Customer Service Jobs in Norcross, Georgia

Job Title: LEAD CUSTOMER SERVICE REPRESENTATIVE Company: UAIG Location: Norcross, GA Description: About UAIC: With over 800 employees nationwide, United Automobile Insurance Company (UAIC) is the largest independently owned automobile insurance company in the United States. We are committed to providing our agents, and their customers, a quality product with state-of-the–art processing and claims service. Through our affiliates we provide a variety of insurance related services, including premium finance, claims processing and advanced on-line sales products. Career Opportunities: Become part of this progressive and energetic company where we pride ourselves in our professional but relaxed atmosphere and recognize the contributions of our employees. We currently have the following position available in our Norcross, Georgia office: LEAD CUSTOMER SERVICE REPRESENTATIVECoordinates day-to-day service and administrative requirements by effectively assessing customer concerns, networking with the appropriate resources and providing creative solutions to customer needs.  Demonstrates the ability to communicate superior problem solving and issue resolution skills. Understands customers’ requirements and maintains up-to-date familiarity with products/services.               DUTIES:Attends to all questions and inquiries in a courteous and highly professional manner, providing exceptional customer service and developing a rapport with the customer.Effectively services the business, including resolving agents' inquiries, complaints, and requests and acts as liaison with underwriting, claims, billing, etc Responds to customer inquiries by understanding the inquiry; reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information and verifying the customer's understanding of the information and answers.Records customer inquiries by documenting the inquiry and response in customers' accounts.  Prepares for customer inquiries by studying products, services, and customer service processes.Enters and maintains policy requests received from agents and customers via telephone, fax or email.Resolves inquiries quickly and effectively with strong customer service skills.Reviews, analyzes and completes endorsement submissions according to established underwriting guidelines. Handles cancellations/reinstatements and other miscellaneous policy changes.Improves quality service by recommending process changes and identifying new product and service applications.QUALIFICATIONS:2+ years as customer service representative, preferably in the insurance industry.Spanish / English speaking a plus.Proficient in Word, Excel, Windows-based applications and internet usage.  220 license helpful.  Overview of Benefits: 1. Competitive salaries and bonus programs2. Comprehensive Health, Prescription Drug, and Dental Insurance for you and your eligible dependents. 3. Short and Long Term Disability Insurance4. 401K Savings Plan 5. Life, Accidental Death & Dismemberment6. 15 Paid Time Off (PTO) days per year + 1 Floating Holiday7.   7 Paid Holidays per year PLEASE SEND YOUR RESUME TO:      Register to View

Job Title: Technical Support & Customer Service Representative Company: MRINetwork Location: Norcross, GA Description: Our client, located near Nashville, Tennessee is the largest manufacturer and marketer of water heaters in North America. With operations worldwide, they manufacture commercial water heating equipment as well as a comprehensive line of residential water heaters that are marketed through the plumbing wholesale channel and a fast-growing retail channel. This position is based at their facility in Norcross, Georgia.The Technical Support & Customer Service Representative reports directly to the National Accounts Manager and plays a critical role in providing technical support to customers and internal engineering.  Specific areas of responsibility include reading specifications and equipment schedules, creating quotes, developing costing, advising customers in various capacities (sizing, application, installation, etc.).The successful candidate for this role will be process orientated in the sales process with the ability to interact and communicate well with contractors, engineers and customers.  The individual should be comfortable in technical documentation creation and comfortable with mathematical principles needed for equipment sizing and application.  The candidate will have primary sales file maintenance responsibilities.  The individual must be PC proficient and have the ability to keep several projects or tasks moving at one time.Previous HVAC experience industry preferred5+ years of sales experience preferredBS in Business or related technical field preferred  Click Here to Apply

Job Title: Customer Service Representative Company: Soundview Communications Location: Norcross, GA Description:   Soundview Publications  Title:                             Customer Service Representative Classification:                Non-Exempt Department:                  Customer Service Reports To:                  Customer Service Manager  Handle every aspect of mail-in and online orders. Answer incoming calls in a consistent manner and respond to all types of request in a timely manner. Ability to multi-task is a must. Check product availability and suggest replacements for backordered items. This position also requires obtaining necessary product knowledge and system accuracy. Return calls to customers as needed. Batch orders (listing checks / money orders on deposit slips). Process daily mail (open / sort) and key orders into software applications. Research reasons for unshipped and uncharged orders as well as process returns and refunds. Adjust erroneous orders in preparation for shipping.  Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem; escalating issues as necessary. Go the extra mile to provide outstanding customer service. Contribute team-to-team effort. Interact professionally at all times within the department, with co-workers and customers. Must be able to follow instructions well and have a positive work ethic.  Knowledge & Skill Requirement_________________________________________ A minimum of 1-year customer service is required. Candidates must have excellent communication skills and must be proficient in Data Entry, Word and Excel.   This job description does not list all the duties of the job. You may be asked by your manager to perform other duties. You will be evaluated in part based upon your performance of tasks listed in this job description.Second Shift 10AM - 7PM Third Shift 12PM- 9PM

Job Title: Account Service Manager Customer Care Company: Reed Business Information Location: Norcross, GA Description: •Bachelor’s Degree1-3 years of experience with RCD•3-5 years of relevant experience in product training, high level customer service, product support or sales. •Must have a thorough knowledge of market segments and how customers in each segment use RCD products/services.•Must have a proven proficiency with RCD’s data delivery methods, specifically Reed Connect and DataLink – preferred.•Must possess excellent verbal, written skills, and interpersonal skills. •Must have the ability to train and demonstrate RCD products, often breaking down complex ideas into easy-to-comprehend thoughts.•Must have polished, professional customer business and relationship skills.•Must have the ability to travel up to 35%. •Must have demonstrated project management, tracking, and implementation skills.•Must possess the proficiency to learn new products and services.•Must have the ability to work in a matrixed team environment.•Must possess strong analytical skills.•Must have a proficiency in Microsoft Office applications (specifically Excel and PowerPoint) and Microsoft Outlook. Description : This position is responsible for working with large accounts in the US and Canada, primarily Building Product Manufacturers, throughout their account lifecycle. This position is responsible for full account management including (but not limited to) advancing and managing the customer relationship, maximizing data and system utilization through frequent touchpoints, monitoring and measuring customer satisfaction, generating successful outcomes and key metrics, and demonstrating products. All activities are conducted in an effort to maintain strong customer relationships and the highest levels of customer satisfaction, while delivering value and results. This position will be expected to deliver “above and beyond” service and seek opportunities to go the “extra mile.” The Key Account Manager is responsible for implementation of new accounts; which includes setup and training, as well as development of action plans to ensure full utilization of all RCD products and services.The main goal of the Key Account Manager is to establish and maintain positive relationships with customers and deliver a degree of customer service that assures renewal. Key Responsibilities:• Serve as the primary contact for Key Accounts (post sale). • Establish and maintain a positive relationship with the customer.• Through frequent interaction with the Key Account Executive contribute and assist in the sales process by providing product knowledge, best practices, assisting in system trials, and assessing customer needs.• Set-up Key Account customers according to contract, provide training, and develop touchpoints to drive usage.• Coordinate technical support through validation and engaging other RCD teams, if necessary.• Measure and analyze the effectiveness and usage of products for each customer. • Identify opportunities to enhance profitability and growth in new sales and upgrades.• Alert management to troubled accounts and develop action plans to manage “at risk” business.• Record and track all customer activities in Onyx, particularly phone calls/email.• Ensure closure for all open items in a timely manner.• All other functions as required.

Job Title: Dispatcher / CSR Company: Bardi Mechanical Location: Norcross, GA Description: Top Quality HVAC Dispatcher Come join our TEAM! Rapidly growing HVAC Company seeking a dedicated, dependable, experienced HVAC Dispatcher. This position requires a minimum of 3 years in a customer service environment within the HVAC or construction industry, with a successful track record of dispatching abilities. Must possess excellent customer service skills, organizational skills, and have the ability to continuously multi-task. Must be proficient in Word, Outlook and Excel programs. The duties for this position will include, but not be limited to: Creation and effective monitoring of service technician schedules; considering type of call, area of call, level of priority, skill level required, etc. Maintaining accurate location of technicians at all times to include arrivals, completions, etc. Data entry and processing of work orders from service technicians to prepare for billing and payroll. Assisting customers by efficiently routing all incoming lines, resolving all concerns and service requests in a timely manner. Hours are Monday – Friday 7:00 AM - 4:00 PM. Ability to work overtime (if needed) is required, as this is typically a seasonal business. Drug – Screen, MVR and Background Check required. We offer an excellent benefits package to include Medical, Dental, STD, LTD, Life, 401-K, paid Holidays, PTO. EOE Check us out on the web Register to View www.bardi.com! NO PHONE CALLS PLEASE. RESUMES RECEIVED WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED. PLEASE USE THE APPLY NOW OPTION TO SUBMIT YOUR RESUME. THANK – YOU !

Job Title: Technical Client Services Manager Company: Fiserv, Inc. Location: Norcross, GA Description: POSITION PURPOSE: M/b> Manages the Client services programs and all related activities, including field support for a substantial region, group of products, and/or customer base in a larger company, or perhaps the entire program for a smaller company. RESPONSIBILITIES: * Manages the Client services programs and all related activities, including field support for a substantial region, group of products, and/or customer base in a larger company, or perhaps the entire program for a smaller company. *Establishes, implements, and maintains client service standards to ensure client satisfaction. *Initiates measures to maintain and improve client satisfaction. Generates and develops ideas to support Service Excellence. *Develops policies and procedures covering order processing, general correspondence, and resolution of client complaints. *Coordinates support service with other operating departments. *Manages the activities of the Client Service Representatives team. Performs other duties as required. * Essential Functions The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. POSITION QUALIFICATIONS: Education: Bachelor’s Degree, Business or Finance preferred. Job Related Experience: Ten years or more experience in a technology products business, a substantial amount of which must have involved managing a client service team of 10 or more people. Experience in a business-to-business service environment desired. Accountable for all actions and decisions made by a department or group. Almost all problems will be solved using sound judgment acquired through significant experience. Management Experience: Demonstrated commitment to ongoing professional development as a client service manager, commitment to continuing education as demonstrated by continuing course work/seminars/certifications, extensive knowledge of client service systems such as ACD, case management, load management etc. Proven experience developing management metrics for the client service function, in hiring and firing and development of staff in the client service function. Excellent written and verbal communication skills as well as analytical skills for sound problem solving. Functional Area Skills/Knowledge: Requires extensive and broad knowledge of the organization, industry, and relevant external forces. Must have significant understanding of directing client services programs. Excellent leadership skills and ability to motivate employees to perform at peak standards. Strong knowledge of banking and lending industry. Strong knowledge of Fiserv business and products. Working knowledge of computer software and quality assurance. Knowledge of budgets and financials. Knowledge of statistical analysis. Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Job Title: Bilingual (Spanish-English) Customer Service Rep. Company: Automobile Protection Corporation Location: Norcross, GA Description: Automobile Protection Corporation (APCO) is an industry innovator and leader in vehicle service contracts, commonly called extended warranties. Our product, EasyCare, is highly valued and respected in the industry. In fact, we are a MotorTrend recommended best buy! We’ve been in business for 25 years and have grand plans for the next quarter century. APCO strives to enhance the car ownership experience of our customers. We do this by treating our customers to the EasyCare Experience: APCO is fair, friendly, fast, and fun! We desire people who can support the EasyCare Experience. We are seeking a bilingual (Spanish-English) customer service employee. Responsibilities: answer phone calls from clients and provide information regarding their contracts including instructions for claim filing; status of claim; general problem resolution. Minimum Requirements: High school diploma or equivalent; ability to multi-task; proficient typing skills; good communication skills, active listening skills; computer proficient; willingness to learn; customer service experience Preferred Skills: call center experience preferred; automotive experience a plus.

Job Title: EOS Customer Service Representative - Bilingual Company: NCO Location: Norcross, GA Description: NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle.  NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.   · Must be bilingual in English and Spanish, both oral and written language skills.     Principal Responsibilities   Communicate with Patients and Patients Representatives to resolve healthcare accounts while offering excellent customer service.Maintain diplomacy when addressing matters escalated.Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.Responsible for meeting monthly goals and quality standards through efficient and accurate work processes.Review open accounts to determine and take appropriate actions through understanding charges, billed claims, payments, denials, adjustments, and refunds.Respond to verbal and/or written inquiries in a timely manner.Process all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.  Knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations.Knowledge, understanding, and compliance with NCO policies and procedures.Maintain knowledge of functional area and company policies and procedures.Provide feedback to management concerning possible problems or areas of improvement.Make recommendations to implement improved processes.Perform other duties as assigned by management.    High School Diploma or General Educational Development (GED) certificate.Previous customer service and healthcare receivables experience preferred.Understanding of health insurance providers, Workers' Compensation, Medicare, Medicaid, and liability claims processes and contracts.Ability to maintain the highest level of confidentiality.Proficient personal computer skills.Excellent interpersonal, written, and oral communication skills.Ability to work in a team fostered environment.Ability to work in multi-tasked environment.Ability to prioritize and organize work.Ability to adapt to a flexible schedule. We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.   Work Environment: Office environment Ability to lift and / or move 20 pounds   M/F/H/V/EOE/AA

Job Title: Customer Service Rep III - Lithonia, Ga Company: Smurfit-Stone Location: Lithonia, GA Description: Job Summary Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer. Applies advanced skills to the position within assigned functional area. Duties and tasks reflect substantial variety and complexity. Assignments are broad in nature and generally require originality or ingenuity. Works under minimal supervision. May be designated as lead worker. Responsibility · Attains pricing for any services and materials required for the manufacturing of customers item that must be manufactured at a different facility. · Tracks warehouse inventories and replenishments. · Provides pricing, availability, and schedule information within established guidelines. · Checks and approves credit within established limitations and confirms orders. · Suggests alternative products or services to meet customer needs. · Tracks order activity and alerts appropriate staff of any potential delivery problems. · Serves as communication link between customers and sales staff to assure responsiveness. · Obtains resolution of routine customer complaints and issues. Vision Smurfit-Stone will be recognized as North America#039s premier packaging company working as ONE team to deliver exceptional value to our customers, employees, shareholders, and the communities in which we do business. Values We will achieve our vision by creating and living a culture that embraces our core values Quality, Safety, Customer Satisfaction, Value Creation, Ethical Behavior, Productivity, Environmental Responsibility. Equal Employment Opportunity It is the policy of Smurfit-Stone to provide equal opportunity for all qualified persons and not to discriminate against any employee or applicant for employment because of race, religion, color, sex, sexual orientation, age, national origin, handicap, disability, or because he or she is a disabled veteran or a Vietnam Era Veteran.

Job Title: Customer Care Specialist Company: Orkin Customer Service Center Location: Covington, GA Description: Customer Care Specialist   Experience:             One year experience in a customer contact position   Other Qualifications: Excellent verbal and written communication skills, computer literate   Summary:  Incumbent answers incoming calls in an effort to resolve customer concerns.   Duties and Responsibilities:  Overcomes complaints and objections to meet the needs of all customer inquiries.  Inputs accurate data into system in order to facilitate the resolution of customer inquiries. Transfers customer calls to the appropriate branch when deemed necessary. Maintains/exceeds department productivity goals and performance measurements. Apply in person or click the Apply Now button to visit our website.