Customer Service Jobs in District Of Columbia

Job Title: Customer Service Representative - up to $18.50 per hour Company: V.A.C.S. Location: Washington, DC Description: Customer Service Representatives (Rep) needed for call center, office, and at home positions. CUSTOMER SERVICE REPRESENTATIVE - up to $18.50 per hour Voice Applied Customer Service Nationwide Staffing Solutions is looking for Entry Level to Experienced Level applicants that wish to explore our network of opportunities in the Customer Service Industry. Compensation in the Customer Service Industry is typically between $12.50 and $18.50 per hour based on previous experience and level of education. There are call center, retail office, and telecommuting(at-home) positions available within our network of opportunities. Many of the positions available offer above average compensation and benefits with rapid opportunity for advancement! JOB DESCRIPTION Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: 1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. 2. May be required to work in one or multiple queues/skill sets over various customer contact channels. 3. Responsible for improving customer retention through programs and service provided to the customer 4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. 5. Continually maintain working knowledge of all company products, services and promotions. 6. Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans. PHYSICAL REQUIREMENTS No physical requirements.BASIC QUALIFICATIONS - HS Diploma/GED or equivalent - At least 17 years of age - 6 months experience operating a computer in Windows based environmentTRAINING -Classroom training. -On-the-job training. -On-line training. COMPENSATION Voice Applied Customer Service is proud to be an Equal Opportunity Employer, Drug Free Work Place. Earnings are based on previous experience. Earnings range from $12.50 - $18.50 per hour Competitive salary and great benefits (medical, dental, vision, 401(k) Tuition Reimbursement and much more). To Apply for the above position through Voice Applied Customer Service and to gain access to our network of opportunities, please click "Get Started" below to be taken to our Human Resource Website. n> sp

Job Title: Registered Client Service Associate Company: Citigroup Location: Washington, DC Description: Brief Description of the OrganizationPersonal Wealth Management (PWM) provides financial planning and wealth management services via our Citibank branch-based advisors and centralized service centers. PWM will lead efforts to dramatically expand our personal wealth management capabilities and provide customers with simple, transparent solutions. The goal for CPWM is to lead the industry in client-centric investments. Registered Client Service Associate-09024685 Description Description Assist Financial Advisors and clients with maximum administrative and operational support. Responsiblities Assist Financial Advisor in reviewing client accounts. Answer phones, take messages, and respond to client requests, when appropriate Take client.s orders and provide market quotes within the guidelines of compliance and branch management. Communicate regularly with clients on items such as monthly statements; provide full customer service Full knowledge of the Firm.s operations systems. Interact with operations staff to address issues and problems. Type correspondence for Financial Advisor, following Firm guidelines. Maintain files for Financial Advisors on clients and products. Provide follow-up with clients and operations staff. Investigate and resolve operational problems. Alert Management to policy violations, if applicable. Assist in the training of less experienced staff, at Management request. Obtains investment and product information for Financial Advisor Perform other duties, as assigned by Management. Qualifications Minimum Qualifications NYSE Series 7 and 63 licenses, and additional licensing as needed by Financial Advisor. Ability to communicate effectively with co-workers and clients. Minimum of high school diploma or equivalent. At least 1-year relevant experience in the financial services industry. NYSE Series 7 and 66 licenses and additional licensing as needed. Proficient in software applications (ex. Microsoft Word, Excel. Knowledge of Bloomberg a definite asset College degree preferred. More than 2 years experience in the financial services industry required. Self -starter. Able to work independently. Ability to communicate with co-workers and clients. Excellent written and communication skills. Primary Location NAM-USA-DC-Washington Schedule Full-time Education Level High School Diploma/GED Shift Day Job Employee Status Regular Travel No Office Loaction / Address: Washington, DC

Job Title: Customer Service Representative Company: The Henry M. Jackson Foundation Location: Washington, DC Description: Responsibilities The Henry M. Jackson Foundation (HJF) is seeking a Customer Service Representative for the Deployment Health Clinical Center (DHCC) located at the Walter Reed Army Medical Center in Washington, D.C. HJF provides administrative and management support to DHCC. The core mission of the U.S. Department of Defense, Deployment Health Clinical Center, is to improve deployment-related health by providing caring assistance and medical advocacy for military personnel and families with deployment-related health concerns. DHCC serves as a catalyst and resource center for the continuous improvement of deployment-related healthcare across the military healthcare system and the Center is a component of the Defense Center of Excellence (DCoE) for Psychological Health and Traumatic Brain Injury. Responsibilities: 1. Processes calls, prepares correspondence, and fulfills customer needs to ensure customer satisfaction 2. Relies on experience and judgment to plan and accomplish goals. 3. Demonstrates ability to follow basic department procedures 4. Demonstrates good time management, listening and verbal skills. 5. Able to take calls on 3 of the 5 lines: 6. Demonstrates accurate use of all applications (identified through call monitoring by supervisor) 7. Demonstrates very strong communication skills Required knowledge, skills and ability: Professionalism, with the following minimum qualifications: a typing speed of at least 40 wpm, proficiency in MS Office software applications, PC word processing. (Windows and DOS, Microsoft Word, Power Point, Excel, Access), and Internet-research skills. Strong organizational, interpersonal, written and oral communications skills. Minimum Education and Training Requirements: High School diploma required, some college preferred, knowledge and experience in working with soldier-based programs; Military background also preferred. Minimum Experience: 2-4 years work experience in an office setting; Experience in information management and preparing/maintaining correspondence. Physical Capabilities: Work requires; some standing and sitting for long periods of time, dexterity, walking, and lifting objects/packages weighing up to 50 pounds. Work Environment:. Incumbent is expected to perform all routine and delegated assignments with little or no supervision, maximize the use of office/institutional resources, and consult effectively and efficiently with supervisor and other staff members to successfully execute duties and resolve problems. Extended weekday and weekend work required. Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Director of Human Resources

Job Title: Customer Service Manager Job in WASHINGTON, DC Company: Federal Government Jobs Location: Washington, DC Description: Job Description (Please follow all instructions carefully) Job Title: Customer Service Manager Department: Department of the Treasury Agency: The United States Mint Sub Agency: United States Mint Job Announcement Number: 10-USMINT-058 Salary Range: 89,033.00 - 115,742.00 USD /year Series & Grade: GS-0301-13/13 Promotion Potential: 13 Open Period: Thursday, February 25, 2010 to Wednesday, March 10, 2010 Position Information: Career/Career Conditional Full-time Duty Locations: 1 vacancy - Washington DC Metro Area, DC Who May Be Considered: U.S. citizens from the local commuting area who meet any of the categories shown under the heading "Who May Apply" at the end of the Job Summary section below.Job Summary:Have you had oversight of a call center for inbound product sales and experience with customer service for a domestic and international clientele?If the foregoing question describes you, we invite you to attempt to join a premier and unique organization - the United States Mint - on our continuous journey of providing Excellence for the American People.The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation.  Today, as the steward of U.S. economic and financial systems, Treasury is a major and influential participant in the global economy.  There are many Treasury bureaus and offices, with over 100,000 employees, working together to face and meet the challenges of our nation. We invite you to serve your Nation and become a member of a premier manufacturing organization - The United States Mint.  The men and women of the United States Mint proudly serve the Nation by producing coinage to meet the needs of the United States.  We invite you to attempt to become a member of a public service team that, since 1792, has exclusively and efficiently created the highest quality, most beautiful and inspiring American coins and medals.  The United States Mint stands for trust, integrity, and dependability.  Through our commitment to excellence and continuous improvement, we are building on two centuries of tradition and innovation as the world's leading national mint.  Our dedication to diversity, ethics, mutual respect, and accountability reflects our heritage, our culture, and our ambition to uphold the American people's pride and confidence in the men and women whom they have entrusted to mint their coins.We are located in the heart of Washington, DC with offices on 9th and H Street, a few blocks from the Chinatown metro station, and close to shops, museums, and restaurants.  Click here for a map of our general location.Who May Apply1. Current Federal employees on career or career-conditional (permanent) appointments in the competitive service, or former Federal employees with reinstatement eligibility; or2. CTAP/ICTAP eligibles; or 3. Individuals eligible under special hiring authorities (e.g., individuals with disabilities or covered by an interchange agreement); or  4. Individuals who are eligible for appointment under the Veterans Employment Opportunities Act.Key Information: Relocation expenses will not be paid. We offer opportunities for flexible work schedules. Click "Print Preview" to review the entire announcement before applying.Major Duties:As a Customer Service Manager, you will: Evaluate calls, identify trends, and provide coaching and feedback on call center agent performance. Monitor the work progress and review/approve for compliance with overall Sales and Marketing goals and objectives, and those specific to both annual and special numismatic programs. Recommend improvements to the Product Manager and carry out tailored marketing and customer service strategies to meet business goals and customer needs. Implement a customer service strategy and deliver customer satisfaction improvements and enhancements. Manage and direct the Quality Assurance activities to drive efficiencies and enhance the customer experience. Analyze customer correspondence to determine significant reactions and concerns to numismatic programs, and develop mechanisms for improvement. Qualifications:You must meet the following requirements by the closing date of this announcement: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service.  The experience may have been gained in either the public or private sector.  One year of experience refers to full-time work; part-time work is considered on a prorated basis.  Specialized experience for this position is experience overseeing a call center for inbound product sales including the development of scripts on products and the employees utilizing those scripts for inbound call sales; managing the implementation and maintenance of a call and order management system and process; and experience with customer service for a domestic and international clientele or equivalent experience.In addition to the above requirements, you must meet the following by fourteen(14) days after the closing date of this announcement, if applicable: You must have been at the GS-12 level for 52 weeks. (time-in-grade requirement)How You Will Be Evaluated:Your application includes your: Resume, Responses to the online questions, and Required supporting documents.We use a multi-step process to evaluate and refer applicants: Minimum Requirements: Your application must show that you meet all requirements, including the education and/or experience required for this position.  You may be found "not qualified" if you do not possess the minimum competencies required for the position. If your application is incomplete, we may rate you as ineligible. Rating: Your application will be evaluated in the following areas:  Knowledge of Call Order Management Systems and Processes; Project Management Skills; Knowledge of quality assurance principles, practices and techniques to ensure the integrity of an order management process; Ability to supervise; and communication skills.   Your application will be rated and ranked among others, based on the extent and quality of your experience, education, training, performance appraisals and awards relevant to the duties of this position.  We may lower your rating if your responses to the online questions are not supported by the education and/or experience described in your application. Referral: If you are among the top qualified candidates, your application will be referred to a selecting official for consideration and possible interview.  If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)), you must receive a score of 85 or better to be rated as well qualified to receive special selection priority.We recommend that you preview the online questions for this announcement before you start the application process.  To preview questions please click here.Benefits:We offer a workplace that is respectful, fair, and values diversity.  Our comprehensive benefits are very generous - helping you to reach your personal goals by supporting your professional growth, health, well-being, and your family needs.  Our benefits package includes: Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards; Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year; Access to comprehensive health, vision, dental, life, and long-term care insurance programs that may be continued after you retire; A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods.  We pay a substantial amount (up to 75%) of the health insurance premiums; A three-part retirement program which includes a life-time annuity, a 401(k) type plan with employer-matching contributions, and a Social Security ben

Job Title: Client Services Manager Job Company: Xerox Location: Washington, DC Description: AutoReqId 6208BRCommon Job Title Client Services ManagerPrimary Work Location DC, WashingtonEmployee Classification: Regular Full-TimeJob Description: At Xerox, where business runs on fresh ideas, staying on the crest of digital technology demands originality, creativity, and ingenuity. That's why Xerox recruits exceptional people, whose professional and technical finesse are fueled by imagination. We've created a workplace where inventiveness flourishes, where employees are encouraged to express their vision, their ideas, and their leadership.Organization Overview:As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) is one of the world's largest providers of electronic discovery and litigation support services. With more than 2 billion pages of hosted data, 20,000 client users and 225 employees, Xerox Litigation Services is the trusted partner of corporations and law firms with complex electronic discovery challenges.General Summary:Senior Client Service Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process.Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who is: a creative thinker; client focused; able to build meaningful relationships; self-motivated; and flexible and adaptive.Responsibilities: Project Management Analyze business processes and procedures, and gather and document project requirements. Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools. Coordinate and oversee client support activities and projects involving vendor, client and other related parties. Analysis & Reporting Combine data from multiple sources into forms suitable for analysis and reporting. Analyze results to identify significant changes and to find opportunities to improve operations. Develop and implement streamlined solutions to improve reporting processes.Requirements: Bachelors degree required, advanced degree a plus (MBA or JD). 2 -5 years of business experience dealing with various levels of business and technical staff. Excellent verbal and written communication skills and the ability to conceptualize and communicate to non-technical audiences. Experience in setting priorities and concurrently working on multiple tasks within aggressive timelines and deadlines. Strong team-oriented player also capable of working independently and taking ownership of projects without prompting. Strong proficiency with standard desktop applications and internet browsers, as with MS Office Suite (Excel, Access, and Word).Drawing on diversity of a global workforce and offering an equal opportunity to achieve success.EOE M/F/D/V

Job Title: Customer Service Representative - Training Available Company: MG Careers Location: Washington, DC Description: Customer Service Representative - up to $17 per hour - Training Available Find Customer Service positions here Job descriptionPosition: Customer Service RepStatus: Full-time or Part-timeCategory: Customer Service You are applying for a position as an Customer Service Representative. Customer Service positions offer a rewarding work experience for motivated candidates. Customer Service representatives typically answer questions, field complaints and deal with various consumer concerns about a company’s products or services. To be successful as a customer service rep individuals must be able to handle customers on the phone or online in a courteous, respectful and professional manner. Customer Service reps typically perform the following duties: Maintain knowledge of company's products and servicesAbility to maintain professional and courteous in face of customer adversityGood interpersonal skillsGood phone and communication skillsAbility to use computer systems to fulfill job obligations While a college degree is not mandatory, you will find salaries considerably higher should you have a degree, certificate or are currently enrolled in a business or administrative program. dy <

Job Title: Customer Service Manager Company: Treasury, US Mint Location: Washington, DC Description: The men and women of the United States Mint proudly serve the Nation by producing coinage to meet the needs of the United States.  We invite you to attempt to become a member of a public service team that, since 1792, has exclusively and efficiently created the highest quality, most beautiful and inspiring American coins and medals.  The United States Mint stands for trust, integrity, and dependability.  Through our commitment to excellence and continuous improvement, we are building on two centuries of tradition and innovation as the world's leading national mint.  Our dedication to diversity, ethics, mutual respect, and accountability reflects our heritage, our culture, and our ambition to uphold the American people's pride and confidence in the men and women whom they have entrusted to mint their coins.The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation.  As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy.  We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.We are located in the heart of Washington, DC with offices on 9th and H Street, a few blocks from the Chinatown metro station, and close to shops, museums, and restaurants.  Click here for a map of our general location. Key Information: Relocation expenses will not be paid.We offer opportunities for flexible work schedules. Click "Print Preview" to review the entire announcement before applying. Have you had oversight of a call center for inbound product sales and experience with customer service for a domestic and international clientele?If the foregoing questions describe you, we invite you to attempt to join a premier and unique organization - the United States Mint - on our continuous journey of providing Excellence for the American People.

Job Title: Customer Service Agent- DCA Company: Republic Airways Holdings Location: Washington, DC Description: Company Descriptiont('12')Our Mission...We are in business to be the best-loved airline. And we will earn it one action at a time, no matter how big or how small, to create a different and better experience.Position Summaryt('12')Performs all aspects of the operation to include customer service, operations, baggage services, cargo and ramp services functions.Essential Functionst('12')Full range of customer service functions including:TicketingPassenger check-in and assistance, including curbside check in, ctx/oversize bags and providing wheelchair assistance.Gate management / boarding announcements  Baggage Services -lost luggage claim processing and tracking through BMAS. One-on-one customer problem solving A.S.R  close out process.Responsible for driving the Jet-Bridge for passenger loading and unloading.Perform light cleaning of the aircraft cabin.Load, unload, and transport mail, luggage, and freight.De-ice and Anti-ice applicationMarshall AircraftCommunicate pertinent information to Flight Crew personnel.Perform air-start and ground power unit functions when necessary.Service lavatory and potable water.Determine aircraft performance and weight limitations for Airbus aircraft.  (Performance failures may be subject to F.A.A. investigation, fines and possible personal liability.)Plans and communicates mail, freight, and luggage loading procedures.Determines and communicates any passenger capacity or weight restrictions.Briefs flight crews on local weather, passenger loads, mail/cargo loads, fuel loads, gate changes, and Air Traffic Control holds.Complies with all Federal Aviation Regulations that pertain to the function.  (F.A. R. violations are subject to F.A.A. investigation, fines, and possible personal liability.)Distributes flight plans, flight release, fuel slips, and TSL (time/statistics load) messages.Complete daily reports.Responsible for updating FLIFO (flight following).Ensure the Captain is aware of any hazardous materials loaded on the aircraft and proper paperwork is completed.Assist unaccompanied minors and special needs passengers.Be responsible for the overall cleanliness of the facility.Foreign Object Debris damage control.Other duties as assigned by manager.  May include assistance with station auditing and reporting duties.Qualificationst('12')Valid Drivers License required.School Diploma or GED preferred.Must be able to qualify for and maintain a current US Customs seal.Previous airline or travel school preferred.Must become weight and balance certified within 6 months.Additional Detailst('12')Knowledge, Skills and Abilities:A good working knowledge of the Sabre Reservation system and BMASAbility to type 25-30 words per minute.Ability to provide excellent customer service at all times.   Excellent time management and prioritizing skillsExcellent verbal communication skillsAbility to read and understand weather reports, flight releases and flight plans.Posses basic mathematical skillsWorking Conditions:Equipment - Standard office equipment, including telephone, computer, fax machine, copier.Reservations computer system.Jet-Bridge.Belt Loader Tug/CartsAir Start UnitGround Power UnitLavatory Service VehicleWork Environment -Outdoors and indoors in various weather conditions.May stand continuously up to four hours at a time.Periodic elevated noise level.Various work schedule to include weekends, evening, and holidays.Physical Effort - Position requires strenuous physical work.  Heavy lifting, pushing or pulling of objects up 100 pounds occasionally and/or up to 50 pounds frequently.How To Applyt('12')New to Frontier? Please ensure that you create an account through the FrontierAirlines.com website, complete your candidate profile, and apply for the vacancy.  Frontier Employees Candidates:  Ensure you login through the Internal F9 Website, click OracleHR, log in, click "my account" to update your profile, and apply for the vacancy. http://tinyurl.com/yapzl8a

Job Title: Customer Service & Support Representative Company: Location: Washington, DC Description: Requirements: Strong communication & customer service skills, Strong technical PC skills/knowledge, including working in multiple applications, Ability to resolve customers problems in a customer-focused friendly manner, Sales skills: Up-selling products to customers, Able to work late afternoon, evenings and weekends. ABOUT: Flexible hours Limited openings ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: - Assist other manager in expansion of business through increased DB. - Maintain current information on customers, their sales activities, as well as competitor activity. - Negotiate, manage, analyze,convert. -Receive inbound shipments from various vendors, checking for damages. -Log inbound shipments and distribute to addressee. -Operate mail processing and overnight mail equipment. -Process outgoing first class, certified and registered mail. Weigh outgoing mail and properly calculate and affix postage -Process overnight shipments within time guidelines for facility. Weigh and affix proper documentation. COMPENSATION: · Base $19 · Bonus · Full benefits ADDITIONAL DETAILS WILL BE PROVIDED TO THE QUALIFIED CANDIDATE: Register to View

Job Title: Customer Service Agent Company: A2z Placement Location: Washington, DC Description: Are you great on the phone? Are you interested in helping others?If you answered YES to both of these questions then we want to talk to you! A great upbeat attitude is necessary to be successful in this business.We are in need of several Customer Service Agents to assist our clients. You will be responsible for receiving incoming calls and troubleshooting the clients account based on the concern of the client. A smile can be heard through the phone and we offer that to every single client that calls in! You must be able to be calm and receptive so that you can help resolve issues or concerns that our clients may have. Communication is the key! This position is in a call center environment and we do have several shifts available for those who need flexible schedules. Paid training is offered and we have a great benefits package that you will be eligible for after 30 days of employment. We do offer a starting salary of $37k annually to go along with a quarterly “Quality” bonus and health insurance benefits.We’d love to hear from you if you are interested. Apply below!Job Keywords: cust, svc, customer, service, agent, quality control, call centerer-wid