Customer Service Jobs in Decatur, Georgia

Job Title: Customer Service Representative Company: Standard Parking Corporation Location: Atlanta, GA Description:   Customer Service Representative     RESPONSIBILITIES   Basic Function: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.   •           Assists customers in making payment to fully automated revenue control equipment •           Helps customers with parking services and facilitates the expedient flow of traffic through the facility •           Leads programs to improve client and customer satisfaction •           Assists in the management of the day-to-day activities of the assigned location. •           Monitors parkers in pay-in lanes •           Interacts with customers in a friendly and professional manner •           Provides assistance to customers that have forgotten where they parked their vehicle. •           Performs other necessary functions as assigned. •           Conducts garage and facility audits as required by management. •           Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct. •           Makes change (if required) for customers before transactions. •           Quotes prices for parking services. •           Gives directions to customers to various locations in the city. •           Resolves customer complaints independently or with the aid of a supervisor. •           Answers telephone in a prompt and courteous manner (if required). •           Maintains cleanliness of facility and picks up trash in the surrounding area. •           Presents themselves professionally (neat appearance and in uniform) at all times while at work. •           Arrives to work on time for scheduled shifts. •           Completes any other duties that may be assigned by the supervisor.     REQUIREMENTS   Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   •           Education Required: High School Diploma or an equivalent combination of experience and education •           Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology. •           Superior communication skills verbal and written. •           Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. •           Must be able to stand for up to 8 hours. •           Must be willing to work a flexible schedule.   Mathematical skills – ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.   Language skills – Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.   Reasoning ability – ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.   Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.   Judgment - Exhibits sound and accurate judgment.   Other skills and abilities – ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.   Work Environment -The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   •           The noise level in the work environment is usually moderate to loud. •           The exposure level in the work environment to vehicle emissions is moderate to high •           The exposure level in the work environment to extreme hot/cold temperatures is moderate to high. •           The work environment is subject to all weather conditions including, but not limited to, precipitation and wind. •           The exposure level in the work environment to bright sunlight and nighttime working conditions is high.   Physical demands – the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.       ________________________________________

Job Title: Customer Service Associate II - PRN Company: Kaiser Permanente Location: Atlanta, GA Description: No matter what your job title, the work you do at Kaiser Permanente Georgia supports the health and well-being of our Atlanta-area members. That’s because each of us—from our financial professionals and IT team members to our RNs and physicians on the front line of care—shares a commitment to providing the best possible care experience. Come build a rewarding career in an environment that supports your success. Join us and put your beliefs into practice.This position will increase customer satisfaction and retention by: providing Health Plan customers with assistance and information regarding the utilization of Kaiser Permanente facilities, interpretation of benefits and services, status of post-service claims, and investigating inquiries about service related concerns.This position is responsible for continuously responding to, resolving, and following up in a timely manner to inquiries regarding claims payment from providers and customers.The role requires that the individual meets or exceeds performance standards in an effort to provide quality service to customers and providers of Kaiser Permanente.Essential Functions:• Treats all callers with respect, maintaining professional demeanor and helpful disposition at all times. Represent the organizational voice of service and quality to the customer.• Ability to manage difficult callers and appropriately escalate when necessary, while effectively communicating compassion that Kaiser Permanente has for each customer.• Take phone calls from customers, including providers, regarding all aspects of claims payment: receipt of claims, coordination of benefits, copay amounts, payment amounts and dates, status of authorizations, receipt of bill, and interim bills paid and amounts.• Accurately interpret, explain and clarify benefits, eligibility and delivery system services.• Maintain up-to-date and thorough understanding of claims processing guidelines and health Plan benefits by studying literature and participating in training.• Resolve issues at the lowest possible level, become an organizational %22expert%22 regarding Health Plan benefits and details.• Document each customer phone call (inquiry) and track data gathering through completion or close of call. 100% call documentation.• Work cooperatively with other departments to resolve issues.• Understand, interpret, and act on a variety of statistical measurements of individual and call center performance. Self-direct own work based on analysis of statistics on self-performance. Pro-actively identify ways Kaiser Permanente could improve customer service. Seek opportunities for service recovery.• Assist internal customers in carrying out special projects and studies related to Customer Service.• Participate in scheduled meetings to enhance departmental performance and teamwork.• Take phone calls from providers regarding provider. Understand and demonstrate %22first call ownership%22 no matter who the resolution resides with.• Perform research that looks for root causes and inform leadership of trends.• Accurately document, with all pertinent information, and correctly route resolution.• Meet or exceed minimum quality and production performance standards as defined by management.• Ability to perform multiple duties in a heavy workload environment.• Show competency to handle and resolve all call types.

Job Title: Inside Sales/Customer Service Representative Company: Location: Atlanta, ga Description: VIPdesk Connect, the award-winning pioneer of the home-based customer care industry (we have been featured on Good Morning America and in the Wall Street Journal), is looking for a few good independent contractors to affiliate with us as home-based sales and service providers. As a Brand Ambassador you are an independent contractor directly interacting with clients on a performance-based incentives program. VIPdesk Connect provides a wonderful opportunity to work for yourself, create your own schedule, and earn competitive pay. Brand Ambassadors providing services for this opportunity are paid per Active Talk Minute and may also be eligible for performance and sales incentives. On average, this translates to an equivalent of $8.00 – $12.00 per hour. We are actively pursuing sales-focused Brand Ambassadors, with weekday and weekend availability. TRAITS OF SUCCESSFUL CONTRACTORS AFFILIATED WITH VIPDESK CONNECT Sales focused and incentive motivated; must thrive in a performance-based environment Highly competitive and goal oriented Internet-savvy and computer literate Intuitive, problem solving expertise Excellent communication skills Successful credit and criminal background check Meet required computer hardware specifications (Single Processor: 2 GHz or higher or Dual Core; Processor: 1 GHz or higher, 1 GB RAM or higher, and Windows XP or Vista) Start the application process today at: www.vipdesk.com/connectrecruiting. Check our FAQ for additional information. Follow us on Twitter, LinkedIn and Facebook! Salary/Wage: $8-$12 per hour Education: HS Diploma Status: Full-time, Part-time, Temp/Contract Shift: Days, Nights and Weekends • Location: Atlanta • Post ID: 5193703

Job Title: Customer Service Associate Company: Honeywell Location: Atlanta, GA Description: Honeywell Building Solutions (HBS) is a strategic business unit in Automation and Control Solutions (ACS). HBS installs and maintains the systems to help keep buildings and facilities safe, secure, comfortable and cost-efficient, and is a leading providing of energy efficiency solutions worldwide. HBS specializes in service of critical building systems, including heating, ventilation and air conditioning (HVAC), building automation, fire, security and energy management.SUMMARY: Honeywell is currently looking for a goal oriented team player to join our Atlanta Georgia Customer Serviceteam.The Customer Service Associate will be responsible for maintaining the highest degree of customer satisfaction by providing work direction and scheduling to the field workforce to ensure service requests (Planned or Unplanned) are performed in a timely and efficient manner. Provides updates the SMS (Service Management System) database as required.Principal Accountabilities:Performs as the primary liaison between the customer and the field workforce in defining and meeting customer requirements.Schedule appropriate technician for installation of Honeywell Thermostats and switches, at a pace to meet customer demand.Through scripted activities solicits enrollment in energy savings program(s).Ensures a Closed Loop communications process is in place with all customers.Performs to the standards as noted on individual Scorecards or Performance Feedback mechanisms as provided by the Team Lead. (this includes all frontline phone responsibility metrics.Troubleshooting of operation of Honeywell installed devices.Flexible scheduling requiredBasic computer skillsBi-lingual is a plus (English/Spanish) (English/French)

Job Title: CSA, Customer Service Agent EO Company: US Airways Group Location: Atlanta, GA Description: Provide passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats. Assist passengers with check-in procedures, including tagging baggage and issuing boarding passes Sell tickets, process ticket changes, create and book reservations. Ensure FAA, US Airways and airport regulations are followed. Enforce safety/security measures and protects sensitive zones.  Facilitate the passenger boarding process. As directed, implement standard procedures during overbooked, irregular flights and denied boarding situations.  Solicit volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers.  Log in tickets and complete sales reports Perform other related duties as required.  Must be at least 18 years of age.Graduation from high school plus a minimum of two years of customer service experience or the equivalent in related training and/or experience.Must enjoy working with the public.Demonstrates excellent interpersonal and verbal communication skills.Must be self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member.Possesses basic computer skills with the ability to easily grasp the functionality and concepts of company software.Provide passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats. Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations.Willingness to perform repetitive tasks and demonstrates the ability to lift up to 70 lbs.Ability to push/pull/move up to 200 lbs. (e.g., move passenger in wheelchair down/up jetway)Ability to obtain jet bridge certificationMust be able to work varied hours, including nights, weekends and holidays.

Job Title: Customer Service Rep - Atlanta, GA Company: Labor Ready Location: Atlanta, GA Description: Overview: Are you searching for career growth in an exciting industry?  Labor Ready, a TrueBlue company, is now hiring a permanent, full-time Customer Service Representative in your area.  We're a multi-brand, international organization with multiple career paths available!Some of the exciting features of this opportunity include:Career growth.Competitive salary.Tuition Reimbursement.Monthly bonus potential.Excellent benefits package.Fast-paced work environment.In this role, building relationships with both customers and temporary employees is essential as well as assisting branch management with sales and customer service.  This is an excellent opportunity to start learning the management ropes and to define your own career path in either operations or sales. In fact, over half of our Branch Managers were promoted from their former Customer Service Representative roles!  With Labor Ready, the possibilities are endless. The expected work schedule for this position is Monday-Friday, 11:00am-7:00pm and every other weekend. Responsibilities: Responsibilities include:Frequent cold-calling and appointment setting.Call existing customers to generate repeat sales.Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location. Drive temporary workers to and from job sites as needed (mileage compensated).Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits.  Make collection calls to customers.Assist in worker payout and process payroll from completed work tickets. Required Skills and Experience: Successful CSR skills and characteristics:High school diploma or GED required; One year of college or technical training preferred.Must have valid driver's license and a car that can be used for work.2 years sales or appointment setting experience preferred.Highest commitment to quality customer service.Excellent communication skills, both written and verbal.Strong computer skills; Ability to learn and work with new programs.Bilingual language skills a plus. TrueBlue, Inc. is an Equal Opportunity Employer.  We embrace diversity at all levels of our organization and encourage all qualified employees to explore this opportunity. NOTICE REGARDING BACKGROUND CHECKS:Labor Ready will conduct a background check to verify the information contained in your application for employment and to help determine whether you are a suitable candidate for such employment. The background information obtained may include, but is not limited to, information about educational history, prior employment, criminal record, driving record verification and a drug test. If Labor Ready intends to use any information obtained through this background check in whole or in part in making an adverse employment decision, you will be provided with a (1) a copy of your background report and (2) a written summary of your rights under the Fair Credit Reporting Act.

Job Title: customer service Representative Company: Location: Atlanta, ga Description: Customer Care Representative We are seeking energetic, outgoing, dynamic individual with excellent customer service skills. We're looking for individuals to eventually manage over offices we're opening across the east coast. There's growth and advancement within our company. There is no experience necessary, training will be provided. But of course it is a plus. Responsibilities: ? Provide professional, outstanding service to customers ? Communicate and follow up with customers ? Work closely with other customer service sales and fulfillment staff Please email your interest and all your contact information if interested. Register to View Salary/Wage: $50 per Hr Status: Full-time, Part-time Shift: Days and Nights • Location: GA • Post ID: 5126384

Job Title: Customer Service Reps Company: Location: Atlanta, ga Description: Must have good communication skills Adequate computer skills are required Both full time and part time positions available Excellent compensation based on experience and assignment Please Contact us for further details. Register to View Salary/Wage: $1,500-$2,500/month Education: Any level Status: Full-time, Part-time, Temp/Contract Shift: Days • Location: Albany, Athens, Atlanta, Augusta, Brunswick, Columbus, Macon, Northwest Georgia, Savannah, Statesboro, Valdosta • Post ID: 5383355

Job Title: Manager, Call Center Advice Nurses Company: Kaiser Permanente Location: Atlanta, GA Description: No matter what your job title, the work you do at Kaiser Permanente Georgia supports the health and well-being of our Atlanta-area members. That’s because each of us—from our allied health professionals to our RNs—shares a commitment to providing the best possible care experience. Come build a rewarding career in an environment that supports your success. Join us and put your beliefs into practice.The principle purpose of this position is to manage the after hours advice nurse telephone process and appointment scheduling in the Call Center.After hours advice operation call volume can exceed 60,000 patient call backs per year. This manager will need strong experience in advice nurse telephone interactions, call center management, workforce selection and retention, and provide proven leadership ensuring quality judgment and care is exercised.Essential Functions:• Supervise, develop, coach and mentor a large staff of Advice RN%27s.• Provide patient safety by ensuring that advice nurses are following established Nursing Guidelines, Organizational Policies and Procedures, Standards of Care and Regulatory Agencies Standards.• Responsible for ensuring advice to patients is properly documented and routed in KP%27s HealthConnect system.• Monitor team performance to ensure productivity and quality standards are met.• Ensures that patient calls are managed by registered nurses in a manner and time that maximizes customer satisfaction and minimizes risk exposure.• Ensures that registered and licensed practical nurses are working within the scope of nursing practice• Ensures that telephone access standards and call back standards are met, 90% of calls returned in 30 minutes or less.• Responsible for data reporting concerning advice nurse metrics such as quality scores and phone metrics.• Responds to formal (Member Services) and informal (Quality Improvement Concern form) member concerns raised by patients, providers and others in a timely manner.• Participates in Call Center Quality Improvement Program to include call management, nursing documentation, customer service skills and quality of KP On - Line advice responses.• Responds to emergencies according to Call Center and organizational policies and procedures• Contributes to the development, review and recommendation for changes to the Nursing Guidelines and Kaiser Permanente Policies and Procedures.• Develops monthly work schedule for all Call Center registered nurses, Licensed Practical Nurses and Central Communication Operators.• Leads annual review staff performance utilizing the Performance Development Process• Participates in the orientation and training of new hires and the ongoing coaching and mentoring of incumbent staff.• Strong relationship practices and frequent contact with Clinical Supervisors and Lead Physicians in the medical offices.• Models and reinforces ethical behavior in self and others; shows consistency in words and action; conducts business with honesty; maintains confidences; admits mistakes.• Future possibilities include managing nurse telecommuting pool and staff at multiple locations.

Job Title: Director of Client Services - BES Company: Flex HR, Inc. Location: Atlanta, GA Description: Director of Client Services A leading provider of online solutions for health and benefit management that serve the needs of benefit brokers, employers, employees, plan members, and consumers. Products and services include health content licensing, employer portal implementation, FSA administration, online benefits enrollment, and broker practice management tools. The Director of Client Services is responsible for ensuring client satisfaction with The Company’s products and services across all markets. The primary areas of responsibility include phone system workflow, customer relationship management, issue tracking and resolution, customer service call center policies and procedures, technical implementation team management, coordination across departments, product training and support, and documentation. The focus of this position is on achieving excellent customer service. Specific responsibilities include: Determining the strategic goals of the client services department to ensure the consistent attainment of world class customer service. Defining policies, procedures, metrics, and standards for the support of The Company’s products, implementing processes throughout the organization to streamline and control interaction with clients, and interdepartmental communication. Define and implement systems for ongoing process improvement including CRM and Telephone Support Systems Developing strong business relationships with high-profile, high-revenue clients to ensure a strong, long-standing relationship with the Company and proactively managing client relations to improve service and performance. Training and managing staff to communicate consistent messages to clients. Setting department goals and guiding the client service team to successful achievement of these goals. Working with Account Management and Regional Sales Managers to ensure The company is meeting and exceeding the client’s needs and helping clients to meet their own corporate goals. Manage custom professional services requests and develop Statements of Work/Time and Cost estimates for custom development.  Qualifications: ·        10 years customer service experience, preferably in HRIS/Benefits Systems, with proven experience demonstrating consistent process improvement·        Experience in human resources or health benefits a plus·        Strong communication  and  writing skills with proven capability to interface successfully with customers in relational settings and major presentations·        Experience managing customer service call centers and technical web deployment teams·        Experience managing teams in remote locations·        Strong managerial and motivational skills ·        Ability to simultaneously manage multiple projects and clients·        Travel approximately 4-5 days a month.Send your resume to: Register to View in a WORD document and a brief detail email on how you fit the requirements. N o phone calls please.