Customer Service Jobs in Pompano Beach, Florida

Job Title: Customer Service Representative Company: Superior Group of Companies Location: Pompano Beach, FL Description: Job Id: 213810Category: Customer Service / Call CenterDescription: This opening is for a Customer Service Representative in an Inbound Call Center located in Coral Springs, FL. A successful candidate will be responsible for the following: Accept and assist inquiring calls from customers Assist both Spanish and English speaking clients accordingly Address issues regarding leased POS equipment Troubleshoot problems encountered by merchants Refer complex issues to higher levels as needed, using sound judgment Log/document all incoming and outgoing calls Maintain professionalism when assisting clients and customers at all times Utilize computer programs including Microsoft Office, Word, Visio, Power Point, Excel, Outlook and Lotus Notes Compose business letters Data Entry Clerical/administrative tasks as neededTalent and Resources, Aligned. www.superiorjobs.com. EOE M/F/D/V

Job Title: BILINGUAL CUSTOMER SERVICE COORDINATOR Company: Autonation Location: Pompano Beach, FL Description: The role of the BDC associate is to respond effectively to all phone-sourced vehicle inquiries that come to the dealership. Their goal is to generate a response, set an appointment, meet with and sell a new or used vehicle to this customer while achieving acceptable levels of gross and customer delight with their experience.

Job Title: Customer Service Supervisor Company: Iron Mountain, Inc. Location: Sunrise, FL Description: Title:  Customer Service Supervisor About Iron Mountain Iron Mountain (NYSE:IRM) is the industry leader in information protection and storage services. Since going public in 1996, Iron Mountain has grown from $139M in revenues to a Fortune 1000 company with over $3B in revenues. Forbes magazine has recognized Iron Mountain as one of the "Top 400 Best Big Companies" and FORTUNE Magazine has consistently ranked the Company as one of "America's Most Admired Companies" for diversified outsourcing. In early 2009, Iron Mountain was added to the prestigious S&P 500 Index. The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 120,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim. For more information, visit www.ironmountain.com. We are currently recruiting for a Customer Service Supervisor… Responsible for the daily functions and customer support within the Customer Service team. Ensures that departmental goals and targets are met with the primary focus on quality customer service support for Iron Mountain customers across all service lines. Accountable for ensuring that departmental policies and procedures are adhered to. Essential Functions Provide requisite training and work environment for self-motivated and empowered employees. Assist with the recruitment, hiring and training of new employees and ongoing training and support for the team. Responsible for the control of the customer service functions, to include: order entry, request processing, data entry, task support and customer support. Drive the responsibility for the timely, accurate and productive delivery of customer service needs. Track results of quality and productivity standards and ongoing quality improvement programs. Determine the appropriate measures of quality service and report to the market team members, to include: performance indicators, service trends and customer feedback. Requirements KNOWLEDGE, SKILLS, AND ABILITIES Bachelors degree or comparable experience. Strong team leadership skills and customer support activities are required. Computer literacy and ability to use on-line system for input, maintenance and inquiries. Competency in computer software packages. Excellent verbal and written communication skills. Excellent organization, motivation, leadership, and interpersonal skills. Ability to work the shifts provided based on business needs. Ability to lead, coach, and mentor staff. Prior Work Experience of at least 2 years of supervisory experience in a service related industry. The ideal applicant will have current exp. in a supervisory capacity in a B2B related environment.  At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted. Iron Mountain is an Equal Opportunity Employer.  Keywords: csr, customer care, customer relations, customer service, customer service manager, customer service rep, customer service representative, customer support, manage, management, manager

Job Title: Risk Customer Care Professional - Cancelled Accounts Company: American Express Location: Plantation, FL Description: American Express has been in existence for over 159 years servicing its customers with integrity, trust, security and quality. Today, these attributes still form the foundation of our American Express brand. American Express employees are special people. They are engaged. They have a passion for their work. Our continued success is fully dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our global team has the opportunity to become a participant and not an observer, and by using your unique skills and background you can help us deliver superior products and services to our shareholders, customers and employees. We currently have Customer Care Professional openings in our Risk Customer Servicing Network department. As a Customer Care Professional, you will be expected to provide exceptional customer service while preventing/minimizing losses on past due accounts and cancelled accounts while working in fast-paced, multi-task oriented and professional call center environment. In the Customer Care Professional role, you will be responsible for handling high-volume inbound and outbound telephone calls. You will spend the majority of your work time on the telephone contacting cardmembers who are 60+days past due on payments or cancelled accounts. All telephone calls are to be handled in a timely and efficient manner while following established credit procedures. Additionally, you will be expected to stay within acceptable performance standards and quality goals. Training begins on Monday, March 29th 2010 and lasts 90 days (3 months). Training hours are Monday - Friday 8am - 4:30pm. MUST BE ABLE TO ATTEND ALL TRAINING SESSIONS.Must be able to work 2nd shift schedule (anywhere between 12pm-12am).We offer the following benefits:• Paid Training program• Paid Time Off• Comprehensive health insurance• On-site Back up Daycare• Mentoring & Development Programs• Travel & Service Discounts• Onsite Cafeteria & Credit Union• Free Covered Parking• Tuition Assistance• Domestic Partner Benefits• Pet Insurance• Dependant Care Reimbursement• Vacation Purchase Plan Compensation:Exceptional paid training.Salary + 10% shift differential for evening schedules. Monthly performance bonuses.Highly competitive salary based on experience and qualifications.

Job Title: Customer Care Professional-Relationship Care Company: American Express Location: Plantation, FL Description: In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business with us, recognizing their value to us and solving their issues. As a Customer Care Professional, you will be assisting our card members, you will add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and while building relationships, and providing Extraordinary Customer Care. Job Responsibilities:Responsibilities include, but are not limited to:-Delivering exceptional customer care by responding to questions concerning customer accounts-Provide excellent and prompt service to incoming customer inquiries, by actively listening to card member’s requests-Grow and nurture customer relationships on each and every card member interaction that result in measurable card member value-Maintain acceptable performance standards, including effectiveness, efficiency and quality-Serve as liaison with other areas of the American Express organization to provide a seamless service experience-Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up-Proactive emphasis on completing end to end service experience

Job Title: Center Customer Service Coord Company: FedEx Location: Plantation, FL Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44812JobTitle: Center Customer Service Coord

Job Title: Customer Service Representative Company: Lennox International Location: Fort Lauderdale, FL Description: Innovate your career. When you choose Lennox International, you know you're getting the best.That is why when you work at Lennox International, you know you are among the best.As a leading innovator of home and commercial, heating, cooling, refrigeration, air-quality, and related services, Lennox International is committed to helping our people innovate our products and their careers. Join over 14,000 employees worldwide who build our heritage of integrity and innovation. At Lennox International, we make your home, your businesses, and your work, a better place. The Customer Service Representative will be responsible for assisting in day-to-day operations of the Call Center, including: Inbound & outbound calls; Dispatching service call request; Communicating with customers on the status of service calls and projects; Making sure we are in compliance with all customer websites; Updating our system with notes and making sure that all calls are handled to Lennox National Account Services standards; Updating our computer system with quote approvals; Working to ensure that ETAs and resolution times are met. Requirements The successful candidate must be organized and detailed-oriented. - Excellent verbal and written communication skills - Strong data entry - Experience with following up and following through on a project - Desire to work in a fast-paced environment - Ability to multi-task - Strong customer service skills - Proficiency in Ms Word, Excel and Outlook

Job Title: Customer Care Representative Company: Liberty Power Location: Fort Lauderdale, FL Description: Are you driven to achieve exponential results? Are you confident in your ability and want to make a difference?  Do you want to work with an energy company that has the financial and operational structure to grow 5-10X over the next three to five years? If you answered yes to these questions, Liberty Power is the compnany for you!  Liberty Power is looking for Customer Care Representatives to join its strong and growing team.Liberty Power is the only independent energy retailer licensed  in sixteen or more states and one of the fastest growing retail electricity providers in the nation. The company serves more than 50 Fortune 500 customers, several federal, state and local government agencies and tens of thousands of small and medium size business customers across the deregulated United States. Liberty is positioning itself to be the next trailblazer and leader in the ever-evolving retail energy industry. Customer Care Representative SUMMARY:Customer Service Representative is responsible for a variety of functions; inbound customer care calls; outbound welcome calls to new customers explaining the program that they have signed up for; retention of customer base by making outbound calls to customers that have requested to cancel energy supply service by using scripts & internet based retention platforms in order to provide customers with information to make an educated decision.  ESSENTIAL FUNCTIONS: include but not limited to the following:Handle inbound calls through the customer care queue on a daily basis. Handle escalated calls as assigned. Assist new customers in the enrollment process. Respond to customer inquires via j-fax and email systems. Utilizes the tools provided to retain the customers that have requested to discontinue their service. Administrative duties, including but not limited to address changes for returned mail and customer notifications. Support the overall objective of the company. QUALIFICATIONS:Excellent written and oral communications skills. Ability to multi-task in a fast paced environment. Excellent Typing and computer skills. EDUCATION/EXPERIENCE:High school diploma or general education degree (GED) 6 months Customer Service experience. COMPUTER SKILLS: MS Office - Word, Excel, Outlook

Job Title: Customer Service Rep. Bilingual Eng/Span Company: Location: Fort Lauderdale, fl Description: Customer Service (Call Center, Inbound calls) POSITION RESPONSIBILITIES: ?Receives all inbound calls related (to four designated numbers) relating to physical property or accounting issues in Dade, Broward, Palm Beach, Orlando and Jacksonville. ?Initiates work orders for work to performed, i.e. street lights out, leaks in home, landscaping issues. ?Reconciles accounts and provides all information on history of payments, late charges, and liens. ?Maintains the highest level of customer care while demonstrating a friendly and cooperative attitude. ?Consistently adheres to business procedure guidelines. ?Provides forms for architectural modifications to homeowners. ?Demonstrates flexibility and has the ability to work on multiple tasks. ?Maintains daily log, records and forms. ?Resolves and follows-up on all complaints/issues. ?Follows safety procedures and maintains a safe work environment. ?Other duties as required. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: ?High school diploma or equivalency preferred. ?Advanced classes in business or related field a plus. Experience/Knowledge: ?Prior customer service/Call Center /data entry experience required. ?Computer literacy: well-developed computer skills with a high level of accuracy required. ?Effective written and verbal communication skills. ?Excellent telephone manner with clear, concise and professional communication skills in both Spanish and English required. Salary/Wage: $11-11.50 p/hr Status: Full-time, Part-time Shift: Days and Nights • Location: Dania Beach, FL • Post ID: 9716713

Job Title: Customer Care Call Center Manager Company: Home Diagnostics Inc. Location: Fort Lauderdale, FL Description: Manage call center operation of product inquiries and provide excellent customer care to end users Home Diagnostics, Inc. Home Diagnostics, Inc. based in Fort Lauderdale, Florida, since 1985, is one of the leading providers of diabetes products to retail pharmacy, mail service home medical and the durable medical marketplace. Having gone public in 2006, HDI is traded on NASDAQ: HDIX. HDI also works closely with hospitals and long-term care facilities to help them more affordably monitor and manage their patients with diabetes. We have expanded our partnerships to include dialysis and respiratory care centers that have a high incidence of diabetes among patients receiving treatment. Please visit our website: www.homediagnostics.com We offer a competitive salary, company performance bonuses, and a full benefits package including 401(k). We create a stimulating work environment that places a premium on associate contributions and development. HDI will re-locate the right candidate to warm, sunny South Florida. Send resumes to Bill Brown, Corporate Recruiter. HDI currently has an opening for Customer Care Manager based at our corporate offices in Fort Lauderdale. Summary: Manage the call center operation of product inquiries and provide excellent customer care to the end-users of our products ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage a team of 35+ customer care phone agents and supporting staf Hiring and staffing to meet service levels and business requirements Development of new hire training programs and an on-going training of staff Complete reporting on all customer care metrics using Avaya call management system and Heat incident tracking software package Ability to identify and nurture strong talent in the team for career path growth Ability to hold the team responsible for excellence in the customer experience Thorough understanding of product offerings and product integration strategies Development of new “preferred customer” data base Education and/or Experience: Minimum of a Bachelors degree required, MBA is preferred REQUIRED 5-10 years Call Center experience in a HEALTHCARE ORGANIZATION Business development background and or experience required Strong interpersonal, organizational planning and oral and written communication required International experience and multiple languages a pluss-se