Customer Service Jobs in Tampa, Florida

Job Title: Call Center Rep Company: All Seasons Travel Location: Tampa, FL Description: Call Center RepUp to $600 wkly! No experience nec! Sal. + daily bonus! AM & PM Shifts Avail.Call Register to View

Job Title: Customer Service Rep - Tampa, FL Company: Labor Ready Location: Tampa, FL Description: Overview: Are you searching for career growth in an exciting industry?  Labor Ready, a TrueBlue company, is now hiring a permanent, full-time Customer Service Representative in your area.  We're a multi-brand, international organization with multiple career paths available!Some of the exciting features of this opportunity include:Career growth.Competitive salary.Tuition Reimbursement.Monthly bonus potential.Excellent benefits package.Fast-paced work environment.In this role, building relationships with both customers and temporary employees is essential as well as assisting branch management with sales and customer service.  This is an excellent opportunity to start learning the management ropes and to define your own career path in either operations or sales. In fact, over half of our Branch Managers were promoted from their former Customer Service Representative roles!  With Labor Ready, the possibilities are endless. The expected work schedule for this position is Monday-Friday, 10:30am-7:00pm and some weekends. Responsibilities: Responsibilities include:Frequent cold-calling and appointment setting.Call existing customers to generate repeat sales.Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location. Drive temporary workers to and from job sites as needed (mileage compensated).Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits.  Make collection calls to customers.Assist in worker payout and process payroll from completed work tickets. Required Skills and Experience: Successful CSR skills and characteristics:High school diploma or GED required; One year of college or technical training preferred.Must have valid driver's license and a car that can be used for work.2 years sales or appointment setting experience preferred.Highest commitment to quality customer service.Excellent communication skills, both written and verbal.Strong computer skills; Ability to learn and work with new programs.Bilingual language skills a plus. TrueBlue, Inc. is an Equal Opportunity Employer.  We embrace diversity at all levels of our organization and encourage all qualified employees to explore this opportunity. NOTICE REGARDING BACKGROUND CHECKS:Labor Ready will conduct a background check to verify the information contained in your application for employment and to help determine whether you are a suitable candidate for such employment. The background information obtained may include, but is not limited to, information about educational history, prior employment, criminal record, driving record verification and a drug test. If Labor Ready intends to use any information obtained through this background check in whole or in part in making an adverse employment decision, you will be provided with a (1) a copy of your background report and (2) a written summary of your rights under the Fair Credit Reporting Act.

Job Title: Mgr, Call Center Workforce Company: Well Care Health Plans Location: Tampa, FL Description: WellCare Health Plans, Inc. (NYSE: WCG) provides managed care services exclusively for government-sponsored health care programs, focusing on Medicare and Medicaid. A 2008 Fortune 500 Company headquartered in Tampa, Florida, WellCare offers a variety of health plans for families, children and the aged, blind and disabled, as well as prescription drug plans. The Company employs approximately 3,800 associates and services nearly 2.4 million members nationwide as of June 30, 2009.At WellCare, we strive to be the leader in government-sponsored health care programs. Our actions must consistently demonstrate a high level of integrity that earns the trust of those we serve, and all of our associates must be responsible for the commitments we make and the results we deliver. To accomplish this, we must hire and develop the best possible talent, and create a fulfilling environment for our associates where diversity is valued, achievements are recognized and people of all backgrounds and talents are encouraged to grow.Works to improve workforce management effectiveness by managing the processes of scheduling, budgeting and forecasting in the Customer Service Department. A strategic leader for the command center as it relates to process improvement and implementation of new tools. Oversees and performs cost/benefit and other financial analyses related to the evaluation of vendor proposals and management decision making. Prepares the command center for new markets and lines of business is the primary focus. Essential Functions:Provides oversight of staff which will provide ongoing operational analysis of call center operations, advance planning and scheduling while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (cost per call, cost per member, service level, occupancy, etc) Documents, implements and constantly improves procedures, templates, and policies as well as defines status reports (DBR) and charts to communicate with management and other groups concisely and consistently. Identifies and partners with the customer service management team to implement innovative and timely labor management in all queues to maximize service levels. Oversees and has a thorough knowledge of specialized software tools to manage and forecast staffing levels for multiple call centers e.g. IEX. Partners with Call Center Director and senior management to accurately forecast call volumes, analyze historical call volume; project budgetary expenses, determine future costing and assist with training and new hire numbers Oversees the analysis of call center performance history to determine optimum off production activities as well as shrinkage and occupancy goals. Partners with the Quality Team to ensure technology being utilized is working effectively and that the labor is managed to provide ample time for agents to get feedback on performance from the Quality reviewers.Identifies necessary projects that are required from a telecom perspective and works with technical staff on successful implementation.Determines maximize call flow for the most efficient disposition including the use of IVR, web, etc.Balance multiple priorities with little or no direction Identify what resources are required to implement parts of projects Effectively use project plans to focus work and ensure deadlines are met. Significant ability to present to senior level managers on the results of the analysis that is done and on the projections for future needs. Must have good understanding of what labor changes can do to budgeting and the forecasting of future expenses.

Job Title: Customer Service Representative / CT6145 Company: CertainTeed Corporation HQ Location: Tampa, FL Description: Position Description:Through innovation and creative product design, CertainTeed has helped shape the building products industry for more than 100 years. Founded in 1904 as General Roofing Manufacturing Company, the firm made its slogan "Quality Made Certain, Satisfaction Guaranteed," which quickly inspired the name CertainTeed. Today, CertainTeed® is North America's leading brand of exterior and interior building products, including roofing, siding, windows, fence, decking, railing, trim, foundations, pipe, insulation, gypsum, ceilings and access covers.Headquartered in Valley Forge, Pa., CertainTeed and its affiliates have more than 6,000 employees and more than 65 manufacturing facilities throughout the United States and Canada. In 2008 the group had total sales of more than $3 billion. POSITION SUMMARY Consistent with corporate objectives, provide customers a preferred level of customer service by accurately processing sales orders and responding to various product and service requests in a timely fashion.ESSENTIAL DUTIES ? Accept, and process customer sales orders in accordance with published product lead times, ensuring accurate and timely delivery of material.? Maintain contact with customers, sales representatives, credit department, and suppliers regarding information on scheduled shipments, product availability, credit status, pricing and terms of sale? Prepares various forms and reports such as bills of lading, load plan, pick tickets, open orders, Customer Order Fulfillment Team (COFT) meeting minutes, allocation summaries and other documents to facilitate effective business operations? Maintains sales quote database information allowing accurate reporting of product usage and accurate invoices to customers? Assists customers with question/complaints regarding product quality, shortages, damage, billing errors and delayed deliveries. Keeps supervisor and appropriate company personnel informed regarding customer complaints.? Utilize web based system to process sales orders in accordance with regional product allocations? Document all service related issues in the CSI reporting database? Required to perform other duties as assigned. OTHER DUTIES AND RESPONSIBILITIES ? Periodic customer visits with outside sales representatives? Attend product training sessions? Maintain daily communication with plants regarding production schedules, transportation and inventories. ? Promote product sales through inside sales functions? Participate in Customer Order Fulfillment Team (COFT) meetingsMINIMUM KNOWLEDGE AND SKILLS REQUIRED Requires a high school education and experience in sales, call center, product support or similar environment. Clear and professional communication skills, both oral and written. Exhibit adaptability and very strong problem solving skills. Must be energetic, results driven and capable of working in a team environment. Requires basic typing skills and be proficient with Microsoft Office Suite, Lotus Notes or Outlook/e-mail and experience with AS 400 or ERP operating systems. PREFERRED OR DESIRED QUALIFICATIONS Knowledge of ERP operating systems, inventory management, manufacturing processes, production scheduling FISCAL RESPONSIBILITY NoneSUPERVISORY RESPONSIBILITY No direct. Coordinate activities and initiatives with team mates.WORKING CONDITIONS Normal office environment of 8 hour day with travel approximately twice annually.If visiting any manufacturing locations, may need to enter areas with limited HVAC, exposure to industrial solvents, noise, dust, temperature changes and some chemicals. Must be capable of wearing Personal Protective Equipment necessary to comply with government and company safety standards. PHYSICAL DEMANDS Requires long periods of sitting, working on a computer or speaking on the phone. If visiting any of our manufacturing locations, may need to safely climb steps or stairs to various levels within manufacturing plant. Travel requires using airlines and rental cars.EOE/M/F/D/V

Job Title: General Labor, Customer Service Reps, Production Clerks Company: Select Staffing Location: Tampa, FL Description: General Labor-Tampa 3mo. Project $7.30-8.05/hour CSR’s Sales-Largo $10-12/hour Production Clerks $8-$8.50/hr Complete app at: www.selectstaffing.com Call Register to View for apt. Must pass bckgrnd/drug

Job Title: Customer Service Team Lead-94586 Company: Pitney Bowes Location: Tampa, FL Description: Job Title:Customer Service Team Lead-94586Location:Tampa, FLCategory:Client OperationsJob ID:94586 Customer Service Team Lead-94586 DescriptionPitney Bowes Legal Solutions, (PBLS) is a division of Pitney Bowes, Inc. PBLS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, and more. PBLS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services. PBLS is currently seeking a Customer Service Team Lead who is customer service oriented and career-minded; and, who is able to work in a fast paced production environment. This position will be in a law firm environment and will be paid hourly. Key responsibilities include: Provide guidance and deploy work to Customer Service Associates in the following law office services: Mail/S&R Copy/Print Scanning Fax Messenger Run mailing, copy or fax equipment Pick-up and deliver mail, parcels, and copy jobs Lift large bundles of mail, overnight packages and shipments Handle time-sensitive material Maintain copier equipment Perform duties and special requests as assigned by management Administrative services/processing large volume reports using excel Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel Ensure operating and quality standards are met based on service objectives Maintain accuracy of required reports, logs and measurements Ensure the highest levels of customer care Ensure adherence to business guidelines, safety & security procedures Responsible for all aspects of equipment; make appropriate equipment recommendations Provide constructive feedback and recognition to team Support financial results by minimizing site waste and rework QualificationsThe successful candidate must be able to demonstrate the following qualifications: High school diploma or equivalent (GED) preferred Prior work responsibilities of providing guidance and deploying work to a team of employees Experience working in a legal environment preferred Minimum of 1-year customer service experience required Ability to communicate both verbally and written with customers and company personnel Ability to effectively work individually or in a team environment Ability to handle multiple projects simultaneously Strong organizational and administrative skills Office services experience preferred Ability to meet employer's attendance policy Computer proficiency in email environments, MS Word/Excel or similar programs Ability to lift and move items up to 55 lbs. Ability to adhere and administer companies policies and procedures Significant walking and standing for long periods of time Willingness to submit to a pre-employment physical and drug screen PBLS offers a competitive salary and excellent benefits, including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more. This is a short-term position with Pitney Bowes, for a maximum of two years. PBLS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.

Job Title: Customer Service Manager Company: Telovations, Inc. Location: Tampa, FL Description: Reporting directly to the Vice President of Operations, the Customer Service Manager (CSM) will participate in the overall decision making of the company, and have direct responsibility for creating and maintaining all customer service functions and personnel, customer billing, scheduling, post sale follow up, provisioning and base management.  This position is also responsible for the implementation and maintenance of the operational support system(s) and associated workflow.  Additional areas of responsibility will include, working with the Project Management and Provisioning Team during customer turn-up and the CFO on regulatory compliance matters. Telovations has a dynamic, high growth, customer focused culture.  Interested candidates for this position should enjoy the fast paced, high energy; start up culture where their efforts and actions can be quickly realized in having an immediate impact on the business.  ResponsibilitiesDirectly manage the overall customer service department.  This includes the hiring, training, and day to day management of customer service representatives.  The CSM will be the management contact for all customer service escalations.Design and staff inbound call queues to include yourself as required, CSR’s, and overflow to ensure maximum live answer with minimal hold times.  Partner with the Network Operations Manager to develop routines for prompt call-back for 24x7x365 support in order to meet customer’s SLAsManage all inbound email messages from customers and prospects, forward to appropriate departments and track responses.Manage all customer MACs (Moves, Adds and Changes)Manage daily reports of ticket status along with the Network Operations Manager in order to meet or exceed internal and external SLAsDevelop and manage post sales questionnaires and surveys to measure customer satisfaction Design, develop, and implement work flows processes. QualificationsFour year college degree or A passion for Customer ServiceMinimum of ITIL Foundation Certification requiredFive years' management experience in telecommunications and/or IT help desk environmentExcellent communications skills at all levelsExpert working knowledge of MS  Excel, MS Word, MS PowerPoint, CRM, service desk ticketing systems and billing systemsA desire and record as a hands on manager in a high growth, entrepreneurial environment

Job Title: Customer Service Associate Company: Pitney Bowes Location: Tampa, FL Description: Title: Customer Service Associate Location: FL-Tampa Your interest in Pitney Bowes Management Services (PBMS) shows you're ready for an exciting, challenging career. PBMS is a division of Pitney Bowes, Inc., a strong company with an 80 year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, delivering faxes, ordering and stocking supplies, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services. What's the result? PBMS lets customers focus on growing their businesses while our teams support their operation. Key responsibilities may include: Pick-up and deliver mail, parcels and other items to customers within established timeframes and service standards Lift large bundles of mail (sort, deliver and meter mail using the DM800/DI425) Handle time-sensitive material like confidential, urgent packages Participate in cross-training Provide courier services Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude Demonstrate flexibility in satisfying customer demands in a high volume, production environment Take direction from supervisor or site manager Maintain all logs and reporting documentation; attention to detail Adhere to all safety procedures Adhere to all applicable Federal, State, Local and Company safety and traffic regulations/policies Perform other tasks as assigned PBMS provides on-the-job training and structured training classes. New employees learn excellent customer service practices and study how to run mail, copy or fax equipment. With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad. PBMS offers a competitive salary, Time Off with Pay and much more.This is a short-term position with Pitney Bowes, for a maximum of two years. PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply. PBMS is currently seeking part-time associates who are customer service oriented, career-minded, and able to work in a fast paced production environment. The ideal candidates must be able to demonstrate the following qualifications: High school diploma or equivalent (GED) preferred but not required Minimum of six months customer service related experience required Minimum of six months experience in a mail center environment preferred Keyboarding and windows environment PC skills preferred Excellent communication skills both verbal and written Ability to effectively work individually or in a team environment Competency in performing multiple functional tasks Ability to meet employer's attendance policy A valid drivers license with a clean driving record required Willingness to drive a company van Lifting up to 55 pounds Standing for long periods of time Significant walking Willingness to submit to a pre-employment drug screening and criminal background check

Job Title: Customer Service Representative Company: Sterling Payment Technologies Location: Tampa, FL Description: Summary: Sterling Payment Technologies provides point of sales payment technology and electronic transactions processing services to merchants nationwide.  Sales are made through our network of ISO’s, community banks, or associations.  The Custmer Service Representative’s role is to provide service and support to Sterling’s merchant customer base. Essential Duties and Responsibilities include the following.  Other duties may be assigned.  Representatives will promptly answer telephone calls and e-mail inquiries as an agent in an ACD call center. Representatives will assist merchants with reconciling their processed transactions. Representatives will adhere to the Call Center Operating Guidelines and maintain the Call Center Culture set forth by management. Representatives will take ownership of every call and see that each merchant is satisfied with the result of the call. Representatives will continue to expand their knowledge of the processing industry in regards to card industry regulations, all internal applications and Third Party applications. Provide ongoing support to our merchant base concerning the setup, billing, settlement, and processing history of the account. Representatives are responsible for the customer’s overall satisfaction by providing quality POS account management. Continue to expand their knowledge of the processing industry by attending classroom training and completing on-line courses.   Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience:Customer Service Representative will possess one year’s college or equivalent work experience. Customer Service Representative will possess three year’s work experience in an ACD call center environment or related experience in the customer service or technical support field. Experience with POS debit and credit terminal hardware and software preferred.

Job Title: Customer Care Representative - 4 Day Work Week! Company: CCS Medical Location: Tampa, FL Description: We are currently seeking a Customer Care Representative for our Brandon/Tampa,  Florida office. This position is responsible for providing technical support and resolving customer concerns by answering inbound calls, placing outbound calls to Healthcare Professionals to offer product and services, and identifying FDA concerns and communicating those concerns appropriately.  ESSENTIAL DUTIES AND RESPONSIBILITIES ·        Receive Inbound calls from customers·        Process requests for sample, promotional and replacement product·        Process return authorizations for defective products·        Troubleshoot customer concerns regarding products·        Effectively document all adverse events resulting from product failure·        Upsell/ Crosssell customers as requested  KNOWLEDGE SKILLS AND ABILITIES REQUIRED ·        High School diploma or GED equivalent, one year prior inbound call center experience and/or training, or equivalent combination of education and experience HOURS:  Saturday through Tuesday 12:00 noon to 11:00 pm (4 - 10 hr. shifts) CCS Medical is an employee-oriented company with a total tem approach.  Employees enjoy great health, dental, and disability insurance benefits, including a 401K plan with a generous company match and vesting schedule, plus paid time off within the first year. If your experience meets the requirements listed above, and you would like to be considered for this position, please forward your resume to Register to View .