Customer Service Jobs in Alpharetta, Georgia

Job Title: Agent Services Unit Phone/Email Customer Service Representative Company: World Financial Group Location: Alpharetta, GA Description: Responsibilities: Responds to questions from inbound calls/e-mails in the areas of: Licensing/Appointments, Commissions/points, Securities, business cards and supply ordering, Coding and Associate Services. Utilizes all WFG, provider and regulatory Internet sites to answer questions or send inquiries to research. Uses good judgment when referring calls to a Utility Specialist/Supervisor. Answers inbound calls within standard criteria. Answers inbound calls/e-mails within the expected productivity range. Logs 100% of calls into the workflow system. Receives Monthly Quality Assurance Evaluations in passing range with a minimum of 95% score • Perform other duties as needed. Qualifications: Ability to work independently with minimal supervision while performing in a highly effective manner. Excellent customer service skills including ability to communicate via highly skilled written and verbal techniques required. Excellent listening skills required. Ability to type 45-WPM along with intermediate computer skills using MS Outlook required. Robust “pro-sales” and “pro-rep” attitude required High School diploma or equivalent required. One-year customer service experience in a call-center environment preferred. Previous financial services experience in a customer service role preferred. Knowledge and familiarity of WFG field structure, provider and regulatory resources preferred. Ability to work independently with minimal supervision while performing in a highly effective manner. Excellent customer service skills including ability to communicate via highly skilled written and verbal techniques required. Excellent listening skills required. Ability to type 45-WPM along with intermediate computer skills using MS Outlook required. Robust “pro-sales” and “pro-rep” attitude required Knowledge and familiarity of WFG field structure, provider and regulatory resources preferred. Ability to work independently with minimal supervision while performing in a highly effective manner. Excellent customer service skills including ability to communicate via highly skilled written and verbal techniques required. Excellent listening skills required. Ability to type 45-WPM along with intermediate computer skills using MS Outlook required. Robust “pro-sales” and “pro-rep” attitude required

Job Title: CUSTOMER SERVICE REPRESENTATIVES NEEDED Company: Adecco Location: Alpharetta, GA Description: Adecco is looking for Customer Service Representatives with experience working in a Call Center environment.There are full-time and part-time opportunities available, so a flexible schedule is important.Responsibilities:- Receive and place telephone calls- Perform data entry and use software programs- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. - Research skills required to troubleshoot customer problems- Responsible for providing excellent service to our customers in an accurate, efficient, and professional mannerRequirements:- Minimum of 2 years experience in an inbound or outbound call center- Close attention to accuracy- Ability to perform independently- Strong analytical and technical abilities - College Degree preferred, but a minimum of a High School Diploma or GED REQUIRED - Must possess excellent and professional communication skills, flexible, organized, attention to detailDue to high volume of applicants, no phone calls please. Interested candidates should complete an application by clicking "Apply Now" below.

Job Title: Active Trader Relationship Manager- Call Center Company: E*TRADE FINANCIAL Corp. Location: Alpharetta, GA Description:  Develop and retain active trader clients within the assigned ET Center area.  This position will require the management of a book of clients.  The ATRM position will be responsible for the book’s generation of revenue through a focus on relationship management, revenue generation, retention, asset gathering and household management.  ATRMs may ask for new client referrals though the existing base.  The ATRM must be dedicated to growing a book of business and exceeding the expectations of the clientele base.  The ATRM must be capable of meeting specific objectives relating to account/relationship management, revenue generation and asset consolidation. In addition, the Active Trader Relationship Manager position requires the individual to conduct seminars or training sessions to Active Trading Clientele and prospective E*Trade Financial Clients.  The focus of the events will be to positively promote E*Trade Financial and more specifically the Active Trading product, pricing and service offerings.  This person also will be responsible for generating leads for purposes of asset gathering and/or household acquisition.    ESSENTIAL JOB FUNCTIONS:                                                                 REVENUE GENERATION                                                                                     Through inbound calls, outbound calls and customer appointments the ATRM will match the proper E*TRADE product with the clients trading needs to maximize revenueAcquire New Clients through referrals from existing client baseAcquire new households through lead generation from seminar presentationsPerform asset gathering to increase household wealthArticulate information, to the customer, about E*TRADE Financial, what it is that sets us apart from our competitors and the products/services availableProvide product and service literature upon request RELATIONSHIP MANAGEMENT / CUSTOMER SERVICE                           Ensure retention of base clients and continually develop new clientsReview orders and/or escalate any trading related issuesFollow up on customer inquiries via phone and email regarding account information, procedures, systems and productsRegularly exercise discretion and business judgment; research and resolve customer problems related to E*TRADE Securities accounts immediately or lose current opportunity to acquire assets. Maintain and update prospect and sales reports. Responsible for the accurate incentives paid to referral sources. FINANCIAL EDUCATION                                                                         Conduct training seminars to potential and current Active Trader clientsProvide training and support on our trading platformsAnalyze and discuss trading strategiesCompare product and service details in comparison to professional competition; which requires advance knowledge and preparation, and the regular use of independent judgment. Respond to sales leads with creative and original approaches, overcoming the limitations of competing with competitor field sales forces exclusively by phone. Job Requirementst('12')·         Series 7/63 licenses required.·         Minimum 2 years brokerage experience required or 3 - 6 months E*TRADE Customer Service experience.·         Ability to professionally conduct group seminars·         Demonstrates asset gathering and household acquisition strategies·         Thorough understanding of the securities industry including equity and option trading.·         Must have professional experience developing business as well as establishing relationships with actively trading and/or affluent clients.  ·         Requires strong work ethic, a passion to excel, extraordinary interpersonal skills, and team-orientation.·         Must be dedicated to exceeding the expectations of clients and must have outstanding oral communication, inter-personal, and written communication skills. This will be necessary to provide a superior level of service, satisfaction and to successfully close sales.  Must have positive and professional customer service attitude.·         Utilize independent decision-making skills to handle and resolve issues.  Ability to work independently. ·         Computer literacy including familiarity with online services, PC skills, and technical resolution.  Ability to troubleshoot basic to advanced technical problems·         Excellent organizational skills, with the ability to handle multiple tasks·         Must be focused on bottom line performance and constantly looking at ways to improve overall performance, sales, customer satisfaction and entire customer experience.·         Extensive knowledge of E*Trade trading and customer account systems·         Complete understanding of E*Trade policies and procedures.·         Ability to work flexible shift assignments.·         Ability to remain calm, professional, and in control in a volatile business environment

Job Title: Customer Service Reps Needed Immediately! Company: FirstPRO, Inc. Location: Alpharetta, GA Description: Customer Service Reps Needed Immediately! FirstPRO Inc. is seeking experienced call center agents for a long-term contract position with a large Alpharetta insurance company. Candidates must be flexible to work Monday through Friday between the hours of 9 AM and 8 PM. All candidates must meet the following critieria to be considered for the position: At least TWO YEARS of recent call center experience handling inbound calls Have a clean background and be able to pass a drug screen Be able to start immediately Be flexible with thier hours Have reliable transportation; this position is not on the busline Be professional, outgoing and enthusiastic Have stable work history - no job hoppers! Candidates who live in the North Fulton or South Forsyth areas are encouraged to apply! Insurance experience is a plus! The company offers a professional, business casual environment and a pay rate of $11/hr plus OT! For immediate consideration, plus email your resume as a Word attachment to Register to View . Interviews are being conducted this week!

Job Title: Customer Service Rep -Alpharetta Company: Company Confidential Location: Alpharetta, GA Description: Receive and place telephone calls. Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Research skills required to trouble shoot customer problems. Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures. Analytical ability required to gather and interpret data in situations where problems are somewhat complex. High School Diploma or general education degree (GED). 2-4 years computer and/or data processing experience needed. Must possess excellent and professional communication skills, flexible, organized, attention to detail, able to work in a team environment, handle difficult customer situations, familiarity with PC and Windows software. Ability to perform specific tasks based on established procedures.

Job Title: Bilingual Customer Service Rep Company: Ambassador Location: Alpharetta, GA Description: Bilingual Customer Service Reps Needed Ambassador is is currently recruiting for several open bilingual customer service positions. Candidates must be fluent Spanish/English bilingual. Candidates must have excellent communication and complaint resolution skills. Clean credit and background are a must for this position. Qualified candidates must consent to a credit, criminal and drug screening. Qualified candidates can submit resumes to Register to View . EOE/V/F/M/ADA

Job Title: Bilingual Call Center Rep Needed (Contract only) Company: Quest Financial Location: Alpharetta, GA Description: Quest Administrative is seeking qualified candidates for an Immediate Contract Bilingual Customer Service Opportunity. Must be Fluent in English and Spanish. Hours are from 9am-6pm. Handling Inbound calls!! If you are interested please email a copy of your resume as a word attachment to Register to View

Job Title: Customer Service Specialist Company: FirstPRO, Inc. Location: Alpharetta, GA Description: Customer Service Specialist firstPRO Inc. in Alpharetta is currently recruiting for a Customer Service Specialist. This is an outstanding opportunity with an elite medical company in the Alpharetta area. This is a top- notch organization requiring accute accuracy and strong professionalism. Summary of Job Functions: Learn to navigate laboratory information systems to identify cases and distribute final diagnostic reports to appropriate clients. Maintain and set-up new clients in the database. Fulfill client requests for specific materials, schedule urgent and standard shipments as required. Maintain accurate and up-to-date logs, worksheets and comments to database to assure immediate access to information. Provide support to several Directors and be able to obtain additional clinical history from clients, tracking cases and final reports. Be available for on-call duty to handle urgent calls from clients and account managers. Candidates must act with a strong sense of urgency. This position is a direct hire opportunity which pays between $35K and $40K, depending upon experience. Candidates must be flexible with their shift and may be required to be on-call. Interested candidates should submit their resumes to Register to View as a Word attachment for immediate consideration. Please also include salary requirements. Those submittals without salary requirements will not considered. Those without healthcare experience need not apply!

Job Title: Technical Support/Associate Client Service Analyst Company: Automatic Data Processing, Inc. Location: Alpharetta, GA Description: Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.   When you have the strength of ADP behind your career, you have a world of opportunity ahead of you! The Associate Client Service Analyst provides functional and technical support for a variety of ADP proprietary and third party applications to external and internal clients involving advanced product knowledge and technical expertise, involving network, programming and relational database concepts.  Manages a high volume of client related issues from the lowest to the highest complexity and highly customized, high profile clients, prioritizing, diagnosing, troubleshooting, documenting and resolving reported issues within established service guidelines.   Manages inbound and outbound internal and external client communications, handling open requests that may include routine suppport to critical and complex issues, providing written and verbal status updates and escalating issues to ADP business partners and upper management as necessary. Effectively communicating with all client and internal ADP organizational levels to coordinate resolution of complex interoperability issues with cross-functional teams. Creates knowledgebase articles and special training webinars to enhance client product knowledge and problem resolution. Creates reports and recommendations for the Development organization to clearly document product issues and resolutions. Provides information gained through troubleshooting client issues with Development to positively influence product documentation and architecture. Must possess thorough understanding and background and utilization of internet based software and/or utilities ( i.e. may include, but not limited to Java, Internet Explorer, Windows, remote support utilities, etc.) Requires the ability to configure IE browser settings, identify and avoid potential software conflicts.  Must be able to troubleshoot and identify problems within the software and provide resolution. QualificationsRequired (Experience, Skills, Academic): Experience: Requires experience as a software application support Analyst supporting data processing systems, preferably HR, PR, or Benefits applications, with knowledge and understanding of client needs.   Experience troubleshooting issues with varied levels of complexity related to supported applications. Prior experience in a Help Desk environment engaging with multiple groups and applications to deliver solutions to internal and external clients.  Skills and Abilities: Demonstrated computer literacy and ability to prioritize tasks/schedules  Analytical problem solving skills  Proven ability to manage time, projects and multiple competing priorities  Ability to work under pressure of time constraints, and to prioritize assignments as necessary  Excellent oral and written communication and phone skills  Ability to effectively diffuse volatile client issues  Ability to communicate effectively regarding areas of the ADP products that are unfamiliar  Ability to effectively work and coordinate with multiple team members Working knowledge of other ADP product interoperability touch-points   Ability to coordinate the troubleshooting and issue resolution efforts among various entities – Implementation, Support, Development, client and management groups  Ability to utilize application specific tools based on business technical specifications and aids such as  eBuilder, Toad, Prism, SQL Plus, Infolink Admin Tool, SDG Admin, Management Console, Query Analyzer, code traces, log files, SQL statements, Universal Access, Dimension and other product specific utilities. At ADP, our associates are the key to our success!  At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities plus extensive training programs that help you master new skills. Our outstanding benefits include:  * Comprehensive Health Care:  Medical with Prescription Drug coverage, Dental, and Vision Insurance - effective on your first day!* Financial Plans include: Pension Plan, Company Matched 401k and ADP Stock Purchase Program* Vacation * Personal Days * Holidays * Employee Assistance Program * Employee Referral Bonus* Extensive Training offerings to all Associates AND Tuition Reimbursement * Additional Benefits for ADP Associates include:  Work/Life Programs, Matching Charitable Gift Program, Discount Purchase Programs, Credit Union, Auto and Home Insurance Programs.* Augusta new facility features: full service onsite Cafeteria, work-out facility.  Coming on-site soon: dry cleaning service and credit union. ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V.  ADP believes that diversity leads to strength.    Education: Bachelors Job Category: Customer/Client Service Area of Interest: External Client Support

Job Title: Customer Service Rep Company: Verizon Wireless Location: Alpharetta, GA Description: Job Title: Customer Service RepJob ID: 249914Location: Full/Part Time: Full-TimeRegular/Temporary: Regular Responsibilities Looking for a challenging career with unlimited potential for growth? Then it’s time to consider Verizon Wireless. We believe in peak performance, and that means more than just striving to be the best - it means being the best. We’re a confident and powerful team of individuals who feel part of something special, and drive towards the goals we set high for ourselves. You too? Then you might be perfect for a career as a Verizon Wireless Customer Service Representative. Your ability to listen and truly hear what’s being said makes you a certified problem-solver. Always ready to lend a helping hand, you easily share your supportive nature with those around you. You’re proud of your past successes and seem to achieve them effortlessly in part because your interpersonal skills are so great. Your dependability and enthusiasm for routinely exceeding expectations make you a perfect fit for a Verizon Wireless Customer Service Representative position. Qualifications We’re looking for individuals who are great on the phone - that’s where you’ll do most of your work - and who are serious multi-taskers. If you’re adept at working between multiple computer screens and have good technical skills, then you’ll thrive in this structured work environment. At least one year of customer service experience is required, and a college degree is preferred. In return for all of your efforts, we’ll be very proud to offer you comprehensive benefits that are truly Total Rewards, including: award-winning training, a competitive salary, medical/dental/vision from day one, 401(k), work-life programs, phone discounts, generous tuition assistance, and limitless opportunities for advancement. Equal Employment Opportunity We are an equal opportunity employer m/f/d/v.