Customer Service Jobs in Jacksonville, Florida

Job Title: CUSTOMER SERVICE AGENT Company: Company Confidential Location: Jacksonville, FL Description: Local pickup and delivery company in the Jacksonville airport area is accepting resumes for full-time and part-time Customer Service and Operations Agent positions. Both positions required excellent computer skills, data entry, phone skills and the ablity to work in a fast pace environment. Transportation experience is a plus. please send your resume and salary requirements, no calls please.

Job Title: Online Customer Care Representative Company: Location: Jacksonville, FL Description: About the Job WiseChoice.com is a personalized, online college counseling resource that helps high school students and their families identify "best-fit" colleges, based on the student?s academics, personality, learning style, budget, preferences and more. Job Purpose WiseChoice Brands, LLC is looking for a technically adept individual with excellent communication skills to assist our customers and prospective customers. This will include technical support and assistance with the content of our college search site. The ideal candidate will be skilled at online communication (email and live "chat"), well-rounded, adaptable and innovative -- a quick learner with a positive attitude. Duties - Respond to customer inquiries via email and live online chat, using customer service management software. - Maintain standards for timeliness and quality of responses to customers and prospects. - Research and respond to more in-depth technical support problems; questions about the content of our college search site; and general questions about the college search process. - Assist other departments, accurately researching and verifying data destined for the website, including college and scholarship data. Skills and Qualifications - Superior online communication skills, including typing, spelling and grammar. - Positive, customer-oriented attitude, willingness to "go the extra mile" to create customer satisfaction. - Proficiency in Microsoft Office applications (Word, Excel, Outlook). - Quick thinker, able to provide correct, professional quality responses to customer inquiries in both email and a real-time chat environment. - Ability to recognize and collect appropriate information for issues that require escalation to management or development department. - Ability to multi-task, participating in multiple simultaneous customer chat sessions. - Availability to work in our office in Jacksonville, Florida. - Associate's degree or equivalent coursework towards Bachelor's degree. Position has some flexibility in scheduling, and we encourage current college students to apply. Compensation and Benefits This is a full-time, hourly position with a pay range of $10-$12/hour. Our company provides competitive base compensation commensurate with experience. Benefits for active, full-time employees include: - Flexible leave schedule, including both paid time off and additional holiday leave - Competitive medical and dental coverage with little to no deductibles, affordable co-pays, and a large association of network doctors at a minimal cost to the employee for maximum coverage - Vision, short term disability, long term disability, and life with AD&D benefits at no cost to the employee - Retirement plan including 100% match of the first 3% of salary contributed by the employee - Flexible Spending Accounts (health care and dependent care reimbursement) This job requires written communication skills and you must include a cover letter!

Job Title: Customer Care Assistant Company: Location: Jacksonville, FL Description: Benefits: Competitive benefit package including 401K, paid vacations, Health and life insurance. Friendly personality and strong work ethic. Must be prompt.

Job Title: Mortgage Default Customer Service Representative Company: Location: Jacksonville, FL Description: Lender Processing Services (LPS) is the nation's leading provider of mortgage processing services, settlement services, mortgage performance analytics and default solutions. The company's high-performance technology, data and services empower lenders and servicers by providing them with the solutions they need to achieve their business goals and succeed in today's competitive marketplace. LPS is currently seeking customer service representatives to support the PowerCell division. RESPONSIBILITIES: 1. Provide on-going Production Support by assisting users with their daily use of Desktop. 2. Work directly with a diverse group of external clients as well as internal contacts at all levels of the organization. 3. Analyze and evaluate performance issues and recommend corrective actions. 4. Track all open issues until resolution via Serena Helpdesk. 5. Promptly address client needs and requests to ensure maximum benefit of the processes. 6. Responsibility handles highly confidential and/or sensitive information. 7. Assist with release management, defect management, and customer support. 8. Assist in new hire training and follow up training as needed. 9. Respond to all requests within 24 hours. 10. Perform other duties as assigned. QUALIFICATIONS: 1. Must have two to four years of mortgage banking experience preferably with servicing and/or default experience. 2. Excellent verbal and written communication skills. 3. Strong organizational and problem-solving skills. 4. Self-starter, team player, positive attitude. 5. Strong aptitude for learning new software. 6. Strong understanding of client systems and industry directives. 7. Clear understanding of current Fidelity operational practices and how they apply to client processes. 8. Proficient in the use of Microsoft Office Suite (Word, Excel, Project, Visio) 9. Recognized leadership ability. 10. Ability to multi-task and operate in a fast paced environment with focus on problem resolution. 11. Minimal travel to client sites. EEO/AA Employer

Job Title: Bilingual Customer Service Representative Company: Accounting Principals Location: Jacksonville, FL Description: Jacksonville mortgage company is looking for a bilingual (Spanish) customer service representative to work in a call center environment.  Qualified candidates will ideally have 1+ years of recent mortgage experience.  Hours are 1p.m. to 10 p.m.  Company:Accounting Principals Status:Full Time, Temporary/Contract/Project Location:jacksonville, FL 32246 Salary:USD 14.00 /year Job Category:Customer Support/Client Care

Job Title: Customer Service Rep Company: Boat U.S. Location: Jacksonville, FL Description: BoatU.S. is an association of recreational boat owners with over 600,000 members who receive a vast array of services specifically tailored to their needs. Currently, BoatUS is searching for a Customer Service Rep at our office in Jacksonville, FL. Visit our web site at www.boatus.com for more info about BoatUS. The Customer Service Rep will handle a high volume of incoming phone calls, processing customer’s requests, taking insurance applications, and selling memberships and insurance. The Service Rep will also process customer’s first report of claims, as well as assist with any information about BoatU.S. The ideal candidate will have an attention to detail and be able to work independently. Good communication skills, prior phone/customer service, keyboarding and Windows experience is required. Bilingual – English/Spanish desired. Boating experience/knowledge a plus. Candidate must be able to pass the Property and Casualty insurance licensing test within a specified period of time. Apply online at www.boatus.com/jobs Or submit your resume to: BoatU.S. Attn: Human Resources 880 S. Pickett St. Alexandria, VA 22304 FAX: Register to View EMAIL: Register to View No Relocation assistance will be provided BoatU.S. is an Equal Opportunity Employer

Job Title: Supervisor, Customer Service at Millennium Specialty Chemicals Company: LyondellBasell Industries Location: Jacksonville, FL Description: Company: LyondellBasell Industries Job Title: Supervisor, Customer Service at Millennium Specialty Chemicals Jobid: lyondell-100025 Job Location: Jacksonville, FL, 32207, USA Description: Title: Supervisor, Customer Service at Millennium Specialty Chemicals Location: FL-Jacksonville Manage the Customer Service Department to ensure customer needs as well as organizational objectives are met by sustaining and improving the order fulfillment process. The incumbent will supervise the Customer Service Representatives based in the US while non-US Customer Service Representatives will have a dotted-line reporting relationship to this position. The Customer Service Supervisor will report directly to the Manager - Supply Chain. Key Results Areas/Rep. Activities: 1. Ensure customer requirements are received and accurately captured in the formal ERP system. 2. Monitor inventory coverage to ensure forecasted demand will be met. 3. Interface with Sales & Operations Planning to resolve product availability issues and provide status to customers. 4. Ensure timely and accurate documentation to facilitate order processing. 5. Analyze and replenish third party warehouses in MSC's global distribution network. 6. Responsible for accurate and timely invoicing. 7. Manage the customer complaint process to meet the tenets of ISO. 8. Coordinate with the Logistics group and logistic suppliers to ensure customer needs are met and costs minimized. 9. Collect, analyze and incorporate customer demand information into the forecasting application. 10. Maintain direct responsibility for managing and operating the forecasting software module to assure accurate demand information is developed to drive the S&OP process. 11. Analyze the global order fulfillment process. Challenge the process to drive improvement and efficiency gains. 12. Train and trouble-shoot for SD module users throughout MSC. 13. Make decisions relating to inventory allocation. 14. Develop, coordinate, and maintain supplier managed inventory arrangements. With combined annual revenues of approximately $50 billion and more than 15,000 employees worldwide, LyondellBasell Industries is one of the world's largest polymers, petrochemicals and fuels companies. We are the global leader in polyolefins technology, production and marketing; a pioneer in propylene oxide and derivatives; and a significant producer of fuels and refined products, including biofuels. Through research and development, LyondellBasell develops innovative materials and technologies that deliver exceptional customer value and products that improve quality of life for people around the world. LyondellBasell (www.lyondellbasell.com) is privately owned by ProChemie GmbH, a joint venture of Access Industries and ProChemie Holding Ltd. Formal Education Required: Bachelor's Degree Level & Type of Knowledge/Experience Required: Function-specific: - Minimum 4 years Customer Service/Relations experience in an order entry environment dealing with international sales. - Logistics and export operations - Export Requirements/Documents - Inventory Management Business/Industry Specific: - Markets, products, and customers Level & Type of Knowledge/Experience Preferred: - Provide high quality service. - Good verbal and written communication skills. - Good interpersonal skills. Licenses/Certifications/Accreditations: Required: N/A Preferred: APICS Language: - Spanish fluency preferred. Technical Skills: - Computer Literacy (SAP SD Module, MS Office, Lotus Notes). - SAP SD module basic configuration and functionality understanding to train, trouble-shoot, and modify the system as necessary. - MS/Access familiarity

Job Title: Customer Service Representative - Urgent Opening Company: Location: Jacksonville, FL Description: This is an excellent chance for everyone to get to know the Consumer Finance Business and get knowledge that you will be able to use for a lifetime everywhere destiny bring you.   SKILLS And DEMANDS: - Sociable Person - General Office Experience Preffered - Account Service Skills - Excellent Phone Skills - Experience in Typewriting and Data Input - Experienced User of PC programs and Internet - Basic Math and Grammar Skills. If you possess the above listed qualities and experience and prefer working in a fast-paced atmosphere with a lot of client cooperation then you will enjoy this work.

Job Title: Customer Service Director Company: Location: Jacksonville, FL Description: Willingness to listen to Consumer needs. 10-20 hours per week. Must have phone and Internet. Extensive training provided. Phenomenal Team Atmosphere. Please Reply for more information. Phone and internet access a must!

Job Title: Call Center Manager Company: Location: Jacksonville, FL Description: Call Center Manager Call center manager is responsible for supervising employees in an inbound call center, making sure day to day operations run smoothly, and ensuring that all inbound telephone calls receive high-level, professional customer service while utilizing excellent sales skills. Responsibilities: Resolve problems with employees, handle customer complaints, deal with technical issues, and work in a fast-paced environment. Monitor and spot check calls to ensure that they are being fielded properly to improve call quality and to improve training sessions. Continually develop sales techniques of each customer service representative to drive revenue growth. Review call center statistics to measure staff performance and the need for improvement. Build a team that environment that effectively supports the call centers goals Establishes call center work schedules based on call volume. Document and prepare report on sales activities. Education and/or Experience: A High School diploma or equivalent required with a minimum of two to five years of customer service experience. Previous call center, sales, and telemarketing experience required. Technical Skills: Familiar with Windows OS Familiar with MS Office Ability to multitask between applications and windows Call center operates 8:00 am to 8:00 pm, 7 days. Must be available 2 Saturdays a month. Call center located in Southpoint. Please Send Resumes to Register to View