Customer Service Jobs in Augusta, Georgia

Job Title: Call Center Agent Needed Company: Location: Augusta, GA Description: Company seeks call center representative for customer assistance. Hourly wage is $14.00 and medical benefits offered.

Job Title: FT Assistant Customer Service Sales Manager - Food Lion Company: Food Lion Location: Augusta, GA Description: FT Assistant Customer Service Sales Manager - Food Lion Responsible for assisting the store team to build sales and achieve sales goals and for maintaining standards according to the Front End Standard Practice Manual, proper completion and maintenance of all store office functions and the training of Front End Sales Assistants on customer service procedures and sales office accountability. Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practice. Responsible for supervision of Front End Sales Assistants, Sales Associates and Service Associates as delegated by the Customer Service Sales Manager. Train and develop Sales Associates, Sales Assistants and Service Associates. Ensure Food Lion Standard Practices of customer service are priority and met at all times. Perform service desk and KIOSK service as needed to meet business demands. Engage and interact with customers to create a positive shopping experience. Maintain Front End Standard Practice of all Front End accounting services: Register Pickups, Till Counts, Loans, Safe Counts, Re-Deposited WICS, Deposits, Deposit slip verification, Returned check payments, Coin-Star, Postage Stamps, Phone Cards, Gift Cards and Partner Cards, Rug Doctor Rentals and Returns, Change Fund Checks and Orders, Vending Money and other Special Income, Lottery, Bill Pay, Self Checkout Lanes, Blue Rhino, MCI Phone Cards, Store Accounting Close, Western Union and Money Order reconciliation and inventory, Write beer/wine checks, Verify beer/wine checks. Assist in upholding office procedures and policies relating to: ISSA reports, Deposits, Food Lion charge sales, EFT/EBT (offline and regular), WIC’s, Paper food stamps, Manufacturer and store coupons, Check cashing policies and procedures, Refunds and overrides, Credit Sales, Void transactions. Adhere to all company guidelines, policies and standard practices. This description is intended to outline the primary responsibilities, general nature and level of work being performed by associate assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties and competencies.

Job Title: Call Center Business Customer Care Supervisor Company: Knology, Inc. Location: Augusta, GA Description: Call CenterBusiness Customer Care Supervisor Augusta, GA We have an opening for a commercial billing & service supervisor in the Business Customer Care Group. The incumbent will be responsible for all commercial billing & service related functions including:  researching archived bills, check-in collections, updating contract details, advanced troubleshooting and other non-service functions at the system level.  Also assists in the oversight of the billing functions at the system. Responsible for the training and development of Business Customer Service Representatives under their supervision.  Responsible for BCC representatives performance in all customer service activities.  Works with & follows up with all escalated customer situations to ensure that a resolution is reached in a timely manner.Other responsibilities include (not limited to):  Manually rebuilding customer accounts, reprinting & mailing bills, interacting with the local offices to update contract information & offering customers additional products & services, creating payment arrangements & performing basic troubleshooting of cable & telephone services. Attributes we seek in a candidate include: At least 4 years of demonstrated leadership in a service & billing environment.  Must demonstrate the ability to explain difficult concepts in clear language with customers & fellow team members while working in a multifaceted & fast-paced environment.  Additional experience with Technical Troubleshooting, Provisioning, Networking Equipment, or Telephony Hardware is a plus.  Must possess excellent oral and written communications skills.  Must be able to function effectively on a consistent basis in a fast-paced environment and high-tension situations. A great compensation and benefits package is available, including:Group Insurance (Major Medical, Prescription Card, Dental, & Vision coverages available)Paid Time OffFlex Spending Plan401K Retirement Savings PlanTuition AssistanceDiscounts on Knology Services are available to our Employees who reside in our service areas To be considered for this opportunity, you must apply online via the Knology website at www.knology.com/careers.  When you reach our careers page, click on the jobs list link to locate this position and find information on other opportunities.  After selecting the job link, follow the prompts to complete the employment application.   Knology Inc. (NASDAQ: KNOL), headquartered in West Point, Georgia, is a leading provider of interactive communications and entertainment services in the Southeast and in the Upper Great Plains. Knology serves both residential and business customers with one of the most technologically advanced broadband networks in the country. Innovative offerings include over 200 channels of digital cable TV, local and long distance digital telephone service with the latest enhanced voice messaging features, and high-speed Internet access, which supplies IP architecture with segmented voice and data bandwidth, and Managed Integrated Network Solutions (MATRIX), and integrated IP-based technology which converges data and voice. For more information, please visit www.knology.com.

Job Title: Inbound Customer Service Representative Company: Sitel Corporation Location: Augusta, GA Description: Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 60,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders... You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. Our growing company is currently seeking Inbound Customer Service Representatives for our Augusta, GA location, must be able to work nights and weekends. Summary of Primary Job Responsibilities: Deliver world-class customer service and build customer satisfaction and loyalty. Will thoroughly and efficiently assess and fulfill customer needs, educate the customer where applicable to ensure one call resolution and customer satisfaction. Areas of service and support include billing issues, trouble shooting hardware and software. Must be computer savvy and maximize effectiveness by increasing proficiency in the use in the use of all devices and applications available to the customers. Gather customer information and feedback for continuous improvement in our service, policies and procedures. Enthusiastically respond to inbound calls from customers seeking assistance with their service plan. Ability to actively listen and trouble shoot all technical inquires regarding data services, media software, ports and activations. Make the best use of all resource tools and technology to troubleshoot and resolve customer technical issues. Demonstrate best judgment in the disbursement of credits and refunds. Strive for one-call resolution of customer issues. Meet or exceed client-based metrics. Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience. Criminal background investigation and credit check will be obtained for all candidates being considered for this position. Sitel is an Equal Opportunity Employer

Job Title: Call Center Manager Company: Location: Augusta, GA Description: Full benefits available. Must be able to motivate, train and develop employees.

Job Title: Customer Service Agent Company: Location: Augusta, GA Description: Customer Serve Agent needed!!! Requirements: -Strong customer service skills -Taking inbound -Excellent communication skills -Knowledge of outlook, word, and excel. -Great verbal and written skills.

Job Title: Call Center Representative Company: Location: Augusta, GA Description: Great Opportunity! Call Center seeking an energetic and highly professional representative to handle incoming calls. Duties: - Assisting customers over the phone quickly and effectively - Maintaining professionalism at all times Benefits: - 401k offered Tuition reimbursement program.

Job Title: Inside Sales - Customer Service Representative (service part Company: Textron Location: Augusta, GA Description: Inside Sales - Customer Service Representative (service parts - automotive, golf) Requisition ID 29920 Business E-Z-GO Full/Part Time Full-time Location Augusta GA Country US Relocation Not Available Description Business Name: E-Z-GO Function: Product Support Reports to: Call Center Supervisor Location: Augusta, GA Job Summary: Serves customers by receiving and processing service parts orders; soliciting orders; understanding and interpreting technical requirements; providing technical information; developing accounts. Responsibilities to Include: • Inbound Calls: Follow standard work to receive, process, and respond to orders, parts inquiries, and returns via phone, fax, email, and web. Check accuracy of part numbers, descriptions, customer address, and delivery method. Assist customers with identification of necessary parts and accessories as needed. Advise customers of price break quantities, promotions, complementary items, and other sales initiatives. Process orders from walk-in customers and plant personnel. • GDP Objectives: Work collaboratively and proactively with other team members to achieve and exceed GDP goals and business objectives through continuous improvement. • Work with Other Departments: Direct customers to other contacts as needed for credit, branch, warranty and product service issues. Interface with other departments to resolve customer problems with credit, billing, shipping, shortages, and returns. • Dealer Contacts: Develop quarterly dealer contact schedule for dealers in assigned territory to optimize communication between the dealer and E-Z-GO. Contact dealers based on that schedule to share promotions, discuss purchasing opportunities, and improve customer relations. • Recommendations for Improvement: Participate in achieving department objectives for recommendations regarding pricing, price break quantities, kits, other parts or departmental process improvements to management to drive sales and improve overall departmental efficiencies. • Problem Resolution: Facilitate problem resolution by answering questions concerning vehicles, accessories and service parts orders and shipments to include back orders, shortages/overages, part availability, projected shipping dates, etc. • Market Information: Provide customer feedback and market information to management as acquired. • Trends in Customer Requests: Report patterns in customer requests to management. • Product Returns: Process returns and credits resulting from incorrect shipments, damaged items, invoicing errors, etc. • Backorders: Notify customer as needed concerning shipment delays. • Other Duties: Perform all other duties as required by management. Education: High School Diploma or GED equivalent with at least 5 years of related experience OR Associate's Degree and at least 1 year related experience. Position Requirements: • Depending on education, a minimum of one or five years experience working in a telesales or sales environment. • Experience working with automotive and/or related industry parts for whole goods (aviation, agricultural, light vehicle, heavy equipment, etc.). • Demonstrated ability to research, locate and provide information for customers; experience using catalogues a plus. • Experience entering orders and information into an AS/400 system or related order management software system. • Experience listening to customers, determining requirements, and fulfilling requests. • Experience meeting defined sales goals and/or quotas. • Ability to recognize opportunities to up-sell accounts and increase year-over-year sales. • General product and parts knowledge of vehicles a plus; ability to read schematics a plus. • Experience selling to dealers/distributors and/or selling within an assigned territory a plus. • Strong organizational, problem solving, and computer skills. • Ability to handle multiple tasks. • Enjoys working with people. • Enjoys the challenge of a fast paced work environme

Job Title: Customer Service Reps Needed In Augusta Company: Liberty National Insurance Co Location: Augusta, GA Description: We have an immediate need to fill several local positions as soon as possible. We are setting up interviews beginning this week! Do you have motivation and the desire for a great job, but you just can’t find a job that pays well and rewards you for hard work? We are hiring in your local area THIS WEEK!  We are looking for both entry level and senior level applicants and can provide you with everything you need to make the money you’ve been hoping for!  Job RequirementsDeserving families across your state are waiting to hear about the affordable health and life insurance policies Liberty National offers. As a Liberty National Agent, you have visual aids like informative laptop presentations to help you help potential policyholders. We provide you with everything you need to succeed! Benefits:  Quality TrainingWe provide you with everything you need to succeed. The skills you learn with Liberty National can benefit you, no matter where you work in the future. You will receive full training, one-on-one mentoring with other field agents and managers, as well as full support. Excellent EarningsYou can earn the money you’ve been dreaming about. Your earning potential is unlimited!  With just seven to eight sales per week, you have the potential to earn from $50,000 up to $75,000+ in the first year with valuable tools like laptop presentation at your fingertips. You control your work schedule! All it takes is drive and determination.   Benefits & RewardsFREE quality weekly leads, renewals and additional residual earnings! You can also qualify for benefits like major medical health insurance from Blue Cross/Blue Shield, retirement plan pension with 401K company matching, disability, group life and dental plans, and even exciting conventions, trips and awards for you and your spouse. You control your work schedule and your earning potential is high. Opportunity For AdvancementTo join Liberty National’s team all you need is good communication skills, a drive to succeed and a desire to exceed your current earnings with a financially stable company. An entrepreneurial spirit and ambition can completely change your earning power.  Liberty National believes in personal, dedicated service for insurance needs.  We are committed to providing you with full support, quality training and competitive compensation. For More InformationVisit us at http://www.lnlcareers.com / for more information. We hope to hear from you soon Contact InformationCompany:  Liberty National Life Insurance CompanyEmail:  Register to View Address:  P.O. Box  2612                Birmingham, AL 35202    Key Words: sales, insurance, marketing, customer service, finance, medical, financial, entry level, business, retail, public relations, healthcare, business development, manager, management, supervisor, commission sales,  Outside sales, insurance sales, life insurance sales, selling, insurance salesperson, insurance salesman, insurance salesperson, salesperson, insurance policy, insurance coverage, salesman, saleswoman, sales executive, financial planning, financial planner, B2B sales Liberty National Life Insurance Company, headquartered in Birmingham, Alabama, has been meeting the insurance coverage needs of families for over 100 years, dating back to 1900. Liberty National is a wholly-owned subsidiary of the Torchmark Corporation. Torchmark is an S&P 500 company traded on the New York Stock Exchange under the symbol TMK. Torchmark's investment portfolio contains no sub-prime mortgages or structured securities whose underlying collateral consists of sub-prime mortgages. Make this decision today. For more information please visit us today at www.libnat.com/.

Job Title: Inside Sales - Customer Service Representative (service parts - automotive, golf) Company: Textron Inc Location: Augusta, GA Description: Business Name: E-Z-GO Function: Product Support Reports to: Call Center Supervisor Location: Augusta, GA Job Summary: Serves customers by receiving and processing service parts orders; soliciting orders; understanding and interpreting technical requirements; providing technical information; developing accounts. Responsibilities to Include: • Inbound Calls: Follow standard work to receive, process, and respond to orders, parts inquiries, and returns via phone, fax, email, and web. Check accuracy of part numbers, descriptions, customer address, and delivery method. Assist customers with identification of necessary parts and accessories as needed. Advise customers of price break quantities, promotions, complementary items, and other sales initiatives. Process orders from walk-in customers and plant personnel. • GDP Objectives: Work collaboratively and proactively with other team members to achieve and exceed GDP goals and business objectives through continuous improvement. • Work with Other Departments: Direct customers to other contacts as needed for credit, branch, warranty and product service issues. Interface with other departments to resolve customer problems with credit, billing, shipping, shortages, and returns. • Dealer Contacts: Develop quarterly dealer contact schedule for dealers in assigned territory to optimize communication between the dealer and E-Z-GO. Contact dealers based on that schedule to share promotions, discuss purchasing opportunities, and improve customer relations. • Recommendations for Improvement: Participate in achieving department objectives for recommendations regarding pricing, price break quantities, kits, other parts or departmental process improvements to management to drive sales and improve overall departmental efficiencies. • Problem Resolution: Facilitate problem resolution by answering questions concerning vehicles, accessories and service parts orders and shipments to include back orders, shortages/overages, part availability, projected shipping dates, etc. • Market Information: Provide customer feedback and market information to management as acquired. • Trends in Customer Requests: Report patterns in customer requests to management. • Product Returns: Process returns and credits resulting from incorrect shipments, damaged items, invoicing errors, etc. • Backorders: Notify customer as needed concerning shipment delays. • Other Duties: Perform all other duties as required by management. Education: High School Diploma or GED equivalent with at least 5 years of related experience OR Associate's Degree and at least 1 year related experience. Position Requirements: • Depending on education, a minimum of one or five years experience working in a telesales or sales environment. • Experience working with automotive and/or related industry parts for whole goods (aviation, agricultural, light vehicle, heavy equipment, etc.). • Demonstrated ability to research, locate and provide information for customers; experience using catalogues a plus. • Experience entering orders and information into an AS/400 system or related order management software system. • Experience listening to customers, determining requirements, and fulfilling requests. • Experience meeting defined sales goals and/or quotas. • Ability to recognize opportunities to up-sell accounts and increase year-over-year sales. • General product and parts knowledge of vehicles a plus; ability to read schematics a plus. • Experience selling to dealers/distributors and/or selling within an assigned territory a plus. • Strong organizational, problem solving, and computer skills. • Ability to handle multiple tasks. • Enjoys working with people. • Enjoys the challenge of a fast paced work environment. License and Certification Requirements: none Additional Information: FLSA Status: Exempt Direct Reports: 0 Travel Requirements: 5% Relocation Benefits: No Textron is an Equal Opportunity Employer (M/F/D/V)