Customer Service Jobs in Marietta, Georgia

Job Title: Bilingual Customer Service Representative in Marietta- Earn $20K-$25K! Company: TitleMAX, Inc. Location: Marietta, GA Description: TitleMax  Bilingual Customer Service RepresentativeEnglish/Spanish$20K-$25KMarietta, GA If you are looking for a fast growing company that pays great and actually values your quality of life, then this is the position for you!Highest retail pay with the least retail work hours.  Tired of working all weekend? TitleMax wants you to spend time with your family! No Sundays!If you are looking for even more opportunity to move up the success ladder, then TitleMax is for you.  We offer rapid career progression--our Regional Managers make $200k plus! Do you have what it takes?Customer service and sales experience Rent-to-own, consumer finance, car rental, collections or automotive background Clean driving record, car and insurance Credit and criminal background check required Bilingual (English/Spanish) required   TitleMax is an Equal Opportunity Employer.

Job Title: Sr. Customer Service Associate Company: Fabric.com Location: Marietta, GA Description:   Overview: Job Overview Fabric.com, a wholly-owned subsidiary of Amazon.com, Inc. based in Marietta, Georgia, is seeking bright, articulate, detail-oriented applicants with a desire to help us exceed our customers’ expectations.  A Fabric.com Customer Service Representative is a critical part of our mission to deliver timely, accurate and professional customer service to all of our customers.  This vital position requires an action-orientated, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems. Representatives communicate with customers via email, telephone and Live Chat. We utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.   A successful Customer Service Representative will have the following skills:   Computer Skills Ability to use a desktop computer systemFamiliarity with Windows XP, Microsoft Outlook, and Internet ExplorerExcellent typing skillsDemonstrable understanding of the Fabric.com website, and competitor websites   Communication Skills Ability to communicate correctly and clearly with both internal and external customersExcellent documentation skillsGood comprehension skills-- ability to clearly understand and state the issues customers presentGood composition skills-- ability to compose a grammatically correct, concise, and accurate written response   Problem Solving Skills Effective problem solving skills Ability to approach problems logicallyAbility to demonstrate learning and decision making skillsStrong time management skillsAction oriented and self disciplinedOrganized and detail orientedAbility to effectively prioritize work time to ensure productivity and department standards for time spent   Customer Focus Excellent customer service skillsAbility to empathize with and prioritize customer needsDemonstrable interpersonal skillsDemonstrable conflict resolution and negotiating skillsAbility to determine customer needs and provide appropriate solutions  Qualifications: The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.  We also require a high school diploma, plus one or more years experience in related positions.

Job Title: Bilingual Customer Service Representative in Marietta- Earn Company: TitleMax Location: Marietta, GA Description: TitleMax Bilingual Customer Service Representative English/Spanish $20K-$25K Marietta, GA If you are looking for a fast growing company that pays great and actually values your quality of life, then this is the position for you! Highest retail pay with the least retail work hours. Tired of working all weekend? TitleMax wants you to spend time with your family! No Sundays! If you are looking for even more opportunity to move up the success ladder, then TitleMax is for you. We offer rapid career progression--our Regional Managers make $200k plus! Do you have what it takes? Customer service and sales experience Rent-to-own, consumer finance, car rental, collections or automotive background Clean driving record, car and insurance Credit and criminal background check required Bilingual (English/Spanish) required TitleMax is an Equal Opportunity Employer.

Job Title: Customer Service Representative - 3rd Party Delivery and Logistics Company: 3PD, Inc Location: Marietta, GA Description: 3PD is the fastest growing logistics company in North America! JOB DESCRIPTIONCustomer Support Representative Full Time Evenings and Saturday Shift.Summary: This position is responsible for handling inquiries, requests and service concerns for 3PD customers, clients and business partners.  The CSR diagnoses, researches and resolves issues using available computer systems and other resources.  The CSR may also handle duties related to planning and scheduling deliveries and delivery routes. Afternoons, evenings and Saturday shift with hours ranging between 1 PM and 10 PM. Bilingual English/ Spanish is strongly desired. Responsibilities include:Providing assistance by telephone to customers and business partners concerning orders, returns, shipments and products. Diagnosing and resolving problems or issues within the established Level of Service. Providing excellent customer service at all times. Handling customer complaints and concerns in a professional manner. Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders. Developing delivery schedules and route plans to facilitate rapid and efficient deliveries to customers. Receiving and entering phone and fax orders. Processing changes to or cancel orders/back orders Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.). Initiate tracers with carriers. Initiate file maintenance for corrections to computer’s customer file Completing forms and determining necessary changes for service requested. Soliciting sale of new or additional services. Obtaining customer feedback information. Other duties may be assigned to meet business needs. Required Knowledge Basic knowledge of business computer use is required:  Internet/World Wide Web, E-mail and Microsoft Office or other business software. Required Skills Typing, personal computers use and telephones use. Ability to perform routine mathematical calculations. Ability to interpret and follow technical instructions in diagram form. Strong customer service skills; ability to diffuse client frustrations. Good, clear and concise verbal and written communications skills. Ability to communicate to customers, co-workers and management in a professional/courteous manner. Ability to follow written and verbal instructions. Ability to work independently in a rapidly changing environment. Ability to handle stressful situations resulting from high volume of phone calls, technical problems, frustrated customers and changes in departmental priorities or procedures. Ability to be seated at a computer workstation for extended periods. Required Experience One year experience in a customer service-oriented is strongly desired. Experience in a call center environment is a plus. Experience working with personal computers and business applications is required. Required Education or Certification  High school diploma or GED is required.Please submit wage requirements with resume. 3PD is an Equal Opportunity Employer & Drug Free Workplace.

Job Title: Customer Service Representative Company: Procore Solutions Location: Marietta, GA Description: ProCore Solutions is currently hiring for Customer Service Representatives to work 3pm-12am (midnight). Must be able to work weekends with a day off during the week. Mandatory training will be for 4 weeks; Monday-Friday 12pm-9pm These positions are currently long term temporary positions to start on Monday April 5, 2010. JOB TITLE: Customer Service Representative JOB REQUIREMENTS: High School Graduate/Equivalent. Georgia Work Ready Silver Certification or better. A minimum of 1 year previous experience as a Call Center Representative or related customer service experience. Strong interpersonal skills. Works well independently and in a team environment. Excellent listening, oral and written communication skills. Detail oriented; strong analytical skills. Ability to type a minimum of 35 words per minute. Flexible with regards to work schedule (some evenings and/or weekends may be needed). Awareness and understanding of various Call Center related software. Experience with Microsoft Office applications. DUTIES/RESPONSIBILITIES: Receive inbound calls from utility customers regarding bill inquiries. Assist customers with accounts (answering questions, setting up payment arrangements, new service and/or reconnections). Resolves customer telephone inquires in such a manner to assure quality assurance standards are maintained. Accurately notates customer accounts, according to established procedures. Effectively offers value added products and services to customers; initiates appropriate service orders. Maintains accurate knowledge of procedures, products, processes, etc. Effectively utilizes help file to find answers to customer account questions. Participates in new hire training classes and other cross-training classes as needed. Makes recommendations to management to improve current processes and procedures. Keeps Supervisors and Manager informed on issues or immediate needs that may impact the department. Provide assistance and backup during high call volume and after hours service outages as needed. Please e-mail resumes to Register to View or visit our website at www.procoresolutions.com

Job Title: Medical Information Call Center Manager Company: UCB Pharma Location: Smyrna, GA Description: SUMMARY   Manage all aspects of UCB's Medical Information Call Center activities to ensure accurate, tailored, and fair balanced information is communicated in response to unsolicited medical/scientific inquiries in a timely manner and with a focus on high quality customer service.   MAJOR ACCOUNTABILITIES   Management Responsibilities Manage Medical Information (MI) Associates to ensure accurate, timely, fair and balanced information is communicated in response to unsolicited Medical Information inquiries. Develop, implement, and maintain a training program for the MI Associates. Oversee staffing and personnel cross-training plans to maintain Medical Information Call Center coverage consistent with department and company needs. Monitor, analyze, and communicate internal and external customer feedback to the Associate Director Medical Information.  This includes trending of issues and generating reports for management to highlight issues and opportunities for improvement. Monitor and review activities of MI Associates to ensure the MI Call Center is in compliance with company policies and procedure. Ensure all incoming calls are responded to within the same business day by telephone and within 2 days for written correspondence or in accordance departmental goals and/or policies. Periodically review call volume and response time in accordance departmental goals and/or policies. Work collaboratively with internal stakeholders such as Drug Safety, Customer Service, and Quality Assurance to ensure non-medical information requests are appropriately handled.  Provide support to the Associate Director Medical Information in responding to internal/external audit requests.   Medical Information Call Center Responsibilities Receive incoming medical information inquiries via telephone, e-mail, or fax, from the medical community, patients, and caregivers regarding all UCB products across all therapeutic areas (marketed and investigational) Document all incoming inquiries into the medical information database system Respond to medical/scientific inquiries in a timely manner utilizing approved materials (e.g., Prescribing Information, FAQs, Standard Response Letters) Escalate appropriate inquiries to the Medical Information Specialists or Associate Director of Medical Information Document incoming reports of adverse events (AE) and/or product complaints (PC) and triage the information and/or call to Drug Safety or Quality Assurance in accordance with Standard Operating Procedures and/or policies. Document and triage other non-medical information inquires as appropriate (e.g., customer service, corporate communications, investor relations, etc.) Provide medical inquiry support to field force including fulfillment of Standard Response Letters Identify recurring questions that do not have an approved response Utilize advanced customer service skills to meet or exceed customer expectations Regularly meet with Medical Information Specialists to share product information Gather and share customer insights with Medical Information Specialists / Associate Director Medical Information Maintain relevant product and disease state knowledge regarding UCB's products Maintain knowledge of policies and procedures including Standard Operating Procedures, protocols, best practices, and FDA regulations EDUCATION   MSN, MHA, or R.Ph degree (or higher) in related medical field with sound knowledge of biomedical sciences and therapeutic principals (licensed professional with advanced degree preferred).    EXPERIENCE   3-5 years of management experience 1-3 years of Call Center experience Scientific background in CNS and/or immunology helpful. 2-4 years Medical Information or Pharmaceutical related experience preferred.   SPECIFIC SKILLS   Strong people management and leadership skills; ability to effectively lead and motivate a highly talented, group of employees Knowledge and competence with databases (specifically IRMS) preferred Advanced phone call handling techniques Ability to understand Proficiency in use of PC applications.  Ability to work effectively in a team environment. Ability to plan, organize, prioritize, and execute multiple tasks within assigned objectives. Demonstrated ability to understand, analyze, summarize, and communicate medical/scientific information on multiple levels (e.g., to MDs, PharmDs, patients, and caregivers). Position requires professional demeanor, team orientation, self-motivation, and ability to influence customers both externally and internally.

Job Title: Customer Service Representative/CFU Interviewer Company: Ryla Location: Kennesaw, GA Description: Summary: The overall responsibility of the Customer Service Representative/CFU Interviewer is to conduct inbound and outbound Coverage Follow-Up interviews with qualified Respondents. Essential Duties and Responsibilities: Includes the following. Other duties may be assigned. Conduct highly-scripted interviews Follow required scripting verbatim Capture response data accurately within the CFU Desktop Application Overcome refusals, resistance or objections to completing the interview, as appropriate Document additional notes and information within the CFU Desktop Application, as appropriate Arrange for Respondent callbacks Shift between inbound and outbound call handling, as directed Maintain high service quality assurance standards Adhere to assigned schedules Attend coaching sessions with Call Center Supervisor Attend ongoing training, as required Attend and participate in team meetings The Ideal candidate will possess the following skills: Ability to ensure accuracy and completeness of documentation in CFU case files Ability to work independently and efficiently to meet deadlines Self motivated, detail-oriented and organized Maintain courtesy and professionalism Maintain confidentiality and privacy of all respondent data and responses Adhere to strict requirements of Title 13 as outlined in the training that will be provided Adhere to strict work schedules Proficiency with multiple software applications Ability to multi-task Demonstrate a keen sense of observation and ability to articulate Respondent benefits Excellent oral and written communication Outstanding interpersonal, organizational and presentation skills Mandatory: Must be a United States citizen or a foreign national with a minimum of two (2) years US residency. U.S. Department of Commerce background check will be required Language Skills: Ability to read and understand operating procedures and training materials. Ability to document results of interviews within the CFU solution. Ability to read, translate and speak foreign language is a plus: Spanish, Chinese, Vietnamese, Korean, Russian Computer Skills: Candidate must have knowledge of general office, Internet and Word Processing software. Candidates Must apply via our web site.

Job Title: Customer Service Rep Company: Penske Location: Kennesaw, GA Description: Internet Ad Date 01/26/2010 Internet Ad No 5794 Job Title Customer Service Rep Company Penske Truck LeasingJob Category Fueler / Washer State/Province GA Employment Category Full Time - Regular City Kennesaw Penske Truck Leasing Co., L.P., headquartered in Reading, Pa., is a joint venture among Penske Corporation, Penske Automotive Group and General Electric. A leading global transportation services provider, Penske operates more than 200,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, transportation and warehousing management, and supply chain management solutions. Visit www.gopenske.com to learn more about the company and its products and services. Penske Truck Leasing is looking for qualified Customer Service Representatives to become part of an excellent team. This is a great opportunity to start your career or continue it with the nation's largest transportation company. Penske is looking for qualified, customer service oriented individuals to perform entry-level maintenance duties. This includes fueling and washing vehicles, pick up and delivery of vehicles and parts, fuel island vehicle inspection (oil, tires, etc.), and general facility maintenance. Some duties may also include check in / check out of rental vehicles. Basic mechanical aptitude, one year of related experience, and a pleasant outgoing attitude to be the first point of contact with our customers is required. A CDL or the ability to obtain a CDL is required. What you can expect in return: Excellent Pay, Excellent Benefits, Amazing advancement opportunities, and State of the art paid training (OEM and ASE). If you are ready to work for a GREAT company, then Penske Truck Leasing is ready for YOU! The following qualifications are required. * HS Diploma * GED * 1 year(s) of Fueling experience * 1 year(s) of Vehicle washing experience * Customer Service (CSR) * Minor Mechanical Repairs * Tires (CSR) * Pick up & delivery Penske Truck Leasing is an Equal Opportunity Employer.

Job Title: Bilingual Customer Services Representatives Company: Spectra Personnel Services Location: Kennesaw, GA Description: Spectra Personnel Services is a leading provider of Talent Acquisition and Recruitment Services. We are currently seeking talented individuals to work in an outbound and inbound call center in the Kennesaw Area. Job Description Summary: The overall responsibility of the Customer Service Representative/CFU Interviewer is to conduct inbound and outbound Coverage Follow-Up interviews with qualified Respondents. Essential Duties and Responsibilities: Includes the following and other duties may be assigned. Conduct highly-scripted interviews Follow required scripting verbatim Capture response data accurately within the CFU Desktop Application Overcome refusals, resistance or objections to completing the interview, as appropriate Document additional notes and information within the CFU Desktop Application, as appropriate Arrange for Respondent callbacks Shift between inbound and outbound call handling, as directed Maintain high service quality assurance standards Adhere to assigned schedules Attend coaching sessions with Call Center Supervisor Attend ongoing training, as required Attend and participate in team meetings Job Requirements The Ideal candidate will possess the following skills: Ability to ensure accuracy and completeness of documentation in CFU case files Ability to work independently and efficiently to meet deadlines Self motivated, detail-oriented and organized Maintain courtesy and professionalism Maintain confidentiality and privacy of all respondent data and responses Adhere to strict requirements of Title 13 as outlined in the training that will be provided Adhere to strict work schedules Proficiency with multiple software applications Ability to multi-task Demonstrate a keen sense of observation and ability to articulate Respondent benefits Excellent oral and written communication Outstanding interpersonal, organizational and presentation skills Mandatory: Must be a United States citizen or a foreign national with a minimum of two (2) years US residency. U.S. Department of Commerce background check will be required Language Skills: Ability to read and understand operating procedures and training materials. Ability to document results of interviews within the CFU solution. Ability to read, translate and speak foreign language a plus: Spanish, Chinese, Vietnamese, Korean, Russian Computer Skills: Candidate must have knowledge of general office, Internet and Word Processing software.

Job Title: Customer Service Representative/Head Driver Company: VMX International Location: Kennesaw, GA Description: Customer Service RepreCustomer Service Representative/Head Driver  Waste Management/1800PackRat has an immediate opportunity for a Customer Service Representative/Head Driver in the Kennesaw, Georgia area.  This is a ground floor opportunity with the fastest-growing portable storage and moving company with more than 50 company and franchise-owned territories nationwide. Rapid growth is expected to continue with commitments to expand to 130 locations by 2010.    Please visit and review the www.1800packrat.com and view the video atwww.1800packrat.com/MovingVideo.aspx. Overview: Pick up and deliver moving containers between Service Centers and Customers and support the selling process.Position Information: Starting Hourly Rate:  $13 - $17/hr plus bonus, plus full benefits, plus overtime pay ·        Operate 35 ft straight truck and 10,000 lb forklift.·        Perform daily pre-trip and safety inspections on equipment.·        Perform container handling using forklift.·        Fuel forklift and local delivery trucks.·        Properly maintain warehouse facility and storage units, as required.·        Capture and input information for the scheduling of the initial delivery, pick up, redelivery, and final pick up of all customers containers.·        Communicate with customers to determine pick-up or delivery needs and solicits additional business.·        Demonstrate internal and external customer service.·        Ask for additional business from customers, and provide leads to sales for potential new opportunities.·        Maintain a 100% customer satisfaction outlook at all times.·        Regular attendance and punctuality required.·        Work over-time as needed to ensure customer transactions are completed.·        Comply with all applicable laws/regulations, as well as company policies/procedures.·        Perform other duties as required.  Qualifications:  ·        A class C Commercial Driver's License (CDL) is preferred but will train.  Ability to obtain after hire.·        Must possess acceptable Motor Vehicle Record (MVR) based on hiring standards.·        Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.).·        Ability to sit for extended periods of time, bend, twist, squat, and climb in and out of truck.·        Ability to follow instructions and complete required training.·        Ability to work independently and/or as a team member.·        Must be able to pass background, drug screening, and Motor Vehicle Record review Education and/or experience: ·        High School diploma or equivalent, two year degree desired.·        1-2 years experience in a customer service-related environment preferred.·        Minimum 1 year route and/or warehouse experience preferred. PC Skills: ·        Knowledge of Windows XP, Microsoft Word, Excel, Outlook.·        Knowledge of, or ability to quickly learn, 1-800-PACK-RAT proprietary software and internal systems.·        Ability to navigate between multiple open windows and programs on the computer with ease. Other skills: ·        Ability to interact positively and professionally with customers, employees and vendors.·        Ability to communicate with management team on employee issues and ideas for improvements.·        Ability to adapt in a fast paced environment.·        Passion for customer service-Enthusiasm and energy-Organized.·        Professional appearance and demeanor.·        Ability to work with little or no supervision. Please send resume immediately to: Register to View  There is need for computer literacy to print orders, and enter information into our database as directed. The candidate would need a clean driving/background check, random drug testing. The candidate needs to conduct themselves as a professional as they will be in direct contact with our customers. Ability to work desired hours with some overtime hours as needed. Typically every other weekend the CSR would be required to work on Saturday, and in times of an emergency possibly after hours as well however this is rare. Other duties would include keeping trucks and equipment clean and and inspected for repairs, help to clean the warehouse including at times rotational janitorial cleaning. There will be the ability to assist in repairing and constructing containers.