Customer Service Jobs in Kennesaw, Georgia

Job Title: Customer Service Rep Company: Penske Location: Kennesaw, GA Description: Internet Ad Date 01/26/2010 Internet Ad No 5794 Job Title Customer Service Rep Company Penske Truck LeasingJob Category Fueler / Washer State/Province GA Employment Category Full Time - Regular City Kennesaw Penske Truck Leasing Co., L.P., headquartered in Reading, Pa., is a joint venture among Penske Corporation, Penske Automotive Group and General Electric. A leading global transportation services provider, Penske operates more than 200,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, transportation and warehousing management, and supply chain management solutions. Visit www.gopenske.com to learn more about the company and its products and services. Penske Truck Leasing is looking for qualified Customer Service Representatives to become part of an excellent team. This is a great opportunity to start your career or continue it with the nation's largest transportation company. Penske is looking for qualified, customer service oriented individuals to perform entry-level maintenance duties. This includes fueling and washing vehicles, pick up and delivery of vehicles and parts, fuel island vehicle inspection (oil, tires, etc.), and general facility maintenance. Some duties may also include check in / check out of rental vehicles. Basic mechanical aptitude, one year of related experience, and a pleasant outgoing attitude to be the first point of contact with our customers is required. A CDL or the ability to obtain a CDL is required. What you can expect in return: Excellent Pay, Excellent Benefits, Amazing advancement opportunities, and State of the art paid training (OEM and ASE). If you are ready to work for a GREAT company, then Penske Truck Leasing is ready for YOU! The following qualifications are required. * HS Diploma * GED * 1 year(s) of Fueling experience * 1 year(s) of Vehicle washing experience * Customer Service (CSR) * Minor Mechanical Repairs * Tires (CSR) * Pick up & delivery Penske Truck Leasing is an Equal Opportunity Employer.

Job Title: Customer Service Associate I Company: Shane Company Location: Kennesaw, GA Description: Job Title:Customer Service Associate IDepartment:StoresLocation:Kennesaw, GADescription:We are looking for enthusiastic, friendly, and courteous customer service candidates who will embrace Shane Co. traditions, values and history while ensuring superior customer satisfaction. This is a non-sales position.THE IDEAL CANDIDATE WILL POSSESS THE FOLLOWING ATTRIBUTES: Exceptional communication and organizational skills Excellent multi-tasking ability Professional appearance and presentation Pleasant and upbeat personality Team player attitudePOSITION DESCRIPTION: 1-2 years retail experience preferred Customer service oriented General office duties Light bookkeeping MINIMUM REQUIREMENTS: Previous customer service experience Previous cash handling experience Extensive standing Some college experience preferred Computer skills BENEFITSHealth/Dental/VisionVacation / Sick time401KHours will include evenings and Weekends.Must have a high school diploma or GED.Must be eligible to work in the United States.

Job Title: Customer Service Representative/CFU Interviewer Company: Ryla Location: Kennesaw, GA Description: Summary: The overall responsibility of the Customer Service Representative/CFU Interviewer is to conduct inbound and outbound Coverage Follow-Up interviews with qualified Respondents. Essential Duties and Responsibilities: Includes the following. Other duties may be assigned. Conduct highly-scripted interviews Follow required scripting verbatim Capture response data accurately within the CFU Desktop Application Overcome refusals, resistance or objections to completing the interview, as appropriate Document additional notes and information within the CFU Desktop Application, as appropriate Arrange for Respondent callbacks Shift between inbound and outbound call handling, as directed Maintain high service quality assurance standards Adhere to assigned schedules Attend coaching sessions with Call Center Supervisor Attend ongoing training, as required Attend and participate in team meetings The Ideal candidate will possess the following skills: Ability to ensure accuracy and completeness of documentation in CFU case files Ability to work independently and efficiently to meet deadlines Self motivated, detail-oriented and organized Maintain courtesy and professionalism Maintain confidentiality and privacy of all respondent data and responses Adhere to strict requirements of Title 13 as outlined in the training that will be provided Adhere to strict work schedules Proficiency with multiple software applications Ability to multi-task Demonstrate a keen sense of observation and ability to articulate Respondent benefits Excellent oral and written communication Outstanding interpersonal, organizational and presentation skills Mandatory: Must be a United States citizen or a foreign national with a minimum of two (2) years US residency. U.S. Department of Commerce background check will be required Language Skills: Ability to read and understand operating procedures and training materials. Ability to document results of interviews within the CFU solution. Ability to read, translate and speak foreign language is a plus: Spanish, Chinese, Vietnamese, Korean, Russian Computer Skills: Candidate must have knowledge of general office, Internet and Word Processing software. Candidates Must apply via our web site.

Job Title: Customer Service Representative Company: Lowes Location: Kennesaw, GA Description: The CSR's main responsibilities will be answering all inbound call volume and managing call flow. Responsible for submitting installer invoices for payment for the Centralized Production Office. This position will be responsible to complete all other assigned tasks and/ or duties. Position Requirements: The ideal candidate will possess the following: High School diploma Basic Data Entry skills( windows platform or equivalent) Applicants may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary or similar convictions. Must pass a pre-employment drug test. Prior retail experience or related customer service required. Prior accounts payable experience preferred but not required Must have reliable transportation to the job location Ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing and knowledge of weights and measures. Read, write and communicate using English language sufficient to perform job functions (Other preferences will be given for special language skills when there is a business need). Knowledge of company's mission, purpose, goals Ability to effectively listen and communicate with customer, store and installer Complete understanding of phone system functionality including but not limited to voice mail and answering policies Maintain professional phone etiquette Satisfactorily complete all Lowe's training requirements Knowledge of credit programs and collection procedures. Ability to follow instructions. Anticipates, recognizes and responds to change Develop and plan activities to ensure proper completion in a timely manner. Thorough knowledge of all applicable software including but not limited to Order Management and Project Tool Understand and respond appropriately to customer, installer and employee inquiries. Ability to manage multiple tasks to ensure WOW customer service Knowledge of or ability to learn Lowe's policies and procedures in regards to all essential job functions Basic knowledge of Excel and Word as needed to perform job functions Ability to recognize when an employee, customer or installer situation must be escalated Ability to maintain positive employee, customer and installer relations Preferred Qualifications: Ability to manage multiple tasks and the ability to work in a fast paced environment Understand invoice reconciliation and the ability to learn and execute the process

Job Title: Bilingual Customer Services Representatives Company: Spectra Personnel Services Location: Kennesaw, GA Description: Spectra Personnel Services is a leading provider of Talent Acquisition and Recruitment Services. We are currently seeking talented individuals to work in an outbound and inbound call center in the Kennesaw Area. Job Description Summary: The overall responsibility of the Customer Service Representative/CFU Interviewer is to conduct inbound and outbound Coverage Follow-Up interviews with qualified Respondents. Essential Duties and Responsibilities: Includes the following and other duties may be assigned. Conduct highly-scripted interviews Follow required scripting verbatim Capture response data accurately within the CFU Desktop Application Overcome refusals, resistance or objections to completing the interview, as appropriate Document additional notes and information within the CFU Desktop Application, as appropriate Arrange for Respondent callbacks Shift between inbound and outbound call handling, as directed Maintain high service quality assurance standards Adhere to assigned schedules Attend coaching sessions with Call Center Supervisor Attend ongoing training, as required Attend and participate in team meetings Job Requirements The Ideal candidate will possess the following skills: Ability to ensure accuracy and completeness of documentation in CFU case files Ability to work independently and efficiently to meet deadlines Self motivated, detail-oriented and organized Maintain courtesy and professionalism Maintain confidentiality and privacy of all respondent data and responses Adhere to strict requirements of Title 13 as outlined in the training that will be provided Adhere to strict work schedules Proficiency with multiple software applications Ability to multi-task Demonstrate a keen sense of observation and ability to articulate Respondent benefits Excellent oral and written communication Outstanding interpersonal, organizational and presentation skills Mandatory: Must be a United States citizen or a foreign national with a minimum of two (2) years US residency. U.S. Department of Commerce background check will be required Language Skills: Ability to read and understand operating procedures and training materials. Ability to document results of interviews within the CFU solution. Ability to read, translate and speak foreign language a plus: Spanish, Chinese, Vietnamese, Korean, Russian Computer Skills: Candidate must have knowledge of general office, Internet and Word Processing software.

Job Title: Customer Service Representative/Head Driver Company: VMX International Location: Kennesaw, GA Description: Customer Service RepreCustomer Service Representative/Head Driver  Waste Management/1800PackRat has an immediate opportunity for a Customer Service Representative/Head Driver in the Kennesaw, Georgia area.  This is a ground floor opportunity with the fastest-growing portable storage and moving company with more than 50 company and franchise-owned territories nationwide. Rapid growth is expected to continue with commitments to expand to 130 locations by 2010.    Please visit and review the www.1800packrat.com and view the video atwww.1800packrat.com/MovingVideo.aspx. Overview: Pick up and deliver moving containers between Service Centers and Customers and support the selling process.Position Information: Starting Hourly Rate:  $13 - $17/hr plus bonus, plus full benefits, plus overtime pay ·        Operate 35 ft straight truck and 10,000 lb forklift.·        Perform daily pre-trip and safety inspections on equipment.·        Perform container handling using forklift.·        Fuel forklift and local delivery trucks.·        Properly maintain warehouse facility and storage units, as required.·        Capture and input information for the scheduling of the initial delivery, pick up, redelivery, and final pick up of all customers containers.·        Communicate with customers to determine pick-up or delivery needs and solicits additional business.·        Demonstrate internal and external customer service.·        Ask for additional business from customers, and provide leads to sales for potential new opportunities.·        Maintain a 100% customer satisfaction outlook at all times.·        Regular attendance and punctuality required.·        Work over-time as needed to ensure customer transactions are completed.·        Comply with all applicable laws/regulations, as well as company policies/procedures.·        Perform other duties as required.  Qualifications:  ·        A class C Commercial Driver's License (CDL) is preferred but will train.  Ability to obtain after hire.·        Must possess acceptable Motor Vehicle Record (MVR) based on hiring standards.·        Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.).·        Ability to sit for extended periods of time, bend, twist, squat, and climb in and out of truck.·        Ability to follow instructions and complete required training.·        Ability to work independently and/or as a team member.·        Must be able to pass background, drug screening, and Motor Vehicle Record review Education and/or experience: ·        High School diploma or equivalent, two year degree desired.·        1-2 years experience in a customer service-related environment preferred.·        Minimum 1 year route and/or warehouse experience preferred. PC Skills: ·        Knowledge of Windows XP, Microsoft Word, Excel, Outlook.·        Knowledge of, or ability to quickly learn, 1-800-PACK-RAT proprietary software and internal systems.·        Ability to navigate between multiple open windows and programs on the computer with ease. Other skills: ·        Ability to interact positively and professionally with customers, employees and vendors.·        Ability to communicate with management team on employee issues and ideas for improvements.·        Ability to adapt in a fast paced environment.·        Passion for customer service-Enthusiasm and energy-Organized.·        Professional appearance and demeanor.·        Ability to work with little or no supervision. Please send resume immediately to: Register to View  There is need for computer literacy to print orders, and enter information into our database as directed. The candidate would need a clean driving/background check, random drug testing. The candidate needs to conduct themselves as a professional as they will be in direct contact with our customers. Ability to work desired hours with some overtime hours as needed. Typically every other weekend the CSR would be required to work on Saturday, and in times of an emergency possibly after hours as well however this is rare. Other duties would include keeping trucks and equipment clean and and inspected for repairs, help to clean the warehouse including at times rotational janitorial cleaning. There will be the ability to assist in repairing and constructing containers.

Job Title: Customer Service Representative (106) Company: Axiom Staffing Group Location: Kennesaw, GA Description: Axiom Staffing Group had partnered with a rapidly-growing, wholesale restaurant supplier located in Kennesaw who is in search of qualified Customer Service Representatives to join their team. Responsibilities: · Respond to customer inquiries via phone, e-mail and chat services · Assist customers regarding orders, billing and technical problems · Respond timely and accurately to all incoming customer correspondence · Communicate with other departments for order completion Requirements: · Previous call center/customer service experience a must · Ability to multi-task and work well in a team oriented environment · Strong interpersonal communication and problem solving skills · Computer/ data entry proficiency All qualified candidates please submit your resume in Microsoft Word Format to Register to View

Job Title: Coordinator, Customer Service - Woodstock - (FT) Company: Kaiser Permanente Location: Kennesaw, GA Description:   Want to know more about what it's like to work at Kaiser Permanente? Click here to listen to what our employees and leader have to say.   Job ID:   014449 Company Name:   Kaiser Permanente Job Category:   Healthcare Location:   Kennesaw, GA Position Type:   Full-Time, Employee Experience:   5-10 Years Experience Date Posted:   March 17, 2010 Coordinator, Customer Service - Woodstock - (FT) The Customer Service Coordinator (CSC) creates an environment that makes our patients feel welcome, comfortable and cared for during the visit; providing a first and a lasting member impression. This role requires knowledge of company operations, excellent communication skills, decision making skills, teamwork, resourcefulness and a sincere desire to serve our members; creating an outstanding patient experience. It is essential that the CSC continually updates the Health Care teams and patients about the status of visits including wait times, delays, or special communications. This individual provides registration (check-in, check-out, order entry, scheduling) functions and maintains essential paperwork, records, and payment transactions that support the revenue stream. The CSC will actively participate in achieving the organization's regional commitment to outstanding customer service.Essential Functions:- Establishes and maintains positive relationships with internal and external customers utilizing service related techniques.- Maintains friendly and positive body language, voice tone, and word choices to demonstrate compassionate and genuine patient care.- Makes the customer the top-most priority in relation to all other work which frequently requires multi-tasking.- Actively follows the C.A.R.E. steps to ensure consistent service delivery. Actively follows the A.H.E.A.R.T steps to ensure consistent service recovery.- Creates a 'concierge-quality' presence at the workspace by delivering announcements in a clear and confident manner, offering assistance immediately to all who enter the workspace, walking customers at least part of the way to their destinations when possible, and always finding answers to questions.- Remains professional by adhering to KP professional appearance standards, by avoiding personal habits while in customer view and by making culturally-competent adjustments in etiquette to meet customer needs.- Maintains a visible presence at the reception desk during operating hours for registration duties.- Provides assistance for member's by scheduling appointments, follow up appointments and outbound calls, thank you notes, etc.- Processes co-payments and regulatory front end forms accurately.- Exhibits competency in Health Connect (patient registration).- Assists and educates members by answering questions regarding patient co-pay, deductible, co-insurance and/or deposit as applicable.- Follows policy and procedures for obtaining change bags and end of the day processes.- Maintains a quality service area by keeping the waiting and work areas clean and orderly.- Adheres to record retention practices.- Identifies and reports problems and inefficiencies in existing system and recommends changes where appropriate to manager.- Provides information to members/customers regarding outstanding balances.- Monitors waiting area for members (i.e. waiting room caution list).- Documents quality issues and communicates these to supervisor.- Proactively promotes KP programs to members, i.e. mail order refills, health coaches, healthy living classes, etc.- Participates in internal inspections, being prepared to answer inspectors' questions in a satisfactory manner.- Completes all mandatory training, policy/procedure review and competency requirements.- Knowledgeable of Medical Emergency Relief Fund specifics policy and procedures.Qualifications:Basic Qualifications:- High School Diploma or GED- Requires three (3) years experience performing customer service type of responsibilities such as greeting customers, registration, admitting, billing/collections, appointment scheduling, cash handling experience etc...- Basic computer skills, including data entry experience and familiarity with general office equipment and software- Ability to conform to established policies and procedures as required- Conflict resolution skills- Must be able to work independently- Must have history of being of time and good attendancePreferred Qualifications:- Experience within a health care setting preferred but not necessary, i.e. insurance, managed care industry, medical terminology, Medical Assistant experience.- Knowledge of how to complete financial transactions/taking payments- Knowledge of electronic medical records (i.e. EPIC )- Bilingual ability- Familiar with HIPAA guidelines (patient privacy)

Job Title: Customer Service Representative Company: Procore Solutions Location: Marietta, GA Description: ProCore Solutions is currently hiring for Customer Service Representatives to work 3pm-12am (midnight). Must be able to work weekends with a day off during the week. Mandatory training will be for 4 weeks; Monday-Friday 12pm-9pm These positions are currently long term temporary positions to start on Monday April 5, 2010. JOB TITLE: Customer Service Representative JOB REQUIREMENTS: High School Graduate/Equivalent. Georgia Work Ready Silver Certification or better. A minimum of 1 year previous experience as a Call Center Representative or related customer service experience. Strong interpersonal skills. Works well independently and in a team environment. Excellent listening, oral and written communication skills. Detail oriented; strong analytical skills. Ability to type a minimum of 35 words per minute. Flexible with regards to work schedule (some evenings and/or weekends may be needed). Awareness and understanding of various Call Center related software. Experience with Microsoft Office applications. DUTIES/RESPONSIBILITIES: Receive inbound calls from utility customers regarding bill inquiries. Assist customers with accounts (answering questions, setting up payment arrangements, new service and/or reconnections). Resolves customer telephone inquires in such a manner to assure quality assurance standards are maintained. Accurately notates customer accounts, according to established procedures. Effectively offers value added products and services to customers; initiates appropriate service orders. Maintains accurate knowledge of procedures, products, processes, etc. Effectively utilizes help file to find answers to customer account questions. Participates in new hire training classes and other cross-training classes as needed. Makes recommendations to management to improve current processes and procedures. Keeps Supervisors and Manager informed on issues or immediate needs that may impact the department. Provide assistance and backup during high call volume and after hours service outages as needed. Please e-mail resumes to Register to View or visit our website at www.procoresolutions.com

Job Title: Sr. Customer Service Associate Company: Fabric.com Location: Marietta, GA Description:   Overview: Job Overview Fabric.com, a wholly-owned subsidiary of Amazon.com, Inc. based in Marietta, Georgia, is seeking bright, articulate, detail-oriented applicants with a desire to help us exceed our customers’ expectations.  A Fabric.com Customer Service Representative is a critical part of our mission to deliver timely, accurate and professional customer service to all of our customers.  This vital position requires an action-orientated, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems. Representatives communicate with customers via email, telephone and Live Chat. We utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.   A successful Customer Service Representative will have the following skills:   Computer Skills Ability to use a desktop computer systemFamiliarity with Windows XP, Microsoft Outlook, and Internet ExplorerExcellent typing skillsDemonstrable understanding of the Fabric.com website, and competitor websites   Communication Skills Ability to communicate correctly and clearly with both internal and external customersExcellent documentation skillsGood comprehension skills-- ability to clearly understand and state the issues customers presentGood composition skills-- ability to compose a grammatically correct, concise, and accurate written response   Problem Solving Skills Effective problem solving skills Ability to approach problems logicallyAbility to demonstrate learning and decision making skillsStrong time management skillsAction oriented and self disciplinedOrganized and detail orientedAbility to effectively prioritize work time to ensure productivity and department standards for time spent   Customer Focus Excellent customer service skillsAbility to empathize with and prioritize customer needsDemonstrable interpersonal skillsDemonstrable conflict resolution and negotiating skillsAbility to determine customer needs and provide appropriate solutions  Qualifications: The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.  We also require a high school diploma, plus one or more years experience in related positions.