S Robertson Location: Lithonia, GA 30058 ... t Windows • Filing/Editing • Typing (55+ wpm) • Office Procedures • Telephone Skills • Customer Service Skills Education High School Diploma / Secretarial Specialty SouthWest Dekalb High School, Decatur, GA, Completion Date: 12/06 G.P.A. 3.0/3.2; Attendance 100% Employment Skills • Developed ability to work in a fast-paced atmosphere • Maintained excellent customer relations and developed customer rapport • Diplomatically resolved customers complaints on as-needed basis • Ability to follow instructions well and make decisions with no supervision • Maintained all record-keeping procedures without error • Effectively developed telephone commun ...
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L Major Location: Lithonia, GA 30058 ... ualifications: More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem solving and troubleshooting. Excellent reputation with customers as a competent knowledgeable and helpful professional. A team player, acknowledged as “Total Quality Customer Service ProfessionalR 21; Excellent working knowledge using Microsoft Word, Microsoft Excel, WordPerfect, As 400, Cerner and Glory. Relevant Skills & Experience Customer Service Ability to understand customers and follow complex instructions for a successful conclusion. Help customers and merchants identify service or product that best suit ...
95 hits
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S Mcbride Location: Lithonia, GA 30058 ... opportunity for growth and development. SKILLS SUMMARY: „X Demonstrated ability to interact with the customers to insure the level of service provided meets their needs or concerns. „X Eight years of customer service experience with the ability to work under pressure, multi-task and meet the goals set by management. „X Performed alpha/numeric data entry functions with accuracy, type 35 per minute experienced in the use Microsoft Office and excel. „X Excellent communication and interpersonal skills work well as a team to complete the task. ________________ ________________ ________________ ________________ ________________ ______ EMPLOYMENT HIS ...
93 hits
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R Mccook Location: Lithonia, GA 30058 ... fficient operations and cost control. Qualifications Summary Nine years of direct experience in customer support, root cause analysis, account management and team management. Successful record and demonstrated skills in the following areas: Customer Relations Team Building Cost Analysis Project Management Problem Solving Systemizing/ Process Development selected achievements Improved productivity by 30% and financial stability as key player in business process team. Implemented new employee training. Received “Quarterly Awards” for consistently providing excellent customer service and quality wo ...
91 hits
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S Hackney Location: Lithonia, GA 30058 ... erience with Microsoft applications; specifically Word, Excel, and Powerpoint. EXPERIENCE 2005 Institute for Family Centered Services Atlanta, GA Front Office Coordinator Responsible for contacting referral agents, providing daily and weekly reports to both the Department of Juvenile Justice and Department of Human Resources. Provided vendor and customer service assistance; maintained accurate records of marketing inventory; and managed agency supplies. Maintained database integrity along with additional office interactions via software systems. 2002-2005 Behavioral Solutions, Inc. Atlanta, GA Accoun ...
89 hits
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M Loyal Location: LITHONIA , GA 30058 ... 404-207-8350 QUALIFICATION SUMMARY: Desire a position with a company that values maturity, responsibility , and reliability in customer service EXPERIENCE: CompuCredit Atlanta, Ga. Certified Collector 2003 to 2008 Maintained 1500 accounts per month Used dialer system to manage delinquent accounts. Successfully managed 1-4 month past due accounts and persuaded customer to pay amount , made payment arrangements. Achieved monthly goals while working in a team environment. Worked manually, used skip tools to locate delinquent customers ...
87 hits
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S Jearman Location: Lithonia, GA 30058 ... effective problem solver. SKILLS Proficient in Microsoft Word, Excel, and PowerPoint, 10-key knowledge, 55 words per minute EDUCATION B.A. Communication Disorders California State University, Los Angeles (6/07) PROFESSIONAL EXPERIENCE Operations Representative (Temporary Assignment) 03/07-06/07 CitiGroup, Culver City, CA Responsible for protecting confidential passport applicant information. Precisely recorded confidential information. Performed various task such as: processing numerous passport applications, data entry, and mail sorting. Typed 8,000 key strokes per hour and 55 words per minute. Transportation Security Screener 11/04 - 03/07 Department of Homeland Security, Los ...
85 hits
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T Boddy Valrie Location: Lithonia, GA 30058 ... in determining customer needs and applying new information rapidly. I have excellent communication, organizational, and interpersonal skills. I am also a self-confident team leader seeking to secure a position where my skills would add to the effectiveness and efficiency of the organization. EDUCATION/TRAINI NG/AFFILIATIONS: „« Clark Atlanta University Atlanta, Georgia Criminal Justice Major 1998-2000 „« Devry University Decatur, Georgia Comp. Info. Systems Major 2000-2002 „« Brown Mackie College Atlanta, Georgia Paralegal Major February 2008 to present „« Member of Gate City Paralegal Association PROFESSIONAL QUALIFICATIONS: ...
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R Williams Location: Lthonia, GA 30058 ... ugh product knowledge and the ability to convey all pertinent facts to customers, staff and management. Demonstrated ability in assessing problem areas and offering recommendations resulting in establishing a positive, solid relationship with clients and all levels of management. Exceptional organizational skills, attention to detail and able to work independently or as part of a team. PROFESSIONAL EXPERIENCE Account Manager 1995-2007 NCO Financial Systems Atlanta, GA ·Answer customer related questions, and negotiates payment arrangements to bring accounts current ·Responsible for cross selling of all new products and services. ·Consistently awarded for superior customer satisfaction and ...
81 hits
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T Smith Location: Lithonia, GA 30058 ... ummary of Qualifications Dedicated professional with over 10 years experience in customer facilitating fields. Experienced in fast-paced, high-volume call center environment. Excellent written and oral communication skills. Professional Experience 1995-2007 NCO (Formally Equifax) Atlanta, GA Account Manager Answered customers questions and negotiated payment arrangements to bring accounts to a current status Extensive research and resolutions of billing inquiries Cross selling of new products and services Consistently awarded for superior customer satisfaction and outstanding productivity Answered high-volume ACD inbound and outbound calls Prepared quality audit report ...
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