• Show competency to handle and resolve all call types.

Job Title: Inside Sales/Customer Service Representative Company: Location: Atlanta, ga Description: VIPdesk Connect, the award-winning pioneer of the home-based customer care industry (we have been featured on Good Morning America and in the Wall Street Journal), is looking for a few good independent contractors to affiliate with us as home-based sales and service providers. As a Brand Ambassador you are an independent contractor directly interacting with clients on a performance-based incentives program. VIPdesk Connect provides a wonderful opportunity to work for yourself, create your own schedule, and earn competitive pay. Brand Ambassadors providing services for this opportunity are paid per Active Talk Minute and may also be eligible for performance and sales incentives. On average, this translates to an equivalent of $8.00 – $12.00 per hour. We are actively pursuing sales-focused Brand Ambassadors, with weekday and weekend availability. TRAITS OF SUCCESSFUL CONTRACTORS AFFILIATED WITH VIPDESK CONNECT Sales focused and incentive motivated; must thrive in a performance-based environment Highly competitive and goal oriented Internet-savvy and computer literate Intuitive, problem solving expertise Excellent communication skills Successful credit and criminal background check Meet required computer hardware specifications (Single Processor: 2 GHz or higher or Dual Core; Processor: 1 GHz or higher, 1 GB RAM or higher, and Windows XP or Vista) Start the application process today at: www.vipdesk.com/connectrecruiting. Check our FAQ for additional information. Follow us on Twitter, LinkedIn and Facebook! Salary/Wage: $8-$12 per hour Education: HS Diploma Status: Full-time, Part-time, Temp/Contract Shift: Days, Nights and Weekends • Location: Atlanta • Post ID: 5193703

Job Title: Customer Service Associate Company: Honeywell Location: Atlanta, GA Description: Honeywell Building Solutions (HBS) is a strategic business unit in Automation and Control Solutions (ACS). HBS installs and maintains the systems to help keep buildings and facilities safe, secure, comfortable and cost-efficient, and is a leading providing of energy efficiency solutions worldwide. HBS specializes in service of critical building systems, including heating, ventilation and air conditioning (HVAC), building automation, fire, security and energy management.SUMMARY: Honeywell is currently looking for a goal oriented team player to join our Atlanta Georgia Customer Serviceteam.The Customer Service Associate will be responsible for maintaining the highest degree of customer satisfaction by providing work direction and scheduling to the field workforce to ensure service requests (Planned or Unplanned) are performed in a timely and efficient manner. Provides updates the SMS (Service Management System) database as required.Principal Accountabilities:Performs as the primary liaison between the customer and the field workforce in defining and meeting customer requirements.Schedule appropriate technician for installation of Honeywell Thermostats and switches, at a pace to meet customer demand.Through scripted activities solicits enrollment in energy savings program(s).Ensures a Closed Loop communications process is in place with all customers.Performs to the standards as noted on individual Scorecards or Performance Feedback mechanisms as provided by the Team Lead. (this includes all frontline phone responsibility metrics.Troubleshooting of operation of Honeywell installed devices.Flexible scheduling requiredBasic computer skillsBi-lingual is a plus (English/Spanish) (English/French)