Customer Service Jobs in Atlanta, Georgia

Job Title: Director of Client Services - BES Company: Flex HR, Inc. Location: Atlanta, GA Description: Director of Client Services A leading provider of online solutions for health and benefit management that serve the needs of benefit brokers, employers, employees, plan members, and consumers. Products and services include health content licensing, employer portal implementation, FSA administration, online benefits enrollment, and broker practice management tools. The Director of Client Services is responsible for ensuring client satisfaction with The Company’s products and services across all markets. The primary areas of responsibility include phone system workflow, customer relationship management, issue tracking and resolution, customer service call center policies and procedures, technical implementation team management, coordination across departments, product training and support, and documentation. The focus of this position is on achieving excellent customer service. Specific responsibilities include: Determining the strategic goals of the client services department to ensure the consistent attainment of world class customer service. Defining policies, procedures, metrics, and standards for the support of The Company’s products, implementing processes throughout the organization to streamline and control interaction with clients, and interdepartmental communication. Define and implement systems for ongoing process improvement including CRM and Telephone Support Systems Developing strong business relationships with high-profile, high-revenue clients to ensure a strong, long-standing relationship with the Company and proactively managing client relations to improve service and performance. Training and managing staff to communicate consistent messages to clients. Setting department goals and guiding the client service team to successful achievement of these goals. Working with Account Management and Regional Sales Managers to ensure The company is meeting and exceeding the client’s needs and helping clients to meet their own corporate goals. Manage custom professional services requests and develop Statements of Work/Time and Cost estimates for custom development.  Qualifications: ·        10 years customer service experience, preferably in HRIS/Benefits Systems, with proven experience demonstrating consistent process improvement·        Experience in human resources or health benefits a plus·        Strong communication  and  writing skills with proven capability to interface successfully with customers in relational settings and major presentations·        Experience managing customer service call centers and technical web deployment teams·        Experience managing teams in remote locations·        Strong managerial and motivational skills ·        Ability to simultaneously manage multiple projects and clients·        Travel approximately 4-5 days a month.Send your resume to: Register to View in a WORD document and a brief detail email on how you fit the requirements. N o phone calls please.

Job Title: CUSTOMER SERVICE REP - EXPORT Company: Location: Atlanta, GA Description: Georgia-Pacific has an exciting new way of thinking and working -- and we are looking for individuals dedicated to our philosophy of securing a bright future for themselves and Georgia-Pacific. As a world leader in Consumer, Paper, Packaging and Building Products, we offer the stability of an 80-year old company and the creative energy of a brand new one! Responsibilities: ? The Customer Service Representative will have the responsibilities of receiving and processing incoming orders for the export outside market; communication daily with external and internal customers. Schedule and monitor orders to ensure customer's delivery requirements are met at the ports. ? Internal Supply Chain Interface working with all groups across the Supply Chain (Sales, Operations, Manufacturing and Transportation) to collaborate, develop and implement service and cost solutions Basic Qualifications: ? Bachelor's Degree (BA or BS) is required. Work experience in logistics, supply chain, transportation and/or exports preferred. Proficiency in Spanish is required. Knowledge - Skills - Abilities ? This position requires a high degree of detail, accuracy, and excellent organizational skills (both written and verbal) this position requires candidates to be able to multi-task, be ? customer focused, and a team player. ? A strong sense of urgency and good decision-making skills are also required. ? Proficiency with all Microsoft Office tools and ability to learn and use internal software. ? Knowledge of export shipping and export documentation is a plus. ? Georgia-Pacific is an Equal Opportunity Employer M/F/D/V. Georgia-Pacific recognizes that our people make the difference. We offer a competitive salary and an attractive benefit package to include; medical, dental, 401K and more! We are an equal opportunity employer M/F/D/V. For more exciting opportunities please visit our website at www.gp.com. To Apply for this position, please CLICK HERE

Job Title: Customer Service Representative-Per Diem Company: Piedmont Healthcare Location: Atlanta, GA Description: Complete Description **Please note this position is located in Vinings, GA** RESPONSIBLE FOR: Responding to inquiries from patients, attorneys and insurance carriers in regards to questions or requests for copies of bills and account questions. Following collection policies to secure outstanding balances. Updating patient demographics. Maintain position Quality and Productivity requirements.QUALIFICATIONS: High school graduate. Office experience as well as good PC skills and good telephone etiquette are required. Prior healthcare customer service and insurance billing and payment knowledge a plus.Essential Functions:1.) Assist customers to understand their bill or statement.2.) Posts memos to accounts of all phone activity.3.) Produce and mail/fax requests for bills, detail bills following HIPAA compliant process.4.) Refers customer complaints about charges, service or other issues to the appropriate manager/department.5.) Evaluates the need for financial assistance through indigent and charity programs.6.) Resolves customer problems while meeting established goal of zero complaints.7.) Updates MPI and account with new demographic and/or insurance information and reset the account properly for billing and statement processing.

Job Title: National Company needs Experienced Customer Service Reps Company: Location: Atlanta, GA Description: Universal/ARS is now hiring Service Representatives! Join the fastest growing HVAC company in America! Customer Service qualifications: ? Excellent phone skills ? HVAC experience preferred but not required ? Organized ? Literacy in Microsoft applications (Outlook, Word, Excel, etc?) ? Must be able to pass a drug/background screen ? Positions are at the Norcross, Georgia office Enjoy company benefits such as medical and dental insurance, vacation, etc! decatur, norcross, suwanee, dunwoody, sandy springs, atlanta, tucker, gwinnett, dekalb, fulton, cobb, hall, gainesville, flowery branch, sugar hill, dacula, lawrenceville, lilburn, stone mountain, loganville, snellville, duluth, alpharetta, roswell, woodstock, canton, jasper, kennesaw, white, calhoun, cartersville, rome, cedartown, acworth, vinings, smyrna, marietta, milton, cumming, holly springs, adairsville, doraville, chamblee, dalton, rockmart, ball ground, gainesville, dawsonville, dahlonega,

Job Title: Supervisor, Call Center Advice Nursing - Buckhead - Days - FT(40) Company: Kaiser Permanente Location: Atlanta, GA Description:   Want to know more about what it's like to work at Kaiser Permanente? Click here to listen to what our employees and leader have to say.   Job ID:   014522 Company Name:   Kaiser Permanente Job Category:   Healthcare Location:   Atlanta, GA Position Type:   Full-Time, Employee Experience:   5-10 Years Experience Date Posted:   March 2, 2010 Supervisor, Call Center Advice Nursing - Buckhead - Days - FT(40) - To provide day to day direct supervision / leadership to the Call Center Advice Nurses (RN)- To ensure that patient care practices and other Call Center activities are in keeping with the organization's policies and procedures; quality standards and performance expectations.- Work collaboratively with the Service Associate Supervisors, Healthcare Teams and other departments to coordinate patient care activities and duties.Essential Functions:- Provide patient safety by ensuring that advice nurses are following established Nursing Guidelines, Organizations Policies and Procedures, Standards of Care and Regulatory Agencies Standards.- Ensures that patient calls are managed by registered nurses in a manner and time that maximizes customer satisfaction and minimizes risk exposure.- Ensures that registered nurses are working within the scope of nursing practice- Demonstrate strong clinical knowledge, judgement and competency skills.- Ensures that telephone access and service standards are met and sustained- Responds to formal (Member Services) and informal (Quality Improvement Concern form) member concerns raised by patients, providers and others in a timely manner.- Participates in Call Center Quality Improvement Program to include call management, nursing documentation, customer service skills and quality of KP On - Line advice responses.- Understands, Interprets and acts on statistical measurements of individual and Call Center performance- Accepts calls from patients for nurse triage and advice, and documents the same- Responds to emergencies according to Call Center and organizational policies and procedures- Contributes to the development, review and recommendation for changes to the Nursing Guidelines and Kaiser Permanente Policies and Procedures.- Participates in the hiring of qualified, competent and appropriately licensed (when applicable) staff- Develops monthly work schedule for all Call Center registered nurses.- Participates in annual review of staff performance utilizing the Performance Development Process- Participates in the orientation and training of new hires and the ongoing coaching and mentoring of incumbent staff- Models and reinforces ethical behavior in self and others; shows consistency in words and action; conducts business with honesty; maintains confidences; admits mistakes- Monitors KP On - Line, Carepoint, etc- advice responses for quality, timeliness and appropriateness- Supports the medical offices through the management of several after hours activities, such as critical lab, management of non-formulary prescription and outreach initiatives- Performs annual competency validation skills assessment- Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures.- Understands that access to protected health information (PHI) will be limited to the minimum necessary required to effectively perform your job.- May perform other duties as assigned.Qualifications:Basic Qualifications:- Current RN licensure in the State of Georgia- Obtain BLS certification within 90 days and maintain- One to three years progressive management and leadership experience- Three to five years nursing experience- Excellent communication skills- Basic keyboarding skills- Complete a Customer Service Assessment-Preferred Qualifications:- BS in Nursing- 5 years management experience- Customer service aptitude demonstrated through Customer Service Assessment

Job Title: Customer Service Reps! Company: Location: Atlanta, GA Description: Staffing Priorities is now recruiting for 20 Customer Service Reps to work in exciting and upscale call center in the Buckhead area. These positions are direct hire and you will be placed directly onto our client's payroll. There are also great opportunities for advancement! We are interviewing this week and next! All candidates must be able to pass a drug screen and thorough criminal background check on the date of interview. All candidates must be available to work an 8 hour shift between the hours of 8am and 8pm Monday-Friday. Please review the job description carefully and if you think you qualify please immediately forward your resume in MS Word format. Candidate Specifications ? With High school diploma or equivalent; may consider without High school diploma as well ? Good Communication skills ? Previous experience in the health care sector is preferred. ? Experience of 0-6 months willing to work with all parameters ? Call Center Experience would be preferred. Critical Skills Required ? Excellent keyboard skills ? Ability to use the phone system ? Customer Service Skills ? Familiarity with the computer basics. ? Good logical and analytical reasoning. Good to Have Skills ? Any health care experience ? Excellent written & spoken communication. ? Basic knowledge of Computers. Principal Job Responsibilities ? Quickly and accurately performing multi-tasks like documenting information, seeking information, problem solving and updating by researching on data ? Demonstrate strong work ethics by maintaining confidentiality of information ? Answer client calls and assist customers with immediate response support needs, handle/route accordingly delivering support for all customers. ? Log Customer calls ? Provide first level support on medical insurance related queries using documented procedures. ? Identify and provide input on unique or recurring customer problems. ? Ensure proper escalation procedures. ? Ability to learn and apply detailed procedures ? Working effectively as a team member and facilitate cooperative environment

Job Title: Customer Service & Support Representative Company: Location: Atlanta, GA Description: Requirements: Strong communication & customer service skills, Strong technical PC skills/knowledge, including working in multiple applications, Ability to resolve customers problems in a customer-focused friendly manner, Sales skills: Up-selling products to customers, Able to work late afternoon, evenings and weekends. ABOUT: Flexible hours Limited openings ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: - Assist other manager in expansion of business through increased DB. - Maintain current information on customers, their sales activities, as well as competitor activity. - Negotiate, manage, analyze,convert. -Receive inbound shipments from various vendors, checking for damages. -Log inbound shipments and distribute to addressee. -Operate mail processing and overnight mail equipment. -Process outgoing first class, certified and registered mail. Weigh outgoing mail and properly calculate and affix postage -Process overnight shipments within time guidelines for facility. Weigh and affix proper documentation. COMPENSATION: · Base $19 · Bonus · Full benefits ADDITIONAL DETAILS WILL BE PROVIDED TO THE QUALIFIED CANDIDATE: Register to View

Job Title: Supervisor, Call Center Advice Nursing - Buckhead - Evenings - FT(40) Company: Kaiser Permanente Location: Atlanta, GA Description:   Want to know more about what it's like to work at Kaiser Permanente? Click here to listen to what our employees and leader have to say.   Job ID:   014523 Company Name:   Kaiser Permanente Job Category:   Healthcare Location:   Atlanta, GA Position Type:   Full-Time, Employee Experience:   5-10 Years Experience Date Posted:   March 2, 2010 Supervisor, Call Center Advice Nursing - Buckhead - Evenings - FT(40) - To provide day to day direct supervision / leadership to the Call Center Advice Nurses (RN)- To ensure that patient care practices and other Call Center activities are in keeping with the organization's policies and procedures; quality standards and performance expectations.- Work collaboratively with the Service Associate Supervisors, Healthcare Teams and other departments to coordinate patient care activities and duties.Essential Functions:- Provide patient safety by ensuring that advice nurses are following established Nursing Guidelines, Organizations Policies and Procedures, Standards of Care and Regulatory Agencies Standards.- Ensures that patient calls are managed by registered nurses in a manner and time that maximizes customer satisfaction and minimizes risk exposure.- Ensures that registered nurses are working within the scope of nursing practice- Demonstrate strong clinical knowledge, judgement and competency skills.- Ensures that telephone access and service standards are met and sustained- Responds to formal (Member Services) and informal (Quality Improvement Concern form) member concerns raised by patients, providers and others in a timely manner.- Participates in Call Center Quality Improvement Program to include call management, nursing documentation, customer service skills and quality of KP On - Line advice responses.- Understands, Interprets and acts on statistical measurements of individual and Call Center performance- Accepts calls from patients for nurse triage and advice, and documents the same- Responds to emergencies according to Call Center and organizational policies and procedures- Contributes to the development, review and recommendation for changes to the Nursing Guidelines and Kaiser Permanente Policies and Procedures.- Participates in the hiring of qualified, competent and appropriately licensed (when applicable) staff- Develops monthly work schedule for all Call Center registered nurses.- Participates in annual review of staff performance utilizing the Performance Development Process- Participates in the orientation and training of new hires and the ongoing coaching and mentoring of incumbent staff- Models and reinforces ethical behavior in self and others; shows consistency in words and action; conducts business with honesty; maintains confidences; admits mistakes- Monitors KP On - Line, Carepoint, etc- advice responses for quality, timeliness and appropriateness- Supports the medical offices through the management of several after hours activities, such as critical lab, management of non-formulary prescription and outreach initiatives- Performs annual competency validation skills assessment- Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures.- Understands that access to protected health information (PHI) will be limited to the minimum necessary required to effectively perform your job.- May perform other duties as assigned.Qualifications:Basic Qualifications:- Current RN licensure in the State of Georgia- Obtain BLS certification within 90 days and maintain- One to three years progressive management and leadership experience- Three to five years nursing experience- Excellent communication skills- Basic keyboarding skills- Complete a Customer Service Assessment-Preferred Qualifications:- BS in Nursing- 5 years management experience- Customer service aptitude demonstrated through Customer Service Assessment

Job Title: Customer Service Associate Company: Honeywell Location: Atlanta, GA Description: Honeywell Building Solutions (HBS) is a strategic business unit in Automation and Control Solutions (ACS). HBS installs and maintains the systems to help keep buildings and facilities safe, secure, comfortable and cost-efficient, and is a leading providing of energy efficiency solutions worldwide. HBS specializes in service of critical building systems, including heating, ventilation and air conditioning (HVAC), building automation, fire, security and energy management.SUMMARY: Honeywell is currently looking for a goal oriented team player to join our Atlanta Georgia Customer Serviceteam.The Customer Service Associate will be responsible for maintaining the highest degree of customer satisfaction by providing work direction and scheduling to the field workforce to ensure service requests (Planned or Unplanned) are performed in a timely and efficient manner. Provides updates the SMS (Service Management System) database as required.Principal Accountabilities:Performs as the primary liaison between the customer and the field workforce in defining and meeting customer requirements.Schedule appropriate technician for installation of Honeywell Thermostats and switches, at a pace to meet customer demand.Through scripted activities solicits enrollment in energy savings program(s).Ensures a Closed Loop communications process is in place with all customers.Performs to the standards as noted on individual Scorecards or Performance Feedback mechanisms as provided by the Team Lead. (this includes all frontline phone responsibility metrics.Troubleshooting of operation of Honeywell installed devices.Flexible scheduling requiredBasic computer skillsBi-lingual is a plus (English/Spanish) (English/French)

Job Title: Temporary Customer Service Professional Company: Location: Atlanta, GA Description: Company Description: nCourt is a fast-growing company that offers employees the opportunity to grow their skills and careers along with the company and realize the financial benefits associated with organizational and personal success. We are the leading provider of online traffic ticket payments and small claims filings to courts throughout the United States. We were founded in 2002 to bridge the technology gap between the courts and the citizens who use their services. Job Description: Team functions include handling calls from citizens, interfacing with courts to troubleshoot and resolve issues, ensuring new courts are welcomed to nCourt and ultimately owning and managing our court customers. The Service Professional must have the ability to handle phone calls from beginning to a favorable conclusion, multi-task, and prioritize daily activities. Customer Service is responsible for delighting both our courts and citizens with their nCourt experience. We ease the potentially adversarial interaction between citizens and the court system by lending humor and a human touch to the process. Success ensures we have maximum utilization of our services and that courts choose to stay with us over time. Our success has been and will be driven by our ability to provide an amazing service experience to both the courts we represent and the citizens using our services. Customer Service Professionals are located in the nCourt offices in Woodstock, GA and all activity is telephone based. 20-hour and 40-hour long term temporary positions available. YOU MUST BE ABLE TO WORK either MON-FRI from 9:30AM-6PM or MON-FRI from 2PM-6PM **FIRM** Requirements: ? Punctuality and Dependability required. You cannot do a good job if you are not here. You cannot do a good job if you are not here on time. ? High Touch with customers ? A passion for excellent service and willingness to go above and beyond to accomplish goals ? High Touch with customers ? Passion & appreciation that "lots of little things" make a tremendous difference! ? Excellent verbal and written communications skills ? 2+ years of work experience in a customer service and/or call center ? Computer skills: Word, Excel, and internet ? Creative problem-solving ability, allowing in-the-moment identification of opportunities and the best approach to yield success No phone calls please. Send resumes to Register to View ? Location: Woodstock, GA ? Compensation: $10hr. ? Principals only. Recruiters, please don't contact this job poster. ? Please, no phone calls about this job! ? Please do not contact job poster about other services, products or commercial interests.